Hire the Best Support Freelancers
in India

Your to-do list is full. Your time isn't. That's where I come in. I'm Pooja, a VA with 4+ years of experience handling the backend work that eats up your day, data entry, research, lead generation, and inbox management, so you can focus on actually growing your business. 𝐃𝐚𝐭𝐚 & 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡: ✦ Data Entry, Extraction & Database Management ✦ Google Sheets & Excel, Cleaning, Sorting & Formatting ✦ Web Research & Online Research ✦ PDF to Excel / Word Conversion ✦ File Management (Google Drive, Dropbox) 𝐋𝐞𝐚𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐀𝐝𝐦𝐢𝐧: ✦ B2B Lead Research & Verified Contact List Building ✦ LinkedIn Prospecting & Outreach Support ✦ Inbox & Email Organisation ✦ Administrative Support & Task Management 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐔𝐬𝐞: ✦ Google Sheets, Microsoft Excel & Google Workspace ✦ LinkedIn & LinkedIn Sales Navigator ✦ Google Drive, Dropbox & Notion ✦ ChatGPT & Claude (research assistance) 𝐇𝐨𝐰 𝐈 𝐖𝐨𝐫𝐤: I don't guess, if something is unclear, I ask first. I double-check before sending. Deadlines are non-negotiable, and I keep communication clear so you always know where things stand. If you need a VA who gets things done without constant follow-up, let's talk. 📩 Message me and let's get started.

TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ Passionate and motivated resource with 10+ years of experience in a broad range of areas covering Technical & Non-Technical Customer Support, Product Management, and IT Development. My highlights include: ► Experience and Awards   - TOP RATED PLUS Freelancer - 10 + Years of experience(36000+ work hours) of working remotely with TOP IT organizations, including Fortune 500 companies - 100% Job Success Score(JSS) rating from more than 7 years in Upwork ► Qualification: Three IT Master degrees holder - Master of Technology in Computer Science & Engineering(M.Tech) degree - Master of Computer Applications (MCA) degree - Master of Science in Computer Science (M.Sc. CS) degree Diplomas: - 1 Year Advanced Post Graduation Diploma in Computer Application (APGDCA) - 3 Years Government Polytechnic Diploma in Information Technology (IT) Certifications: - Certified File Transfer Professional (CFTP) from Pro2col - Certification in Technical Support from BCI - Certification in Customer Relationship Management from Comed Society - Certification in "Technical Support Fundamentals" from Coursera - Certification in dot net programming from BCI - Certification in Hardware and Networking from BCI ► My Customer Support Skills: - Phone, Email, and Chat support - SaaS & Enterprise Product Support using industry-standard CRMs such as HubSpot, Zendesk, GoHighLevel, Intercom, and Kayako. - Customer Engagement & Follow-Ups. - Issue Escalation & Resolution in accordance with established company procedures and SLAs. - Reporting Bugs via JIRA - Contributing(adding new KB articles and updating existing KB articles) to the organization Knowledge base - Attending KPI's and team meetings - Internal Training & Knowledge Sharing with teammates - Provide recommendations for process improvement ► My Sales Skills: - B2B & B2C Sales Expertise - Outbound/Inbound Telesales, Acquisition & Retention - Lead Generation - Campaign Creation & Execution - Meets KPI-Driven Performance: Such as talk time, daily sales, and prospecting targets. - Appointment Scheduling ► My Development skills: - Help world's leading companies to build stronger businesses by taking care of their BPO processes, Such as IndiaMart, Motorola, TrekkSoft, etc - Three years experience of dot net development(desktop and web both using C#.Net and VB.net) - Zendesk apps development and setup expert. - Reporting - SQL Server Reporting Services, Crystal Report, Insights and Gooddata - Database - MySQL, Microsoft SQL Server, MS Access - Manual and Automated testing using tools such as Test complete, TestExecute, Junit, bash scripting, etc ► Digital Marketing - Adwords, FB marketing, Youtube Ads, Email marketing using Tools such as  Act-On, Marketo, HubSpot, MailChimp, Campaign Monitor, etc ► My Skillset: - Lead generation, Telesales(Inbound and Outbound), B2B, B2C, acquisition, retention - Helpdesk tools - Zendesk, GoHighLevel, HubSpot, Intercom, Kayako, - CRM - Salesforce, Zoho, etc - Communication tools - Zoom, RingCentral, Slack, Skype, Microsoft Teams, GoToMeeting, Calendly, etc - Bug tracking Tool - JIRA, Bugzilla   - Miscellaneous - Confluence, ServiceNow, GoogleApps(Drive, Sheets, Slides, etc), Asana, Trello, Amazon EC2, VDI Machines etc - Motivated self-starter and self-learner - Possess strong customer service and technical problem-solving skills

Looking for someone who can genuinely own your calls, your inbox, and your client relationships not just follow instructions? I bring 22+ years of experience across customer support, telecalling, executive administration, Virtual assistance and CRM management. As a freelancer, I've delivered customer support and telecalling for a luxury cruise line and an international removal company, handling inbound/outbound calls, customer queries, and issue resolution across time zones. On Upwork specifically, I've completed telecalling and research projects for international clients, with consistent praise for my reliability and clear communication. What I bring to your business: Customer Support & Complaint Resolution — Led a 10-person guest experience team, personally handling escalations from first contact to resolution while introducing SOPs that measurably cut resolution times. Cold Calling & Telecalling — Managed high-volume warm/cold calling campaigns for candidate outreach, consistently converting first-time enquiries into active clients through clear, trust-building communication. Research — Experienced in gathering, organizing, and summarizing information for business and outreach purposes, with an eye for accuracy and detail. Virtual Assistant & Admin Support — Calendar management, inbox triage, document drafting, compliance documentation, vendor coordination, and cross-timezone scheduling for senior leadership. CRM Administration — Experienced with HubSpot, Zoho CRM, and Freshdesk for pipeline tracking, follow-ups, and client record management. Content Writing — Certified in Content Writing & Personal Branding (2025), with strong written English for correspondence, reports, and client-facing content. Tools I work with: Notion, Trello, Asana, ClickUp, Slack, Zoom, Google Workspace, Microsoft 365, Calendly. My experience I coordinating an EU-funded project with government ministries and international officials brings a professional, reliable, and culturally fluent approach to every task. I'm known for clear communication, discipline, and reliability - the qualities that matter most when you're trusting someone to represent your business remotely. Let's talk about how I can support your team.

Hi! I’m Shubham, a dedicated Customer Support and eCommerce freelancer with 1+ year of experience helping businesses deliver smooth customer experiences. I specialize in: Customer Support: Email, chat, and order management (Shopify, Zendesk, Freshdesk) eCommerce Operations: Handling product listings, returns, and tracking updates Problem Solving: Quick, professional responses that turn issues into positive experiences Confidential & Reliable: Skilled in maintaining trust while managing sensitive client data What you can expect when working with me: ✔️ Fast response times ✔️ Clear and professional communication ✔️ Accurate order handling and issue resolution ✔️ A partner who cares about your customer satisfaction as much as you do I’ve successfully supported Shopify stores, handled subscription management, and managed disputes with professionalism. Let me help you save time, reduce stress, and keep your customers happy.

I am Vibhor, a top rated Upwork freelancer with 9 years of expertise in technical support and customer support. I have had the privilege of working with Fortune 500 companies in diverse sectors such as banking, healthcare, cryptocurrency, real estate, mobile app stores, and Ad monetization within the information technology domain. My technical and functional proficiency extends to SQL, databases, Linux, Informatica, Tableau, and Power BI. Currently, I am actively upgrading my skills to include AWS technologies, ensuring I stay at the forefront of industry advancements. As a detail-oriented and dedicated freelancer, I specialize in handling product and application support with a seamless blend of technical know-how and functional understanding. My commitment to excellence is reflected in my track record, and I bring a unique perspective to problem-solving, having worked across various domains. If you're seeking a professional with a wealth of experience, coupled with a passion for staying ahead in technology, I am here to contribute to the success of your project. Let's collaborate to achieve greatness together.

Hi, I’m Kunwar, a reliable, multi-skilled customer success, sales, and tech support specialist with over 10 years of experience supporting SMEs and global brands, including Automattic, AT&T, and TATA Teleservices. I excel in providing customer support via email, chat, and phone with a client-first mindset, technical fluency, and excellent communication skills. Skills and qualities that make me a strong candidate for customer support roles: - Proactive problem-solver who anticipates and resolves issues to prevent recurrence. - Passionate about helping people. - Flexible availability across US, UK, and EU time zones. - Able to translate complex technical concepts into plain English. - Detail-oriented with excellent time management and organizational skills. Tools I've mastered in previous roles: Helpdesk: Zendesk, LiveAgent, Salesforce Service Cloud CRM: Salesforce, HubSpot, Amdocs, Oracle Collaboration: Slack, Asana, Discord Voice calling: Avaya, RingCentral AI Efficiency: ChatGPT, Grammarly, DeepSeek I'm a fast learner who continually adapts to new tools and technologies to stay ahead. Let’s connect if you need: - A reliable first line of defense for your support queue. - A technical ally who bridges the gap between users and developers. - An expert to handle growing ticket volumes without chaos.