Hire the Best QA Managers in Seattle, WA

I am a project manager with a unique blend of technical expertise and leadership experience. With four years of dynamic industry exposure, I have successfully spearheaded initiatives, including leading a cadet program and working as a software development consultant. My technical background as a software engineer allows me to communicate effectively with developers and stakeholders alike, bridging gaps to ensure projects run smoothly. I excel in managing complex projects from inception to completion, driving teams toward achieving strategic goals. My approach emphasizes clarity, collaboration, and efficiency. If you need a versatile project manager who can adapt to shifting priorities and deliver impactful results, I would love to discuss how I can contribute to your organization’s success.

• Bachelor’s of Education • 10 years Canva Pro subscription user • AI Power User (Seedream 4.5, Midjourney, Replit, Veo 3, Gemini, Suno, YOU name it!) • Influencer Outreach and Affiliate Program Manager • Passion for meeting new people

Former Senior Director of Quality Engineering who has spent my entire 17+ year career in the field of Quality Assurance across both the hardware and software domains. In my career I've honed my craft and achieved multiple promotions from junior engineer to senior director level. - One of my greatest joys is fostering success in others pursuing the field and I'm here to provide career coaching and resume review services to those looking to advance in the field of Quality. - I'm also available to guide small/medium/large organizations in the institution of effective Quality practices and processes. Along with assistance with recruiting and hiring of talent.

Hello, I’m Alix. I proofread and edit fiction (novels, short stories, children's books), nonfiction (transcripts, self-help, essays, articles), marketing materials (website content, blogs, case studies, e-books), and business writing (white papers, KB articles, installation docs, configuration docs, user manuals). I am an avid reader with more than two decades of experience judging literary work, reading beta manuscripts, and ensuring software quality. As a certified master proofreader, I’ll apply your style guide of choice—together with any custom requirements you have—to correct grammar, punctuation, formatting, and spelling errors. And, as a lifelong athlete, my attention to detail and dedication to process are second to none. You’ve crafted your written work and want it to be the best possible reflection of you. I am ready and able to help you take it to the next level.

I've been programming since 2002 and have been a Design Prototyper since 2010, working for design firms like Design Hovie Studios, Pixelday, LLC, and Wolken Communica. My design clients love the standards-compliant front-end HTML/CSS/JS web templates I provide for them that are faithful to their original vision while performing well on production. I have also built many bespoke back-end systems in Ruby on Rails, PHP, C, and Java. I've also created plugins and custom themes for Wordpress, SquareSpace, Wix, Magento, Drupal and other libraries. Experience with: PHP, Ruby on Rails, TypeScript, JavaScript, SQL, HTML, CSS, C, C++, Objective-C, Swift, Cocoa, iOS, Linux System Administation, Adobe Creative Suite.

I implement and optimize support systems for growing teams. Hands-on execution and strategy included. WHAT I DO: → Zendesk/Intercom setup, customization & workflow configuration → Support process implementation & team training → Ticket backlog cleanup & operational firefighting → QA program execution & quality monitoring → Knowledge base creation & documentation → Performance reporting & metrics dashboards RECENT WINS: - Cleared 300+ ticket backlog in 2 weeks for enterprise software company - Built QA framework improving team scores from 68% to 92% - Created 200+ training documents & SOPs for startup support team - Managed 60,000+ legacy ticket resolution (30% → 82% CSAT improvement) - Reduced resolution time from 72 to 48 hours across 200+ agent organization IDEAL PROJECTS: ✓ Zendesk/Intercom setup & workflow configuration ✓ Ticket backlog cleanup & queue management ✓ Training program development & team onboarding ✓ Knowledge base buildout & content creation ✓ QA spot checks & quality monitoring (ongoing) ✓ Process documentation & SOP creation ✓ Reporting dashboards & metrics tracking setup PLATFORMS I WORK IN: Zendesk (expert) • Intercom (expert) • Salesforce • Freshdesk • Help Scout • Discord • Slack WORK STYLE: Hands-on, minimal meetings needed. I can jump into your system and start delivering value immediately. Available for 20-30+ hrs/week across multiple clients. Perfect for short-term implementation projects or ongoing optimization work. SKILLS: Customer Support, Zendesk, Intercom, Customer Service, Technical Support, Process Optimization, Documentation, Training & Development, Quality Assurance