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I offer a comprehensive range of services designed to help businesses streamline operations, improve processes, and achieve project success. With over 15 years of experience in Operations, project management, and business analysis and business process management, I have partnered with global clients in industries like telecom, technology, pharmaceuticals, market research, and Global Delivery centers. I specialize in delivering tailored solutions for companies that require project management, IT operations support, business process improvements, and automation. My focus is on helping you drive efficiency and success in your operations, whether it's project management, driving operations, leading teams, managing incidents, or implementing process improvements. I am full time freelancer (40-50 Hours/Week) seeking long-term freelancing opportunities that align with EST/AEST/CET hours. Tools Expertise - Jira, Trello, Monday.com, Asana, Clickup, Notion, Salesforce, Service now, Sharepoint, MS Office, Zapier, Make, Power Automate. Why Work With Me? Global Experience: I’ve worked in global roles supporting clients in the US, EMEIA, and Oceania time zones, making me adaptable to different work cultures and schedules. End-to-End Project Delivery: I can take your project from concept to completion, ensuring that all milestones are met with quality results. Proven Track Record: With a history of managing both IT and operational teams, I bring a results-driven mindset and a commitment to excellence. Long-Term Commitment: I’m available for long-term freelance projects, offering consistent and reliable support for your business. Services I Offer: Project Management : I provide end-to-end project management, ensuring your projects are delivered on time and within scope. Whether you're implementing new systems, upgrading processes, or managing a remote team, I can ensure seamless execution. . Project planning, execution, and closure . Resource and risk management . Cross-functional team collaboration . Client and stakeholder communication Business Analysis & Process Optimization: I help businesses analyze their processes, identify inefficiencies, and develop strategies for improvement. From software upgrades to operational audits, my expertise ensures that your systems are optimized for performance. . Requirements gathering and documentation . Process mapping and gap analysis . Workflow automation and RPA implementation . Data migration and system upgrades IT Support & Operations: With a background in ITIL-based incident and change management, I can support your IT operations to keep your business running smoothly. Whether you need L1 production support or desktop support for your team, I’ve got you covered. . ITIL incident and change management . Desktop support (email, chat, voice) . L1 production support team management . Internal software testing Content Monitoring & Creation: For businesses looking to enhance their web presence, I offer content creation and monitoring services, ensuring your search engine listings and website content are optimized for success. . Content monitoring and moderation . SEO-driven content creation (titles, descriptions) HR Shared Services Operations: If you're managing HR shared services or considering improvements to your internal processes, I bring expertise in operations support and global project management, including HR software upgrades and RPA for data migration. . HR operations support . Global process metrics dashboards . Records management system upgrades . Data migration Skills: . Project Management . Business Analysis & Process Optimization . ITIL Incident & Change Management . RPA Implementation & Automation . IT Support & Operations . Business Process Management . Content Creation & Monitoring . HR Shared Services Operations

Project Manager with experience managing SaaS platforms, software development projects, websites, mobile applications, and digital products. ✔ Available for Long-Term & Short-Term Projects 🚀 𝗛𝗶𝘁 "𝗜𝗻𝘃𝗶𝘁𝗲" 𝘁𝗼 𝗚𝗲𝘁 𝗦𝘁𝗮𝗿𝘁𝗲𝗱! I help founders, agencies, and software companies deliver projects successfully through Agile delivery, sprint planning, backlog management, stakeholder communication, team coordination, and process improvement. I help startups, agencies, and businesses manage websites, SaaS platforms, AI automations, Shopify stores, mobile apps, and digital operations from planning to launch. ⚡ Experienced Technical Project Manager | Business Analyst | Operations & Delivery Specialist Here’s what I can help you with: ❇️ End-to-end Project Management ❇️ Agile Sprint Planning & Task Management ❇️ Team Coordination Across Developers, Designers & QA ❇️ Client Communication & Stakeholder Management ❇️ BRD, SOP & Functional Requirement Documentation ❇️ Website & App Project Coordination ❇️ Shopify, Webflow & SaaS Project Management ❇️ AI Automation & Chatbot Project Coordination ❇️ QA Testing, Bug Tracking & UAT Management ❇️ Workflow Optimization & Process Improvement ❇️ ClickUp, Asana, Jira, Trello & Notion Setup ❇️ Timeline, Resource & Delivery Management ❇️ Reporting, Dashboards & Project Tracking ❇️ Operations Management for Agencies & Startups ❇️ Post-launch Support & Ongoing Coordination I have experience managing projects across: ✔ SaaS Platforms ✔ AI Automation Projects ✔ Shopify & E-commerce Stores ✔ Webflow & CMS Websites ✔ Mobile & Web Apps ✔ Digital Marketing Agencies ✔ CRM & Workflow Systems Why work with me? ❇️ Strong communication & stakeholder management ❇️ Highly organized and detail-oriented ❇️ Technical understanding of development workflows ❇️ Fast response time & proactive follow-ups ❇️ Clear documentation & structured processes ❇️ Ability to manage multiple moving parts efficiently I focus on keeping projects organized, reducing delays, improving communication, and ensuring smooth delivery from start to finish. Let’s build and manage your project the right way. Send me a message and let’s discuss your goals! Skills: ❇️ Technical Project Management ❇️ Business Analysis & Documentation ❇️ Agile & Scrum Methodologies ❇️ SaaS Product Coordination ❇️ AI Automation Project Management ❇️ Shopify & E-commerce Management ❇️ Website & App Development Coordination ❇️ QA Testing & Delivery Management ❇️ ClickUp / Asana / Jira / Notion ❇️ Client Communication & Operations #ProjectManager #TechnicalProjectManager #BusinessAnalyst #AgileProjectManagement #SaaS #AIAutomation #Shopify #ClickUp #Asana #Jira #OperationsManager #ProductManagement #WebsiteDevelopment #AppDevelopment #TechnicalDocumentation #Scrum #Freelancer #StartupSupport #ProjectCoordination #DigitalAgency Technical Project Manager / SaaS Project Manager / AI Automation Project Manager / Business Analyst / Agile Project Manager / Operations Manager / Delivery Manager / Shopify Project Manager / Webflow Project Manager / Technical Documentation Specialist / ClickUp Expert / Asana Expert / Jira Project Management / QA Coordination / Sprint Planning / Website Project Management / Mobile App Coordination / CRM & Workflow Management / Client Communication / Team Coordination / Startup Operations / Product Coordination / Requirement Gathering / BRD Writing / SOP Documentation / Technical Delivery / Agile Workflow Management / Scrum Coordination / Resource Management / Stakeholder Communication / Digital Operations / E-commerce Project Management

In my career of 12 years as Analyst I have designed number of Wire frames for projects related to Realestate, Finance, Entertainment, Education, Law, HealthCare, Travel, Hospitality, Marine and Shipping, eCommerce websites and web applications. I have prepared UML diagrams, Use Cases, User Stories and System Requirement Specification, Scope documents within given time frame with minimum iterations. I have worked on challenging requirements where with minimum details I have prepared scope document and wireframe. My core competency lies in visualizing features during discussions and pen them into documents. Would love to work in open sky. I have knowledge of Cucumber and Selenium. I have worked as Manual QA professional on web application and mobile application.

40+ Hours Available Per Week As a Top Rated Plus full-time freelancer on Upwork with over 8+ years of expertise in Software Quality Assurance, I specialize in ensuring your applications are bug-free and deliver exceptional user experiences, backed by over 225+ 5-star ratings ⭐ from satisfied clients! 🚀 With 26,300+ hours work on Upwork, I have successfully tested 310+ Android and iOS mobile applications and over 120+ web apps, helping clients achieve seamless product launches and exceptional performance. My experience includes collaborating with renowned organizations like UNICEF and leading brands like Samsung, ensuring their software meets the highest quality standards. I test applications across all types of network conditions, including 3G, 4G, and 5G, as well as high-speed connections (1Gbps) and low-speed scenarios down to kilobits per second (kbps), ensuring optimal performance and usability under real-world conditions. Key Achievements: 🏆 Top Rated Plus freelancer with 8+ years of professional QA experience ⭐ 225+ 5-star reviews from satisfied clients 📌 300+ Upwork projects successfully completed 🤖 10+ AI Voice & Chat Assistant platforms tested (Retell, Bland, Vapi, Wishpond AI, Senior Care AI, etc.) 🚀 Tested and launched 70+ startup products successfully to the store ⏰ Worked over 26,300+ hours on Upwork. 📱 Android: Samsung Galaxy S24 Ultra, Samsung Galaxy S21 Plus, Poco X4, RealMe GT Master Edition, OnePlus 9, OnePlus 8T, Samsung A18 📱 iOS: iPhone 16 Pro Max, iPhone 14 Pro Max, iPhone 14 Plus, iPhone 13 Pro Max, iPhone 11, iPhone XR 💻 Desktop: MacBook Air, HP Pavilion X360, RealMe Book, Lenovo ThinkPad, Samsung Galaxy Book 4 & 5 Manual QA Skills: • AI Model Performance Testing • AI Agent Functional & Usability Testing • Conversational AI & Chatbot Testing • Requirement Analysis • Test Case Design & Execution • Defect Reporting & Management • SEO Testing • Functional Testing • End-to-End Testing • Integration Testing • Exploratory Testing • PWA Testing (Progressive Web App Validation) • Reverse Testing – Test with Invalid/Unexpected inputs to ensure robust error handling & stability • Regression Testing • Cross-Browser Testing • Mobile App Testing (iOS & Android) • Usability Testing • UI/UX Testing • Payment Gateway Testing • System Testing & Acceptance Testing • API Testing (Postman, Swagger) • Performance Testing (Basic manual approach using tools) 🤖 AI Testing Expertise • AI Model Performance & Response Accuracy Validation • Conversational Flow, NLP Intent & Entity Testing • Voice Agent Quality Testing (ASR, TTS, Latency, Filler Word Detection) • Knowledge-Base and Prompt Flow QA • Context Retention & Session Continuity Testing • Multi-Agent Coordination and Voice Call Testing • Real-World AI App Testing (Retell, Bland, Vapi, ElevenLabs, Play.ht, Wishpond AI, Senior Care AI) Tools & Platforms: • Bug Tracking & Management: JIRA, Trello, Asana, Linear, ScribeHow • Collaboration & Reporting: Google Sheets, Notion, Slack • Testing Platforms: BrowserStack, physical devices • Performance & Analytics Tools: GTmetrix, SimilarWeb • Documentation: Test Plans, Test Cases, Checklists, FRS, User Manuals Domains Expertise: • eCommerce (Shopify, WooCommerce) • SaaS Applications • Healthcare • Mobile Applications • Insurance • Banking & Financial Services • Gaming • Point of Sale (POS) • ERP Systems • OpenAI Integration With a strong commitment to delivering error-free, high-performing software, I aim to exceed quality expectations and provide products that users love. I am available for flexible timings across any time zone and dedicated to helping you bring your software to the highest standards of performance and user satisfaction. Why Choose Me? ✔️ Proven expertise in Manual QA testing ✔️ Comprehensive experience across web and mobile platforms ✔️ Skilled in test documentation, ensuring a structured and repeatable testing process ✔️ Ability to identify critical defects and edge cases ✔️ Adaptable to both Agile and Waterfall methodologies ✔️ Flexible work hours to meet your project needs ✔️ Expert in crawling websites to ensure flawless functionality and SEO perfection -------------------------------------------------------------------------------------------------------- Related Keywords: Manual Testing, API Testing, Web Testing, Mobile App Testing, Regression Testing, Cross-Browser Testing, Test Case Design, Jira, UI/UX Testing, End-to-End Testing, Functional Testing, Bug Reports, Quality Assurance, Payment Gateway Testing, iOS Testing, Android Testing, Test Plan, Usability Testing, User Testing, Software Testing, Manual QA, AI Testing, Chatbot Testing, Voice AI Testing, NLP Testing, Mobile App QA, Conversational AI, AI Model Evaluation, Reverse Testing, PWA Testing, Progressive Web App Validation, AI Apps Testing, Progressive Web Application, OpenAI, AI Apps, ChatGPT, Sora, Gemini, Generative AI, Chatbot

I help product teams launch reliable web, mobile, and desktop applications by combining manual testing, automation frameworks, and performance validation. My priority is to detect high-impact issues early, deliver actionable bug reports, and ensure each release upholds the highest quality standards. 🏆 Top-rated freelancer with 4+ years of professional QA experience 🛠️ Expert in Manual Testing Methodologies 💻 Automation Expert | Cypress | Playwright 📋 Skilled in Project Management Tools like Jira, ClickUp, Trello, and Asana 📝 Proficient in Creating Robust Test Cases and Executing Various Types of Testing (Functional, Regression, Performance, etc.) 🔍 Proficient in API Automation Testing using Postman 🚀 Experienced in Managing CI/CD Pipelines 💬 Excellent Communication and Collaboration Abilities 🧠 Strong Analytical and Problem-Solving Skills I’m a QA Engineer with solid expertise in Cypress + JavaScript automation, alongside proficiency in other programming languages. My approach blends technical depth, attention to detail, and workflow automation skills to ensure smooth development cycles and dependable product releases. Testing Skills: ------------------------- - Requirement Analysis - Test Case Design & Execution - Defect Reporting & Management - Functional Testing - End-to-End Testing - Integration Testing - Exploratory Testing - Regression Testing - Cross-Browser Testing - Mobile App Testing (iOS & Android) - Usability Testing - UI/UX Testing - System & Acceptance Testing - API Testing (Postman) - Performance Testing (JMeter/LoadRunner) - Automation Testing (Cypress, JavaScript/Typescript) Expertise with Tools & Platforms: ---------------------------------------------- - Bug Tracking & Management: JIRA, Trello, Asana, Linear - Collaboration & Reporting: Google Sheets, Notion, Slack - Testing Platforms: BrowserStack, physical devices - Documentation: Test Plans, Test Cases, Checklists, FRS, User Manuals Domains: ----------- - Education - Real Estate - eCommerce & Retail - Media & Entertainment - Healthcare & Life Sciences - Email Marketing and Lead Generation Devices: ---------- - HP EliteBook Windows 11 - MacBook Pro (macOS Sequoia) - iPad - 10th Generation - iPhone XS - iPhone 14 Plus - iPhone 16 Pro Max - Google Pixel 7 - Samsung S22 With a strong commitment to delivering error-free, high-performing software, I aim to exceed quality expectations and provide products that users love. I am available for flexible timings across any time zone and dedicated to helping you bring your software to the highest standards of performance and user satisfaction. ✅ Relevant Skill: Software QA . Functional Testing . Mobile App Testing . Web Testing . Manual Testing . Bug Reports . Software Testing . Automated Testing . Usability Testing . Android . Test Case Design . iOS . Smartphone . End-to-End Testing . Quality Assurance . QA Testing . Bug Tracking & Reports . Performance Testing . JavaScript . Jira . API . Testing . Python . QA Engineering.

🚀 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐨𝐧 𝐔𝐩𝐰𝐨𝐫𝐤 | 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐛𝐲 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐋𝐞𝐚𝐝𝐞𝐫𝐬 🚀 🥇 As a Top-Rated Plus freelancer, With a proven track record of delivering outstanding results, I am well-equipped to organize, optimize and drive efficiency in your business by leveraging expertise, industry best practices and cutting-edge project management tools. Customized to your team's use cases, I offer services for workspace configuration, streamlining workflows, onboarding, documenting processes, building custom automations & integrations and more. Here’s what I bring to the table: 🚀 ClickUp Systems Integrator & Verified Power User 🚀 Automation Specialist (Zapier, Make.com, n8n & more) 🚀 Agile (Scrum + Kanban) Project Management Expert 🚀 Business Process & Workflow Implementation Consultant ⚡️ PROJECT PLANNING AND ROADMAPS – I create clear, strategic project plans, highlighting milestones, goals, priorities, timelines, task dependencies, resources, and deliverables. ⚡️ WORKFLOW SETUP & OPTIMIZATION – I streamline workflows by removing bottlenecks, automating manual tasks, optimizing resources, and improving team communication to boost productivity and collaboration. ⚡️ AGILE IMPLEMENTATION – I help teams adopt Agile practices, prioritize goals, set progress metrics, and foster collaboration to deliver more value efficiently. ⚡️ ONGOING PROJECT SUPPORT – I provide guidance throughout the project lifecycle, offering insights, best practices, and expert support for smooth operations. ⚡️ WORKFLOW MANAGEMENT WITH TOOLS – I manage and optimize workflows using ClickUp, Trello, and other automation-friendly platforms, ensuring projects run efficiently and teams stay coordinated. 👉 𝐓𝐨𝐩 𝟕 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐭𝐢𝐞𝐬 𝐢𝐧 𝐂𝐥𝐢𝐜𝐤𝐔𝐩, 𝐀𝐬𝐚𝐧𝐚 & 𝐓𝐫𝐞𝐥𝐥𝐨 - Workspace Setup & Optimization - Automations, Task Dependencies & Recurring Workflows - Dashboard Creation & Custom Reporting - Docs, SOPs & Template Management - Gantt, Timeline & Calendar View Configuration - Knowledge Base & Wiki Setup - Integration with Slack, Google Workspace, Zoom & More 🏆 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐢𝐧: ---------------- ✅ Business Plan, Analysis and Investor Presentations ✅Team Building and Leadership ✅ project Planning and Execution ✅ Business Analysis & Modeling ✅ Workflow development ✅ Team coordination ✅Business Plan Writing ✅ Investment Research ✅ Financial Research, Planning, Analysis ✅ Legal Documentation for Investment(Term Sheet) ✅ Memorandum for Sale Presentation ✅ Valuation Report and Analysis ✅ Stakeholder Communication ✅ Balance Sheet preparation ✅ Financial Forecasting ✅Timeline/Task Management 𝐖𝐡𝐚𝐭 𝐬𝐡𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐞𝐱𝐩𝐞𝐜𝐭? Step 1: Have detailed meetings with you to identify the top 3 problems that you're facing Step 2: Analyze the problems by meeting other team members and preparing a problem matrix Step 3: Present solutions to those problems and agree with mutual discussion with a focus towards increasing productivity, communication challenges, and dependency resolution Step 4: Start working on the agreed-upon solutions Step 5: Your airplane goes from Taxi to Take Off 🔑𝐊𝐄𝐘𝐖𝐎𝐑𝐃 Expert Business Analyst | Senior Project Manager | ClickUp Consultant | Agile Project Manager | Software Project Management | Technical Project Manager | Remote Project Manager | Business Systems Analyst | Jira Configuration Expert | ClickUp Project Manager | ClickUp Dashboard & Automation | ClickUp Set Up & Maintenance | Sprint Planning | User Stories & Roadmaps | Gantt Chart Creation | Product Requirements Document (PRD) | Product Roadmap Management | Technical Documentation (API, SDK, System Docs) | SOP & Workflow Creation | Project Lifecycle Management | Agile & Scrum Implementation | Asana & Jira Project Management | Kanban Board Optimization | Team Workflow Automation | AI Workflow Automation | Zapier & Make Expert | ClickUp Workspace Design & Optimization | n8n Workflow Engineer | End-to-End AI Project Management | SaaS Automation Architect | No-Code/Low-Code Automation Specialist | API & Webhook Integration Planning | Workflow Audit & Process Mapping | Automation for E-commerce & SaaS | AI Tools Implementation & Optimization | Automation Strategy Consultant | Agile Workflow Setup & Tracking | Data Sync & CRM Automation | Automation Project Delivery Expert | Business Process Automation Consultant | Custom Workflow Development | Task & Resource Automation Planning | Cross-Platform Workflow Orchestration | Remote Automation Project Manager