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Helping businesses simplify and secure their IT environments using Microsoft 365 and virtual desktop solutions. With over a decade of experience, I specialise in designing, deploying, and managing Microsoft 365, Azure Virtual Desktop (AVD), and Citrix environments — with a strong focus on performance, security, and cost-efficiency. I also have deep expertise in Citrix NetScaler (ADC) to ensure high availability, secure access, and optimised traffic management. I work with SMB and enterprise clients across the UK, US, and international markets, with experience supporting managed services, professional services, and healthcare. Services I Offer: • Microsoft 365 Solutions for businesses • Citrix Virtual Apps and Desktops deployment and optimisation • Azure Virtual Desktop (AVD) design, rollout, and support • Nerdio Manager for Enterprise & MSP configuration and cost control • Citrix NetScaler (ADC) setup – including Gateway, Load Balancing, and SSL VPN • Hybrid environments – integrating on-prem with Azure • FSLogix configuration and storage optimisation • Secure remote access, MFA, and identity integration with Azure AD • Troubleshooting, health checks, and performance tuning About Me: • 10+ years of hands-on experience • Microsoft, Citrix, and Nerdio certified • Practical expertise across both cloud and on-prem environments • Strong communication and a client-focused approach • UK-based and flexible with international time zones Let’s connect to discuss how I can help streamline and secure your virtual desktop infrastructure.

When your IT breaks, your business stops. I help SMBs fix that fast, properly, and without the jargon. With 25+ years in IT infrastructure, I've supported everything from solo traders to multi-site businesses across Microsoft 365, Azure, Google Workspace, and AWS. Whether it's a slow PC grinding productivity to a halt, a botched domain migration, an email landing in spam, or a full M365 tenant setup, I get it sorted with minimal disruption and no temporary fixes. What I help with: ☁️ Microsoft 365 & Cloud Microsoft 365 setup, administration & migrations · Azure & AWS support · Google Workspace setup & migration · SharePoint, Teams & Intune · User onboarding/offboarding · Entra ID & Active Directory. 📧 Email & Deliverability Exchange Online · SPF, DKIM & DMARC · Email deliverability troubleshooting · DNS & domain management · Gmail ↔ M365 migrations · Shared mailboxes & distribution lists. 🔒 Security Conditional Access policies · MFA setup & enforcement · Microsoft Secure Score · Endpoint security & Intune · Permissions & access reviews. 🔄 Migrations M365 & Google Workspace migrations · Cloud-to-cloud & on-premise · Active Directory & Windows Server · Domain migrations. 🛠 IT Support & Troubleshooting Slow PC diagnosis & fixes · Windows installation & upgrades · Network & connectivity issues · Remote support · Backup & recovery · VPN & remote access. Why clients keep coming back: ✅ 25+ years hands-on experience ✅ 100% Job Success Score on Upwork ✅ Fast response, clear communication ✅ Business-focused fixes — not band-aids ✅ MSP background managing multiple client tenants 🛠 Tools & Resources I've Built 🛠 Tools & Content I've Built Beyond client work, I build my own IT tools including an M365 Security Scanner that analyses Conditional Access policies, detects security gaps, and generates detailed PDF reports. I also write in-depth technical content on Microsoft 365 security, Entra ID, Conditional Access, and Zero Trust which means when I work on your environment, I'm not guessing. If your IT is causing headaches, let's fix it properly.

Are you facing downtime, email issues, or slow system performance? Need a reliable Microsoft 365 specialist who can troubleshoot, manage, and secure your IT infrastructure — without the tech jargon? I'm a Top-Rated IT Consultant with 6+ years of hands-on experience in: 🟢 Microsoft 365 administration & migration 🟢 Tier 2/3 technical support for Windows environments 🟢 Remote IT support & managed service delivery for SMBs 🟢 System administration, server management, and RMM 🔧 What I Help Clients With: ✅ Microsoft 365 Setup, migration & configuration (Outlook, SharePoint, Teams, OneDrive) Exchange Online, Azure AD, license management Troubleshooting mailbox issues, sync problems, and email security ✅ IT Support (Level 2 & 3) Windows troubleshooting & error resolution Application crashes, login failures, performance issues Network connectivity, printer/scanner, and remote access issues Speed up slow PCs, resolve blue screen errors, patch management ✅ Managed Services & System Administration Remote monitoring (RMM tools like N‑able, Atera, etc.) Windows Server setup & maintenance Active Directory user/group policies Data backup, recovery, and endpoint protection 🎯 Why Clients Choose Me: 🔒 Trusted by clients across the US, UK, and Europe 🧩 Problem-solver with proactive communication 🛠 Fast turnaround & flexible availability ⭐ 100% Job Success | Top-Rated on Upwork ⏱ Available for ongoing or one-time support, short-term or long-term 📩 Let’s Talk I’d love to help streamline your IT systems, improve performance, and keep things running smoothly — with zero guesswork. Message me today to discuss your project or set up a quick discovery call.

Hi, I’m Faisal—a senior VoIP, CPaaS, and communications systems architect with 25+ years of experience designing carrier-grade, high-availability, real-time communication platforms. I build, scale, secure, and modernize voice and video systems for telecom operators, SaaS platforms, AI startups, CPaaS providers, and enterprises around the world. If it involves SIP, RTP, WebRTC, LLMs, Linux, CPaaS, or real-time media at scale, I can build it, optimize it, or rescue it. 🔑 What I Specialize In ✅ VOIP Platform Architecture (FreeSWITCH / Asterisk / Kamailio) ✅ Linux System Engineering, Security, and Optimization ✅ SIP, RTP, WebRTC, STUN/TURN, NAT Traversal ✅ Real-Time Communication (Voice & Video) at Scale ✅ AI-Powered Voice Bots, Transcription, and TTS Integration ✅ Troubleshooting SIP Call Flows, Packet Capture & Analysis (Wireshark/sngrep) 🔑 What I Do: VOIP & Real-Time Communication Architecture; FreeSWITCH / Asterisk / Kamailio / OpenSIPS platform design Carrier-grade SIP routing, NAT traversal, media handling High-availability + auto-scaling VoIP infrastructures Multi-tenant PBX, call center, and UCaaS platform development CPaaS Development & Integrations; Twilio, Plivo, Telnyx, Vonage, MessageBird Build SMS/voice/WhatsApp automation & workflows Replace/optimize expensive CPaaS architecture with self-hosted systems AI Voicebots, LLM Automation & Speech Tech (AI Integrations); Real-time voicebots using Whisper, Riva, Deepgram, Azure, ElevenLabs SIP → AI → SIP conversational call flows Real-time transcription + diarization + TTS pipelines LLM-powered call automation (ChatGPT Voice, RAG, custom models) WebRTC Application Engineering; Build custom WebRTC softphones (browser, React, Flutter) WebRTC signaling integration (SIP, custom protocols) TURN/STUN/ICE infrastructure setup QoS optimization for video/voice over WebRTC SIP Security, Hardening & Compliance; Anti-fraud protection, SIP scanning mitigation Fail2Ban, firewall tuning, SRTP/DTLS encryption STIR/SHAKEN setup & routing compliance Carrier-grade security audits & penetration checks DevOps for Real-Time Media Platforms; Docker/Kubernetes containerized VoIP workloads Auto-scaling SIP clusters, distributed media servers Monitoring with Netdata, Homer, Prometheus, Grafana CI/CD automation for telecom systems Outbound Dialers & Contact Center Systems; Predictive/preview dialers (custom-built or integrated) CRM telephony integration (HubSpot, Salesforce, Zoho) IVR, call routing, analytics dashboards Telephony Cost Optimization & Migration; Reduce Twilio/Telnyx billing by 40–70% Move from hosted CPaaS → self-hosted SIP infrastructure SIP trunk cost optimization strategies Emergency VoIP Platform Rescue; SIP call failure resolution One-way/no-audio fixes NAT, RTP, firewall, WebRTC troubleshooting 24–48h critical system recovery 🛠️ Tools & Stack VOIP Engines: FreeSWITCH, Asterisk, Kamailio, OpenSIPS Linux Distros: Ubuntu, Debian, CentOS, Alpine Protocols: SIP, RTP, SDP, SRTP, ICE, DTLS, WebRTC Monitoring: sngrep, Homer SIP Capture, Fail2Ban, Netdata DevOps: Docker, Ansible, Kubernetes (Cloud-Native VOIP) 🧠 Why Clients Work With Me 25+ years in telecom & VOIP architecture Built and scaled platforms like VdoTok using FreeSWITCH + WebRTC Performance-tuned Linux servers to handle millions of calls securely Helped startups and enterprises launch, scale, and secure VOIP stacks Expert in carrier interoperability, DID routing, and multi-tenant PBX 🧾 Sample Engagements 🔹 Migrated a legacy PBX to FreeSWITCH with SIP trunking and HA setup 🔹 Built a custom WebRTC softphone connected to Asterisk 🔹 Hardened VOIP infrastructure for international carrier with Linux + firewall tuning 🔹 Developed voice bot with NVIDIA RIVA and integrated it with SIP via FreeSWITCH 📞 Work With Me Whether you need to: Build a complete real-time communication platform Integrate AI voice bots into SIP/WebRTC Optimize or scale a VOIP system Reduce telephony costs Rescue a failing carrier-grade deployment 📞 Let’s Connect Whether you need to optimize your VOIP system, migrate to FreeSWITCH, or troubleshoot deep Linux-based issues, I can step in quickly and deliver solutions that scale and perform. 📅 I’m available for short consultations, full system builds, and long-term projects. Let me know when you're available for a quick Zoom or chat—I'm open Monday through Friday.

✅ I might well be the most adaptable all-round IT resource you've ever worked with. With nearly two decades of experience in IT, there's never been a problem I couldn't find a solution for. Whether it's an industry leading toolset, or an obscure line-of-business application, I find a way forward for your business. ✅ Hand-picked Upwork Expert Vetted (Top 1%) Earner with over $300k earned on the platform with a 5-Star Rating ⭐⭐⭐⭐⭐ 🧑‍💼Who Do I Help?👩‍💼 ➡️ Are you a start-up looking for some expert help on getting your tech up to scratch? I can help you worry less about your business's IT, so you can focus on doing what you do best. No matter what stage of start-up you are, I can offer an adaptable solution to meet and maximize your business's needs, whilst being mindful about scalability and cost control for you as your business grows. ➡️ Are you an existing SMB looking to supplement your existing IT support/project capabilities? Do you have issues finding experienced subject matter experts that can assist with high level L3/L4 support incidents related to IT infrastructure or software? I've remotely handled all kinds of emergencies as well as executed projects requiring the coordination of hundreds of people across a business. As a result, your team's experience grows during the engagement, and you are left with a solution that fits your requirements with a predictable budget and on-time with clear communication throughout. ➡️ Are you a small business in need of help with getting the most from Microsoft 365? So many businesses sign up for an account and leave their environments 'half used' when they could get so much more out of their subscription. Security, Compliance, Automation, Best Practice adoption, etc. - there's a ton that Microsoft's industry leading suite can offer as it evolves, so make sure you're getting the best bang for your buck. ➡️ Do you have concerns over the security of your Microsoft 365 environment? Cybersecurity threats are real, and they're here to stay. I can help your business become and remain vigilant, ensuring that you adopt security best practices, and maximize the abilities of the Microsoft eco-system to secure your data and your company's reputation. ➡️ Do you run a critical website or web application that you're having problems with? A number of my clients make their money from their presence on the web. If that's you, then make sure you're managing and maintaining your environment to ensure that it's secure, cost-effective, and well architected. This could be anything from a basic Wordpress website, through to a custom eCommerce solution that may not be maintained or deployed properly. If you rely on a website or web application for your livelihood, I can help you ensure that it's resilient, cost-effective and that best practices are followed for keeping it secure 🧠 My Core Expertise 🧠 ⚡️ Microsoft Windows Server ⚡️ Microsoft 365 ⚡️ Microsoft Intune ⚡️ Microsoft Azure Certified Administrator Associate ⚡️ IT Compliance & Governance ⚡️ AWS Certified Solutions Architect ⚡️ IT Project Management/Delivery ⚡️ Linux Support - Ubuntu, Apache ⚡️ Networking (DNS, DHCP, Routing, VPNs, Firewall & Security, VLANs) ⚡️ VMWare ESXi & Hyper-V ⚡️ Email Deliverability (DNS, SPF, DKIM, DMARC) ⚡️ Powershell/Automation ⚡️ Modern Workplace Adoption ⚡️ Web Hosting/SSL/DNS/Wordpress 🤔 Who am I? Originally from Canada, now living in Scotland, I am a Microsoft and AWS Certified Senior IT Resource & Project Manager with a focus on providing great service across the globe. My superpower is my ability to listen, learn, adapt and provide solutions to my clients' varied requirements. I embrace change and welcome opportunities for problem solving. It feeds my soul! I am a reliable and trustworthy IT pro with a wide array of experience across sectors and technologies (Education, Legal, Hospitality, Finance, etc.). My work tends to revolve around high-level problem solving and troubleshooting for all sorts of on-premise (Microsoft, VMWare, Linux) and cloud (Azure, Microsoft 365 and AWS) infrastructure. In addition to managing Windows and Linux servers, I have completed dozens of server migrations and troubleshooting all sorts of deep-rooted issues that go otherwise unresolved. In my 15 years with one of Scotland’s leading IT Managed Service Providers, I was the final point of escalation for technical issues, and as such I was privy to a wide array of interesting and frustrating issues that our clients faced. As such, I've developed and honed an ability to find creative and effective solutions for technologies I'd never previously encountered. I never submit for work that I can't deliver 100% on, and would welcome a conversation with you if you're looking to get some help with your IT setup. Thanks for your time!

𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 | 𝟭𝟬𝟬% 𝗝𝗼𝗯 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 | 𝗨𝗞-𝗕𝗮𝘀𝗲𝗱 I help 𝗦𝗠𝗕𝘀, 𝗠𝗦𝗣𝘀, and growing businesses build, maintain, troubleshoot, and optimize reliable IT infrastructure. My expertise covers 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗦𝗲𝗿𝘃𝗲𝗿, 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻, 𝗗𝗲𝘃𝗢𝗽𝘀, 𝗥𝗲𝗺𝗼𝘁𝗲 𝗗𝗲𝘀𝗸𝘁𝗼𝗽 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 (𝗥𝗗𝗦), 𝗩𝗶𝗿𝘁𝘂𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝗙𝗶𝗿𝗲𝘄𝗮𝗹𝗹𝘀, 𝗕𝗮𝗰𝗸𝘂𝗽 & 𝗗𝗶𝘀𝗮𝘀𝘁𝗲𝗿 𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆, and 𝗟𝗲𝘃𝗲𝗹 𝟮/𝟯 𝗠𝗦𝗣 𝗦𝘂𝗽𝗽𝗼𝗿𝘁. With 𝟱+ 𝘆𝗲𝗮𝗿𝘀 of professional infrastructure experience, 𝟰𝟯𝟳+ 𝗵𝗼𝘂𝗿𝘀 successfully delivered on Upwork, and experience supporting production environments across SMBs and MSPs, I focus on delivering secure, stable, and well-documented solutions that businesses can rely on. 𝗪𝗛𝗔𝗧 𝗜 𝗔𝗖𝗧𝗨𝗔𝗟𝗟𝗬 𝗚𝗘𝗧 𝗖𝗔𝗟𝗟𝗘𝗗 𝗜𝗡 𝗙𝗢𝗥 Most clients don't hire me to simply manage servers, they bring me in when something critical needs attention. A domain controller stops replicating. An RDS environment becomes unstable. Firewall rules break remote access. Backups fail silently. Virtual machines suffer performance issues. Infrastructure has been inherited with little or no documentation. My role is to quickly identify the root cause, stabilize the environment, implement best practices, and leave behind clear documentation so the infrastructure is easier to support going forward. 𝗦𝗬𝗦𝗧𝗘𝗠𝗦 𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗢𝗡 • Windows Server 2016 / 2019 / 2022 / 2025 • Active Directory, Group Policy, DNS, DHCP • Domain Controller Health & Replication • File & Print Services • Server Migration & Infrastructure Hardening 𝗡𝗘𝗧𝗪𝗢𝗥𝗞 𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗢𝗡 • Sophos, Fortinet, pfSense & Cisco ASA • VPN Configuration & Remote Access • VLANs, Routing & Switching (CCNA) • Firewall Rule Review • Network Performance & Security Troubleshooting 𝗗𝗘𝗩𝗢𝗣𝗦 𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗢𝗡 • PowerShell & Bash Scripting • Infrastructure Automation • CI/CD Administration • System Monitoring • Performance Optimization • Patch & Configuration Management 𝗥𝗘𝗠𝗢𝗧𝗘 𝗗𝗘𝗦𝗞𝗧𝗢𝗣 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 (𝗥𝗗𝗦) • RDS Deployment & Migration • Remote Desktop Gateway • Session Host & Connection Broker • Secure Remote Access • Performance Optimization & Licensing 𝗩𝗜𝗥𝗧𝗨𝗔𝗟𝗜𝗭𝗔𝗧𝗜𝗢𝗡 & 𝗕𝗔𝗖𝗞𝗨𝗣 • VMware, Hyper-V & Proxmox • Veeam & Acronis Backup Solutions • Backup Validation & Restore Testing • Disaster Recovery Planning 𝗠𝗦𝗣 𝗜𝗧 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 (𝗟𝗘𝗩𝗘𝗟 𝟮/𝟯) • Embedded MSP Escalation Support • Server & Network Troubleshooting • Infrastructure Support • Incident & Change Management • Documentation & SLA Compliance 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗖𝗛𝗢𝗢𝗦𝗘 𝗠𝗘 ✔ 𝟰𝟯𝟳+ 𝗨𝗽𝘄𝗼𝗿𝗸 𝗛𝗼𝘂𝗿𝘀 delivering infrastructure and MSP support. ✔ 𝟭𝟬𝟬% 𝗝𝗼𝗯 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 with 𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 status. ✔ 𝟯𝟭𝟰 𝗵𝗼𝘂𝗿𝘀 as an embedded Level 2/3 MSP Engineer, supporting live production environments with documented, SLA-driven support. ✔ Current 𝗜𝗧 & 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 role within a regulated UK legal firm, where security, access control, documentation, and change management are everyday responsibilities. ✔ Strong background in enterprise networking before transitioning into systems administration, providing an end-to-end understanding of infrastructure. ✔ I don't just fix today's issue, I build environments that are secure, documented, and easier to manage tomorrow. 𝗛𝗢𝗪 𝗜 𝗪𝗢𝗥𝗞 Every engagement starts with a short scoping discussion to understand the environment before recommending a solution. You'll receive clear communication throughout the project, practical recommendations, and complete documentation of everything implemented. If something falls outside my expertise, I'll tell you upfront rather than waste your time or budget. I'm 𝗨𝗞-𝗯𝗮𝘀𝗲𝗱, available during 𝗨𝗞 business hours, and also cover 𝗨𝗦 𝗘𝗮𝘀𝘁𝗲𝗿𝗻 and 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 mornings. 𝗚𝗢𝗢𝗗 𝗙𝗜𝗧 𝗜𝗙 𝗬𝗢𝗨 𝗡𝗘𝗘𝗗 ✔ Windows Server Administration ✔ Network Administration ✔ DevOps & Infrastructure Automation ✔ Remote Desktop Services (RDS) ✔ VMware, Hyper-V & Proxmox ✔ Firewall & VPN Configuration ✔ Backup & Disaster Recovery ✔ Level 2/3 MSP Support ✔ Infrastructure Audits & Documentation 𝗡𝗘𝗫𝗧 𝗦𝗧𝗘𝗣 If you're looking for a dependable infrastructure engineer who can troubleshoot complex issues, improve system reliability, and become a trusted extension of your IT team, send me a message with your requirements. I'll let you know how I can help and recommend the most practical approach for your environment.