Hire the Best Content Moderators
in Bulgaria

Hello and welcome to my Upwork profile! 🤝 I am Mariana, a dedicated professional with 8+ years of experience in Content Moderation, Customer Support, QA Testing, and Data Annotation. I’m a native Portuguese speaker and fluent in English and Spanish. I really enjoy working on tasks that require accuracy, attention to detail, and consistency. My experience has taught me how to handle large amounts of information efficiently while meeting strict deadlines. Here’s how I can help your business: •Content Moderation and Platform Safety: Review and manage UGC and AIGC (user and AI-generated content) submissions quickly by identifying spam, abuse, and policy violations while ensuring fair, consistent moderation; Help maintain a safe and respectful online environment across your platforms. •Customer Support: Provide general account management assistance; greet customers in a polite, friendly, and professional manner; offer chat-based support; Resolve complaints with empathy and respect. •Data Annotation: Deliver high-precision data annotation services for AI and machine learning applications, including image, video, and text labeling for optimal model performance. •QA Testing: Test games, websites and applications in various scenarios; write and execute test cases; Provide feedback in a clear and concise manner. If you are looking for a committed and reliable person with demonstrated experience who can provide fast and accurate results, I’m ready to deliver the quality you need and would be glad to be part of your team. Looking forward to working with you!

I'm a dedicated professional with extensive experience in both Customer Email Support and Content Integrity. My dual expertise ensures that your customers receive top-notch support and your content remains accurate and reliable. What I Offer: ✅Prompt and Professional Responses: Timely and courteous email replies to customer inquiries, complaints, and feedback. ✅Problem Solving: Handling a wide range of customer issues, offering effective solutions to ensure customer satisfaction. ✅Attention to Detail: Managing email threads meticulously to ensure clear and comprehensive communication. ✅CRM Expertise: Proficient in using various CRM systems to track and manage customer interactions. ✅Content Review and Verification: Ensuring the accuracy and reliability of content across various platforms. ✅Quality Assurance: Conducting thorough reviews to maintain high standards of content quality. ✅Fact-Checking: Verifying information to ensure content is truthful and up-to-date. ✅Compliance: Ensuring content adheres to relevant guidelines and standards. My Skills: ☑️ Strong written communication ☑️ Time management ☑️ Conflict resolution ☑️ Data entry and record-keeping ☑️ Content review and editing ☑️ Attention to detail ☑️ Familiarity with SalesForce, Zendesk, HelpDesk, Slack, Office 365 I am committed to providing exceptional support and maintaining the integrity of your content. Let's work together to keep your customers happy and your content trustworthy.

I have four years of experience in content moderation and Trust and Safety, and seven years of experience before that in bilingual customer support and technical support. Content Moderation and Trust and Safety is a big passion of mine, as I enjoy making sure online users are safe. I've been an account manager, team leader, and moderator. Clients have included Microsoft and Yubo. I've trained in large call centers in Dundalk, Dublin, and Sofia, and excel at any task I'm given. Fluent in both English and Dutch. I'm capable of providing support with email, ticket, chat, and have familiarity with technical services. The accumulated years of all my experiences have provided the skill-sets to do each job efficiently, from online support, multitasking and managing time efficiently, to patience and empathy when dealing with customers. Communication is key to all positions. It helps to be caring, patient, driven, positive and persuasive. Always willing to learn about the parameters of the job and can do so rapidly. Additional experience in translation and data entry. At this point I can work at all times with emails, chat or other.