Hire the Best Gateway Ticketing Systems Galaxy Specialists

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Saad S.

Karachi, Pakistan

$8/hr
5.0
7 jobs

⭐ Highly organized and detail-oriented professional with extensive experience in ticket brokerage and event coordination. Skilled in leveraging Ticketmaster and other ticketing platforms to secure high-demand tickets for clients while ensuring compliance with market trends and resale regulations. Adept at managing inventory, analyzing ticket demand, and providing exceptional client support in fast-paced environments. 💼 🏆 Key strengths include: ⬇️ ✅ Expertise in real-time ticket purchasing and inventory management. ✅ Strong knowledge of ticketing platforms, including Ticketmaster, StubHub, and SeatGeek. ✅ Proven ability to handle high-pressure situations and meet strict deadlines during ticket drops. ✅ Excellent communication and multitasking skills to coordinate with brokers and clients effectively. ✅ In-depth understanding of market trends, pricing strategies, and event planning logistics. ✅ Dedicated to delivering top-notch service by ensuring clients receive the best options for their entertainment and ticketing needs. 🏆 Here's what I can bring to your project ⭐ ✅ Top-notch experience in all versions of skills listed in Heading ✅ Expert ability and reliable team bringing value and success to your business ✅ 24/7 ultra-reliable communication: you will always be aware of the project status ✅ Someone who cares about helping you succeed and bringing value to your business 🏆 Why you should choose me over other freelancers ⭐ ✅ Client Reviews: We focus on providing value to all of my clients and earning their TRUST. ✅ Over-Delivering: This is core value of us to provide more value to our valuable clients. ✅ Responsiveness: being extremely responsive and keeping all lines of communication readily open with my clients.

  • Ticketing System
  • Technical Support
  • Data Entry
  • Product Research
  • Ticketmaster Entertainment, Inc.
  • Ticket Alternative
  • Pricing
  • Listing Presentation
  • Product Listings
  • Order Fulfillment
  • Price Optimization
  • Inventory Management
Muhammad A.

Lahore, Pakistan

$20/hr
5.0
3 jobs

I’m a results-driven System and Cloud Engineer with over 9 years of experience delivering secure, scalable IT solutions for global clients. Specializing in Microsoft 365 tenant setups, Azure AD/Entra ID configurations, Intune device management, and cybersecurity, I help businesses optimize their cloud infrastructure and ensure robust data protection. My expertise includes seamless migrations, Conditional Access policies (MFA, location-based access), and creating detailed admin documentation for smooth handovers. I have a proven track record of managing enterprise systems for 100+ clients across AWS, Azure, and VMware ESXi. I’m passionate about automating processes, enhancing system security, and delivering exceptional client outcomes.

  • Microsoft SharePoint
  • Microsoft Active Directory
  • DHCP
  • System Maintenance
  • Office 365
  • System Administration
  • DNS
  • Network Administration
  • Microsoft Azure
  • Google Workspace
  • Veeam
  • ConnectWise Automate
  • Microsoft Office
  • Network Security
  • Email Support
Faizan A.

Delhi, India

$12/hr
4.5
9 jobs

With over 10 years of hands-on experience in technical support, I specialize in Microsoft technologies and IT networking, providing high-quality commercial and end-user support. My expertise spans a wide range of products, including Microsoft Windows, MS 365, SharePoint, OneDrive, and MS Teams, ensuring smooth and efficient operations for businesses and consumers alike. I have a proven track record in troubleshooting, problem resolution, and providing seamless support across various platforms. My proficiency with Rave and D365 ticketing tools further enhances my ability to manage and resolve technical issues efficiently. Whether you need assistance with system setups, troubleshooting, or ongoing support, I offer a reliable and customer-focused approach to meet your needs.

  • Technical Support
  • ServiceNow
  • Phone Communication
  • Microsoft Active Directory
  • Microsoft Outlook
  • Office 365
  • Microsoft Office
  • Helpdesk
  • Microsoft Azure Administration
Faith A.

Ibadan, Nigeria

$15/hr
4.9
10 jobs

I'm a Customer Support and Technical Operations professional with 6+ years of experience resolving high-volume customer requests across chat, email, and phone including 3,000+ tickets managed in a single role while maintaining strong satisfaction scores. I've supported both individual users and enterprise customers, with deep hands-on experience in Microsoft 365 (Exchange Online, Outlook, Teams, SharePoint, OneDrive, Microsoft Entra ID/Azure AD), identity and access management (MFA, RBAC), and CRM platforms including Zendesk, Salesforce, and Freshdesk. Beyond resolving individual tickets, I focus on the bigger picture: identifying recurring issues, improving support workflows, and documenting solutions into knowledge bases that reduce repeat problems. I've partnered directly with engineering teams to escalate and resolve complex, high-impact issues. What I can help with • High-volume ticket resolution (chat, email, phone) • Microsoft 365 Administration & troubleshooting • Identity & access management (MFA, RBAC, Entra ID) • CRM platforms: Zendesk, Salesforce, Freshdesk, Rave, DFM • Root-cause analysis & escalation handling • Customer retention & satisfaction improvement • Technical documentation & knowledge base creation • Process improvement for support teams Why clients work with me ✔ 6+ years of high-volume support experience ✔ Enterprise-level technical troubleshooting ✔ Clear, empathetic communication ✔ Strong documentation habits ✔ Cross-functional collaboration with engineering ✔ Reliable, fast, customer-first

  • Ticketing System
  • Microsoft 365 Copilot
  • Microsoft Exchange Online
  • Customer Support
  • Email Support
  • Technical Support
  • End User Technical Support
  • SaaS
  • Windows 11 Administration
  • Office 365
  • IT Support
  • Product Support
Robiul I.

Khulna, Bangladesh

$6/hr
5.0
11 jobs

Hello, I am highly motivated and a self-starter. For the past 5 years, I have worked in the ticket broker industry. My main job is to buy sports and concert tickets for the country (USA, UK, Thailand, Canada, Singapore) from Primary markets like Ticketmaster, LiveNation, AXS, TicketWeb, and other entertainment. Doing, carding, event research (finding new events), blocking fan portals, card making, and ticketing. Various local marketplaces include Vividseat, StubHub, SeatGeek, TicketNetwork, TickPick, Gametime, Viagogo, Ticket Evaluation, Ticket Vult, and DTI. You will be happy to know I have a small team of 5 people. Like many, I have worked on various ticket resale platforms. We are a one-stop solution for your ticket-buying needs. We understand that Etix, Ticketweb, Ticketmaster, AXS, and other ticketing platforms require a team of human hands to help you buy tickets across browsers. So we have a team of experts in the ticketing industry who can take on any challenge while booking and selling tickets. Our team consists of experienced ticket-booking professionals who are well-versed in the nuances of buying tickets for popular events. We deeply understand how different ticketing platforms work and have developed strategies to navigate them successfully. Our team can efficiently navigate multiple browsers to ensure we secure the best available tickets for you. We are confident that our experience and expertise will enable us to secure the tickets you need for the events you wish to purchase ✍️I can do the following tasks for you very easily 👉Ticket Pulling 👉Order Purchaser (From Ticketmaster, LiveNation, AXS, TicketWeb, etc) 👉Virtual Assistant 👉Event Lister 👉Inventory Management (Viagogo, SeatGeek, Tickpick Portal,sthahup) 👉Pricer 📢I will use the tool for your work I'm highly experienced in working with this tools..... 🧲Proxy tools:- 🌐BP Proxy 🌐Omega proxy 🔍Checker Tools 🔎Custom chrome extension 🔎Checker to view ticket amount 📝Inventory Management tools # Ticketutlis # Skybox # POSNext # 1Ticket # BG # TradeDesk 🌐Browser tools # Insomniac Browser # Jancy Browser # TRT Browser # Multilogin Browser # AYCD Toolbox Browser # TRT (SOS) Browser # Multilogin Browser # GoLogin Browser ⌨️Data Entry tools # Google Sheets # Microsoft Excel # Google Suite & Drive 💬Communication Tools # Discord # Text Chest # Element # Slack # Google Chat 🤝Please do not hesitate to contact us if you have any questions or if you would like to proceed with our services Thank Robiul

  • Ticketing System
  • Ticketmaster Entertainment, Inc.
  • Data Entry
  • Virtual Assistance
  • Google Sheets
  • Microsoft Excel
  • Data Analysis
  • Inventory Management
  • Customer Service
  • Customer Support
Michael Anthony A.

Zamboanga City, Philippines

$6/hr
5.0
7 jobs

I'm an experienced IT Support Specialist with over 3 years of providing remote technical support to users across multiple industries. I specialize in troubleshooting hardware, software, network, email, VoIP, and account-related issues while delivering excellent customer service. I have experience supporting hotel and corporate environments, handling user onboarding and offboarding, account administration, ticket management, and remote troubleshooting. I'm comfortable working independently, managing multiple priorities, and communicating technical solutions clearly to non-technical users. ➡My technical experience includes: ✅ Help Desk & Technical Support (Email, Chat, Phone) ✅ Remote Desktop Support ✅ Windows 10/11 Troubleshooting ✅ Microsoft 365 & Google Workspace ✅ Active Directory / LDAP User Management ✅ User Onboarding & Offboarding ✅ Password Resets & Access Management ✅ Ticketing Systems (HubSpot, Halo) ✅ VoIP Support (Zoiper, Bria, MicroSIP, Sangoma, ConnexOne) ✅ Gmail & Outlook Support ✅ Slack & Microsoft Teams ✅ Zabbix Monitoring ✅OVHCloud ✅ Remote Hardware & Software Troubleshooting I also have experience supporting hospitality technology platforms, including Opera PMS, Marriott GXP, Lightspeed POS, Alice App, Knowcross, Elimiwait, HMS, and Synergy. I take pride in being dependable, detail-oriented, and focused on resolving issues efficiently while ensuring a positive user experience. If you're looking for a reliable IT support professional who can quickly adapt to your systems and provide excellent remote support, I'd be happy to help.

  • Technical Support
  • IT Support
  • Desktop Support
  • Remote IT Management
  • Customer Support
  • Microsoft 365 Copilot
  • Google Workspace Administration
  • Microsoft Active Directory
  • LDAP
  • Windows Administration
  • Email Support
  • HubSpot
  • Hardware Troubleshooting
  • Account Management
  • Troubleshooting

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What does a Gateway Ticketing Systems Galaxy specialist do?

A Gateway Ticketing Systems Galaxy specialist configures and launches the Galaxy platform to manage ticketing, admission control, and guest data for attractions. This role translates business requirements into technical settings within the software to support daily operations at venues like theme parks and museums. The specialist manages the full lifecycle of the system, from initial setup to ongoing maintenance and upgrades. They ensure the platform processes transactions accurately and integrates with external sales channels.

  • Configure the Galaxy platform modules for ticketing, admission control, customer relationship management, reporting, and membership management to match specific venue operational needs. This setup defines how staff scan tickets, process refunds, and track visitor data across multiple entry points.
  • Support customers during go-live events by monitoring system performance and resolving critical issues that arise when the attraction opens to the public. The specialist coordinates with internal teams to address immediate technical failures and ensures field staff can operate hardware and software without interruption.
  • Plan and execute software upgrades for the Galaxy system by applying test cases and validating production readiness before deploying changes to the live environment. This process includes reviewing maintenance releases, checking for compatibility with existing customizations, and confirming that new features function as intended.
  • Integrate Galaxy Connect cloud services to enable ticket sales through third-party platforms such as online travel agencies and employee perks programs. The specialist configures these connections to ensure inventory syncs correctly and prevents overselling while maintaining secure data transfer between systems.
  • Advise clients on efficient workflows and key project factors during implementation to optimize how guests move through the venue and purchase admissions. This guidance helps attractions reduce bottlenecks at entry gates and improves the overall guest experience through smoother transaction processing.

How to hire a Gateway Ticketing systems Galaxy specialist on Upwork

Step 1: Post a job

Define your implementation or upgrade needs clearly to attract qualified specialists. Use the Job Post Generator powered by Uma™, Upwork's Mindful AI to draft a precise description in seconds. Describe your project goals in a few sentences, and Uma creates a tailored post for this role. You can write a new post, update a saved draft, or reuse an existing one.

  • Specify whether you need help with initial Galaxy platform configuration, admission control setup, or CRM integration.
  • List required experience with Galaxy 8 releases or Galaxy Connect™ cloud services for third-party ticket sales.
  • Include details about your attraction type to ensure candidates understand your specific guest experience workflows.

Step 2: Evaluate candidates

Look for proof of successful Galaxy go-lives and software upgrade support in candidate profiles. Uma can run instant video interviews and build shortlists with side-by-side comparisons to speed up your review. Focus on specialists who document their testing procedures and issue resolution strategies.

  • Check for portfolio examples showing configured ticketing environments and validated admission control systems.
  • Verify experience with eGalaxy Web Store Fraud Protection service if you sell tickets directly online.
  • Prioritize freelancers who list specific deliverables like operational reporting modules or membership database setups.

Step 3: Interview your top choices

Discuss technical approaches to critical issue resolution and production readiness tests. Schedule and conduct interviews within Upwork Messages, which generates an immediate transcript and summary after each session. Ask about their method for coordinating with maintenance release teams.

  • Ask how they validate test cases before applying Galaxy software upgrades to live production environments.
  • Request examples of efficient workflows they advised on during previous implementation projects.
  • Confirm their availability for rapid response support during your planned go-live dates.

Step 4: Agree on scope and begin work

Set clear milestones for configuration, testing, and launch support phases. Use Upwork Messages and the contract workroom for all communication and project management tasks. Upwork verifies freelancer identities, offers Hourly Payment Protection, tracks hours, and holds project funds for security.

  • Define milestones for completing Galaxy module setups such as ticketing, CRM, or reporting tools.
  • Agree on specific criteria for go-live support readiness and field validation checks.
  • Outline the process for applying best practices during software upgrades and maintenance releases.

Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this article. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyze and determine the tools or services that would best fit their specific needs and situation.

The rates and information provided in this article are based on current data and industry sources available at the time of publication. Freelance rates can vary depending on factors such as experience, location, project scope, and market conditions. Readers are encouraged to conduct their own research to confirm current rates and trends, as this information may change over time.

How much does hiring a Gateway Ticketing systems Galaxy specialist cost?

$500-$1,500 per project is a typical range for focused Gateway Ticketing systems Galaxy specialist work. Final pricing depends on scope, technical complexity, required integrations, source-material quality, revision needs, and the freelancer's experience level.

System configuration

$500-$1,200/project

Entry-level to mid-level
  • Configured Galaxy ticketing and admission control modules
  • Tested workflows for go-live readiness
  • Recorded configuration settings and operational notes

Upgrade support

$1,200-$2,500/project

Mid-level
  • Mapped upgrade steps and test-case references
  • Applied software updates and validated production readiness
  • Submitted post-upgrade validation results

Integration setup

$2,500-$4,500/project

Mid-level to senior-level
  • Enabled Galaxy Connect for third-party ticket sales
  • Activated eGalaxy Web Store Fraud Protection
  • Verified data flow between Galaxy and external partners

Go-live assistance

$4,500-$7,000/project

Senior-level
  • Confirmed field readiness and critical issue protocols
  • Resolved launch-day technical issues via Gateway processes
  • Transferred operational control to client teams

Custom implementation

$7,000-$12,000/project

Expert-level
  • Designed tailored Galaxy workflow and CRM structure
  • Implemented custom reporting and membership features
  • Refined system performance based on best practices

Frequently asked questions

Is hiring a Gateway Ticketing systems Galaxy specialist worth it?

For most businesses, yes: hiring a Gateway Ticketing systems Galaxy specialist is worthwhile. These experts configure the Galaxy platform to handle ticketing, admission control, and CRM functions correctly from the start. They also manage software upgrades and resolve critical issues during go-lives to keep operations running.

How do I evaluate Gateway Ticketing systems Galaxy specialist candidates?

Look for candidates who describe specific experience with Galaxy 8 implementations or Galaxy Connect™ integrations. Ask them to explain how they validated a recent software upgrade or resolved a critical issue during a customer go-live.

What tasks does a Gateway Ticketing systems Galaxy specialist perform?

A Gateway Ticketing systems Galaxy specialist configures ticketing and admission control environments for attractions. They also plan software upgrades and support customers during launch phases to ensure system readiness.

Does a Gateway Ticketing systems Galaxy specialist handle online sales security?

Yes, these specialists can configure the eGalaxy Web Store Fraud Protection service for customers using the web store. This setup helps secure online ticket transactions against fraudulent activity.