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Telehealth Registered Nurse | Medical Assistant | Patient Support & Clinical Operations Specialist Are you looking for a reliable healthcare professional who can provide exceptional patient support while streamlining your practice’s daily operations? I am Amarachi, a Licensed Registered Nurse (RN) and Medical Virtual Assistant with over 5 years of experience supporting telehealth providers, private practices, and healthcare organizations across the United States. My clinical background, combined with strong administrative expertise, allows me to bridge the gap between patient care and operational efficiency. I help healthcare teams improve patient experiences, reduce administrative burdens, maintain HIPAA compliance, and create seamless workflows that support both providers and patients. I specialize in telehealth support, patient coordination, appointment scheduling, clinical documentation, and healthcare administration. My patient-centered approach ensures that every interaction is handled with empathy, professionalism, and attention to detail, helping practices improve patient satisfaction, retention, and overall operational performance. Core Services ✔ Virtual Patient Support (Phone, Email, and Chat) ✔ Appointment Scheduling and Calendar Management ✔ Patient Intake and Onboarding ✔ Referral Coordination and Prior Authorizations ✔ Insurance Verification and Eligibility Checks ✔ EMR/EHR Data Entry and Documentation ✔ Inbox and Chart Management ✔ Clinical Triage and Follow-Up Support ✔ HIPAA-Compliant Documentation ✔ Billing Support and Administrative Assistance ✔ Workflow Optimization and Process Improvement EMR/EHR Systems & Healthcare Tools • Epic • Athenahealth • Kareo • AdvancedMD • eClinicalWorks • SimplePractice • OptiMantra • Google Workspace • Microsoft Office Suite • Zoom • RingCentral • Nextiva • Dialpad • Slack • Microsoft Teams • Asana • Trello • Monday • Airtable • Calendly • DocuSign What You Can Expect ✓ Accurate and timely documentation ✓ Strong communication and patient advocacy ✓ Confidential handling of sensitive healthcare information ✓ Excellent organizational and multitasking skills ✓ Dependable support across U.S. time zones ✓ Commitment to delivering outstanding patient experiences Whether you need a Telehealth Nurse, Medical Virtual Assistant, Patient Support Specialist, Care Coordinator, or Clinical Operations Support Professional, I am ready to help your practice operate more efficiently while ensuring patients receive the attention and care they deserve. Let’s discuss how I can support your healthcare team, improve your workflows, and help your patients have a better care experience. Send me a message or invite me to your project today, I typically respond within one hour.

For $100, before you hire another freelancer, agency, consultant, make a major investment, or commit to the wrong next step, spend 30 minutes with me and get an experienced second opinion on what to do next. 🧭 ASK HANK™ — 30 MINUTES / $100 You don’t have to be stuck. You may be validating a business idea, planning a go-to-market strategy, comparing options, reviewing a proposal, changing pricing, hiring someone, investing in AI, entering a new market, or simply asking: “Am I making the right move?” Bring me the question. I’m Henry “Hank Hugh” Hernandez, a Growth Operating Partner with 20+ years of experience across business strategy, marketing, sales, operations, technology, AI, positioning, customer acquisition, and execution. A little proof before you trust my opinion: • $1B+ in documented client revenue influenced • 20+ years in business growth • Expert-Vetted / Top 1% on Upwork • 100% Job Success Score • Agency owner since 2010 • Built and led U.S. and distributed teams • Special Operations, 75th Ranger Regiment My experience ranges from entrepreneurs and local businesses to national brands and a pre-IPO Teladoc. Earlier in my agency career at SEOP, where I led SEO and link-building strategy, my work touched websites and campaigns associated with brands including Bank of America, Coca-Cola, Lockheed Martin, and Cabela’s. But the logos aren’t why you should hire me. It’s the pattern recognition that comes from more than 20 years of making, executing, evaluating—and sometimes personally paying for—business decisions. I’ve been the business owner, investor, person hiring the agency, agency owner, strategist, person doing the work, person managing the work, and the person brought in to figure out what wasn’t working. I’ve also made expensive mistakes: wrong hires, partnerships that didn’t work, consultants whose recommendations didn’t produce the expected result, and strategies that taught me what not to do. That experience matters when you’re asking: “What would you do if this were your business?” A FEW EXAMPLES Manufactured Housing Consultants • Cost per inbound call: $209.45 → $16.26 • Monthly inbound calls: ~288 → ~507 • Market saturation: ~42% → ~98% Teladoc I led strategy during a pre-IPO engagement spanning keyword strategy, B2B segmentation, content standards, technical SEO, structured data, analytics, and digital architecture. HOW I THINK ABOUT BUSINESS Over 20+ years, I’ve developed and continue to refine The Hank Hugh Method™—my operating method for helping businesses identify what matters, take ownership of the right problem or opportunity, execute, prove what works, and transfer that capability into the business. FIND. OWN. EXECUTE. PROVE. TRANSFER. The Value Creation Doctrine™ is the broader body of principles behind how I think about growth, execution, decision-making, people, and enterprise value. You don’t need to learn either framework to work with me. They simply mean there is a disciplined operating system behind the questions I ask and the recommendations I make. WHAT CAN YOU ASK ME? Almost any meaningful question about building, growing, improving, or making a decision about your business. • Is this a good business idea? • How should I validate it? • How should we go to market? • Who should we target? • How should we price it? • What should we do next? • Where should we invest? • Should we double down or pivot? • Do we really need SEO, ads, a new website, or AI? • Why aren’t leads converting? • Is this proposal or pricing reasonable? • Would you hire this agency or consultant? • Should I hire this person? • Take this partnership? • Enter this market? • Launch this service? • Make this investment? Or maybe your question is simply: “Does this make sense?” “What am I missing?” “Would you do this?” “Should I spend the money?” “What would you do next?” I don’t come into the conversation trying to sell you SEO, advertising, software, or a predetermined solution. I want to look at the business decision. Sometimes my answer may be: “Yes. Move.” “Test this first.” “Go forward, but change these things.” “You’re solving the wrong problem.” “I wouldn’t spend the money.” You paid me for my opinion. I’ll give you my opinion. When you book, you work directly with me. This isn’t an agency intake call or disguised sales presentation. It’s a paid working session. Bring the idea, decision, opportunity, proposal, numbers, strategy, problem, plan, investment, or whatever you’re second-guessing. We’ll pressure-test it together. If 30 minutes isn’t enough to answer responsibly, I’ll tell you what should be investigated next. 🧭 ASK HANK™ — 30 MINUTES / $100 Before you spend thousands going in the wrong direction, spend $100 getting another experienced set of eyes on the decision. Bring the question. Get your next move.

Hi! I’m an Certified Medical Assistant based in the U.S.. I’m passionate about truly helping patients feel better and live healthier lives with a strong sense of purpose in improving patient care. Core values: - Every role is approached with a mindset focused on finding solutions and making things happen. - Warm, human-centered engagement with patients - You will ALWAYS get the extra mile How I Can Support You: - Clinic Management and Operations Improvement - Telehealth Support (pre-visit calls, patient intake, follow-ups) - Appointment Scheduling - Administrative Support - Medical Scribing and Chart Preparation. - Bilingual Support (English & Spanish). - Handling Challenging Patient Interactions. - EMR / EHR Documentation (ModMed,EPIC, Athena, Kareo, and more). - Insurance Verification and Prior Authorizations. A Few Highlights from My Experience - Connected with Psychiatric Patients during critical moments, helping them emerge from depressive, manic or psychotic episodes, Conducting Assessments, and Facilitating their entry into Innovative Treatments like TMS and Spravato. - Supported over 1,000 patients as a Medical Assistant in the Dermatology and Immunology field. - Designed a Personalized Nutrition and Lifestyle Program to help individuals achieve healthier living, combining medical knowledge with practical, science-based strategies. Proficiency with the following tools: - EMR/EHR Systems (ModMed,EPIC, Athena, Kareo) - Google Workspace (Docs, Sheets, Calendar) - Microsoft Office (Word, Excel, Outlook) - Canva - Notion - Monday - Miro/figma - Trello / Asana - Zoom / Microsoft Teams. For me, being a Medical Assistant is about more than completing clinical tasks. I genuinely enjoy helping people, listening to their concerns, and making them feel cared for during what can often be a stressful time. I take pride in being organized, dependable, and compassionate, and I strive to make every patient interaction a positive experience while supporting the healthcare team in delivering high-quality care. Get in touch today to see how else I can improve your team.

I'm a doctor of medicine candidate, medical scribe, and virtual medical assistant with hands-on experience supporting physicians in real-time clinical documentation and case management. As a prior family medicine practice scribe, I documented patient visits live using the Allscripts EHR, capturing HPI, ROS, exam findings, and assessment/plans accurately and in real time, so physicians can stay focused on patients instead of screens. I also support physicians conducting U.S. veteran disability evaluations through the QTC platform, where I review medical records, imaging studies, diagnostic findings, and clinical documentation, and manage patient scheduling, intake, follow-ups, and case coordination. As an MD candidate with a background in clinical research and academic publishing, my documentation is grounded in solid medical knowledge, not just administrative accuracy. I have several authored publications that you can find on Google Scholar. I'm available 30+ hours per week, respond within a few hours, and am comfortable working across U.S. time zones. If you need a reliable, detail-oriented scribe, virtual medical assistant, or researcher who understands clinical workflows, I'd be glad to discuss your practice's needs.

I'm a board-certified cardiologist with a computer science background who bridges the gap between clinical medicine and healthcare technology. I specialize in developing and implementing machine learning solutions for healthcare challenges, particularly in risk prediction and clinical decision support. My technical expertise includes: - Development of clinical prediction models using machine learning (Python, R) - Healthcare API development (FastAPI, Flask) - Database architecture for clinical data (SQL) - Cloud deployment (AWS, Azure, Heroku) - Epic Systems EHR integration and optimization (Certified in Inpatient, Cogito, Caboodle, Cloud Computing) I've published 70+ peer-reviewed articles and developed several clinical risk models now used in healthcare systems. Notable achievements include the WATCH-DM risk score for predicting heart failure in diabetic patients and machine learning models for identifying low diuretic efficiency in heart failure. I help healthcare technology companies: - Design clinically relevant and technically feasible healthcare products - Develop and validate clinical algorithms and prediction models - Optimize clinical workflows and EHR integration - Navigate the regulatory and implementation challenges unique to healthcare My dual expertise allows me to translate between clinical needs and technical solutions, ensuring healthcare technology products deliver real clinical value while maintaining technical excellence. I joined Upwork in order to help people/students join the medical field, grow and improve research or business ideas, and to be exposed to additional medical technology ideas that motivate me. Depending on the scope and duration of a project, my engagements and rates change.

Currently running my own business along with being a highly-professional, dedicated and organized Registered Nurse/Nurse Practitioner with over 8 years' experience in the healthcare field with vast leadership and team experience in various situations and roles. Expertise in providing primary patient care services including physical examinations, health assessments, prevention, diagnoses and treatment of acute and chronic illnesses. Detail-oriented in providing health care support to patients of different age bracket possible through listening to patients and employing motivational interviewing technique with vast experience in prescribing and managing prescriptions, and ordering medical tests, procedures, and referrals. Seeking a Position where I will be able to utilize my immense experience in nursing, continuous training, relevant education and excellent knowledge of medical field. Along with evolving into the new technological advancements in healthcare. Open to any new challenges