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🌟 Rising Talent on Upwork within just 2 months of starting my freelancing journey; a milestone I earned through consistent quality, dedication, and a genuine passion for my work. 📌 A Quick Heads-Up: Don’t be misled by the open contracts on my profile. These are successfully completed projects with clients who have chosen to keep the contracts open for future assignments. I am currently available for new projects and long-term collaborations. With 15+ years of professional experience across customer service, sales, corporate training, quality, and English language education, I bring a unique combination of communication expertise, people skills, attention to detail, and a strong client-focused approach. ✨ My Core Expertise ✔ Customer Service & Client Relationship Management ✔ Data Annotation & AI Content Evaluation ✔ Corporate Training & Professional Development ✔ English Language Training & Coaching ✔ Communication & Soft Skills Development ✔ Sales & Customer Engagement ✔ Stakeholder Management & Team Collaboration ✔ Content Development & Training Support As an experienced English Language Lecturer, Corporate Trainer, and Quality professional, I have trained and coached learners, professionals, and corporate teams while helping them strengthen their communication, confidence, and workplace skills. My corporate journey has also given me hands-on experience in customer service, sales, quality auditing, team management, problem-solving, and relationship building — skills that now add real value to every freelance project I take on. 🎧 Language, Transcription & Content Expertise Alongside my corporate career, I bring 7+ years of freelance experience in: ✔ Punjabi, Hindi & English Translation ✔ Audio & Video Transcription with Timestamps ✔ Subtitling & Captioning – SRT Creation, Syncing & Formatting ✔ Transliteration – Punjabi/Hindi ↔ English ✔ Proofreading, Editing & Content Writing ✔ Data Annotation & Content Review ✔ AI-assisted Content Creation & Evaluation 🤖 Tools & Platforms • ChatGPT, Claude & Gemini • Canva & Adobe tools • Leonardo AI & Ideogram • OTranscribe & transcription platforms • Subtitle creation and formatting tools • YouTube Create • Proofreading & Quality Assurance tools 🌍 Global Experience I have worked with clients and learners across India and internationally, delivering professional, culturally sensitive, accurate, and high-quality work across different industries and project types. 🎯 What You Can Expect From Me • Clear and professional communication • Exceptional attention to detail • Reliable and timely delivery • A quality-first approach • Ability to follow detailed instructions accurately • Strong ownership and accountability • Long-term commitment to client satisfaction If you’re looking for someone who combines extensive corporate experience with strong language, training, AI evaluation, data annotation, customer service, and content expertise, I’d be happy to collaborate. Let’s connect and discuss how I can add value to your project!

Experienced Communication Skills Trainer specializing in verbal, vocal, and non-verbal communication, curriculum design, and learner assessment frameworks. I design interactive, results-driven programs and also provide professional proof-reading and annotation services for e-learning and training content. Skilled in Ed-Tech platforms, I create engaging, practical, and scalable learning experiences that build confidence and communication mastery.

ISO Consultant | Technical Content Writer | Content Proof Reader | QEHS Expert | Management System Specialist | 10+ Years Industry Experience I help organizations build robust ISO management systems through expert consulting, documentation, auditing, and training. With 10 years of hands-on experience in the chemical, manufacturing & service industry , I bring deep domain knowledge and a practical approach to ISO implementation and operational excellence. Here’s what I offer: 1.0 ISO Documentation Preparation 1.1 Development of SOPs, Manuals, Policies, Formats, and Work Instructions 1.2 Customized documentation for ISO 9001, ISO 14001, ISO 45001, ISO 50001, ISO 17025, IATF 16949 1.3 Delivery of digital & editable formats tailored to client’s business processes 2.0 Internal Audit Services 2.1 Internal audits for QMS, EMS, OHSMS & IATF systems 2.2 Risk-based auditing approach aligned with ISO requirements 2.3 Comprehensive audit reports with non-conformance tracking 3.0 Gap Analysis & Readiness Assessment 3.1 Evaluation of existing systems vs. ISO standard requirements 3.2 Supplier audits to assess compliance and performance 3.3 Preparation of detailed action plan to close identified gaps 3.4 Support for certification and recertification readiness 4.0 Management Consulting 4.1 End-to-end implementation of Integrated Management Systems (IMS) 4.2 Support for Responsible Care, NABL, and customer-specific requirements 4.3 Continual improvement planning using Lean, 5S, and PDCA approach 5.0 Root Cause Analysis (RCA) & Problem Solving 5.1 Application of RCA tools: 5 Whys, Fishbone, Why-Why Analysis, FMEA 5.2 Support in effective Corrective & Preventive Action (CAPA) implementation 5.3 Coaching teams to develop a problem-solving culture 6.0 Training & Awareness Programs 6.1 Onsite and remote training on ISO standards, internal auditing, RCA, and 5S 6.2 Tailored training modules for operators, executives, and managers 6.3 Training material with case studies and assessments 7.0 Audit Support & Certification Assistance 7.1 Liaison with certification bodies and consultants 7.2 Pre-certification checks and documentation validation 7.3 Assistance in external audit handling and closure of non-conformities 8.0 Technical Content Writing 8.1 Preparation of detailed, reader-friendly technical content with a human touch 8.2 Easy-to-understand documentation tailored for end-users and auditors 8.3 Support in creating clear communication materials for policies, procedures, and guidelines 9.0 External Audits & Supplier Assessments 9.1 Supplier qualification audits to evaluate potential suppliers 9.2 Supplier approval audits as per organizational and international standards 9.3 Interim audits for verification of compliance and performance 9.4 Independent external audits to strengthen governance and reliability Why Work With Me? 1. Proven Expertise – Over 10+ years of hands-on experience as a QEHS professional in leading manufacturing industries. 2. Certified Auditor – Qualified Internal Auditor for ISO 9001, ISO 14001, ISO 45001, IATF 16949, and NABL, ensuring globally recognized compliance expertise. 3. Industry Insight – In-depth knowledge of real-world industry challenges, risks, and compliance requirements, enabling practical and effective solutions. 4. Tailored Solutions – Delivery of customized documentation, audits, and training aligned with your business processes, not just generic templates. 5. Reliable & Timely – Commitment to on-time delivery with ongoing support even after project completion. 6. Simplifying Complexity – Passionate about making ISO systems simple, practical, and user-friendly, while empowering your teams to sustain improvements. Let’s connect and build systems that work for your people and processes.

With over 8 years in teaching and curriculum development, I bring both classroom insight and pedagogical expertise to every project I take on. My Core Services: - Designing custom skill-based and competency-first frameworks for schools, homeschooling, or independent learners - Mapping standard academic curricula for K-12 - Building learner-centered lessons that ignite curiosity and critical thinking; I specialize in turning complex topics into age-appropriate learning experiences - Creating pedagogically sound frameworks for edtech companies looking to automate content - Manuscript review for education/nonfiction books: research-backed feedback and constructive, actionable suggestions - Designing professional PowerPoint presentations, interactive worksheets, and engaging activity guides

With more than 10+ years of experience in consulting, specific to education & learning sector, I can deliver quality and enhanced projects in content development, training materials, content editing and review, instruction design and e-learning content development. From ideation - need assessment - delivery and refinement of content, I render professional services to enhance your product or services. Since I do have qualification in Computer Engineering, technical documentation is one of my forte too. Areas of Expertise: a. Training and Capacity Building ✅ b. Skilling ✅ c. Content and Curriculum Design ✅ d. Education and Technology (Edtech) ✅ e. Research ✅ f. Teaching & Pedagogy ✅ g. K-12 Education ✅ h. Visual design | Canva | AI ✅ i. Movie Creation | iMovie | Canva ✅

Assessment Designer and Curriculum Developer specializing in ESL, IELTS, CEFR-aligned learning content, placement tests, question banks, and K-12 educational resources. PROVEN RESULTS • Developed IELTS preparation materials, assessments, and learning resources for a UK-based client • Created CEFR-aligned English learning content (A1–C1) for a language learning application • Developed English placement tests, diagnostic assessments, and learner evaluation materials • Created quizzes, question banks, workbook activities, and assessment resources for online learning programmes • Designed K-12 and AI-assisted educational content for US-based education projects WHAT I OFFER • Assessment Design & Question Banks • Placement Tests & Diagnostic Assessments • Curriculum Development & Course Mapping • ESL & IELTS Learning Materials • CEFR-Aligned Learning Content (A1–C1) • Workbooks, Activities & Learner Resources • Learning Outcomes & Evaluation Materials • K-12 Educational Content • AI-Assisted Educational Content IDEAL CLIENTS • EdTech Companies • ESL & IELTS Training Providers • Language Learning Apps • Educational Publishers • Corporate Training Providers • Coaches & Subject Matter Experts TOOLS Canva, AI, Microsoft Office If you need assessments, question banks, placement tests, curriculum materials, learner resources, or structured educational content aligned with clear learning outcomes, I’d be happy to help.