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Hi, I’m Kunwar, a reliable, multi-skilled customer success, sales, and tech support specialist with over 10 years of experience supporting SMEs and global brands, including Automattic, AT&T, and TATA Teleservices. I excel in providing customer support via email, chat, and phone with a client-first mindset, technical fluency, and excellent communication skills. Skills and qualities that make me a strong candidate for customer support roles: - Proactive problem-solver who anticipates and resolves issues to prevent recurrence. - Passionate about helping people. - Flexible availability across US, UK, and EU time zones. - Able to translate complex technical concepts into plain English. - Detail-oriented with excellent time management and organizational skills. Tools I've mastered in previous roles: Helpdesk: Zendesk, LiveAgent, Salesforce Service Cloud CRM: Salesforce, HubSpot, Amdocs, Oracle Collaboration: Slack, Asana, Discord Voice calling: Avaya, RingCentral AI Efficiency: ChatGPT, Grammarly, DeepSeek I'm a fast learner who continually adapts to new tools and technologies to stay ahead. Let’s connect if you need: - A reliable first line of defense for your support queue. - A technical ally who bridges the gap between users and developers. - An expert to handle growing ticket volumes without chaos.

TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ Passionate and motivated resource with 10+ years of experience in a broad range of areas covering Technical & Non-Technical Customer Support, Product Management, and IT Development. My highlights include: ► Experience and Awards   - TOP RATED PLUS Freelancer - 10 + Years of experience(36000+ work hours) of working remotely with TOP IT organizations, including Fortune 500 companies - 100% Job Success Score(JSS) rating from more than 7 years in Upwork ► Qualification: Three IT Master degrees holder - Master of Technology in Computer Science & Engineering(M.Tech) degree - Master of Computer Applications (MCA) degree - Master of Science in Computer Science (M.Sc. CS) degree Diplomas: - 1 Year Advanced Post Graduation Diploma in Computer Application (APGDCA) - 3 Years Government Polytechnic Diploma in Information Technology (IT) Certifications: - Certified File Transfer Professional (CFTP) from Pro2col - Certification in Technical Support from BCI - Certification in Customer Relationship Management from Comed Society - Certification in "Technical Support Fundamentals" from Coursera - Certification in dot net programming from BCI - Certification in Hardware and Networking from BCI ► My Customer Support Skills: - Phone, Email, and Chat support - SaaS & Enterprise Product Support using industry-standard CRMs such as HubSpot, Zendesk, GoHighLevel, Intercom, and Kayako. - Customer Engagement & Follow-Ups. - Issue Escalation & Resolution in accordance with established company procedures and SLAs. - Reporting Bugs via JIRA - Contributing(adding new KB articles and updating existing KB articles) to the organization Knowledge base - Attending KPI's and team meetings - Internal Training & Knowledge Sharing with teammates - Provide recommendations for process improvement ► My Sales Skills: - B2B & B2C Sales Expertise - Outbound/Inbound Telesales, Acquisition & Retention - Lead Generation - Campaign Creation & Execution - Meets KPI-Driven Performance: Such as talk time, daily sales, and prospecting targets. - Appointment Scheduling ► My Development skills: - Help world's leading companies to build stronger businesses by taking care of their BPO processes, Such as IndiaMart, Motorola, TrekkSoft, etc - Three years experience of dot net development(desktop and web both using C#.Net and VB.net) - Zendesk apps development and setup expert. - Reporting - SQL Server Reporting Services, Crystal Report, Insights and Gooddata - Database - MySQL, Microsoft SQL Server, MS Access - Manual and Automated testing using tools such as Test complete, TestExecute, Junit, bash scripting, etc ► Digital Marketing - Adwords, FB marketing, Youtube Ads, Email marketing using Tools such as  Act-On, Marketo, HubSpot, MailChimp, Campaign Monitor, etc ► My Skillset: - Lead generation, Telesales(Inbound and Outbound), B2B, B2C, acquisition, retention - Helpdesk tools - Zendesk, GoHighLevel, HubSpot, Intercom, Kayako, - CRM - Salesforce, Zoho, etc - Communication tools - Zoom, RingCentral, Slack, Skype, Microsoft Teams, GoToMeeting, Calendly, etc - Bug tracking Tool - JIRA, Bugzilla   - Miscellaneous - Confluence, ServiceNow, GoogleApps(Drive, Sheets, Slides, etc), Asana, Trello, Amazon EC2, VDI Machines etc - Motivated self-starter and self-learner - Possess strong customer service and technical problem-solving skills

I help e-commerce and SaaS brands keep operations running smoothly and customers happy, so the day to day runs with minimal oversight from you. My focus is e-commerce operations and customer support: Shopify fulfillment, order and inventory management, supplier coordination, and fast, empathetic support across email, live chat, and phone. I also build tools and automations that make the whole operation faster. I am a Top Rated Plus freelancer with a 95 percent job success score and more than 13,800 hours on Upwork. On e-commerce, I handle the full cycle: building stores, creating product catalogues, and producing clean listings at scale. I built a bulk uploader that publishes thousands of accurate listings across Shopify, eBay, Amazon and Walmart, and a dashboard that tracks inventory, order fulfillment and sales in one view. For support, I provide pre sales and post sales help over live chat and email using Zendesk, Gorgias and similar tools, for global customers across the US, Europe, Asia and Australia. On the operations and logistics side, I have owned supply chain and fulfillment for a consumer brand on Shopify, built UK and EU logistics operations from the ground up, and worked as a sourcing agent managing suppliers, factory vetting and cross border documentation. In US freight brokerage I built workflow automations for daily operations, including posting thousands of loads on DAT and automating carrier and customer communication. I am proactive, organized and reliable, comfortable watching COGS and margins, and used to working with minimal supervision. My goal is to handle support and operations so dependably that the business runs on autopilot. If you want a high standard partner for e-commerce operations and support, let's connect.

48000+ Upwork Hours! I am a professional Freelancer and ensure reliable work with 100% accuracy to my client's needs from all over the WORLD. Thanks for reviewing my profile; I am very detail-oriented and always work very hard to meet deadlines. My goal is to work with flexibility where I can able to explore the variety of jobs that would improve my skills and share it with future clients. I look forward to exceeding your expectations in every way. I work on various Admin support job and have been involved in - 🔥1. web research 🔥2. Link Building 🔥3. Email handling, Corresponding 🔥4. Virtual assistant 🔥5. Data scraping 🔥6. Manage online stores and Order processing 🔥7. Listing creation for Amazon, Etsy, Ebay for over last 10 years.

I know finding the right freelancer can be difficult, right? I'm confident that I can assist you in your projects in the most effective way with guaranteed results to show for it. I love challenging tasks and learning new ways to innovate. Some of the services I offer: ✔ Lead Generation ✔ Virtual Assistant ✔ Internet, Web Research, Data Entry & Admin Support ✔ Data Entry / Data Cleaning / Data Sorting / Data Collection ✔Lead Generation Tools (Hunter, Snov.io, Skrapp, Sales QL) ✔ CRM Management (SalesForce, Zoho, Hubspot) ✔ Customer Service, Email Support, Chat Support, Phone Support and Sales (Zendesk, Freshdesk, Ringcentral, Hubspot) I like to have long-term contracts with my clients. So please, don't hesitate to contact me if you need more information about my profile and skillset. I am hoping to work with you and be part of your success. With a history of exceeding performance targets and consistently delivering exceptional customer support, I'm committed to driving positive outcomes for your business.Thriving in dynamic settings, I bring a blend of adaptability, innovation, and problem-solving skills to every project.Your satisfaction is my priority, and I'm dedicated to providing personalized support tailored to meet your unique needs and requirements.. Cheers Tiyash

As a Top Rated Freelancer with a 100% Job Success Score, I help founders, CEOs, entrepreneurs, and growing businesses stay organized by providing reliable virtual assistance, administrative support, customer service, Lead Generation and CRM management. I deliver accurate, high-quality work with professionalism, attention to detail, and clear communication. From email and calendar management to customer communication, CRM updates, data entry, document preparation, internet research, and team coordination, I provide dependable support that saves time, improves productivity, and keeps daily operations running smoothly. My goal is to become a trusted extension of your team by providing reliable support that helps your business stay organized and operate more efficiently. HOW I CAN SUPPORT YOU AS YOUR TOP RATED VIRTUAL ASSISTANT ✅ Calendar Management & Scheduling Expert in managing schedules using Google Calendar, Outlook, and Calendly, ensuring seamless appointments, meeting coordination, and time optimization. ✅ Email Management & Communication Skilled in handling Gmail and Outlook inboxes, I draft professional email responses, manage follow-ups, and help maintain a clean, actionable inbox. ✅ Meeting Support I prepare clear, actionable meeting agendas and take comprehensive minutes to keep teams aligned and informed. ✅ Document, Form & Presentation Preparation From slide presentations to spreadsheets and forms, I create polished documents using Google Workspace and Microsoft Office. ✅ Project Management & Team Coordination Proficient in tools like Asana, Trello, Notion, HubSpot, Monday and Jira to keep projects on track and teams in sync. ✅ File Management Efficient organization and sharing using Google Drive, OneDrive, Dropbox, and Box. ✅ CRM Management Experienced with various CRM systems to keep customer data organized, pipelines updated, and workflows streamlined. ✅ SOP & Workflow Creation Building Standard Operating Procedures, onboarding documents, and process documentation to keep your business running efficiently. ⭐TOOLS & SOFTWARE: Microsoft Office, Google Workspace, Canva, Asana, Trello, Monday, ClickUp, Notion, Calendly, DocuSign, Mailchimp, Chat GPT, and various AI tools. As well as lead generation tools, including LinkedIn Sales Navigator, Apollo, Clickup, Skool, Substack, Later, Lemlist etc. I'm quick at picking up new applications and am always open to learning. I am committed to delivering accurate, reliable, and high-quality support with professionalism, attention to detail, and effective communication. I value long-term client relationships and strive to become a trusted extension of your team by providing organized, dependable, and results-driven support that helps your business operate more efficiently. If you are looking for a dependable Virtual Assistant who understands your business needs, keeps you on track, and makes your business life easier, let's connect. I would be delighted to support your business with efficient, reliable, and results-driven solutions. I look forward to the opportunity to contribute to your success. THANK YOU FOR TAKING THE TIME TO REVIEW MY PROFILE. BEST REGARDS, SAFOORA L.