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Most companies don't discover their M365 security gaps until after a breach - or a compliance audit. I've supported and secured enterprise environments spanning healthcare and financial services - including a 16,000+ user financial institution and a 12,000+ user healthcare organization - where security failures have real business consequences. I'm a Microsoft 365 and IAM Security Engineer with 6+ years of hands-on enterprise experience across cloud and on-premises environments. My work focuses on identity security, endpoint management, secure mobile access, and compliance-aligned Office 365 architecture. I don't just secure environments - I build scalable systems that improve operational efficiency, strengthen access governance, and support modern remote and BYOD workforces without sacrificing usability. What I do: 🔐 Identity & Access Management → Okta SSO/MFA integrated with Active Directory (12K+ users) → Okta application onboarding, SAML/OIDC SSO, and group-based access across 70+ enterprise apps → Automated joiner/mover/leaver (JML) provisioning via Okta group rules and Power Automate → CyberArk PAM - privileged account onboarding/offboarding and vault management → Microsoft Entra ID (Azure AD) - Conditional Access, RBAC, MFA, and SSPR → Azure Virtual Desktop (AVD) secure contractor workspace configuration → Windows Hello for Business and biometric authentication policies ☁️ Microsoft 365 & Office 365 Security and Endpoint Management → Microsoft Intune deployment and endpoint management → Conditional Access and BYOD security architecture → App Protection Policies (MAM) for Outlook, Teams, OneDrive, and SharePoint → Secure mobile access configuration balancing security and usability → Multi-domain Office 365 and M365 tenant administration → SharePoint Online, Teams, OneDrive, and Exchange Online administration → Microsoft Purview - DLP policies and eDiscovery → Windows Server administration and system configuration 🛡️ Infrastructure Security & Hardening → CIS Benchmarks and DISA STIG implementation on servers and workstations → GPO strategy design for security baselines and application control → Qualys Vulnerability Management - threat detection and remediation cycles → HIPS deployment, upgrade, and migration → Active Directory and Windows Server administration and PowerShell automation → Microsoft Exchange Server administration and migration support ⚙️ Power Automate & Business Process Automation → End-to-end HR automation - offer letters, contracts, and onboarding workflows → Contract generation triggered via SharePoint and Power Platform → Power Automate + Make integration for cross-platform workflows → License expiry tracking with automated notifications → IT operational workflow automation via Teams and Email integrations 📋 Compliance & Security Operations → CIS-aligned security documentation and SOX IT controls support → Technical risk assessments and compliance gap reporting → SIEM log triage, threat correlation, and incident support → Secure access governance for distributed and offshore teams I've administered multi-domain Active Directory and Windows Server environments, automated bulk AD operations via PowerShell, and resolved complex LDAP and replication issues in production enterprise environments. I've also supported a full enterprise identity provider migration from CyberArk to Okta, covering per-application SSO verification, authentication policy review, and automated provisioning design. Whether you need IAM architecture, Microsoft 365 security hardening, Intune deployment, Conditional Access architecture, Office 365 administration, or secure BYOD/mobile workforce management - I deliver structured, documented solutions built for real-world business and compliance requirements. 📩 Message me with your project or security challenge. I typically respond within a few hours and offer a free 20-minute scoping call for new clients.

With a robust background spanning 10 years in the BPO/ITO industry, I have cultivated extensive expertise in customer-centric roles. Over the past 6 years, I have honed my proficiency in Microsoft 365, navigating its suite of tools to optimize productivity and foster collaborative work environments. As a highly trainable and motivated professional, I am committed to ongoing learning and poised to contribute my diverse skill set to drive organizational success and achieve excellence. Microsoft Certifications: Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified Teams Administrator Associate (MS 700) Microsoft Certified M365 Fundamentals (MS 900) Microsoft Certified Azure Fundamentals (AZ 900) Microsoft Certified Security, Compliance and Identity (SC 900) * Specializes in Exchange Online * Intune Management * Security and Compliance * Microsoft subscriptions that fits the business needs * SharePoint online * Microsoft Teams * DNS setup to office 365 * Azure fundamentals * Data migration * Troubleshooting office 365 apps and Windows 10, 8 and 7, MAC OSX. * Mobile Device Management * Identity and Access Management * DLP / Labelling Experienced with the following tools commonly used by MSPs or MSSPS: • KaseyaOne products • ConnectWise PSA • AutoTask • Datto RMM • NinjaOne • LogMeIn • Quick Assist • ServiceNow • Dynamics 365 • Zendesk • Gorgias • Salesforce • ThreatLocker • EasyDMARC • EncryptTitan/ArcTitan/SpamTitan • Senteon

✅ Microsoft 365 Certified Professional with over 5 years of experience in helping business and clients build their Microsoft 365 organization, optimize Microsoft 365 technologies, and maximize its usage for collaboration, enhancing security and compliance policies, and automation. Are you looking for a Microsoft Expert that can provide an efficient and effective solution to any Microsoft365 related issues? Do you need help migrating to Microsoft365 with minimum downtime? Do you want to build your brand with Microsoft 365 and maximize your services for your business needs? Then you have come to the right place, I am here to help! 🚀 Core Expertise ⚡Setup: Bulk or single setup for user creation, groups, license assignment, M365 Office installation via M365 Portal, Network, or ODT, customization of M365 Apps installation and licensing options. ⚡ DNS or Domain Management Skilled in setting up and managing DNS hosted either on-premises and on cloud. ⚡ SharePoint and OneDrive Management: Site Creation, building SharePoint document lists and libraries, SharePoint pages, intranet Sites, configuring unique or restricted permissions, external sharing. File Synchronization for Windows and Mac, Resolve sync errors on any device. ⚡MS Outlook and Exchange Online Management: Data migration, PST File Import and Export, Outlook email encryption with S/MIME, resolve sync and send/receive errors. ⚡ Security and Compliance: Enforced security features, enabling advance threat protection system (ATP), enhanced security for mail delivery using DKIM and DMARC, SPF. Configure retention policies, compliance policies, audit logs, safeguarding business asset. 🌟 Additional Skills and Experience: ⚡Microsoft Teams Administration: Teams Channel creation, Manage guest user access, Teams custom policies, Setup Teams Phone Systems and Call Queues ⚡PowerApps and PowerAutomate: Creating Model-driven and canvass apps, building workflows with PowerAutomate optimizing reports, alerts, updates, and IT related tasks. ⚡ PowerShell Scripting: Automation of user and license provisioning. Bulk operation for Teams, Exchange Online, and SharePoint management. ⚡New Microsoft 365 Technologies: Copilot AI, Viva Insights and Viva Learning, and Clipchamp 🏅 Certifications ✅MCSE: Productivity Solutions Expert ✅MCSA: Office 365 📋 Notable Achievements 1. Solely handled a successful small business migration from GoDaddy mail service to Microsoft 365 with zero downtime. 2. Mentorship Influence: Guided newly onboard agents to boost productivity and achieve targeted goals. 3. Successful Automation: Created Leave Request App which made approval process seamless and enhanced monitoring capabilities of Human resource and operations. ⭐⭐⭐⭐⭐Testimonials: "Jessa was wonderful to deal with, she was incredibly knowledgeable and friendly. The best support I've had from Microsoft so far." "This was one of the best support engineers I have ever experienced. Friendly, patient, knowledgeable and Filipino. You cannot do better than that!" "Jessa was very polite and professional. She was patient to understand the issue and was quick to resolve the issue. She followed up to ensure that the customer was satisfied with the resolution. Very excellent support received." “Jessa’s ability to lead and guide her team has significantly contributed to our project’s success. Her strategic thinking and decision-making skills have been instrumental in achieving our goals. She actively collaborates with colleagues, fostering a positive work environment. Her teamwork and communication skills have strengthened our team dynamics. When faced with challenges, Jessa approaches them with creativity and resourcefulness. Her solutions-oriented mindset has been pivotal in overcoming obstacles.” “I am honored and happy to have the opportunity working with Jessa. She is an excellent person and professional. She is very talented, and I thank her for everything.” ✨ Why Choose Me? 1. Strategic Problem Solver: I understand that different business has different needs and I am 100% committed in deeply understanding any challenges and business requirements with you to develop technical solutions that is valuable for your business. 2. Extensive Expertise: I have developed advanced skills in Microsoft 365 administration, and I use this experience to deliver best solutions which not only works today but is sustainable for a long time. I prioritize keeping open and frequent communication with my clients to ensure everyone is always aligned. I look forward to hearing from you and can't wait to collaborate!

I've been working in IT-BPO industry since 2007. I've dealt with several companies and clients all across the globe. I've been outstanding in customer service and customer satisfaction as I go above and beyond client's expectations. I've acquired wide variety of technical skills as follows: Skills: Active Directory Windows OS, Mac OS, Windows servers, iOS, Android, Virtual machine, Amazon workspace, VDI Salesforce, Sandbox, Workbench, Dataloader Adobe, MS Office, Azure, ServiceNow Cybersecurity, Firewall classes JAMF, BitLocker, Antivirus Amazon Connect, Customer service, Problem Solving MS Exchange, Outlook, Google Mail Webex, Zoom, MS teams, Google Meet, Slack ITIL, CompTIA MDM, Genesys Troubleshooting knowledge for Microsoft Windows 7 / 10, Mac, Mobile Devices (Android & iOS), Microsoft Office applications suite, Office365, MS Exchange, Outlook, local and LAN printers, Wi-Fi, VPN, Internet Connectivity, Communication tools (Skype, Webex, etc.) Microsoft Active Directory Users and Groups Management Remote Desktop, LogMeIn, Skype, CMRC, etc. Trainings: a. Corporate Cybersecurity training b. Mac OS Technical troubleshooting training c. CompTIA A+ training d. Windows 10 training e. ITIL v4 Foundation training

Hi, I'm Roberto — a seasoned IT Specialist with over 18 years of experience in technical support, Microsoft 365 administration, and cloud-based solutions. I help businesses streamline their Microsoft 365 environments, secure their data, and improve user productivity through expert configuration, troubleshooting, and automation. Whether you're looking to optimize Microsoft Teams, SharePoint, Exchange Online, or implement security policies like MFA and DLP, I bring hands-on expertise and a client-first approach to every project. I'm certified in Azure Fundamentals and Power Platform, and I’ve supported both enterprise clients and small businesses through Upwork and corporate roles. Let’s work together to make your IT systems more efficient, secure, and scalable.

💻 Microsoft 365 Expertise: Microsoft 365 Administration Microsoft 365 Migration (Exchange, SharePoint, OneDrive, Teams) Exchange Online Configuration SharePoint Online Customization & Permissions Microsoft Teams Setup & Governance OneDrive for Business Management Azure Active Directory (AAD) Integration Microsoft 365 Security & Compliance Center Microsoft 365 Licensing Advisory 🛠 Technical Skills: PowerShell Scripting (for M365 automation) Azure AD Connect / Hybrid Identity MFA / Conditional Access Policies Intune / Endpoint Manager Microsoft Defender for Office 365 Microsoft Purview (Data Loss Prevention, Compliance) Email Security & Spam Filtering (Microsoft Defender) M365 Backup & Disaster Recovery Planning 🌐 Collaboration & Productivity: Microsoft Planner / To Do / Viva Insights Teams Telephony / Phone System Configuration Microsoft Bookings / Forms 📈 Project & Consulting Skills: Microsoft 365 Tenant-to-Tenant Migration End-user Training & Support Documentation & SOP Development ITIL-aligned Support and Ticketing