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What our customers are saying

At a Glance: Document Review

The entire document review process can benefit from the keen eye of an expert, no matter what field you work in. In the legal world, document review entails reading through all of a case’s submitted documentation, from contracts to internal memos to emails, to determine which items are relevant and which can be dismissed from the proceedings. Insurance companies review documentation supporting claims, customer service departments review complaints to determine the appropriate response, and marketing companies review research materials to create reports.

The document reviewers on Upwork are experts in their fields: paralegals and lawyers for legal document review, for example. They have honed the ability to quickly determine which reports, complaints, papers, notes, contracts, conversations, and other documents are pertinent to the issue at hand, whether that issue is a corporate acquisition, a customer request for a refund, or a study regarding the expansion of a business into a new market. Based on the client’s needs, they’ll filter out irrelevant documentation and supply notes summarizing those deemed relevant and justifying the exclusion of those that aren’t.

Customer Support

6 Bonus Tips for Choosing the Best Customer Service Representatives

According to C. Britt Beemer, an authority on customer service, “A good customer service person is born, not taught.” Based on experience from several industry experts, these six tips can help you consistently identify talented customer service representatives.

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October 28, 2016

For Clients

How to Prepare the Perfect Bookkeeper Job Description

A freelance bookkeeper can step in and handle many of the organizational aspects of the business such as generating financial reports, handling payroll, and dealing with accounts payable/receivable. Here’s how to write the perfect bookkeeper job description to land the best professional for the job.

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October 27, 2016

Mobile Development

7 Common Mistakes That Could Affect Your Android App’s Performance

Mobile development is much different than desktop programming—there are UI elements, battery usage, bandwidth, and operating system support to account for. Any of these aspects can hurt your Android app’s performance, and your user experience. For Android developers, here are tips on a few common mistakes to avoid when designing and building a mobile app.

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October 26, 2016

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