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###Top Rated VA for Coaches & Creators### If your days are disappearing in emails, admin, tools, and “small things” that just keep piling up, that’s what I’m here to help with. I have experience working with multiple founders, coaches, creators, and online businesses. My job is to free up your time and focus on your growth. I work best with creators and coaches who want things done right, properly, and efficiently. HOW I SUPPORT YOUR BUSINESS Email & Inbox Management ◼️Inbox organisation using filters, labels, and automations ◼️Priority-based email sorting so nothing important is missed ◼️Gmail workflows that save time and reduce daily overwhelm Social Media Backend Support ◼️ Scheduling and posting content across platforms ◼️ Managing DMs, comments, and backend engagement ◼️ Allowing you to focus on creation while I handle execution Admin & Operational Support ◼️ Calendar management and meeting coordination ◼️ Data entry, documentation, and record maintenance ◼️ Strong proficiency in Google Workspace & MS Office LMS & Membership Platform Management ◼️ Course setup, management, and migration ◼️ Experienced with Kajabi, Circleso, Teachable, Thinkific, ClickFunnels, Skool, Xperiencify, Membershipio, GoHighLevel, WordPress ◼️ Smooth learner experience with clean backend systems Research & Lead Generation ◼️ Data collection and information extraction from web platforms ◼️ High accuracy and clean formatting ◼️ Reliable delivery for research-heavy tasks Project Management ◼️Task planning, tracking, and coordination ◼️Tools I actively use: ClickUp, Asana, Trello, Notion ◼️ Keeps projects moving without constant follow-ups ###Customer Support Specialist | Zendesk | Payments, Disputes & Customer Retention### If your inbox is overflowing, customers are frustrated, or disputes are eating up your time, that’s where I step in. I’m a customer support specialist with 3 years+ of hands-on experience supporting eCommerce businesses, courier services, and online communities through email, live chat, and ticketing systems. I’ve worked in fast-paced environments where clarity, calm communication, and quick resolution actually matter. At peak times, I’ve handled ~50 tickets in an 8-hour shift, while maintaining accuracy, professionalism, and customer trust. WHAT I DO BEST Customer Support & Helpdesk ◾Resolve customer issues via email, live chat, and ticketing systems ◾Experienced with Zendesk and structured support workflows ◾Comfortable adapting quickly to new tools, products, and SOPs Payments, Refunds & Disputes ◾Handle chargebacks, refunds, and billing issues ◾Experienced with PayPal and Stripe ◾Communicate clearly with customers while protecting company policies ◾De-escalate tense situations and reduce repeat disputes Problem-Solving & Retention ◾Address billing, delivery, and service-related complaints ◾Identify recurring issues and flag them before they escalate ◾Calm, solutions-first approach; even with upset customers Reliability & Professionalism ◾Consistent availability and dependable delivery ◾Strong written communication and documentation ◾Works well independently or with support teams INDUSTRIES I’VE SUPPORTED ◾eCommerce ◾Courier & logistics services ◾Online communities & membership platforms

Are you looking for someone who can deliver exceptional guest experiences while keeping your short-term rental running smoothly, backed by real customer service expertise? As a customer service specialist with over 4 years of experience, I'm passionate about delivering exceptional service and leaving every customer with a lasting impression of satisfaction. I bring that same standard to short-term rental operations, having personally handled guest messaging, check-ins, review management, and cleaning coordination for an Airbnb and Booking,com listed property over the past several months. Here's how I can help: ✔️ Guest Communication (pre-arrival, check-in, during stay & post-stay) ✔️ Inbox & Reservation Management ✔️ Review Management ✔️ Cleaning & Maintenance Coordination ✔️ Customer Service (Email, Chat & Phone) ✔️ Complaint Resolution & Issue Troubleshooting ✔️ Administrative Support & CRM Management ✔️ Data Entry & Report Preparation ✔️ Sales Expertise & Order Fulfillment ✔️ Microsoft Excel & Google Workspace ✔️ Trello, Asana & Meta Marketing Tools One of my proudest accomplishments is earning the highest marks for customer satisfaction company-wide in customer relations. I've also handled high-volume sales with 100% accuracy and managed inventory/vendor relations, skills that carried over directly into coordinating cleaners, responding to guest concerns quickly, and keeping a property running smoothly day to day. I pride myself on being: Reliable • Detail-Oriented • Highly Organized • Proactive Fast Learner • Excellent Written & Verbal Communicator Calm Under Pressure • Solution-Focused I genuinely enjoy building long-term working relationships with business owners who value professionalism, trust, and consistency. Once I understand your workflow, I work independently, communicate proactively, and look for ways to improve operations not just complete assigned tasks. If you're looking for a dependable Customer Support Specialist, Guest Communication Expert, or Virtual Assistant who genuinely cares about your guests and your business, let's connect and build an outstanding guest experience together.

Handling 4,000+ products from messy supplier PDFs, inconsistent variants, and constant price updates isn’t simple and it’s rarely automated. I specialize in turning that chaos into structured, scalable Shopify catalogs. What I handle inside Shopify: 🔹 Product & Catalog Management (Core Focus) — Product uploads (manual + bulk via CSV / Matrixify) — Variant setup (size, technical products, multi-brand catalogs) — Catalog structuring (vendors, brands, categories, collections, tags) — Product page cleanup (titles, descriptions, formatting, images) — Converting messy supplier PDFs into structured Shopify-ready data 🔹 Store Backend & Operations — Bulk updates (pricing, inventory, product data) — Ongoing catalog maintenance and cleanup — Order management and Shopify admin support — App setup, configuration, and troubleshooting — Light theme adjustments (HTML, CSS, basic Liquid edits) 🔹 Customer Support (Secondary Skill) — Email and chat support using Shopify and Gorgias — Handling order issues, tracking, returns, and exchanges — Customer communication with a clear, solution-focused approach What makes my work different: Most Shopify stores don’t struggle with simple uploads they struggle with messy, inconsistent data that doesn’t fit neatly into systems. Here are a couple of real examples from my work: 🔹 Structured 4,000+ Products from Complex Supplier Data A client provided product data through multiple PDFs from different vendors, each with different brands, categories, and inconsistent formats. — Broke down vendor → brand → category structure — Converted unstructured PDFs into clean Excel datasets — Managed SKUs, variants, and pricing manually where needed — Handled ongoing updates including new products and price changes Result: A fully structured Shopify catalog that could be maintained and scaled without confusion. 🔹 Custom “Contact for Freight” Workflow for High-Value Products For high-ticket items (e.g., $8,000 karts), standard checkout was not practical due to freight complexity. — Replaced “Add to Cart” with a custom inquiry system — Built a popup form capturing customer and product details — Set up automated email notifications + Google Sheets tracking Result: A structured lead capture system that improved inquiry handling and reduced checkout friction. Final note: I focus on keeping Shopify stores organized, accurate, and easy to manage especially when product data is complex or constantly changing. If your product catalog is messy, time-consuming to manage, or slowing down your store, I can help bring structure and clarity to it.

Hi there! I’m Raunak your go-to customer support pro with 6 years of hospitality and customer service experience in Sydney, Australia also with experience in virtual customer service representative holdinga Diploma in Hospitality Management. I know how to keep customers happy, calm under pressure, and make every interaction feel smooth and personal. I specialize in online customer support across chat, email, and account management.I am tech savvy and a curious learner. I have experience with different CRM like lodgify, zandesk, pulse and many more. Here’s why clients love working with me: Fluent English: Clear, professional, and friendly communication every time. Tech-Savvy: Quick to learn new tools and platforms; comfortable managing multiple systems. Fast & Accurate: Typing at lightning speed without mistakes. Problem Solver: Calm under pressure, making smart, rational decisions on the spot. Pleasant & Professional: Build genuine connections with customers and clients alike. Organized & Detail-Oriented: Keep things running smoothly without missing a beat. I’m available for flexible hours, love taking ownership of tasks, and am committed to delivering results that make clients happy and loyal. Let’s make your customer support seamless, efficient, and enjoyable!

I turn chaos into calm and tasks into triumphs. 💪 Whether it’s helping your customers feel heard 🎧, organizing the back-end like a pro 📁, or handling support with clarity and confidence. I’m the kind of assistant you can actually count on. ⚡ I communicate fast, learn even faster, and never miss the small stuff. 📌 Reliable, detail-obsessed, solution-driven, no babysitting needed. 💬 Always cool under pressure, always there when you need me. Let’s make things run smoother, faster, and way more awesome. 🚀

I help small and medium business build their brand by providing well-edited videos, canva edited content, and authentic engagement. I am a jack of all trades. There's no job too small or too boring for me. *wink* 💡𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧 𝙩𝙝𝙚 𝙬𝙖𝙮𝙨 𝙄 𝙘𝙖𝙣 𝙗𝙚 𝙤𝙛 𝙨𝙚𝙧𝙫𝙞𝙘𝙚: 🏆 Upwork Skill Certified - Customer Service 🔥 Get more engagement, sales, and exposure. 🔥 Expect me to produce highly creative and engaging materials needed for your business. 🏆 𝙎𝙤𝙢𝙚 𝙤𝙛 𝙩𝙝𝙚 𝙨𝙠𝙞𝙡𝙡𝙨 𝙖𝙣𝙙 𝙨𝙤𝙛𝙩𝙬𝙖𝙧𝙚 𝙄 𝙖𝙢 𝙛𝙖𝙢𝙞𝙡𝙞𝙖𝙧 𝙬𝙞𝙩𝙝 (𝙗𝙪𝙩 𝙣𝙤𝙩 𝙡𝙞𝙢𝙞𝙩𝙚𝙙 𝙩𝙤) 𝙖𝙧𝙚 𝙩𝙝𝙚 𝙛𝙤𝙡𝙡𝙤𝙬𝙞𝙣𝙜: ⚡ Canva ⚡ Adobe Photoshop ⚡ Google Suite ⚡Buffer ⚡Excel | Spreadsheet | Microsoft Office | Google ⚡Powerpoint ⚡Hootsuite ⚡ Later ⚡Trello ⚡Asana ⚡Slack ⚡Instagram Engagement ⚡Social Media Management ⚡ Inshot ⚡Video Editing ⚡Web Research ⚡Data Entry ⚡Intercom ⚡Scheduling ⚡ Email Communication ⚡Calendar Management ⚡ Email Management ⚡iMovie ⚡Kapwing ⚡Hubspot ⚡Dropbox ⚡Google Drive ⚡CRM ⚡Movavi ⚡Filmora ⚡Mobile App tester ⚡ Website Tester ⚡ Beta Tester ⚡️App Review ⚡Database Management ⚡Capcut ⚡Airtable ⚡Monday.com ⚡Subtitling ⚡Tiktok ⚡ Instagram ⚡ Youtube ⚡ Facebook ⚡ Reels ⚡️ Color LUTs ⚡️ Social AR Filter ⚡️ Adobe Lightroom ⚡ Chat Support I am tech-savvy and can adapt easily to a wide range of programs. I am always open to learning and using new tools and skills. Let's talk about how to make your life easier. Send me a message so I can help you ASAP.