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With over 5 years of experience as a Technical Support Specialist, I have developed a robust skill set in programming, debugging, and troubleshooting. My expertise includes effectively tracking the root cause of issues and implementing solutions, whether dealing with basic Level 1 technical problems or more complex technical challenges, such as operating systems, code bugs, and more. In addition to my technical skills, I hold a Cloud Practitioner badge and am currently working towards obtaining my Solutions Architect certification, along with other cloud certifications. As a freelancer, I am not limited to cloud technologies alone; I continually expand my range of skills to adapt to various technical needs and projects. My passion for continuous learning and self-improvement drives me to stay updated with the latest advancements in technology and to deliver innovative solutions across a wide variety of technical domains.

With 7+ years as an independent freelancer—backed by 2,300+ logged hours, Top-Rated Plus (Top 3%), and 120+ successfully delivered projects on Upwork—I’ve helped 15 SaaS founders and entrepreneurs bring their vision to life by managing the full product lifecycle from idea to launch. As a Senior Agile Business Analyst and Product Manager for SaaS, B2B, and B2C products, I help founders build their vision from 0 → 1 by defining and managing requirements, backlogs, roadmaps, and prioritization (MoSCoW); delivering user research, competitive analysis, market research, user journeys, wireframes, user stories, and acceptance criteria; and more. Then, I move into QA Analyst work to test and validate releases against requirements and specifications. This includes creating test cases and edge cases, reporting bugs, running cross-platform testing (web, iOS, Android), and performing UAT, functional, UX, and performance testing. Finally, I move into technical writing, creating API documentation, building knowledge bases with AI chatbot integration, writing release notes, user guides, and how-to articles, designing annotated screenshots with callouts, and producing demo and walkthrough videos. As a T-shaped engineer with a primary role as an Agile Business Analyst and Product Manager, plus experience as a QA Analyst and Technical Writer, I’m confident I can help you with the following: 🧰 MAIN ROLE: Senior Agile Business Analyst | SaaS & B2B Product Manager ● Business Analysis & Planning: Understand your idea and high-level requirements. Draft market research, competitive analysis, requirements, scope, and UX research. Draft BRDs and PRDs, and use AI to accelerate documentation so I spend less time writing and more time on strategy, prioritization, and validation. ● Product Management: Define the MVP and roadmap. Create the backlog. Draft user stories, acceptance criteria, business rules, prioritization, validations, and data mapping. Create UX wireframes and sketches, and map user flows and journeys. ● Requirements Engineering & Designing: Designing UML diagrams (use case, sequence, activity, context, ERD, DFD), BPMN (levels 1-3), and flowcharts. Support architecture engineers by creating technical and cloud architecture diagrams. Draft high-level and low-level design documents. ✍️ T-SHAPED ROLE: Technical Writer | API Documentation | Knowledge Bases | Walkthrough & Demo Videos ● Technical Writing & Documentation: Write API and developer documentation using a docs-as-code approach (Mintlify, ReadMe, GitBook, etc.). Build knowledge bases and help centers (Intercom, Notion, GitBook, MkDocs, etc.), including AI chatbot integrations. Create how-to articles, user guides, and release notes in weeks, not months. ● Walkthrough & Demo Videos: Create screencasts, feature demos, and walkthrough videos with AI voiceover, callouts, screen recording, on-screen text, and zoom effects. 🪲 T-SHAPED ROLE: QA Analyst | Test Engineer ● QA vs Requirements Validation: Validate new releases against requirements 1:1, flag mismatches, draft AI-assisted test cases to cover gaps, create UAT test plans, and share them with the dev team. ● Manual & Cross-Platform Testing: Perform manual, cross-platform testing across iOS, Android, macOS, Windows, Linux, and web (Chrome, Safari, Firefox, Edge, Brave). Draft AI-assisted test cases and create bug reports (Sequence ID, Title, Description, Priority, Test Status, Progress Status, Test Steps, Expected Result, Screenshots/Recorded Videos). ⚒️ My Tools I use Notion, Jira, Trello, Confluence, Asana, Azure DevOps, ClickUp, Monday, Slack, Miro, Figma, Claude, ChatGPT, Gemini, Draw io, Lucidchart, Visio, FigJam, Google Workspace, Microsoft 365, Swagger, ReadMe, GitBook, Intercom, MkDocs, Nextra, and Fumadocs. Let’s work together to shape your product faster, clearer, and more effectively. Send me a message, and I’ll be more than happy to help. Best regards, Abdelrahman Ragab

Top-Rated Resume & Technical Writer | Over 5+ Years of Excellence ⭐ 5.0 Star Rating | 💼 100% Order Success Score | 📝 3000+ Resumes & Cover Letters Written I have spent the past five years analyzing which resumes truly work. The packages I offer are proven to deliver real results. I don't just create resumes! I craft really great career tools that actually gets you hired. Every document I provide highlights your unique strengths. Services Offered: • ATS-Optimized Resume • Effective Cover Letters • LinkedIn Profile Optimization • Unlimited Revisions • 12 Hours Prompt Delivery • Editable Files The Results: • More Confidence • Get Noticed • More Interviews • Career Growth Ready to Elevate Your Career? Contact me today and let's transform your resume and cover letter into powerful tools that open doors to your future. Resume Writing | Cover Letter Writing | LinkedIn Optimization | Financial Modeling & Writing | Grant Writing | Proofreading | Certified Research | Case Analysis & Article Writing | Business Writing | Technical Writing | Creative Writing

Are you overloaded by the need for high-quality data from complex websites? Let me handle it for you. I specialize in crafting robust Octoparse and Apify workflows to extract clean, actionable data from any directory, e-commerce site, or social platform, so you can focus on scaling your business. Services I Offer: -Custom Octoparse and Apify Workflows: Expertly building scrapers for complex sites with AJAX, JavaScript, pagination, and infinite scrolling. -Data Cleaning & Formatting: Delivering data in Excel, CSV, or JSON formats, ready for immediate use. - Lead Generation & Contact Details: Extract public emails, phone numbers, and social media profile links across target web listings automatically. - E-Commerce Market Intelligence: Scrape product titles, current/original prices, ratings, ASINs, stock availability, and image/video URLs from giants like Amazon, eBay, and Etsy. - Google Maps & Local SEO: Pull business store names, verified addresses, contact details, open hours, and latitude/longitude coordinates directly from Google Maps and Google Local Services. - Social Media Monitoring: Collect user handles, posts, like counts, video descriptions, and engagement metrics from dominant social networks. - Real Estate & Property Listings: Gather rental pricing, property details, geographical data, and agent info from global property directory pages. - Job Market & Recruitment Data: Harvest active job postings, employer data, salaries, and application links from networks like LinkedIn without triggering login blocks. - Business Directories: Automatically compile business name lists, ratings, and staff sizes from directories like Yelp, Yellow Pages, and Clutch. - Travel & Hospitality Trends: Track hotel listings, pricing variants, star ratings, user amenities, and breakfast options from platforms like Booking. - Search Engine Results (SERPs): Extract title tags, organic text snippets, and ranking URLs from search engine result pages like Google and Bing. - Customer Reviews & Sentiment: Download product reviews, reviewer text, timestamp histories, and star distributions from Best Buy and alternative marketplace platforms. - Universal Content Extraction: Intelligently auto-detect, crawl, and harvest clean article text bodies from any blog feed or news media platform. Why Partner with Me? With over 9 years of experience, I navigate technical challenges—like CAPTCHA and proxy rotation—ensuring you receive reliable data on time. I don't just "scrape data"; I deliver solutions that empower you to make informed business decisions. Let's Get Started Ready to transform your data collection process? Click the "Hire" button or send me a message with your target URL, and let’s discuss how I can support your project!

Engineer ✔ Upwork’s Top 3% Freelancer Top-Rated Plus ✔ 100% Job Success Score ✔ 5-Star Satisfied Clients ✔ Jack of All Trades. I offer a FREE LIFETIME GUARANTEE & FREE TECHNICAL SUPPORT for all my work! I started my career as a Process Operations Engineer, then transitioned to the role of CEO Executive Assistant for a leading multinational oil & gas company. Later, I earned my MBA (Master of Business Administration), advanced to become the Digitalization Department Head. I bring 12 years of experience, which includes: 1️⃣Data Analysis: 📊 • Useful insights using the given data to support the process of decision making • MS Excel / Google Sheets: Advanced formulas and complex calculations, data manipulation, pivot tables. • Macros / Automation: Writing and debugging Visual Basic codes VBA to automate repetitive tasks, create custom functions, and enhance Excel functionality • Functions: XLOOKUP, VLOOKUP, HLOOKUP, INDEX-MATCH for dynamic data retrieval. • Conditional Logic: Nested IF statements, IFS, SWITCH for complex decision-making processes. • Statistical Analysis: AVERAGEIFS, SUMIFS, COUNTIFS for multi-criteria calculations. • Data Manipulation / Data Cleaning / Pivot Tables: Creating and customizing pivot tables for summarizing large datasets. • Graph Techniques and Tricks: Advanced Chart Types, Dynamic Charts • Data Visualization: Power BI dashboards, visually compelling MS Excel charts to present insights. 2️⃣PowerPoints, Business Presentations and Graphic Design: 🏆 • Content Creation: Certified Technical Writer from AUC and SPE for informative content. • Software Expertise: Proficient in Canva Pro and Adobe Suite (Photoshop, Illustrator). • Infographic Design: Expert in crafting infographics for Pitch Decks, Business Presentations, and Animated Presentations. • Design Proficiency: Skilled in creating visually appealing layouts, fonts, and color schemes that captivate attention. • Visual Aesthetics: Mastery of color theory, typography, and layout design. • Storytelling Skills: Strong narrative flow, understanding of audience psychology, and meticulous attention to detail. • Social Media Content: Specializing in FB, IG, and X post dimensions, as well as Reels video editing. • Graphic Design: Creating Banners, Flyers, Logos, and Cards. 3️⃣Administration Support: 📂 • Content creation: Certified technical writer from AUC and SPE. • Data entry and customer relationship management (CRM) operations. • Creating professional SOPs for business operations. • Social media management: Content creation, engagement, utilizing Buffer to schedule posts for consistent and timely content delivery across various platforms. • Email management: Inbox organization, email scheduling, email campaigns. 4️⃣AppSheet Development: 📲 • Creating AppSheet applications across various domains, including project management, inventory management, delivery tracking, and real estate rental. • Fully prepared to assist in creating these applications and more, tailored to your unique needs. I help at every stage of the development process, from planning to implementation and deployment. 5️⃣Process Safety Consultation: 🛠⚙ • Certified NEBOSH Process Safety Management (PSM). • Certified TUV Process Hazard and Risk Analysis (PHRA). • Developing HAZID, HAZOP studies with supporting P&IDs, PFDs, cause and effect diagrams. 6️⃣ 3D Modeling & Rendering: 🕹 • Utilizing SketchUp Make and SketchUp Layout to create 3D concept designs. • Conversion between various file extensions: STL, SKP, OBJ, 3DS, DAE, GLTF. • Hyper-realistic and photorealistic renders through Enscape and Unreal Engine 5. • Developing all types of 2D drawings, AutoCAD plans, P&IDs, PFDs according to specifications. • Photogrammetry techniques, LiDAR scans, 3D image processing utilizing Agisoft Metashape software. I hold the following certificates: 1. Executive Assistant Mastery (EAM) - ALISON CPD 2. Project Management - IBM Certified 3. Data Fundamental - IBM Certified 4. Working in a Digital World: Professional Skills - IBM Certified 5. Data Analytics and Visualization Camp - IBM Certified 6. Google Workspace Certification - Google 7. Microsoft Office Specialist (MOS) Certification - Microsoft 8. Present with purpose - IBM Certified 9. Certified Petroleum Engineer My engineering background, combined with 12 years of experience in digital support, makes me the ideal fit for your business needs. 👌 I am NOT an agency. I am just a FAST-LEARNER and EXPERIENCED engineer in the digitalization industry. I always earn respect and trust from my clients. Feel free to check my previous clients’ feedback 5 Stars Ratings ⭐⭐⭐⭐⭐ in addition to video samples of my work. This summary only scratches the surface of my capabilities and what I can do for you. There’s a vast array of skills and expertise awaiting your discovery! Ready to elevate your business to the next level? 👉 Let's connect and achieve great things together! Regards, Ahmed M. UPWORK Top Rated

Your visuals are either making you money or losing you customers. Which one is yours? Every day, buyers scroll past hundreds of similar profiles and pick the one that looks trustworthy in under 5 seconds. I make sure that's you. I'm a Graphic Design & Photo Editing expert with 10+ years of experience and 120+ completed projects on Upwork (100% Job Success). My clients don't just come back, they send referrals. Here's what working with me looks like: You send me your raw photos, a brief, a rough idea, or even just inspiration; within hours, you get clean, professional visuals ready to publish. WHAT I DO BEST: ✅ AI-Powered Photo Editing Faster turnaround using the latest AI tools for background removal, object cleanup, and image enhancement, without losing the human eye for detail -- ✅ Product Photo Editing & Retouching Sharp, scroll-stopping visuals built for Amazon, eBay, Shopify & beyond -- ✅ Background Removal & Photo Restoration Clean backgrounds, color correction, and bringing old or damaged photos back to life -- ✅ Graphic Design Banners, social media graphics, brochures, business cards & branded materials that bring your brand to life WHY CLIENTS STICK WITH ME: Clear communication, fast turnaround, and visuals that match exactly what's in your head. No back-and-forth headaches. No guesswork. Check the reviews below to see for yourself. 𝙄'𝙈 𝙉𝙊𝙏 𝙎𝘼𝙏𝙄𝙎𝙁𝙄𝙀𝘿 𝙐𝙉𝙏𝙄𝙇 𝙔𝙊𝙐 𝘼𝙍𝙀. That's not a slogan; it's how I work. Got a project in mind? Click Invite and tell me about it. Not 100% sure what you need yet? Just say hi; I'll help you figure it out. - Shehab Haggag