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Hi there! I'm Chiamaka and if you're reading this, you're probably buried in support tickets, juggling customer queries, or trying to make sure no client feels unheard. I get it and I’m here to help. I’m a highly experienced Customer Support Specialist and Virtual Assistant with a proven track record of delivering not just answers, but experiences (results) that turn first-time users into loyal customers. With several years of hands-on experience in customer service, I’ve handled everything from high-volume email queues to chat and phone support, dispute resolution, and product troubleshooting. My superpower? Empathy, efficiency, and a calm, solution-first approach that keeps customers happy and teams flowing smoothly. HERE’S WHAT I BRING TO THE TABLE: ✅ Exceptional communication (both written & verbal) ✅ Time management ✅ Conflict resolution and customer retention strategies ✅ Attention to detail ✅ Team collaboration and project follow-through ✅ Data entry and CRM documentation ✅ Email/phone & chat support. TOOLS I’M PROFICIENT IN: I’m highly proficient with industry-standard tools and systems, allowing me to work efficiently, adapt quickly, and deliver results with minimal supervision. ✔️ Zendesk ✔️ Helpscout ✔️ Freshdesk ✔️ HubSpot ✔️ Ringer ✔️ Salesforce ✔️ Zoho ✔️ Slack ✔️ Gorgias ✔️ Asana ✔️ Freshdesk ✔️ Google Workspace ✔️ ScanWriter AI TOOLS I’M PROFICIENT IN: I leverage modern AI tools to deliver faster, well-researched, and polished results; helping clients save time while maintaining high standard. These tools include: ✔️ Chat GPT ✔️ Claude ✔️ Elicit ✔️ Perplexity ✔️ Gemini Whether you're looking for someone to reduce your support backlog, build long-term relationships with your clients, or just free up your time so you can focus on the big picture. I'm your person. Let’s make your customer experience unforgettable (in a good way!). I’d love the opportunity to support you and your team. Please don’t hesitate to message me or send an invite to discuss how we can work together. Warmly, Chiamaka Obika

Hi, I’m a Certified Life Coach and Domestic Abuse Victim Advocate with a heart for helping people heal, grow, and move forward. With years of experience in leadership, administration, and client support, I bring not just skills — but empathy, reliability, and a true commitment to excellence. I specialize in: ✅ Fast & accurate data entry (80+ WPM) ✅ General transcription & shorthand ✅ Task organization & streamlining ✅ Virtual assistance for individuals, teams, and mission-driven organizations Whether you're an entrepreneur, small team, or non-profit leader, I can help you stay on track, stay organized, and reduce overwhelm — while you focus on what matters most. As a proud mom of 7 and grandma of 6, multitasking and adaptability are second nature to me. I'm currently seeking flexible, meaningful work where I can contribute to others’ success with heart and precision. Let’s connect if you're looking for someone dependable, detail-oriented, and genuinely easy to work with!

9+ years. 100% Job Success. I'm a bilingual (EN/ES) customer support specialist who helps businesses deliver fast, empathetic, and organized support via email, chat, and phone. I've handled high-volume support at companies like Roblox and Chairish, managing everything from account issues and order disputes to community moderation and billing escalations. I help businesses stay on top of messages, schedules, and operations while making sure clients and teams feel supported and valued. 💬 What I can help with: • Email, Chat & Phone Support (bilingual, professional) • E-commerce Order Management (returns, cancellations, damages) • Account & Billing Issue Resolution • Community Moderation & Trust & Safety • Operations & Administrative Support 🌟 Why clients keep coming back: • Empathetic, clear communicator in both English and Spanish • Highly organized. I don't let things fall through the cracks! • Experienced with CRM tools, ticketing systems, and fast-paced queues • Top Rated Plus with 100% Job Success across 14 contracts If you need someone reliable who hits the ground running, let's talk.

I help businesses improve sales performance, customer experience, and operational efficiency by combining strong leadership with practical systems that drive results. With over 8 years of experience across financial services, operations, and team leadership, I specialize in helping organizations bring clarity and structure to fast-paced environments. I have led teams in both in-person and remote settings, coached employees to exceed performance goals, and implemented processes that strengthen both team accountability and customer satisfaction. Throughout my career, I’ve built a reputation for stepping into complex situations, identifying what isn’t working, and creating solutions that improve performance while supporting the people behind the work. My experience spans sales leadership, operations management, and office administration. As an Office Manager, I managed daily operations, implemented software systems, and supported HR and recruiting processes, including writing job descriptions, sourcing candidates across multiple platforms, and conducting interviews to build strong teams. I also oversaw payroll processes, employee training, performance evaluations, and internal communications to ensure efficient and organized operations. In my current role, I monitor customer service and sales calls for quality and compliance assurance. This includes evaluating customer interactions, identifying coaching opportunities, and ensuring teams follow company policies and regulatory standards while maintaining a high-quality customer experience. Across leadership and operational roles, I have: • Coached and developed teams to exceed sales and service goals • Built performance-driven cultures grounded in accountability and clear expectations • Monitored and evaluated calls to ensure quality assurance and regulatory compliance • Developed training and enablement programs that translate strategy into execution • Led recruiting and hiring efforts, including job description development and interviewing • Implemented operational systems that improve efficiency and workflow • Managed escalations and complex client situations where trust and outcomes matter • Built strong relationships with clients, employees, and community partners What sets me apart is how I lead and operate. I combine direct, decisive leadership with strong analytical thinking and a deep respect for the human side of business. I believe great results come from clear direction, thoughtful problem-solving, and empowering people to do their best work. I thrive in roles where I can bring structure to complexity, develop strong teams, and help organizations create systems that support sustainable growth. If you’re looking for someone who can strengthen operations, improve quality and compliance, and elevate customer or client outcomes, I’d love to connect and discuss how I can contribute to your business.

Strong client relationships and airtight documentation do not happen by accident; they are the result of deliberate, skilled, and consistent professional effort. That is exactly what I bring. I specialize in three core areas that sit at the heart of any client-facing, service-driven organization: customer service, client relationship management, and legal drafting. Together, these skills allow me to support businesses not just in acquiring and retaining clients, but in protecting the agreements and commitments that underpin those relationships. **Customer Service** — I approach every client interaction with patience, professionalism, and a genuine commitment to resolution. Whether managing inquiries, handling escalations, or navigating sensitive situations, I remain composed and solution-focused at all times. I understand that each touchpoint is an opportunity to either strengthen or erode trust, and I treat it accordingly. Clients who feel heard, valued, and well-supported are clients who stay, and that outcome is always my goal. **Client Relationship Management** — Beyond individual interactions, I take a strategic view of client relationships as long-term partnerships. I proactively manage communication, anticipate client needs, track engagement history, and ensure that nothing falls through the cracks. I build rapport naturally while maintaining clear professional boundaries, and I am skilled at managing expectations honestly and diplomatically. Whether onboarding new clients, nurturing existing accounts, or re-engaging lapsed ones, I bring structure and warmth in equal measure. **Legal Drafting**— Precision in language is not a preference , it is a necessity. I draft, review, and refine a range of legal and business documents, including contracts, agreements, terms and conditions, correspondence, and supporting documentation. I pay close attention to clarity, consistency, and intent, ensuring that every document accurately reflects the agreed terms and minimizes ambiguity. I understand the weight that legal language carries and approach every document with the care and diligence it deserves. For organizations and clients that value professionalism, precision, and people, I am ready to deliver on all three.

I'm a Customer Support & Community Engagement Specialist with a strong foundation in client service, virtual assistance, and creative project management. I help entrepreneurs and small teams deliver exceptional customer experiences by managing the day-to-day interactions that build trust and loyalty. With a BFA in Design and a background spanning hospitality, wellness, education, and entertainment, I bring excellent communication skills, tech-savvy systems thinking, and a thoughtful, human-centered approach to every interaction. Whether I’m handling customer inquiries, engaging with community members through email or social media, or keeping your inbox and calendar running smoothly — I help ensure your customers feel heard, valued, and connected to your mission. 🔑 Key Skills: Customer Support (Email, Chat, Contact Forms) Community Engagement & Retention Scheduling & Calendar Management Admin Support & Process Organization CRM Platforms (e.g. HubSpot, Mailchimp, Notion, Google Suite) Content Assistance & Light Copywriting I thrive in mission-driven environments and am especially effective in fast-paced, heart-centered businesses where client connection is key.