Hire the Best Sales Consultants in Suwanee, GA

Main Skill Set: AI Voicebot Development Specialize in Architecting and Building Voice AI with Python , Pipecat, Openai Realtime API , Retell AI & VAPI

20+ years delivering clear, user-focused, and developer-friendly documentation for complex software, SaaS platforms, APIs, hardware systems, electrical/infrastructure projects, fintech, identity verification, enterprise systems, and security/compliance content. I specialize in translating intricate technical concepts into accessible, actionable content—whether API documentation and integration guides, self-service knowledge bases, user manuals, online help systems, detailed security/compliance responses, process documentation, or system inventories. Most recently, as a Security Technical Writer supporting Microsoft (via Shipley Associates), I led the authoring of responses to vendor risk assessments and compliance questionnaires in collaboration with solution architects and security experts, while expanding reusable content libraries to accelerate assessments and reduce operational risk. I bring strong business analysis experience from roles involving requirements gathering, process mapping, gap analysis, and documentation of business/IT workflows (e.g., procurement/supply chain at BP Alaska, network architecture inventory at GCI, and operational transitions at Chugach Electric and Alaska Railroad). Recent highlights include: - Authoring comprehensive API reference documentation, integration guides, and training videos for Jumio’s identity-verification platform (clients including Airbnb and easyJet) - Developing an Intercom-based help center and task-oriented user documentation for a fintech/payment platform - Creating and maintaining extensive administrator/end-user documentation and knowledge bases in Agile environments for higher education SaaS (Jenzabar) and Salesforce-based systems Proficient in modern tools: Paligo, MadCap Flare, Oxygen XML, Confluence, DITA, Git, Postman, Swagger, Intercom, Zendesk, FrameMaker, RoboHELP, Visio (network/electrical diagrams), Snagit, Camtasia, Photoshop, Lightroom, and more. APMP Foundation certified. Proven track record of producing documentation that reduces support tickets, speeds customer onboarding, captures institutional knowledge, mitigates operational/security risks, and enables faster ramp-up for new hires or partners. Currently seeking opportunities in API/SDK documentation, hardware/equipment process documentation, structured authoring, knowledge base development, security & compliance content, manufacturing/energy systems writing, proposal-related technical writing, and IT operations/risk mitigation documentation. Outside of tech, I’m a fine-art photographer specializing in landscapes, architecture, and analog processes (pinhole, film, medium/large format, darkroom printing). My work has been exhibited in galleries across the United States and Europe.

I have been in the IT industry for over a decade and have worked with numerous customers in different verticals of the business ranging from Finance, Sales, Manufacturing, and Relocation industries. My primary area of expertise is to help customers achieve their long-term Data Analytics needs using both On-premises/Modern Cloud based technologies and services. Please feel free to reach out or schedule a call. SKILL SET Proficient in Data Solution Architecture, Data Engineering Orchestration, Data Warehouse Architecture and Business Intelligence methodologies and solutions. AWS Cloud BI Services: Data Lake, S3, Redshift, Kinesis, AWS Glue, AWS Athena. Azure Cloud BI Services: Data Lake, Databricks, SQL Database, Stream Analytics, Data Factory, Synapse, Cosmos. Business Intelligence Tools: SQL Server Analysis Services, Power BI, Dundas Dashboard, Tableau, SAP HANA. Reporting Tools: Crystal Reports, Crystal Enterprise, and SQL Server Reporting Services Programming Languages: SQL, T-SQL, C#, VB.NET, PYTHON. RDBMS: SQL Server, Oracle, Redshift, MySQL, AURORA DB. NoSQL Database: Dynamo DB. Scripting Language: JavaScript, jQuery, JSON, VB Script, DAX. ETL/ELT Tools: AWS DMS, Kinesis, Lambda, Step Functions, AWS Glue, SSIS Packages. Data Modeling Tools: Microsoft Visio.