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I help businesses improve sales performance, customer experience, and operational efficiency by combining strong leadership with practical systems that drive results. With over 8 years of experience across financial services, operations, and team leadership, I specialize in helping organizations bring clarity and structure to fast-paced environments. I have led teams in both in-person and remote settings, coached employees to exceed performance goals, and implemented processes that strengthen both team accountability and customer satisfaction. Throughout my career, I’ve built a reputation for stepping into complex situations, identifying what isn’t working, and creating solutions that improve performance while supporting the people behind the work. My experience spans sales leadership, operations management, and office administration. As an Office Manager, I managed daily operations, implemented software systems, and supported HR and recruiting processes, including writing job descriptions, sourcing candidates across multiple platforms, and conducting interviews to build strong teams. I also oversaw payroll processes, employee training, performance evaluations, and internal communications to ensure efficient and organized operations. In my current role, I monitor customer service and sales calls for quality and compliance assurance. This includes evaluating customer interactions, identifying coaching opportunities, and ensuring teams follow company policies and regulatory standards while maintaining a high-quality customer experience. Across leadership and operational roles, I have: • Coached and developed teams to exceed sales and service goals • Built performance-driven cultures grounded in accountability and clear expectations • Monitored and evaluated calls to ensure quality assurance and regulatory compliance • Developed training and enablement programs that translate strategy into execution • Led recruiting and hiring efforts, including job description development and interviewing • Implemented operational systems that improve efficiency and workflow • Managed escalations and complex client situations where trust and outcomes matter • Built strong relationships with clients, employees, and community partners What sets me apart is how I lead and operate. I combine direct, decisive leadership with strong analytical thinking and a deep respect for the human side of business. I believe great results come from clear direction, thoughtful problem-solving, and empowering people to do their best work. I thrive in roles where I can bring structure to complexity, develop strong teams, and help organizations create systems that support sustainable growth. If you’re looking for someone who can strengthen operations, improve quality and compliance, and elevate customer or client outcomes, I’d love to connect and discuss how I can contribute to your business.

9+ years. 100% Job Success. I'm a bilingual (EN/ES) customer support specialist who helps businesses deliver fast, empathetic, and organized support via email, chat, and phone. I've handled high-volume support at companies like Roblox and Chairish, managing everything from account issues and order disputes to community moderation and billing escalations. I help businesses stay on top of messages, schedules, and operations while making sure clients and teams feel supported and valued. 💬 What I can help with: • Email, Chat & Phone Support (bilingual, professional) • E-commerce Order Management (returns, cancellations, damages) • Account & Billing Issue Resolution • Community Moderation & Trust & Safety • Operations & Administrative Support 🌟 Why clients keep coming back: • Empathetic, clear communicator in both English and Spanish • Highly organized. I don't let things fall through the cracks! • Experienced with CRM tools, ticketing systems, and fast-paced queues • Top Rated Plus with 100% Job Success across 14 contracts If you need someone reliable who hits the ground running, let's talk.

I help founders and growing teams stay organized, hire efficiently, and keep operations running smoothly. I bring hands-on experience supporting both recruiting pipelines and day-to-day operations, and I’m comfortable stepping into fast-moving environments where structure, follow-through, and communication matter. I also support clients as an accountability partner, helping maintain structure, priorities, and consistent progress across ongoing work. 🔹 Recruiting & Onboarding Experience I’ve managed full hiring pipelines, including: - Sourcing and screening candidates (Indeed and other platforms) - Conducting structured screening calls - Scheduling interviews and coordinating with hiring managers - Managing onboarding workflows end-to-end - Guiding new hires through documentation, background checks, and training steps - Ensuring a smooth, professional first experience for new team members 🔹 Operations & Client Coordination Beyond recruiting, I’ve supported ongoing business operations by: - Managing client communication and follow-ups - Coordinating schedules, calendars, and internal tasks - Tracking workflows and keeping teams aligned - Creating and maintaining CRM systems and organized records - Auditing and rebuilding SOPs to optimize systems and improve workflows - Supporting day-to-day execution so leadership can focus on growth In previous roles, I’ve acted as a key point of contact between clients, internal teams, and leadership, ensuring communication stays clear and organized. 🔹 How I Work I bring structure and consistency to fast-moving environments where priorities can shift quickly. Alongside execution, I naturally support teams as an accountability partner, helping keep tasks, priorities, and deadlines clear and on track. I’m proactive with follow-ups, organize work into simple, manageable systems, and help maintain steady progress across ongoing responsibilities. Whether it’s tracking progress, keeping communication aligned, or reinforcing priorities, I focus on creating clarity and reliable execution. - Strong organization and prioritization - Clear task tracking and deadline management - Proactive follow-ups and status check-ins - Simple, effective systems to keep work organized - Reliable execution with minimal supervision 🔹 Tools I've worked with Trello, Asana, Airtable, Google Workspace, Microsoft Office, Slack, Zoom, Senja, Calendly, Grammarly, Claude, Zapier, Indeed for Employers, Checkr, Bullhorn CRM, Jobber, LaunchBay I adapt quickly to new tools and workflows and communicate clearly while supporting clients in both internal and client-facing roles. I’m available during U.S. business hours and open to long-term roles where I can provide consistent support. *My hourly rate reflects executive-level support and may vary depending on scope and responsibility.

Hi there! I'm Chiamaka and if you're reading this, you're probably buried in support tickets, juggling customer queries, or trying to make sure no client feels unheard. I get it and I’m here to help. I’m a highly experienced Customer Support Specialist and Virtual Assistant with a proven track record of delivering not just answers, but experiences (results) that turn first-time users into loyal customers. With several years of hands-on experience in customer service, I’ve handled everything from high-volume email queues to chat and phone support, dispute resolution, and product troubleshooting. My superpower? Empathy, efficiency, and a calm, solution-first approach that keeps customers happy and teams flowing smoothly. HERE’S WHAT I BRING TO THE TABLE: ✅ Exceptional communication (both written & verbal) ✅ Time management ✅ Conflict resolution and customer retention strategies ✅ Attention to detail ✅ Team collaboration and project follow-through ✅ Data entry and CRM documentation ✅ Email/phone & chat support. TOOLS I’M PROFICIENT IN: I’m highly proficient with industry-standard tools and systems, allowing me to work efficiently, adapt quickly, and deliver results with minimal supervision. ✔️ Zendesk ✔️ Helpscout ✔️ Freshdesk ✔️ HubSpot ✔️ Ringer ✔️ Salesforce ✔️ Zoho ✔️ Slack ✔️ Gorgias ✔️ Asana ✔️ Freshdesk ✔️ Google Workspace ✔️ ScanWriter AI TOOLS I’M PROFICIENT IN: I leverage modern AI tools to deliver faster, well-researched, and polished results; helping clients save time while maintaining high standard. These tools include: ✔️ Chat GPT ✔️ Claude ✔️ Elicit ✔️ Perplexity ✔️ Gemini Whether you're looking for someone to reduce your support backlog, build long-term relationships with your clients, or just free up your time so you can focus on the big picture. I'm your person. Let’s make your customer experience unforgettable (in a good way!). I’d love the opportunity to support you and your team. Please don’t hesitate to message me or send an invite to discuss how we can work together. Warmly, Chiamaka Obika

I'm a Customer Support & Community Engagement Specialist with a strong foundation in client service, virtual assistance, and creative project management. I help entrepreneurs and small teams deliver exceptional customer experiences by managing the day-to-day interactions that build trust and loyalty. With a BFA in Design and a background spanning hospitality, wellness, education, and entertainment, I bring excellent communication skills, tech-savvy systems thinking, and a thoughtful, human-centered approach to every interaction. Whether I’m handling customer inquiries, engaging with community members through email or social media, or keeping your inbox and calendar running smoothly — I help ensure your customers feel heard, valued, and connected to your mission. 🔑 Key Skills: Customer Support (Email, Chat, Contact Forms) Community Engagement & Retention Scheduling & Calendar Management Admin Support & Process Organization CRM Platforms (e.g. HubSpot, Mailchimp, Notion, Google Suite) Content Assistance & Light Copywriting I thrive in mission-driven environments and am especially effective in fast-paced, heart-centered businesses where client connection is key.

I’m a dedicated and results-driven professional with a background in psychology and a strong focus on supporting individuals, teams, and organizations through thoughtful communication and reliable service. With a Bachelor of Science in Psychology from Washington State University, I bring a deep understanding of human behavior, mental wellness, and interpersonal dynamics to every role. Experience in mental health support, counseling-related services, customer success, and virtual assistance. Skilled at managing administrative tasks, assisting clients, onboarding employees, and ensuring that systems and communication flow smoothly within organizations. I pride myself on my attention to detail, ability to work independently, and holding myself accountable. Enjoy delivering high-quality work while building positive relationships with clients and teams with the goal of long term meaningful collaborations. My ability to combine empathy, organization, and clear communication makes me an asset in roles involving mental health support, client services, administrative coordination, and remote team operations. I am very passionate about Accessibility Auditing and being able to help facilitate other generations to enjoy the internet effectively, comfortably and safely. I excel at testing and auditing websites or businesses due to my attention to detail and ability to step back and look at the big picture when needed. I’m experienced in utilizing email, text, and phone communication in order to achieve high volume outreach personalized to your needs.