Hire the Best Root Cause Analysis Specialists
in Kenya

Do you need someone who can handle your entire data journey? From collecting data, to analysing it, to automating the processes around it, and finally presenting it in a stunning, interactive dashboard? You've found that person. I'm Catherine, a data analyst and statistician with deep expertise across the full data pipeline. I don't just run numbers. I help you collect, clean, analyse, automate, and visualise your data in a way that drives real decisions. What I bring to your project: 📊 Statistical analysis & research: Hypothesis testing, regression, SEM, survival analysis, psychometrics/scale validation, and econometric modelling using SPSS, R, Stata, Python, Jamovi, and JMP. I've contributed to peer-reviewed journal publications through my statistical work on surgical databases (NSQIP). 🔍 Qualitative research: Thematic and content analysis using NVivo, MAXQDA, and Atlas.ti for interviews, focus groups, and open-ended survey data. ⚙️ Automation & workflow design: I build end-to-end automated pipelines using Make and Google Apps Script, including integrations with Stripe, Google Forms, Google Sheets, landing pages, and more. Recent clients have seen their manual data workflows fully automated. 📈 Dashboards & data visualisation: Interactive executive dashboards in Power BI and Looker Studio, tailored for marketing teams, operations, healthcare, and finance. I turn raw data into clear, compelling visual stories. 📋 Survey design & data collection: End-to-end survey projects using Google Forms, Typeform, and Qualtrics, including automated data pipelines from form submission to clean, analysis-ready datasets. I've worked across yachting, healthcare, finance, and academia, and I also offer tutoring in SPSS, R, and Stata for students and professionals. Let's talk about how I can support your project.

Data Analyst and Applied Statistics professional with 7+ years of experience supporting national surveys, academic research, and development programs. Strong expertise in data cleaning, statistical analysis, qualitative and quantitative research, dashboarding, and reporting. Proficient in Power BI, Excel, SQL, SPSS, STATA, and R, with experience collaborating with distributed teams and delivering insights through digital platforms. Adept at transforming raw data into actionable insights for policy, research, and decision-making. TECHNICAL & ANALYTICAL SKILLS Data Analysis & Statistical Modeling Data Cleaning, Validation & Quality Assurance Power BI Dashboards & Data Visualization Advanced MS Excel (Power Query, Pivot Tables) SQL & Database Management Survey Design, Testing & Data Collection Qualitative & Quantitative Research Methods Transcription, Translation & Data Coding Monitoring, Evaluation & Learning (MEL) Support Research Documentation & Technical Reporting Digital Data Collection (CAPI, ODK, CSPro) Remote Collaboration, Data Security & Ethics

I help Masters/PhD students, academic researchers, and corporates turn messy data into publication-ready results, automated pipelines, and defensible insights — on time and with zero hand-holding.Bachelor’s-trained Applied Statistician (currently completing Master’s in Research Methods) with 10+ years delivering qualitative & quantitative analysis, systematic reviews & meta-analyses, statistical modeling, machine learning, and end-to-end data engineering. For students & researchers I deliver: 1. Full thesis/dissertation statistical support: data cleaning, power analysis, regression, survival, multilevel modeling, factor analysis, SEM in R, Stata, SPSS, or Python. 2. NVivo qualitative coding, thematic analysis, and mixed-methods integration. 3. Complete systematic reviews and meta-analyses (PRISMA-compliant, ready for journal submission — I recently delivered one in under 5 weeks). 4. Reproducible code + results sections that survive supervisor and reviewer scrutiny. For corporates I deliver: 1. Reliable data pipelines using dbt, Airbyte, Dagster, and Soda for automated ETL, quality monitoring, and scalable analytics. 2. Machine learning models (random forests, gradient boosting, clustering) and dashboards that actually drive decisions. My key tools are: R, Python, Stata, SPSS, Nvivo, Excel, dbt, Airbyte, Dagster, Soda, PowerBI

𝟵,𝟱𝟬𝟬+ 𝗵𝗿𝘀 | $𝟳𝟬𝗞+ 𝗲𝗮𝗿𝗻𝗲𝗱 | 𝟵𝟱%+ 𝗖𝗦𝗔𝗧. I help SaaS and eCommerce companies reduce ticket volume, improve response times, and keep customers happy. With experience across Tier 1 / Tier 2 support, Shopify stores, and SaaS platforms, I combine customer service + technical troubleshooting so issues get resolved fast— without endless escalations. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 𝗳𝗼𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝘀: • 42% faster response times for a team managing 8,000+ monthly tickets • CSAT improved from 80% to 95%+ and sustained across the full engagement • 31% reduction in repeat tickets through better workflows, onboarding flows, and knowledge base documentation 𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝗮𝘁 𝗜 𝗰𝗼𝘃𝗲𝗿: 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗛𝗲𝗹𝗽 𝗗𝗲𝘀𝗸 • 𝗟𝗶𝘃𝗲 𝗰𝗵𝗮𝘁, 𝗲𝗺𝗮𝗶𝗹 & 𝗽𝗵𝗼𝗻𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 — Zendesk, Intercom, Gorgias, Freshdesk, Help Scout • 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗼𝗿𝗱𝗲𝗿 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 — tracking, refunds, returns, exchanges • 𝗧𝗶𝗰𝗸𝗲𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗾𝘂𝗲𝘂𝗲 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗮𝘁𝗶𝗼𝗻 & 𝗦𝗟𝗔 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 • 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 & 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 — reducing churn through proactive support • 𝗖𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁 𝗿𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 & 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 • 𝗠𝘂𝗹𝘁𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 — social media, SMS, WhatsApp, in-app chat • 𝗖𝗥𝗠 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 — HubSpot, Zoho, Salesforce, HighLevel 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 (𝗧𝗶𝗲𝗿 𝟭 & 𝗧𝗶𝗲𝗿 𝟮) • 𝗦𝗮𝗮𝗦 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴 — bug reporting, integrations, configuration fixes • 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 & 𝗚𝗼𝗼𝗴𝗹𝗲 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲 𝗮𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 — setup, access control, email configuration • 𝗥𝗲𝗺𝗼𝘁𝗲 𝗜𝗧 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 — VPN setup, endpoint security, remote desktop via TeamViewer • 𝗜𝗻𝗰𝗶𝗱𝗲𝗻𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 — root-cause analysis, repeat-issue prevention • 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 — SOPs, knowledge bases, workflow mapping • 𝗛𝗮𝗿𝗱𝘄𝗮𝗿𝗲 & 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝘁𝗿𝗼𝘂𝗯𝗹𝗲𝘀𝗵𝗼𝗼𝘁𝗶𝗻𝗴 for distributed teams The combination means your customers get resolved, not redirected. 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝗶𝗺𝗺𝗲𝗱𝗶𝗮𝘁𝗲𝗹𝘆. 𝗢𝗽𝗲𝗻 𝘁𝗼 𝗮 𝗽𝗮𝗶𝗱 𝘁𝗿𝗶𝗮𝗹 𝘁𝗮𝘀𝗸.

I am Dr. Raymond Musyoka, a PhD-trained Biostatistician with over 20 years of experience in statistical analysis, epidemiology, and data science, supporting research across academia, public health institutions, and international organizations. My career began with hands-on experience in data management, survey implementation, and statistical support, where I was involved in designing data collection tools, developing databases, supervising data entry processes, and ensuring data quality through rigorous validation procedures. Over time, I progressed into advanced analytical roles, leading complex statistical modeling, research design, and high-impact data-driven decision-making projects. I hold a PhD in Biostatistics (University of KwaZulu-Natal, South Africa), a Master’s degree in Biostatistics, and a Bachelor of Science in Mathematics (First Class Honors). What I Do I provide expert consultation on a wide range of statistical and data science needs, including: Statistical Analysis & Modeling Regression analysis (linear, logistic, multivariate) Survival analysis (Cox models, Kaplan–Meier) Generalized Linear Models (GLM) & GAM Time series and predictive modeling Survey-weighted analysis (DHS, AIS, complex designs) Data Management & Systems Database design and development Data cleaning, validation, and quality assurance Development of coding manuals and QA workflows Oversight of data entry systems using SAS and other tools Research Design & Support Study design and methodology development Development and testing of data collection tools Experimental and survey design Statistical reporting and interpretation Publication-ready outputs Software & Tools R, SAS, Stata, SPSS, Python Power BI, Excel AI-assisted statistical analysis How I Add Value Translate complex data into clear, actionable insights Apply appropriate and rigorous statistical methods Ensure high-quality, reproducible analysis Support end-to-end research workflows Provide clear communication for non-technical stakeholders Professional Experience Highlights Supported Ministries of Health and international research institutions Contributed to national HIV/AIDS program evaluations Worked with large-scale survey data (DHS, AIS) Delivered training and capacity building in data analysis Currently contributing as an AI Training Expert in Statistics Why Work With Me I bring a unique combination of: ✔ Strong academic background (PhD level) ✔ Real-world public health experience ✔ Advanced statistical and data science skills ✔ Commitment to delivering high-quality, timely work Availability I am available for: Statistical consulting Data analysis projects Research collaboration Training and mentorship I am passionate about helping researchers and organizations achieve their objectives through data-driven solutions and would be glad to support your project.

Need a rigorous statistical analysis, an automated data pipeline, or a journal-ready manuscript? I specialize in quantitative measurement frameworks, econometric modeling, and data-driven impact evaluations. I turn complex, raw data into clean, actionable insights and publication-grade reports for NGOs, research institutions, and corporate enterprises. Whether you are trying to analyze large-scale household survey data or require absolute authority to structure the methodology and results sections of a manuscript, I deliver flawless execution using Stata and Python. CORE FRAMEWORKS & METHODOLOGIES: • Panel Data Analysis, Instrumental Variables (IV), and Fixed/Random Effects. • Impact Evaluation Metrics & Regression Discontinuity Designs (RDD). • Large-scale Household Survey Data Cleaning & Syntax Optimization. • Comprehensive Technical Report Writing, Policy Briefs, and M&E Frameworks. TECHNICAL TOOLSET: • Statistical Software: Stata, R, Python (Pandas/NumPy) • Key Applications: Advanced Excel, LaTeX, Looker Studio What you can expect from our collaboration: 1. Complete Data Integrity: Replicable, clean script/syntax files (do-files) with meticulous data documentation. 2. Scientific Precision: Interpretation of statistical models that strictly adhere to peer-reviewed journal guidelines. 3. Fluid Communication: Quick response turnarounds and deep corporate alignment. Click the "Invite to Job" button on the top right to discuss your project scope, sample data, and analytical requirements.