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10+ years working remotely. Exceptionally reliable. Trusted by companies from startups to Fortune 100. I take ownership, solve complex problems, and deliver consistently high-quality work — long term. If you want someone you don’t need to micromanage, you’re in the right place. Hi, I’m Rory - a remote professional with over a decade of experience working online, supporting businesses of all sizes, from solo founders to global enterprises (including Fortune 100 organisations). My core strength lies in owning roles end-to-end and delivering work to a consistently high standard over long periods of time. I don’t job-hop. I intentionally look for positions where I can embed myself, build deep understanding, and become a trusted, long-term contributor. I have extensive experience in customer-facing and operational roles, where accuracy, judgement, and reliability are critical. I’m particularly strong at: - Gaining deep product and process knowledge - Handling complex technical issues with creative, logical troubleshooting - Improving workflows, SOPs, and support processes - Delivering calm, clear, and professional customer communication - Increasing customer satisfaction while protecting brand reputation I’ve worked across frontline support, account management, growth initiatives, and leadership roles, including managing international teams (15+ people) and acting as a primary point of contact for B2B clients in multinational environments. I’ve also contributed to the development and refinement of internal systems, documentation, and AI-assisted tools, with a focus on quality, clarity, and real-world usability. Alongside client work, I’ve built and operated my own online and physical businesses, which has given me a strong commercial mindset and a genuine appreciation for what business owners need: dependable people who take responsibility and get things done properly. What clients value most about working with me is trust. I’m proactive, organised, quick to learn, and comfortable operating independently. Once aligned on expectations, you can rely on me to deliver - without hand-holding. If you’re looking for someone who is professional, dependable, and genuinely invested in doing excellent work, I’d be happy to connect.

Want YouTube videos that attract clicks, keep viewers watching, and grow your channel? I provide end-to-end YouTube content services from idea generation to script writing, voice-over, thumbnail strategy, and SEO optimization. As a YouTube creator with 14+ years of professional experience in education, communication, and content creation, I understand what makes viewers click and stay engaged. I combine storytelling, audience psychology, and YouTube best practices to create content that performs. My Services ✅ YouTube Script Writing * Viral video scripts * Educational content * Documentary-style storytelling * AI-generated content editing * Shorts and long-form scripts * Hook creation * Viewer retention optimization 🎙️ Professional Voice Over * English * Telugu * Thai Perfect for: * YouTube videos * Explainer videos * Educational channels * AI narration * Podcasts * eLearning 🖼️ Thumbnail Strategy * High-CTR thumbnail concepts * Thumbnail text optimization * Visual storytelling * Color and layout recommendations * AI-assisted thumbnail prompts 📈 YouTube Growth * SEO keyword research * Video titles * Descriptions * Tags * Content strategy * Channel branding * Audience retention analysis ### Why Work With Me? ✔ 14+ years of professional experience ✔ Fluent in English, Telugu, and Thai ✔ Strong storytelling and educational background ✔ Understand YouTube algorithms and viewer psychology ✔ Fast communication and reliable delivery ✔ Detail-oriented and committed to quality Whether you're launching a new channel or scaling an existing one, I can help transform your ideas into engaging videos that people want to watch.

🚀 Consulting | Implementation | Training | Coaching ITIL | DevOps | PMO | Project Management | Business Simulation | AI Jira | MS Project | ServiceNow | Freshworks 🔹 How I Help Businesses Succeed I specialize in coaching, consulting, and training to help individuals and teams improve delivery capabilities, optimize processes, and maximize business value. Using a mix of consulting, coaching, and experiential workshops, I drive real impact for organizations. ✅ Services I Offer: 1️⃣ Coaching & Training - Individual & Team Coaching – Enhancing leadership and team performance - ITSM Training & Consulting – ITIL best practices and service management - PMO Training & Setup – Process implementation, dashboards, and governance 2️⃣ Process & Business Optimization - Process Design & Improvement – Streamlining workflows for efficiency - Value Stream Mapping – Identifying and eliminating bottlenecks - Sales & Delivery Optimization – Improving operational performance 3️⃣ IT & Project Management Consulting - PMO Setup & Optimization – Implementing tools, processes, and governance - Tool Selection & Implementation – Finding and deploying the right solutions - Project Governance & Delivery – Managing and ensuring project success 4️⃣ Data & Automation - Dashboard & Data Reporting – Python-based analytics and reporting - Web Scraping & Data Extraction – Automating data collection - N8N / Power Automate process flow 📜 Certifications & Expertise: - IT Service Management: ITIL V3 Expert, ITIL 4 MP (Trainer) - DevOps: DASA DevOps Fundamental (Trainer), Product Management - Portfolio Management: DASA Portfolio Management - Project Management: PRINCE2 - Change Management: Prosci - Lean & Process Improvement: Six Sigma 📩 Let’s collaborate! Whether you need strategic consulting, hands-on training, or expert coaching, I can help you achieve your business goals efficiently.

Retired company director: start ups, P&L, management, operations, budgets, business development and plans, business writing, proposals, presentations. Based in Thailand but capable of working to all time zones. Business consulting: Management consulting: Financial management, budgets, project analysis. Writing: Presentations, reports, lesson plans, speeches. No assignment too big, no assignment too small!

It's time to live the life you deserve and make the business work for you 📈 🎖️13 years of experience 🏆 Top Rated Business Coach Recent testimonials: ⭐️⭐️⭐️⭐️⭐️ Glenn is truly passionate about seeing people thrive. He is a great communicator and leads with clarity. My business grew in ways I could not have imagined and I owe it all to Glen. If you are looking for information on how to change your mindset and grow your business, Glenn is it! 𝑪𝒉𝒊𝒄𝒐 𝑵𝒂𝒅𝒂𝒍, 𝑨𝑰 𝑷𝒓𝒐𝒅𝒖𝒄𝒆𝒓, 𝑯𝒐𝒍𝒍𝒚𝒘𝒐𝒐𝒅 ⭐️⭐️⭐️⭐️⭐️ I feel so lucky to have found Glenn as a business coach! We’ve been working together for two months and our business profitability has increased by 20%. Not only that but we have a great roadmap for the future of the business. Having someone in your corner who is a business expert and knows all aspects of your business is invaluable. Also, I’ve never worked with anyone as responsive as Glenn. If I have a question he always responds immediately. I am beyond grateful for his expertise and happy to continue to working with him and growing our business. 𝑹𝒐𝒔𝒆 𝑯𝒂𝒓𝒅𝒆𝒎𝒂𝒏, 𝒇𝒐𝒖𝒏𝒅𝒆𝒓 𝒐𝒇 𝑩𝒊𝒈 𝑾𝒂𝒗𝒆 𝑫𝒓𝒐𝒑𝒔, 𝑪𝒂𝒍𝒊𝒇𝒐𝒓𝒏𝒊𝒂 ⭐️⭐️⭐️⭐️⭐️ Glenn has a talent for building business systems. I highly recommend him as a business development coach. 𝑱𝒐𝒉𝒏 𝑺𝒎𝒊𝒕𝒉, 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑶𝒘𝒏𝒆𝒓, 𝑼𝑺, ⭐️⭐️⭐️⭐️⭐️ Never knew hiring Glenn was going to be that impactful. It changed my trajectory, and now the path is clearer than ever in terms of business goals. 𝑨𝒉𝒎𝒂𝒅 𝑶𝒘𝒂𝒊𝒉𝒂𝒏, 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝒐𝒘𝒏𝒆𝒓, 𝑲𝒖𝒘𝒂𝒊𝒕 ⭐️⭐️⭐️⭐️⭐️ It's been a pleasure collaborating with Glenn once again. It's hard to meet someone who has such a wealth of experience! Big thumbs up! 𝑺𝒂𝒎𝒖𝒆𝒍 𝑹𝒐𝒔𝒆𝒏𝒃𝒆𝒓𝒈, 𝑳𝒐𝒏𝒅𝒐𝒏 ⭐️⭐️⭐️⭐️⭐️ We worked with Glenn for a year. I would work with him again and highly recommend! 𝑬𝒍𝒂𝒊𝒏𝒆 𝑾𝒉𝒆𝒓𝒓𝒚 – 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑪𝒐-𝒐𝒘𝒏𝒆𝒓, 𝑺𝒂𝒏 𝑭𝒓𝒂𝒏𝒄𝒊𝒔𝒄𝒐 I will reveal a secret system that allows your Business to increase profitability at least four times a year! I've done it for others and will do it for you! I use a professional and empathic approach to lead you to success in business. If you're tired of coaches and consultants who can't deliver promised results – reach out to me! I'm committed to your success, and that's why you'll have a lifetime money-back guarantee with UPWORK protection🛡️! 💰 No other coach can match this offer! Services: 📊 Business Strategy creation – understanding your strategy is vital for success, I'll make a realistic strategy that will lead to fantastic growth Business Analysis – will help you to understand how your business is actually working with BPMN diagrams Business Development – from project management to product development, from hiring to marketing execution E-commerce growth – Will ensure you have a high-converting Shopify store Reach out now – my calendar has just a few available spots this month. ⛔️🚫 I don't coach companies without revenue.

Managed more than $500,000 over the last year Experience in managing projects with budgets of up to $55 000/month **Facebook Blueprint Certified Media Buyer Professional** **UpWork - Top Rated Plus Freelancer** -------------------------------------------------- Clients' Feedback -------------------------------------------------- "Excellent, Igor is a very meticulous & professional specialist, very responsible and deliver exceptional service over and above what normally might be expected I highly recommend him for ongoing projects where you need dedicated serious approach" "It was very simple and interesting to work with Igor. He showed his professionalism and completed all the work on time. -------------------------------------------------- I help clients to: - find the exact needed audience for the business - to create attractive visuals - to make changes on the website for higher conversion rates - to track and analyse all the website visitors - to lead back the visitors that haven't made a transaction I do anything possible to turn the feed scrolling people into your customers. And I do that by using marketing experience acquired while working with such companies as Revolt, WoowDesign, Centum D. When you work with me you will get fast response, clear communication and detailed reports. If any of that sounds like what you need, contact me!