Hire the Best X-Formation Connect Specialists

Top Rated Plus on Upwork with 100% Job Success Score, 38,000+ hours, and 84 completed projects, I help businesses improve customer experience, streamline operations, manage projects and teams, and build efficient processes—with AI integrated into the way I work. My work spans customer success, operations, and CRM management for SaaS, eCommerce, education, and service-based businesses — with a particular focus on client retention, dispute resolution, and building systems that keep teams and processes running smoothly without constant oversights. Core Expertise: Customer Success & Retention | Customer Support Operations | Client Onboarding | Community Management | Sales & Lead Management | Dispute Resolution & Retention | Operations Management | Project Management | Team Management | Client Communication | Process Improvement | SOP Development | CRM Management | Workflow Design | Business Coordination | eCommerce Operations Tools & Platforms: CRM, Sales & Customer Management: GoHighLevel, Close CRM, TimelinesAI, Salesforce Project & Team Management: Asana, ClickUp, Slack AI & Automation: Claude, ChatGPT, Zapier, Make, n8n Community & Digital Platforms: SKOOL, WHOP eCommerce: Amazon Seller Central, Keepa, Helium 10, Shopify, Thrivecart, Intercom Outreach & Email: HubSpot (campaigns), Instantly (cold email), MailerLite, Kit (ConvertKit) Office & Docs: Notion, Canva, Outlook, OneDrive, basic WordPress admin Accounting: Xero AI & Automation: I treat AI and automation as practical tools, not buzzwords — using them to improve communication, streamline repetitive tasks, and keep processes and documentation clear and current

Customer support platforms get messy fast. Bad ticket routing, no automation, agents answering the same questions 50 times a day. I fix that. Zendesk, Intercom, and Gorgias specialist. 16 years in support operations and 500+ helpdesk implementations shipped. Founder of Smart Instinct (Zendesk Advanced Tier Partner, Gorgias Solutions Partner, Intercom Solution Partner) and the senior consultant on every engagement. Recent clients: SF Marathon (56% chat deflection on Zendesk), StraighterLine (online education, 150,000+ learners), Blockchain (crypto platform), ThighPro, and Genesis Digital (Intercom + custom Discord). I first ran support teams for ecommerce and SaaS companies, then moved into platform implementation full-time. That background matters because I have sat in the chair your agents sit in. I build systems for how your team actually works, not how a vendor's demo makes it look. What I do Zendesk, Intercom, and Gorgias implementation and migration. Full implementations and configurations for Zendesk, Intercom, Gorgias, Freshdesk, Freshservice, Help Scout, Helpshift, Tidio, RingCentral, and Aircall. Data migrations between platforms, multi-channel integration across email, chat, SMS, and social, and clean handoffs with documentation your team can actually use. Workflow automation and ticket routing. Custom automation rules, smart ticket routing, SLA management, escalation workflows, macro and template libraries, and business rules built around your real support volume patterns, not generic templates. AI implementation and chatbot development. Set up and training for Zendesk AI, Intercom Fin, Gorgias AI Agent, and Pylon AI. Intent mapping, conversation design, brand voice tuning, and AI-enhanced routing that handles the repetitive stuff so your agents focus on the work that actually needs a human. Help center and self-service. Knowledge base builds, FAQ optimization, customer portal customization, and deflection rate improvement. A well-built help center is the cheapest ticket you've ever had to answer. Team training and ongoing support. Agent onboarding, platform training, process documentation, and retainer-based optimization for teams that want a long-term partner instead of a one-time contractor. Results clients see - 30-50% reduction in ticket volume through automation and self-service - Faster first response times from routing that actually routes correctly - Higher CSAT from workflows that stop making customers repeat themselves - Less agent burnout because the system handles what the system should handle - Reporting visibility that finally tells leadership something useful How I work One-time projects like migrations, new platform setups, and optimization audits. Ongoing retainers. Emergency troubleshooting when something breaks, and you need it fixed today. To get started If your support platform feels like it is working against you instead of for you, send me a message with what you are dealing with. I will tell you honestly whether I can help and what it would take.

🌟 Top Rated Plus Freelancer (Only 3% globally boast this badge) 🌟 💰 Over $100K Earnings 💰 💯 100% Job Success Rate 💯 ⭐️ 5-Star Rating ⭐️ Certified Microsoft Dynamics 365 Finance and Operations Developer and Power Platform Consultant with approximately 8 years of experience delivering end-to-end Microsoft business solutions. I specialize in D365 F&O/AX customizations, building new features, integrating ERP with third-party applications (.NET, Magento, Android), developing custom SSRS reports, designing workflows, and extending solutions across Power Apps, Power Automate, Power BI, and Microsoft Fabric for a complete data and automation ecosystem. Microsoft Dynamics 365 F&O • Forms Development • Custom Services • Data Entities Framework • Extensions & Overlaying • SSRS Reports Development • Docentric Report Customisation • Builds and Deployments • Lifecycle Services (LCS) Power Platform & Data • Power Apps (Canvas & Model-Driven Apps) • Power Automate (Workflow Automation & Business Process Flows) • Power BI (Dashboards, Reports & Data Modelling) • Microsoft Fabric (Data Integration & Analytics) • SharePoint (Integration & Automation) Microsoft Dynamics AX 2012 • Dynamics AX Forms Development • Dynamics AX AIF Services Development • Dynamics AX SSRS Reports Development • Dynamics AX Workflows Development • Dynamics AX Data Import Export Framework • Dynamics AX Role Based Security Framework • Dynamics AX Batch Framework • Dynamics AX Installation and Configuration Product Experience • Dynamics 365 for Finance and Operations • Dynamics AX 2012 • Power Platform (Power Apps, Power Automate, Power BI) • Microsoft Fabric Modules Worked On • Accounts Payable • Accounts Receivable • General Ledger • Sales and Marketing • Inventory Management • Human Resources • Procurement and Sourcing • Product Information Management

Most streaming systems work perfectly… until real production pressure begins. I design, optimize, and troubleshoot professional live streaming systems using vMix, OBS, cloud workflows, automation, and broadcast-grade infrastructure. This includes AI-assisted real-time workflows, virtual camera systems, GPU-accelerated media pipelines, advanced remote production routing, and 360° VR video workflows. With 10+ years of hands-on experience, I build stable, scalable, efficient workflows for sports productions, webinars, studios, corporate events, and remote broadcasts. From fast-paced football matches to global webinars, I deliver end-to-end on-premise and cloud workflows that balance creative quality with technical precision. I’ve worked with brands such as PulsePro and Egyptian Medicine Market, and led 100+ football broadcasts involving multi-feed management, instant replays, highlights, synchronized graphics, and full technical supervision. Recently, I led technical production workflows for large-scale corporate football tournaments involving multi-camera production, replay systems, VAR review workflows, synchronized graphics pipelines, and continuous live match operations under strict timing requirements with zero critical downtime. My approach combines broadcast engineering, workflow architecture, automation design, and real-world production operations into systems built for reliability, speed, and operator simplicity. 🟢 My expertise includes: • Advanced automation workflows using macros, Skaarhoj controllers (AirFly, Wave Board, Frame Shot), BluePill, and Reactor for hardware-triggered, one-button operator workflows. • Scalable, clean vMix presets, reducing complex 80-input productions into efficient 15–20 input workflows. • Multi-camera live production, replay workflows, and remote routing using vMix, OBS, NDI, SDI, and PTZ systems. • Automated real-time sports data systems including custom scoreboards, API-based tickers, and low-latency graphics integration using Python and JSON workflows. • Live production troubleshooting, emergency recovery, broadcast diagnostics, and workflow optimization under live production conditions. • VAR room design compliant with FIFA Quality Programme standards (Tests 3.1–3.3). • AI-assisted realtime production including virtual camera routing, OBS-integrated AI media systems, browser-based realtime pipelines, and GPU-accelerated inference processing. • GPU optimization and troubleshooting for AI-powered media workflows using CUDA, ONNX Runtime, and hardware-accelerated realtime processing. • Realtime virtual camera workflows for remote productions, and WebRTC environments. • Cloud streaming workflows using AWS MediaLive, Wowza, Restream, Riverside.fm, StreamYard, YouTube Live, Facebook Live, Instagram, TikTok Live, Twitch, custom RTMP pipelines, SRT, and VDO.Ninja. • Automated IP camera workflows with smart-triggered cloud recording using AWS S3, FTP/SFTP, and IoT integrations. • Remote production management including project organization, snapshots, asset migration, backup workflows, and system cleanup. • Graphics integration including overlays, scoreboards, lower thirds, QR overlays, rotating assets, transitions, and broadcast graphics packaging. • macOS live production systems using Ecamm Live for interview workflows, ISO recording, virtual camera routing, and remote guest integration. • 360° VR production using Mistika VR and Insta360 Stitcher, including mono and stereoscopic 3D stitching, Top/Bottom equirectangular workflows, optical-flow stitching, spatial/ambisonic audio, VR metadata verification, and production/master. 🎯 Services I offer: • End-to-end live streaming setup for sports, esports, webinars, studios, and corporate events • Technical direction, production workflow architecture, and broadcast system optimization • vMix and OBS system rebuilds, workflow cleanup, performance tuning, and infrastructure optimization • Live production troubleshooting and emergency support • Custom sports graphics automation with full OBS and vMix integration • Cloud workflow consulting for RTMP, SRT, WebRTC, and low-latency remote production pipelines • Multi-guest Zoom Webinar and remote interview production with dynamic layout workflows • Hardware-integrated automation using controllers, triggers, and custom operational workflows • AI-assisted live production and advanced virtual camera workflow consulting • Technical audits, production troubleshooting, and realtime workflow optimization • 360° VR stitching workflow consulting and production pipeline design Whether you’re starting from scratch or upgrading an existing live streaming system, I combine deep technical expertise with real-world production experience to help you go live with confidence. Available for technical consulting, workflow architecture, broadcast system optimization, production automation, specialized live streaming infrastructure, and 360° VR production workflows.

🚀 SENIOR FULL-STACK AUTOMATION ENGINEER — AI · CRM/ERP · DevOps I build production AI agents, automation workflows, and end-to-end integrations as ONE technical partner — instead of clients juggling 3-4 specialists who blame each other when systems break. Trusted across 20+ verticals since 2019. 📊 TRACK RECORD (6+ years on Upwork) ✅ $1M+ earnings · 462 projects ($2K → $500K range) · 16,635 hours logged ✅ 100% Job Success Score · Top Rated Plus ✅ 5,000+ workflows deployed · $5M+ saved · 100K+ hours of manual work eliminated ✅ AI agents in production handling 10,000+ calls/month ✅ Certified partners: Monday, Make, Vapi, Retell AI, Palantir Foundry ✅ Supported by Retailbox team (15K+ combined hours) for surge capacity ✅ Average response under 4 hours · US East Coast (West Palm Beach, FL) ✅ Available 10-30 hrs/week or full-time burst engagements 🏆 RECENT WINS (anonymized) • AI Copilot for $500M+ investment portal — Salesforce + SharePoint + RAG, 4-month build • Multi-tenant AI SaaS for elder care lead intelligence — scraping + AI scoring + dashboard • Healthcare wound care platform — HIPAA-compliant, mobile + EMR + AI transcription • Estate Planning AI Copilot — Claude + custom legal workflows for law firm • B2B Outbound System — Apollo + Clay + Smartlead + AI personalization, 1,000+ leads/week • ERP transformation — QuickBooks → Tryton migration, custom Python pipeline • AI Acquisition Engine — Multi-source enrichment + LLM scoring for B2B sales team 🌐 INDUSTRIES Home Services & Trades (HVAC · Plumbing · Electrical · Roofing · Solar · Pool · Painting) · Healthcare & Medical (Clinics · Pharmacy · Health Insurance · EMR · HIPAA) · Financial Services (Mortgage · Insurance · Investment · Crypto · Payments) · Manufacturing (Cabinet · Furniture · Steel · Civil Engineering) · Real Estate & Property · Marketing & Sales Agencies (GHL · HubSpot) · Construction & Contractors · Legal & Compliance · Retail & E-commerce (Shopify · Amazon · WooCommerce) · SaaS & Tech Startups · Telecom · Trucking · and more. 🤖 WHAT I DELIVER AI Engineering • Custom AI agents (Claude, GPT, Gemini) with tool calling • MCP server development for enterprise systems • RAG with vector databases (Pinecone, Weaviate, Qdrant, pgvector) • LangChain, LangGraph, CrewAI orchestration • I use Claude Code, Cursor, Codex daily — ship 5× faster Workflow Automation • n8n, Zapier, Make, Windmill, Power Automate • Custom Python/Node replacing fragile no-code chains • ETL pipelines (CRM ↔ data warehouse, AI training data, ERP migrations) • Event-driven systems, drip campaigns, scheduled reports CRM/ERP Integration & Architecture • HubSpot, Salesforce, Zoho, Monday, Pipedrive, Dynamics 365, GHL, Close CRM • NetSuite, Odoo, QuickBooks, Xero, Stripe • Field service — ServiceTitan, Jobber, Housecall Pro • Healthcare — eClinicalWorks, FHIR, HL7 • Multi-system architectures (5+ platforms unified) Full-Stack Development • React, Next.js, Node.js, Python, FastAPI, Django • Mobile — React Native, native iOS/Android • AI dashboards, admin panels, internal tools • PostgreSQL, MongoDB, Redis DevOps & Cloud • AWS, GCP, Azure · Docker, Kubernetes, CI/CD • Production monitoring, observability, security • HIPAA / SOC2 / PCI-aware integrations Voice AI — Vapi, Retell AI, Bland AI, Twilio (when use case fits) 🎯 COMMON ASKS • Claude/GPT integration into your app or CRM • AI SDR that books meetings (Apollo + Clay + Smartlead + Claude) • RAG chatbot trained on your company data • CRM automation with AI lead scoring (HubSpot/SF/Zoho/GHL) • Field service workflow (ServiceTitan/Jobber + AI) • Internal AI dashboard for ops team (Retool/custom) • Migrate Zapier/Make spaghetti to maintainable code • AI-powered mobile MVP (React Native + Claude) • Voice AI receptionist (Vapi or Retell + CRM sync) • ETL pipeline (QuickBooks/NetSuite ↔ data warehouse) • Custom MCP server for your team's Claude 🎯 IDEAL FIT I serve all sizes: • SMB ($1K-$10K) — small but specific automation that pays back fast • Mid-market ($10K-$100K) — multi-month engagements, multi-system builds • Enterprise ($100K-$500K+) — strategic platform builds, AI-native systems Engagement models: • $2K-$15K fixed scope (1-6 weeks) • $50K+ for AI/full-stack platform builds • $95-125/hr fractional (10-30 hrs/week, weekly Slack sprints) • Long-term Tech Support retainers 💼 HOW I WORK Week 1 — discovery + architecture · Week 2-N — weekly build sprints with daily Slack · Final week — production deploy with docs, tests, handoff. You own the code (zero agency lock-in). Available for ongoing maintenance OR clean handoff to your in-house team. 💬 NEXT STEP Send a 2-3 sentence brief: what you're building, your current stack, and the specific problem you want solved. Loom walkthroughs, existing repos, and architecture diagrams welcome.

Top Rated IT Infrastructure & Security Engineer with 700+ hours on Upwork and a 100% Job Success Score. I keep phone systems, firewalls, and servers running for small businesses and MSPs — so your team stays connected, protected, and productive. What I do: ✔ IT Support & Helpdesk — remote troubleshooting, ticket handling (Tier 1–3), user onboarding/offboarding, printer and endpoint issues, and ongoing support contracts for businesses and MSPs ✔ 3CX VoIP — new deployments, V18→V20 migrations, SIP trunk configuration (Twilio, Broadvoice), IVR, queues, DID routing, integrations, and troubleshooting ✔ FortiGate firewalls — SSL-VPN setup for remote teams, firewall policies, split tunneling, secure remote access, and web filtering ✔ VMware virtualization — ESXi and vCenter administration, VM provisioning, migrations (P2V/V2V), performance troubleshooting, and host maintenance ✔ Backup & disaster recovery — Veeam configuration, backup health checks, and restore testing for VMware environments ✔ Infrastructure & Information Security — network segmentation (VLANs), firewall hardening, VPN security, access control, MFA rollout, patch management, and security best practices to protect your business data ✔ Microsoft 365 & Intune — tenant administration, Exchange Online, device enrollment, and MDM policies ✔ Networking — network design & deployments, troubleshooting, and network optimization ✔ Server administration — Windows Server, RHEL/Linux, Active Directory, and day-to-day IT support How I work: I follow ITIL-aligned practices — structured incident and change management, proper documentation, and root-cause fixes instead of quick patches. Fast response times, clear documentation after every job, and plain-English updates — no jargon, no disappearing mid-project. I've handled everything from single urgent fixes to long-term support contracts, and my clients keep coming back because things get done right the first time. Let's talk: Message me with your issue — I'll tell you honestly whether I can fix it, how long it will take, and what it will cost. No overselling, no surprises.