Hire the Best User's Guide Writers in New York

Great documentation doesn't just answer questions — it shapes how people feel about your product. After more than a decade writing for software and SaaS companies, I've learned that the difference between a frustrated user and a confident one often comes down to a single well-placed sentence. I specialize in help center content, knowledge bases, and user-facing documentation for SaaS products. I work efficiently using AI tools, and have hands-on experience optimizing content for AI-powered customer support — including work with FinAI, a top-tier support agent. That means I can help you build documentation that works for both your human users and your support automation. My background in software product and project management gives me an insider's understanding of how development teams work, what stakeholders need, and how to communicate across both. I've worked with startups, nonprofits, and enterprise organizations — co-located and distributed globally. WHAT I CAN DO FOR YOU • Help center and knowledge base development and maintenance • How-to articles and quick-start guides for end-users and administrators • Documentation optimized for AI-powered customer support tools • Internal documentation for support, account management, and product teams • Release notes for customers and business stakeholders • Style guides, templates, and defined term libraries • Audit and evaluation of existing documentation Tools I work with regularly: Confluence, Jira, Zendesk, Intercom, Snagit, Lucidchart, Microsoft 365, Google Workspace, Markdown, HTML, and more. HOW WE'LL WORK TOGETHER I build long-term relationships with clients. The longer we work together, the better I understand your product, your voice, and your users — and the more value I can deliver. I work hourly with a committed weekly block, which gives you flexibility to shift priorities as your product evolves. I'm available 13:00–23:00 UTC and can accommodate teams across time zones. I work best in ongoing engagements with a steady flow of work — typically a minimum of 10 hours per week. If you're not sure yet, let's talk and see if there's a good fit. Please have a look at my portfolio and feel free to reach out with any questions.

I'm a full-time UX Researcher with 5+ experience supporting clients like Google, Dell, Harvard, and McDonald's. My work centers on understanding human behavior and shaping how people think and communicate. This naturally extends to UX writing and copy editing in my work —whether it's translating complex details into error-free and approachable text, or it's crafting engaging content that resonates with users and drives action toward business goals. In my free time, I enjoy reading, jigsaw puzzles, arcades, and clay sculpting.

Expert-level Regulatory & Process Technical Writer and editor with over 20 years experience, including FDA-regulatory Quality documentation. Highlights: - Draft press release and technical content for advertising and marketing agency clients using SEO methods for Google Search & Apple Search Ads (certified) on AWS and EV topics. - Author 510k submission for NY Medicaid provider and trained/guided staff on QMS management, which included authoring a collection of FDA quality processes and policy. - Draft Teacher’s Notes for Senior Researcher at UVA Darden Graduate School using Standard Harvard Methodology. - Architect knowledgebase wiki using Bookstack for production company. - Wordpress design and web editing / maintenance for independent pharmacy owner clients. - Spearhead HIPAA-compliant Disaster Recovery plan creation for insurance organization. - Prepare drafts for Deloitte Tax clients of submission to IRS for tax incentive program. - Customized Mozilla’s Bugzilla template toolkit to architect an enterprise-scale application; validated for regulatory use; led training sessions via webinars and in-person training sessions for each group based on custom roles and permissions. Recieved award for co-spearheading the design of a brand standards resource; acted as company-wide style czar for all client-facing documentation.

I am a highly experienced technical writer with a background for consumer electronics products, security and access control products, self-service kiosks, and general robotics. In addition I have the ability to quickly learn new products and technologies and translate them into digestible content suitable for any audience. I write User Guides, Installation Guides, and Service Manuals for hardware and software products. I also create training material for your products as well. I have experience writing White Papers and website copy too. I have an Electrical Engineering background that helps me understand and document complex technology. I am available to write, edit, or proofread your documentation.