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About Me I’m an RN specializing in workflow architecture, healthcare operations, and cross functional delivery for digital health teams, clinics, and founder led organizations. I stabilize complex systems, redesign workflows for clarity and scalability, and bridge communication between clinicians, engineers, coordinators, and leadership. My work blends clinical judgment, systems thinking, and operational strategy — making me effective in environments where accuracy, structure, and momentum matter. What I Do • Build and refine workflows that reduce friction, confusion, and documentation burden • Translate requirements between clinical, operational, and technical teams • Step into mid-stream projects and stabilize delivery with clear structure and communication • Coordinate cross functional teams (clinicians, engineers, ops, QA) • Run QA/UAT cycles with clinical and operational insight • Review high volume clinical or operational documentation for clarity and consistency • Create patient ready communication that is accurate, safe, and easy to understand • Keep stakeholders aligned with concise, structured updates How I Help • Workflow Architecture: turn messy, ambiguous processes into clear, actionable steps • Healthcare Ops: stabilize systems, improve visibility, and support leadership decision making • Delivery Ops: break down requirements, manage execution, and keep momentum high • Cross Functional Coordination: ensure clinicians, engineers, and ops teams stay aligned • Documentation Clarity: reduce rework and confusion with structured communication • QA/UAT: validate workflows and tools for safety, usability, and accuracy • Clinical Insight: bring RN level judgment into digital tools, communication, and workflows Systems & Workflows • Epic • EHR/EMR platforms • digital health tools • structured documentation (SOAP) • QA/UAT • informatics workflows • cross functional delivery ops Clinical Documentation, Case Synthesis & Care Coordination (RN) Alongside operational delivery, I support clinical documentation and case organization for teams, clinics, and individuals who need structured, accurate, and comprehensive medical information management. I help with projects involving: • organizing and indexing medical records • synthesizing complex clinical histories • preparing clear summaries for clinicians or stakeholders • coordinating multi-specialty communication • improving intake, triage, or documentation workflows • supporting founder led medical or health tech initiatives • managing detailed case information for ongoing care or evaluation Deliverables • Chronological medical timeline • Indexed record archive • Clinician ready summary • Detailed case history • Documentation checklist • Appointment or workflow tracker • Structured action list If you’re exploring workflow design, clinical documentation cleanup, or healthcare operations strategy, feel free to message me before booking a consultation — I’m happy to help you choose the right service.

HIPPA-Compliant Medical Virtual Assistant-RN proficient in EMR/EHR data entry, medical records retrieval + tracking, patient intake, calendar management and Personal Injury legal support. Improving workflows while saving practices hundreds of admin hours per month. Healthcare providers, health tech start ups and Personal Injury firms bring me onboard when administrative tasks are falling behind operations. I’m a Registered Nurse and Certified Case Manager with 15+ years of clinical and healthcare administrative experience; HIPAA compliant intake, EHR data entry, and case management workflows, done the right way. Support for healthcare providers: * Patient intake * Appointment scheduling * EHR/EMR data entry * Insurance verification * Prescription refill management * Inbox management * Quality Assurance Management Support for healthcare providers tech start ups: * SOP development * Workflow optimization * Data entry * App/EMR testing + validation * Calendar management * Data Annotation * Quality Assurance Management Support for PI firms: * Medical record summaries * Medical records retrieval + tracking * Case Management * Case intake Healthcare Content Writing I write for health tech companies, digital health startups, and clinical organizations that need content their audience can trust: SEO-optimized clinical blog content, patient education materials, white papers and thought leadership, UX copy for health apps and patient portals, and case studies or service pages for healthcare businesses. If your team needs someone who can move between clinical accuracy and operational execution without a learning curve, let’s talk about what you’re working on.

Work Summary: Experienced Nurse Manager with a comprehensive background in clinical supervision, call center operations, and patient care management across multiple healthcare settings. With extensive expertise in overseeing medical practice call center teams, patient scheduling, and clinical operations, I ensure seamless communication between patients, healthcare providers, and insurance companies to optimize patient care and satisfaction. In my role, I lead and supervise a team handling inbound and outbound calls for four clinics, ensuring efficient patient intake, processing, and follow-up. I manage scheduling with Primary Care Physicians (PCPs) and specialists, oversee medication refills, diagnostics, and ensure timely chart documentation and completion. I work closely with Workers’ Compensation, referral coordinators, and PCPs’ offices to facilitate referrals, authorizations, and diagnostic testing, ensuring smooth coordination of patient care. My clinical oversight extends to ensuring compliance with regulatory standards, including JCAHO and HIPAA, while monitoring Call Center performance metrics to identify areas for improvement. I provide hands-on leadership and training for new employees, particularly in Electronic Medical Records (EMR) systems such as Practice Fusion, Athena, Dr. Chrono, and eCW. Additionally, I manage pharmacy operations, including medication refills, and support the clinical team in ensuring efficient diagnostic testing and timely results. With a strong focus on patient satisfaction and quality care, I act as a liaison between patients and healthcare providers to ensure timely processing of referrals and insurance authorizations. I’m also responsible for staff recruitment, training, and retention, fostering a collaborative and patient-centered environment within the clinical operations team.. SKILLS Patient clinical care. EHR Documentation & Charting (Dr Chrono, eCW, Practice Fusion, Athena). Referral Coordination & Management (PCPs & Specialists offices). Clinical Care Coordination between pharmacies, diagnostic centers, referral hospitals, PCP offices, patient transportation, SNF Case Managers etc. Charting and Documentation (EMR). Medical records review/ Patient chart audits. Insurance Verification & Authorization (Availity, Insurance Carriers). Patient appointment scheduling/rescheduling,cancellation. JOB RESPONSIBILITIES -Use of EHR systems such as Dr Chrono, eCW, Athena, Practice Fusion, in clinical documentation Clinical care coordination in ensuring smooth patient transitions between healthcare providers, PCPs, specialists and monitoring patient outcomes Use of EMR systems in patient scheduling, rescheduling, cancellations, chart creations/updates Patient Advocacy through representing patients’ needs and ensuring they have access to the resources, treatments, and care they require such as social services, pharmacies, diagnostic and imaging centers, law offices (motor vehicle claims, LOP cases), specialist referrals etc Act as a liaison between patients and healthcare providers to facilitate referral processing, ensuring correct referral authorization numbers, correct office codes 99204 & 99214, allowable number of office visits and a satisfying range of Dates of Service. Train and mentor new employees on clinic’s best practices and the use of the electronic medical record (EMR) system in scheduling patient appointments, slack & G Suite in routing patient communication to doctors and using Voice Edge in making inbound and outbound calls. Leads and Supervises Call Center Operations for all inbound and Outbound calls to four clinics Leads and manages clinical operations for Sickle Cell Infusion department, guiding a team of Call Center agents in routing inbound call inquiries regarding prescription refills, pending diagnostics tests and results reporting, patient scheduling for follow up visits and infusion/IV administration. Directs and supervises patient scheduling in over four different clinical location sites (Florida_Hollywood, Tallahassee, Jacksonville, Orlando) ensuring that patients are scheduled with an in network providers and seen with by the correct Provider. Coordinates with Law Firms in processing Compulsory Medical Examination, Personal Independence Payment, Workers Compensation and Letter Of Protection clients appointments, retrieval of diagnostic tests for Provider visits, facilitating call conferences between Attorneys and Providers and coordinating with Clinical Front Desk Staff in ensuring all Law Firm client cases are completed

With 15+ years of experience in U.S. medical billing and revenue cycle management, I help healthcare practices recover lost revenue, reduce claim denials, and improve cash flow within 30–60 days. *If you have an Aging AR (90+ 120+ 180+ 365+ days) *Frequent claim denials or underpayments *Delayed reimbursements from insurance *Billing errors slowing down cash flow I can help you fix it fast and compliantly. As I have helped 50+ practices collect millions of untapped dollars from their pending account receivables. -What I Focus On (Revenue-Driven Work Only) *Accounts Receivable (AR) Recovery – Aggressive follow-up on unpaid & aged claims *Denial Management – Root-cause analysis, appeals, and prevention *Clean Claim Submission – Reducing rejections before they happen *Payment Posting & Reconciliation – Accurate and timely processing *Insurance Follow-ups (Medicare, Medicaid, Commercial) Results You Can Expect *10-20% boost in Revenue *Faster claim turnaround * Collections from old accounts receivable. *Clean, organized billing workflow -Systems & Tools Care Cloud | Niko Health | Medisoft | Advanced MD | Athena | eClinicalWorks | Office Ally | Tebra | Simple Practice | Therapy Notes | NextGen and few others. Who I Work Best With Small to mid-sized practices (1–10 providers) Mental health, chiropractic, and private clinics DMEs and Laboratories Practices with AR backlog or denial issues Let’s Fix Your Revenue Cycle I am offering a Consultancy service to discuss tailored Revenue Cycle Management (RCM) solutions. I will be pleased to provide valuable insights on how to optimize your revenue stream. Send me a message, and I’ll be happy to help!

Are you in need of reliable, detail-oriented support with data entry, records, or administrative tasks? I can help keep your information accurate, organized, and up to date. I am a bilingual English/Spanish professional with 6+ years of experience working with electronic records, documentation, scheduling, data tracking, and administrative workflows in healthcare and educational settings. My professional background has required a high level of accuracy, confidentiality, organization, and attention to detail. I can help with: Data entry and data verification Microsoft Excel and Google Sheets PDF and document data entry Electronic records and database updates Records organization and digital file management Healthcare and medical documentation Administrative support Scheduling and calendar management Document review and quality checks English/Spanish administrative support I am comfortable working with confidential and sensitive information and understand the importance of accuracy, consistency, and meeting deadlines. I am also experienced with Microsoft Office, Google Workspace, EMR systems, and a variety of digital platforms. Whether you need help cleaning up a spreadsheet, entering or organizing records, updating a database, reviewing information for accuracy, or handling ongoing administrative tasks, I am ready to provide dependable and organized support.

I'm a doctor of medicine candidate, medical scribe, and virtual medical assistant with hands-on experience supporting physicians in real-time clinical documentation and case management. As a prior family medicine practice scribe, I documented patient visits live using the Allscripts EHR, capturing HPI, ROS, exam findings, and assessment/plans accurately and in real time, so physicians can stay focused on patients instead of screens. I also support physicians conducting U.S. veteran disability evaluations through the QTC platform, where I review medical records, imaging studies, diagnostic findings, and clinical documentation, and manage patient scheduling, intake, follow-ups, and case coordination. As an MD candidate with a background in clinical research and academic publishing, my documentation is grounded in solid medical knowledge, not just administrative accuracy. I have several authored publications that you can find on Google Scholar. I'm available 30+ hours per week, respond within a few hours, and am comfortable working across U.S. time zones. If you need a reliable, detail-oriented scribe, virtual medical assistant, or researcher who understands clinical workflows, I'd be glad to discuss your practice's needs.