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Senior Dynamics 365 F&O / AX 2012 consultant (18+ yrs). I fix security, reporting, and integrations quickly and safely. $9K+ earned on Upwork. I help teams ship secure, reliable D365 solutions—fast. From role/duty/privilege design and audit-friendly access reviews to rock-solid SSRS/Power BI reporting and data integrations, I focus on outcomes and clear documentation. What I deliver • Security & Compliance: Role/Duty/Privilege design, SoD-friendly changes, database log/audit, access reviews. • Reporting & Analytics: SSRS in F&O/AX, Power BI (BYOD), scheduled refresh & KPIs. • Integrations: Data Entities/DMF, OData & custom services (REST/SOAP), Power Automate/Logic Apps, robust retries & error handling. • Customizations: X++ forms/reports, data model changes, batch jobs, workflows, alerts. • DevOps & Environments: DevBox/LCS setup, Azure DevOps pipelines, code promotion, performance tuning. • Data Management: Imports/exports, mapping & validation, cutover support. Recent wins • Built a clean D365 F&O security baseline with role hierarchy & audit logs. • Delivered SSRS + Power BI dashboards via BYOD for finance & sales. • Implemented OData + custom service integrations with telemetry & retries, reduced support noise. • Set up DevBox & CI/CD to cut deployment friction and lead times. Bonus — AI & Automation Need automated emails, report summaries, Slack/Teams alerts, or lead workflows around D365? I also build Make.com/Zapier + OpenAI automations that reduce manual ops. Tech stack D365 F&O, AX 2012, X++, SSRS, Power BI (BYOD), Data Entities/DMF, OData/REST/SOAP, Azure DevOps, Power Automate/Logic Apps, SQL Server. Next step Share a short description or screenshot of your issue; I’ll reply with the approach, estimate, and risks in one message.

Senior AI Engineer | AI Agents, LLM & RAG | Chatbots, n8n & AI Automation | OpenClaw & Hermes ✅ $40K+ earned · 72 jobs · 680+ hours on Upwork · 8+ years · AWS & MITx certified I build AI systems that RUN OPERATIONS — not just answer questions. ▪️ RAG pipelines that cut support tickets by 40% ▪️ AI agents that qualify leads, make outbound calls & book appointments 24/7 ▪️ Multi-agent workflows that replaced 3 full-time coordinators for a property firm ▪️ Automations that save clients 10–20 hours every week All running in production, without human intervention. That's the gap between a demo and a deployed system — and that's where I work. 🎁 NOT SURE AI FITS YOUR WORKFLOW? I'll build you a free mini-POC — something small and real you can test on your own use case before committing a dollar. ━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🤖 AI AGENTS & MULTI-AGENT SYSTEMS AI agent development with LangChain, LangGraph, CrewAI, AutoGen, OpenAI Agents SDK, Google ADK, and PydanticAI. Custom MCP servers connecting agents to databases, APIs, CRMs, and internal tools. Persistent memory, autonomous task execution, and multi-agent delegation. ⚙️ AI AUTOMATION & INTEGRATIONS n8n, Make com, and Zapier Deep GoHighLevel, HubSpot, Salesforce, and Pipedrive integration. End-to-end CRM workflows, lead routing, appointment booking, and AI built into the tools your business already runs on. 💬 AI CHATBOTS Production chatbots powered by ChatGPT, Claude, and Gemini — deployed on WhatsApp, Telegram, Instagram, web widgets, and SMS. Lead qualification, appointment booking, FAQ deflection, and 24/7 support, integrated with GoHighLevel, HubSpot, and Salesforce. 📚 RAG & LLM APPLICATIONS Production RAG pipelines with LangChain, LlamaIndex, Pinecone, Weaviate, Qdrant, ChromaDB, and pgvector. Enterprise knowledge bases, PDF chatbots, document AI, and semantic search deployed for legal, medical, real estate, and finance clients. 🚀 AI SaaS & MVPs Full-stack Generative AI platforms shipped in weeks. Next.js, React, Python, FastAPI, Supabase, and Stripe. Architecture to deployment on AWS, GCP, and Vercel. 🗣️ VOICE AI AI receptionists and SDR callers with Vapi, Retell AI, ElevenLabs, Deepgram, and Twilio — booking and qualifying leads 24/7. 🧠 SPECIALIST EDGE: I also deploy and customize OpenClaw and Hermes Agent for production — SOUL.md design, ClawHub skills, MCP bridges, persistent memory, and multi-channel deployment. Plus LLM fine-tuning (LoRA, QLoRA) and inference optimization (vLLM, TGI) when projects need it. ━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🛠️ STACK OpenAI / Claude / Gemini / Mistral / Llama / DeepSeek | Python, FastAPI, Node.js, Django | React, Next.js | PostgreSQL, MongoDB, Redis, Supabase | Docker, Kubernetes, AWS, GCP 🏢 INDUSTRIES Real Estate, Healthcare, Legal, E-commerce, Finance, Insurance, Marketing Agencies, SaaS, Education, Recruiting ━━━━━━━━━━━━━━━━━━━━━━━━━━━ ⚙️ HOW I WORK 1. Scoping call → understand your problem 2. Architecture → design the right system 3. Fast prototype → working demo in days 4. Production hardening → scale, security, monitoring 5. Documentation & handoff → your team owns it 💬 SEND ME YOUR IDEA — even rough notes. I'll give you an honest take: how I'd build it, what it realistically takes, and whether AI is even the right call (sometimes it's overkill — I'll tell you straight). If it's a fit, I'll show you a working mini-POC before you commit a dollar. Let's build something that actually runs.

Hi, I'm Katching Murh an IT Support Specialist and Technical Support Professional with over 10 years of hands-on experience helping businesses resolve technical issues quickly and with minimal stress. I'm also an Anthropic-certified Claude AI specialist, currently completing the full Claude Academy certification track to help businesses deploy, automate, and integrate AI into their workflows. 🤖 Claude AI & Automation Services Having completed Claude 101, Claude Code 101, Introduction to Claude Coworks, and Claude Code in Action through Anthropic Academy, I help businesses: -Set up and integrate the Claude API into websites, tools, and business workflows -Build AI-powered assistants and chatbots using Claude and LangChain -Deploy on-premise AI agents (fully private, no data sent online) for NGOs, clinics, hotels, and corporate teams using Ollama + local LLMs -Automate reports, document processing, and repetitive tasks using Claude Code and AI agents -Configure MCP (Model Context Protocol) servers for advanced Claude integrations -Consult on AI adoption strategy for small businesses and organizations 💻 Core IT Support & Technical Services From everyday software glitches to complex networking or cloud-related problems, I focus on clear, patient explanations and practical fixes that get things running fast. With a decade of real-world technical support backed by CompTIA A+, CompTIA Network+, Microsoft MCSA Windows Server, and the Google IT Support Professional Certificate, I support clients with: -Remote IT Support and Help Desk operations -Microsoft 365 administration, user setup, and troubleshooting -Networking, connectivity issues, VPN, and basic server support -Cloud environments (AWS and Microsoft Azure) -Linux system administration and troubleshooting -Website and hosting support -CRM platforms and data management assistance -Virtual administrative support with strong technical knowledge 🌍 Why Work With Me I'm bilingual in English and French, which helps me communicate clearly with diverse teams and clients across Africa, Europe, and beyond. My approach is calm, reliable, and solution-oriented. I listen carefully, explain things simply, and always aim to prevent the same issue from coming back. Whether you need quick one-off help, ongoing remote IT support, Microsoft 365 assistance, or a custom Claude AI integration I'm here to make the process easy and stress-free. Let's chat about how I can help . I respond quickly and am available for both short-term tasks and longer-term remote roles.

I help businesses build, optimize, and manage enterprise-grade contact center solutions using RingCentral and NICE CXone. With 8,000+ hours worked and $100K+ earned on Upwork, I specialize in designing reliable IVR systems, intelligent call flows, routing logic, and customer support automation for both small businesses and large enterprises. What I Can Help You With: ✔ RingCentral UCaaS & CCaaS setup and administration ✔ NICE CXone / InContact development and support ✔ IVR and call flow design ✔ Studio scripting and automation ✔ Omnichannel customer support solutions ✔ API integrations and workflow automation ✔ Technical troubleshooting and platform support ✔ Contact center optimization and reporting ✔ Post-implementation support, maintenance, and system optimization Why Clients Work With Me: ✔ Certified and experienced contact center engineer ✔ Strong communication and project ownership ✔ Fast problem-solving and reliable delivery ✔ Able to manage projects from planning to deployment ✔ Ongoing support available after implementation I focus on building scalable, user-friendly customer experience solutions that improve efficiency and customer satisfaction. Let’s discuss how I can help your business.

I help small and mid-sized businesses build secure, reliable technology systems and automate the work that slows their teams down. I’m a U.S.-based IT consultant and developer with more than 20 years of experience across Microsoft 365, Google Workspace, cybersecurity, networking, database development, API integrations, and workplace automation. I’ve supported more than 100 organizations in legal, finance, healthcare, consulting, and other professional services. My work includes: • Microsoft 365 and Google Workspace administration and migrations • Microsoft Intune, Entra ID, SSO, MFA, and endpoint management • NinjaOne, SentinelOne, CrowdStrike, and remote IT support • Email deliverability, SPF, DKIM, DMARC, BIMI, and DNS remediation • Cloudflare Zero Trust, WAF, SSL/TLS, tunnels, and access controls • Ubiquiti, Meraki, VPN, Wi-Fi, and multi-location network infrastructure • Custom database development and data-driven business applications • API integrations and custom development • n8n workflows, workplace automation, and AI-powered business processes • Claude, Claude Code, MCP, LLM integrations, and AI agent workflows • Automated onboarding, offboarding, reporting, document generation, and notifications I focus on practical outcomes: reducing manual work, improving security, connecting disconnected systems, and creating reliable processes that are easy to manage after handoff. For automation projects, I can design workflows that connect email, meetings, CRMs, databases, Microsoft 365, Google Workspace, Slack, and other business platforms. I also build custom API and database-backed solutions when off-the-shelf automation tools are not enough. For IT and security projects, I assess the current environment, identify risks, recommend the right architecture, implement the solution, and provide clear documentation. I support technical controls and documentation for organizations working toward SOC 2, HIPAA, ISO 27001, CMMC, and similar compliance requirements. Clients hire me when they need senior-level technical help without outsourcing the work to a large, impersonal team. I handle projects directly, communicate clearly, and stay involved through testing, documentation, and handoff. Send me a message to schedule a quick call. I’ll help you understand the problem, identify the best path forward, and determine whether the next step is troubleshooting, automation, migration, development, or ongoing IT support.

Top Rated IT Infrastructure & Security Engineer with 700+ hours on Upwork and a 100% Job Success Score. I keep phone systems, firewalls, and servers running for small businesses and MSPs — so your team stays connected, protected, and productive. What I do: ✔ IT Support & Helpdesk — remote troubleshooting, ticket handling (Tier 1–3), user onboarding/offboarding, printer and endpoint issues, and ongoing support contracts for businesses and MSPs ✔ 3CX VoIP — new deployments, V18→V20 migrations, SIP trunk configuration (Twilio, Broadvoice), IVR, queues, DID routing, integrations, and troubleshooting ✔ FortiGate firewalls — SSL-VPN setup for remote teams, firewall policies, split tunneling, secure remote access, and web filtering ✔ VMware virtualization — ESXi and vCenter administration, VM provisioning, migrations (P2V/V2V), performance troubleshooting, and host maintenance ✔ Backup & disaster recovery — Veeam configuration, backup health checks, and restore testing for VMware environments ✔ Infrastructure & Information Security — network segmentation (VLANs), firewall hardening, VPN security, access control, MFA rollout, patch management, and security best practices to protect your business data ✔ Microsoft 365 & Intune — tenant administration, Exchange Online, device enrollment, and MDM policies ✔ Networking — network design & deployments, troubleshooting, and network optimization ✔ Server administration — Windows Server, RHEL/Linux, Active Directory, and day-to-day IT support How I work: I follow ITIL-aligned practices — structured incident and change management, proper documentation, and root-cause fixes instead of quick patches. Fast response times, clear documentation after every job, and plain-English updates — no jargon, no disappearing mid-project. I've handled everything from single urgent fixes to long-term support contracts, and my clients keep coming back because things get done right the first time. Let's talk: Message me with your issue — I'll tell you honestly whether I can fix it, how long it will take, and what it will cost. No overselling, no surprises.