Hire the Best Operations Managers
in Ghana

I design and build the operational systems that businesses rely on to scale. Most growing companies don’t have an operations problem - they have a systems problem. Data is scattered. Processes are manual. Teams rely on spreadsheets that break under pressure. That’s where I come in. I help founders and operations teams turn messy, manual workflows into structured, automated systems that improve visibility, reduce costs, and free up time for growth. Recent Systems I’ve Built Shopify → Airtable Manufacturing ERP Designed a full production and inventory system integrating Shopify, Airtable, and Make to manage order flow, material planning, and forecasting. Retail Sales Intelligence System (Shopify POS → Airtable) Built a real-time data pipeline capturing POS sales, cleaning and structuring data, and powering dashboards for performance tracking and decision-making. DocuSign Contract Automation System Automated contract creation and delivery using Google Sheets, Make, and DocuSign API-reducing processing time by over 90%. AI Customer Support Automation Developed an AI-powered workflow that analyzes order data and generates accurate, contextual customer email responses. Finance Reporting Automation (Xero) Created automated reporting pipelines for outstanding invoices and financial tracking, eliminating manual reporting. Opportunity & Grant Prospecting Automation Built automated systems that identify and track relevant business opportunities in real-time. How I Help I work with businesses to: - Design scalable operational systems - Eliminate repetitive manual workflows - Connect tools into a single source of truth - Build reliable reporting and dashboards - Improve visibility across operations, sales, and finance Typical Systems I Deliver - Airtable-based operational systems (ERP-style setups) - End-to-end workflow automation - Shopify integrations and data pipelines - Financial and operational reporting systems - API integrations across business tools If your operations feel messy, manual, or hard to scale, I can help you build systems that run reliably in the background - so your team can focus on growth.

Marketing teams don't fail because of bad ideas. They fail because no one is managing the machine behind them. I help marketing agencies and content teams deliver campaigns, manage YouTube channels, and build content operations that run without chaos. I'm Victoria, a PMP-certified Marketing Operations Manager. I have 8+years of experience in Marketing Operations, Content Operations and Marketing Campaign Management with an MBA in Marketing. If you're running a content team, a YouTube channel, or a marketing agency managing multiple campaigns — I run the operations side so you can focus on the work. What I deliver: ✅ Campaign & Content Project Management — end-to-end delivery across multi-channel campaigns, content calendars, and creative workflows. I've managed campaigns across telecoms, NGOs, FMCG, and international development. ✅ YouTube Channel Management & Growth — content strategy, production coordination, scheduling, analytics tracking, and creator team management. I manage my own YouTube channel (My Business Story) with 9,600+ subscribers and have managed full-cycle video production for client brands. ✅ Content Operations & Calendar Management — building and running the systems behind your content: editorial calendars, approval workflows, cross-team coordination, and performance reporting. ✅ Social Media & Community Management — content scheduling, community engagement, audience growth, and performance reporting across Instagram, LinkedIn, Facebook, and TikTok. Delivered +531% reach growth for a fashion brand. ✅ Website Content Management & On-Page SEO — content audits, keyword mapping, on-page optimization, and CMS management. I bridge the gap between SEO strategy and content delivery. ✅ Marketing Workflow Automation — I build the backend systems that run your content operation on autopilot using ClickUp, HubSpot, Zapier, Make (Integromat), Airtable, and GoHighLevel. Brands I've delivered for: Metatron Concepts, Influ3nce Media, MTN Ghana · Vodafone · UNICEF · Unilever · Tullow Oil · USAID · FHI 360 · Plan International · Breakthrough Action Tools: ClickUp · Asana · Monday · Notion · Airtable · HubSpot · Zapier · Make · GoHighLevel Google Analytics · Google Search Console · YouTube Studio · Meta Business Suite · Canva · WordPress. Metricool. Strety Results from my portfolio: → Grew and managed YouTube channel to 9,900+ subscribers with consistent content operations → Delivered +531% reach growth for a fashion brand through structured content management → Built end-to-end Marketing Operations & Automation Systems in ClickUp and Airtable → Managed full-cycle corporate video and YouTube production from brief to publish → Delivered campaigns for global brands across 3 continents on time and within scope Who I work with: ✅ Marketing agencies managing multiple client content accounts ✅ YouTubers and content creators who need a PM to run their production pipeline ✅ Startups and brands scaling their content and social media operations ✅ NGOs and international organizations running multi-channel communications. Send me a message or invite me to your job and I’ll help you streamline your marketing operations and deliver with confidence.

I am a motivated, hands-on professional with a solid background in sales, client service, administration and business operations. I have spent over 7 years leading teams, managing client relationships, and helping businesses hit their goals—mainly in the fitness and wellness space. I enjoy providing "behind-the-scenes" support and my core strengths include clear communication, staying organized, and keeping things running smoothly, even when things get hectic. I have a solution orientated mindset, work well with others, and always aim to deliver tangible results.

Need a reliable Data Entry and Lead Generation Specialist who blends accuracy, speed, and strategic insight? I help businesses find, collect, and organize the data that drives results. From contact lists and online research to detailed data entry and source validation, I deliver clean, structured data you can trust. With a background in healthcare, logistics, and data management, I’m no stranger to high-stakes environments that demand precision and consistency. Now, I use that same discipline to help business owners, marketers, researchers, and startups generate quality leads, maintain organized records, and extract actionable insights from messy datasets. 🔍 WHAT I DO: Data Entry & Cleaning: Fast and accurate entry in Excel, Google Sheets, databases Data formatting, cleanup, deduplication, and validation Image to MS word/excel, Copy pasting data entry, Email, name and address research, Data entry from a large directory, Excel dashboard Lead Generation: Targeted B2B/B2C lead lists (e.g., food vendors, online stores, SMEs) Contact info extraction (email, phone, social links) Manual web & social media research (Instagram, Facebook, LinkedIn) Data Sourcing & Online Research: Market & competitor research Business listings and directories Product/service data for marketplaces 💡 I’m a great fit for: ✔️ Clients who need accurate lead lists built from scratch ✔️ Businesses looking for clean, verified data to run campaigns or track customers ✔️ Founders or teams who want to save hours of research time ✔️ Projects needing someone detail-oriented, responsive, and self-directed 🛠️ TOOLS I USE: Spreadsheets: Excel, Google Sheets (Formulas, Filtering, Data Validation) Lead Tools: Manual scraping, web research, LinkedIn, Instagram, Facebook Databases & Reporting: SQL, Mode, Tableau, PowerBI, Airtable Communication & Delivery: Slack, Google Workspace, Email, Jira 🔁 Industry Familiarity: Health & Wellness Logistics & E-commerce Food Businesses & Agriculture Startups & Remote Teams Whether you need a 1,000 accurate leads, clean customer data, or manual web research done fast, I can help. Let’s connect and get your data working for you.

Kofi Gyan-Poakwa Experienced Communications Professional With over 13 years of dedicated experience in the field of communications, Kofi Gyan-Poakwa is a seasoned professional who excels in delivering impactful messaging and building strong connections. Known for his strategic thinking, creativity, and attention to detail, Kofi Gyan-Poakwa has made significant contributions to various organizations and projects throughout his career. As a versatile communicator, Kofi Gyan-Poakwa has successfully crafted compelling narratives across a range of platforms, including written content, social media, press releases, speeches, and multimedia presentations. He possesses exceptional writing and editing skills, ensuring that every message resonates with clarity, consistency, and authenticity.

If data is constant but clarity isn't, how do you act in time? Your projects keep slipping because nobody owns the process? That's exactly the gap I close as an Operations & Data Analyst, Project Manager, and Business Intelligence specialist with advanced AI expertise. With 4+ years of experience delivering business intelligence, Power BI dashboards, supply chain analytics, and PMP-led project management, I help businesses build the analytical infrastructure and operational discipline that gives leadership visibility and turns raw data into measurable results. Clients hire me when generic data analysts can't translate numbers into financial decisions. 𝗪𝗵𝗮𝘁 𝗜 𝗰𝗮𝗻 𝗱𝗼 𝗳𝗼𝗿 𝘆𝗼𝘂: ✅ Business Intelligence & Power BI Dashboards: At TotalEnergies, my dashboards contributed directly to a 40% increase in asset utilization and a 30% reduction in logistics delays. ✅ Operations Analytics & Performance Management: I've automated ETL pipelines that reduced manual processing by 60% and improved reporting accuracy by 80%. ✅ Process Improvement & Lean Six Sigma: I map AS-IS processes, identify failure points through root cause analysis, and design TO-BE workflows with measurable efficiency gains. Every process improvement engagement I lead is documented, structured, and built to last beyond my involvement. ✅ Project Management (PMP Certified): From project initiation through closure, I apply PMP® methodology to ensure delivery stays on scope, on schedule, and within budget — with stakeholder mapping, risk registers, milestone tracking, and status reporting built in from Day 1. ✅ Data Analytics & ETL Automation: I consolidate data from multiple sources — SAP ERP, CRM systems, Excel, and external market feeds — into clean, reliable datasets that power business intelligence outputs your team can trust and act on. PEM Consulting now extends that operating discipline to mid-market industrial, energy, and B2B services firms that need senior analytical horsepower without the headcount. Engagements are scoped on a 20-minute call, priced fixed-fee against the decision you're trying to make, and shipped in working v1 inside the first week. 💻 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡: Power BI (Advanced DAX), Advanced Excel (Power Query, Dynamic Arrays, Pivot), Python (Pandas, NumPy), SAP ERP, SQL, ETL Pipeline Automation, Financial Modeling, Process Mapping, ClickUp, Microsoft Office Suite, KPI Dashboard, Executive Reporting, Logistics Analytics, AI Automation Send me a direct message here on Upwork, click the "𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛" button, or simply "𝐇𝐢𝐫𝐞 𝐌𝐞 𝐍𝐨𝐰" to get started. Send a short brief and I'll reply with a one-page assessment within 10 hours. Your Next Operations & Data Analyst | Project Manager | BI Specialist 🕓 I am available for long-term, short-term, hourly, and fixed contracts.