Detail-oriented remote professional with experience in data entry, records management, document organization, and QA support. Skilled in Excel, Google Sheets, Microsoft Word, and high-volume administrative work requiring accuracy and confidentiality.
I have completed freelance side projects through Upwork since 2016 with a 100% success rate. I work well independently, communicate clearly, and take pride in organized, accurate work.
Seeking long-term remote opportunities where I can provide dependable backend administrative support.
Data Entry
Data Mining
Microsoft Excel
Typing
Microsoft Word
Underwriting
Database
Financial Analysis
SEO Audit
Financial Audit
Encompass
Emily S.
Gilbert, Arizona
$25/hr
5.0
1 jobs
I'm a data entry specialist with over 10+ years of experience I have worked in multiple fields, gaining knowledge in many industry's vernacular and have mastered the basic keyboard and 10key. Typing an average of 85 wpm, I like to make quick work of any task. I pride myself in accuracy and always double check my work to avoid any errors.
Data Entry
Clerical Skills
Clerical Procedures
Nelson M.
Queen Creek, Arizona
$15/hr
4.9
208 jobs
***OVER 10,000 HOURS WITH 100+ JOBS + TOP RATED***
Manual/Automated Data Entry | 8+ Years of Experience | Lead Generation | Research
"5 stars across the board! Nelson was readily available and worked really hard to meet our tight deadline! Look forward to working with him again!"
"Super helpful with a late-night deliverable...perfect execution...laser sharp attention-to-detail...I look forward to the opportunity to work together again. A++++"
Like what you are hearing? Invite me to your Upwork job and schedule a complimentary introductory call to explore how we can collaborate on something special together.
This is what exactly sets me apart from anyone else you could hire:
*TOP TIER TALENT: I have extensive experience in big projects and will assist in a wide range of administrative tasks.
*FASTER TURNAROUND: Sick of dragging your feet in the market while competitors zoom ahead? With me, you will have all the assigned tasks on schedule
*COST-EFFECTIVENESS: Tired of burning cash on ridiculous work time sheets? It's time to put an end to the madness! Say goodbye to flushing money down the drain.
*FLEXIBILITY: You are not dependent on me! My process involves constant communication and transparency in everything I do, designed to give you full control over the process.
Administrative services offered:
Data Entry
Virtual Assistance
Lead Generation
Proofreading
Accuracy verification
Social Media Management
Company Research
Research
Contact list
Accounting Basics
Error Detection
Cold Calling
CRM Development
Project Management
Transcription
Data Entry
Data Mining
List Building
Data Migration
Lead Generation
Editing & Proofreading
Data Extraction
Virtual Assistance
Online Research
CRM Development
Email Management
Calendar Management
Transcription Timestamping
Canva
HubSpot
Artificial Intelligence
Marcia W.
Tucson, Arizona
$13/hr
4.9
42 jobs
Customer Support Specialist | Email, Chat, Text & Phone Support
With over 15 years of experience in customer service, I have supported customers through email, live chat, text messaging, and phone support. My background includes e-commerce, drop shipping, fulfillment, administrative support, research, data entry, account management, and database management.
I am passionate about building strong customer relationships, increasing customer engagement, and driving brand loyalty through exceptional service. I take pride in providing a white-glove customer experience and consistently delivering positive results.
As a native English speaker, I possess strong verbal and written communication skills. I am detail-oriented, highly organized, a quick learner, and able to work independently while managing multiple priorities.
Platforms and Software Experience
Zendesk, Salesforce, Hubspot and Gorgias CRM platforms, Keap, Stripe, and Paypal payment processing, Shopify, Amazon Seller Central, eBay and WooCommerce, Shipstation and Ship Bob fulfillment platform, WordPress web contact management system, Google Workspace and Google Docs, Clickup and Trello Project Management, Facebook, YouTube and Instagram social
media, GoTo Webinar, Zoom Meeting, Teams and Slack Chat.
Professional Experience
Independent Contractor, Upwork, Inc., March 2013 – Present
Customer Support Specialist | Innerbody Vitamin & Health Products
December 2025 – Present
Assist customers with product inquiries, order management, account support, and issue resolution. Deliver professional and timely customer service while ensuring a positive customer experience.
Virtual Assistant | Heritage Roofing
June 2025 – November 2025
Answered phone calls and emails. Entered customer information and lead details. Forwarded qualified leads to the sales team. Maintained records and spreadsheets.
Customer Support Specialist | Amazon & eCommerce
December 2024 – June 2025
Assisted customers through email, chat, social media, and SMS. Resolved inquiries, processed orders, and ensured customer satisfaction.
Virtual Assistant | SHB Movement
August 2024 – November 2024
Managed customer support tickets and chatbot automation. Conducted internet research and lead follow-up. Supported client relations, data management, marketing, and sales initiatives.
Email Customer Support Specialist | Physician Collaborators
August 2023 – May 2025
Monitored and routed patient emails to physicians and medical staff. Maintained confidentiality and handled sensitive information appropriately.
eCommerce Customer Support Specialist | inventr
December 2022 – August 2023
Supported customers purchasing educational coding and electronics kits. Processed orders, refunds, cancellations, chargebacks, and account updates. Managed fulfillment records and customer databases.
Customer Order Entry Specialist | Consolidated Communications
March 2022 – Juky 2022
Processed customer orders and payments. Assisted with billing inquiries, cancellations, refunds, and account support.
Customer Support Specialist | Hensley Laboratories, Inc.
March 2017 – March 2022
Provided support through email, chat, text, and phone. Assisted with billing inquiries, account management, password resets, refunds, chargebacks, and order processing. Followed up with leads, supported sales efforts, and monitored webinars and social media engagement.
Data Mining
Supply Chain & Logistics
Online Chat Support
Order Tracking
Zendesk
Order Processing
Customer Service
Communication Etiquette
Facebook
SMS
Email Communication
Google Docs
Customer Onboarding
Shopify
Data Extraction
Diomar D.
Kingman, Arizona
$25/hr
5.0
44 jobs
🎯 Upwork Veteran | 39 Contracts | $16K+ Earned | Bilingual Expert (Portuguese–English)
Hello! I'm Diomar, a native Brazilian Portuguese speaker with over 25 years of experience living in the United States. I bring not only fluency in Portuguese and English but also cultural accuracy, attention to detail, and a long history of happy clients.
I’ve completed 39 contracts on Upwork (since the oDesk days), earning over $16K in projects while maintaining a strong reputation with clients.
My experience includes:
✅ Portuguese–English Translation
✅ Audio & Video Transcription
✅ Content Moderation in Brazilian Portuguese
✅ Customer Communication in Native Portuguese
Whether you're a tech startup, agency, or content producer, I help bridge communication gaps and ensure translated content reads naturally and clearly.
Available full-time and ready to collaborate on new projects.
English to Portuguese Translation
Portuguese to English Translation
Brazilian Portuguese Dialect
Localization
Proofreading
Transcription Timestamping
Content Moderation
Data Annotation
Jennifer C.
Surprise, Arizona
$22/hr
5.0
41 jobs
Virtual assistant highly skilled in web research, data entry, and administrative support. My objective is to provide you with excellent service.
65+ WPM
Data Entry
Blog Content
English
Blog Writing
Article Writing
General Transcription
Administrative Support
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