Hire the best Technical Support Specialists in Seattle, WA
Check out Technical Support Specialists in Seattle, WA with the skills you need for your next job.
- $45 hourly
- 4.8/5
- (17 jobs)
I have extensive experience supporting web, software and mobile applications in the past. A well experienced specialist in the fields of Technical Support and Customer Service, I’m a former employee of droidbox, G2 Crowd ( a Chicago based start up tech company), Acompli email app (now Outlook in iOS Appstore/Google Playstore), Delivrd.com and LastPass.com (by Logmein/ GoTo.com), world’s leading password manager as of today with 30 million subscribers. I have also experienced supporting small to medium sized tech companies on Amazon, eBay., Shopify and Magento ( 4-5 yrs). Slack, Helpshift, XSellco/ Reply manager, Zendesk/ Zopim chat, Drift, LiveAgent, Linnworks, Teamviewer, Netsuite and Salesforce are some of the web platforms that I have used in the past. I can help you in providing your clients and customers with the help and assistance that they need. Contact me if you're looking for an employee that fits the skills and the services that I offer.
Technical Support
Live Chat SoftwareCustomer ServiceiOSNetSuite AdministrationAndroid AppTroubleshootingTechnical AnalysisSalesforceInformation Technology OperationsGoogle DocsIntercomZendeskOnline Chat Support - $175 hourly
- 5.0/5
- (115 jobs)
Aloha and thank you for visiting my profile! My name is Laura, I am an all-around Amazon Seller Central Expert - I've helped Amazon business of all sizes to grow, be more profitable and run more efficiently by implementing best practices, tricks of the trade and my expertise gained over the last 8 years working with Amazon Sellers. Whether you are looking to launch your first product or you want to explore ways to grow a flat lined account, I will be happy to work with you to accomplish your goals. I enjoy working with small businesses and will work with you to identify a strategy that will fit in with your business’s needs and budget. My services include - Amazon Seller Account Set-Up: If you are a new seller I would be happy to help you establish your brand or products on Amazon. I can help with this process all along the way. From the initial account settings, category approval, to uploading your first products; I will walk you through the process of setting up your Amazon Seller Account and Product Listings in the most optimal way. Fulfillment By Amazon and Logistics: I am completely proficient in Amazon FBA and can help you set up your products for Fulfillment by Amazon as well as help you understand the onboarding process, how to prepare your products for FBA, how to manage your FBA inventory as well as how to replenish this inventory. For further developing I am also able to provide guidance on Multi-channel Fulfillment and how to best automate your FBA Settings. I can offer you insights that will streamline your process – from integrating Amazon with your other platforms to establishing better logistic solutions. I will help you free up your time and save money so you can focus on other parts of your growing business. Product Listing Creation and Optimization: I can optimize your product pages from the inside out. When I optimize a product listing I will not only ensure all content is readable, informative, and full of keywords. I will also make sure your back-end information is being maximized for the best chances of discoverability. I know the in’s and out’s of listing creation and can create optimally structured product Titles, Bullet Points and Descriptions that will vastly increase your visibility. I will also consult you on your images and video usage on the page and how to also ensure these are SEO optimized. As needed I will advise on product aggregation and can efficiently create product variations for new or existing product listings as well as manage bulk updates using feed files. Amazon Seller Support Case Management and Performance Appeals Through the course of my career, I have learned how to communicate with Seller Support Representatives and achieve actual results. Seller Performance Notifications can cause a lot of stress and frustration to any Amazon Seller. I can help you manage your Seller Performance Notifications, including submitting appeals for restricted or blocked products and even blocked/ suspended Seller Accounts. This can also include requesting reimbursements for lost shipments or working with the catalog team on more complicated updates, ect... anything related to dealing with seller support. I have an incredible track record and can assure you that if the problem is solvable, I'll solve it! Amazon Brand Registry I enjoy helping small businesses launch their private label products on Amazon’s platform in the best possible way. Utilizing Brand Registry can help establish your business, boost your ranking and performance, and most importantly allow you to protect your brand integrity. I can help you go through Amazon’s Brand Registry process as well as help you maximize Amazon’s brand-specific tools such as Enhanced Brand Content/ A+ Pages, Amazon Storefront, and Amazon Sponsored Brands advertising tools. I am also familiar with Rebranding and correcting Brand Name errors, I have a proven process for this that works like a charm. Other Services: Amazon Sponsored Products - Strategy, Creation, Optimization and Management. Promotions - Advising, Creation, and Management Analytics and Reports – Sales, Advertising, Ect. Product Updates - Bulk Updates Inventory Management and Planning Inventory Upload and Update Templates Amazon Seller Central Training Fixing Suppressed/Stranded Listings Managing Inventory Performance Index (IPI) Feedback Management Managing Other Sellers – Unauthorized Sellers, Copyright/TM infringements, ect. Technical Support Customer Service Logistic Support Competitor Research Keyword Research Expanding to International Marketplaces - Canada, Europe, Japan, Australia, Middle East!
Technical Support
Amazon WebstoreBrand ConsultingLogistics ManagementInventory ManagementAmazon FBAAmazon Vendor CentralEcommerce Website DevelopmentAmazon PPCCMS Product UploadSearch Engine MarketingPPC Campaign Setup & ManagementProblem SolvingAmazon Listing OptimizationSearch Engine Optimization - $60 hourly
- 0.0/5
- (3 jobs)
Data-driven product / bizops manager with 7+ years of experience leading cross-functional teams to launch and develop business systems and products. Strong knowledge of product and project management best practices. ● Specialized in product development, sales/support operations, and systems opitmization ● Recognized for effective prioritization, problem-solving, attention to detail and communication ● Wealth of start-up experience Hire me if you need assistance leveraging technology to improve how your business operates!
Technical Support
Project ManagementTeam ManagementProduct SupportProcess ImprovementSales OperationsSystem AdministrationSoftware DevelopmentData CleaningProperty Management SoftwareSalesforceAPI IntegrationBusiness OperationsAgile Software DevelopmentProduct Management - $57 hourly
- 0.0/5
- (0 jobs)
I'm a seasoned Customer Service & Operations Leader with more than 15 years of hands-on experience building and managing high-performing customer support teams. I thrive in fast-paced, regulated environments, leading operations and improving customer success outcomes in SaaS and enterprise software companies. I’m passionate about turning complex operational challenges into scalable solutions that enhance customer experiences, drive growth, and build lasting relationships. I enjoy partnering with businesses to deliver clear, measurable value—transforming customer interactions into long-term successes. Let's discuss how I can help you improve your customer support, enhance operations, or streamline your onboarding processes. I'm excited to collaborate on making your customer service operations exceptional. What I do best: Scaling Customer Operations: I've grown support teams from just a few agents to over 50, leading cross-functional, union, and non-union teams globally. Under my leadership, my teams consistently exceeded key performance indicators (KPIs), elevating NPS (Net Promoter Scores) from 70% to 85%. Customer Success & Onboarding: I've owned the end-to-end onboarding process for thousands of customers, reducing onboarding time by 30% and significantly enhancing customer satisfaction. At uTax Software, I streamlined the onboarding process by implementing comprehensive training programs, instructional webinars, and a robust knowledge base. Process Optimization & Automation: By introducing automation and workflow improvements, I successfully cut resolution times by 20%, reduced overall support ticket volume by 6%, and improved the overall quality and responsiveness of support services. Technical Expertise & System Implementation: My technical background includes deep expertise with CRM and ticketing systems (Salesforce, Zendesk, JIRA), Office 365 administration, and the design and management of an Asterisk-based phone system. I’ve led migrations to cloud-based platforms, automated manual processes, and enhanced system integrations to streamline compliance, fee structures, and reseller management. Compliance, Risk, and Security Standards: I bring extensive experience managing compliance with PCI, data protection regulations, and security best practices. My efforts have consistently ensured accurate billing processes and safeguarded customer data, helping companies navigate complex regulatory environments with confidence. Training, Coaching & Development: My experience includes building internal and external training programs, instructional videos, webinars, and comprehensive documentation. These tools have significantly improved product adoption, empowered internal teams, and reduced reliance on direct support channels. Professional Highlights: Managed a global customer base expansion from 300 to over 3,000+ clients, ensuring exceptional customer satisfaction and retention rates. Achieved a 95% annual renewal rate, well above the industry average, through strategic customer onboarding, enhanced support processes, and proactive engagement. Developed real-time dashboards and detailed reporting, improving transparency, operational decision-making, and customer retention. Opened and led a new customer support center, handling inbound support engagement, hiring, training, and client onboarding. Recognized for reliability, compassionate leadership, and exceptional ability to balance strategic business goals with genuine customer empathy. Industries and Clients Served: I've worked across various sectors including SaaS, fintech, software services, and regulated industries. My past roles include leadership positions at Amazon, uTax Software, CrossLink Software, and IntelliTax Software, giving me a comprehensive understanding of diverse business needs and customer support challenges.
Technical Support
ReportBusiness ReportTech & ITPhone CommunicationCustomer ServiceProject Management SupportProject ManagementOffice 365CRM AutomationCRM SoftwareIVR Software - $27 hourly
- 0.0/5
- (0 jobs)
A working professional with experience as a Provisioner & Delivery Manager in the network operations segment at Accenture. My expertise lies in efficiently delivering ethernet circuits to corporate clients. I have successfully collaborated with customer teams, service providers, and LEC teams such as ATT, COMCAST, NITEL, SEGRA, and SPECTRUM to ensure smooth service delivery. Aspire to further elevate my expertise by taking on challenging roles. Seeking opportunities to lead and collaborate on innovative projects.
Technical Support
Technical Project ManagementTech & ITPhone CommunicationCustomer Service - $25 hourly
- 0.0/5
- (0 jobs)
I am looking into a remote position with flexible schedules. I am good at communication and some computer skills and management.
Technical Support
Phone CommunicationCustomer Service - $25 hourly
- 0.0/5
- (0 jobs)
OBJECTIVE: Customer Service - Inside Sales - Technical Support QUALIFICATIONS: Experience, good education, and willingness to work hard to meet established objectives. I have been working as a Telephone Communicator most of my Adult Life. I have done Telemarketing, Recruiting, and Customer Service -Technical Support.
Technical Support
Customer ServicePhone Communication - $28 hourly
- 0.0/5
- (0 jobs)
PROFESSIONAL SUMMARY Bilingual Customer Service & Technical Support Specialist | Retail & Low-Voltage Tech Experience Hi! I'm George, a bilingual (English/Spanish) professional with over 8 years of experience in customer service, retail management, and technical troubleshooting. I excel at providing clear, patient, and effective support to clients, whether solving POS issues, guiding customers, or installing and troubleshooting low voltage systems like security cameras and access control. I'm highly organized, tech-savvy, and comfortable working independently or in teams. I bring strong communication skills and a customer-first mindset to every project, ensuring client satisfaction and efficient problem resolution.
Technical Support
Technical Project ManagementServerPhone CommunicationCustomer ServiceGraffitiCommunity Management - $55 hourly
- 0.0/5
- (0 jobs)
QUALIFICATIONS PROFILE Dedicated and innovative with related education, practicum, and experience to contribute to long-range operational objectives in Cisco VoIP administrator role. * Broad knowledge in an engineering development environment, robotics, network engineering data analysis, and data science. * Ability to research, develop, and implement new methods of measuring and analyzing data sets and processes. Build and construct prototypes and models and present to the relevant audience. * Team player with the ability to address multiple priorities in an extremely fast-paced environment ensuring on target completion of assigned tasks. * Excel at interfacing with peers, engineers, and management. Able to convey complex technologies to a variety of skill levels. * Talent for quickly learning new information, procedures, and technologies. Exceptionally organized and able to multitask. Core Technologies: Environments: UNIX, Windows
Technical Support
Software Version UpgradeHardware TroubleshootingMobile App TestingMobile App DesignMobile App ImprovementTech & IT - $25 hourly
- 0.0/5
- (0 jobs)
"Hi there! I'm Mohanad, a skilled and experienced tech support freelancer ready to solve your technology-related challenges. With a passion for all things tech and a knack for troubleshooting, I provide reliable and efficient solutions to individuals and businesses alike. I specialize in a wide range of technical areas, including computer hardware and software troubleshooting, network setup and configuration, operating system installations, data backup and recovery, virus/malware removal, and much more. Whether you're facing a slow computer, a network connectivity issue, or software glitches, I'm here to help. I bring a customer-centric approach to my work, always striving to understand your unique needs and deliver tailored solutions that meet your requirements. I have a strong attention to detail and a knack for problem-solving, ensuring that I address the root cause of the issue rather than providing temporary fixes. As a tech support freelancer, I value clear and effective communication. I will listen attentively to your concerns, ask relevant questions, and provide step-by-step guidance in plain language, empowering you to understand the problem and its resolution. My goal is not only to fix the immediate issue but also to equip you with the knowledge to prevent similar problems in the future. Additionally, I pride myself on my professionalism, reliability, and timeliness. I understand that technology hiccups can disrupt your productivity, so I prioritize swift response times and prompt resolution of technical issues. You can count on me to be there when you need me, offering remote assistance or on-site support, depending on your preference. With my flexible availability, affordable rates, and extensive technical expertise, I am confident in my ability to provide exceptional tech support services. Let's work together to overcome your technology challenges and ensure a smooth and efficient digital experience. Contact me today to discuss your tech support needs and let's get started on finding the perfect solution for you. I look forward to assisting you!"
Technical Support
Information TechnologyTech & IT - $25 hourly
- 0.0/5
- (0 jobs)
Hi my name is Jayden Gender Studies Graduate | Advocate for Social Justice About Me: I am a passionate advocate for gender equality and social justice, driven by a deep commitment to understanding and addressing the complexities of gender dynamics in our society. My academic journey in Gender Studies has equipped me with critical insights into the intersections of gender, race, class, and sexuality, empowering me to challenge norms and advocate for inclusivity. Education: I graduated from western Washington university where I earned a Bachelor's degree in Gender Studies. During my time there, I engaged deeply with feminist theories, LGBTQ+ studies, and the history of social movements As a peer support at WWU’s student employment center, I collaborated on projects aimed at promoting gender diversity in workplaces, conducting research on best practices and contributing to educational workshops. : Proficient in conducting qualitative and quantitative research, with a focus on gender issues and social justice. Skilled in advocating for marginalized communities through public speaking, writing, and organizing awareness campaigns. Ability to analyze issues from an intersectional perspective, understanding how multiple identities influence individuals' experiences. I am dedicated to continuing my work in advocating for gender equality and social justice. In the future, I aspire to pursue a career in Management , where I can contribute to creating inclusive and equitable spaces for all individuals. Outside of my professional pursuits, I enjoy swimming, reading and hanging with my dog. Which provide me with a balanced perspective and rejuvenate my passion for social change. Feel free to reach out to me at jaydenyoppol01 @gmail.com to discuss opportunities for collaboration or to learn more about my work in gender studies and advocacy.
Technical Support
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