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Hi, I'm Mary The Founder of BookedVibesCollective an Inbound Sales & Lead Follow-Up Agency. I help businesses respond to leads quickly, follow up consistently, build relationships, and convert more opportunities into revenue. With 25+ years of experience in sales, customer engagement, enrollment, and customer communication, I specialize in working warm leads through phone calls, text messages, email, and CRM follow-up. My approach is consultative, relationship-driven, and focused on creating a positive customer experience while keeping opportunities moving forward. My services include: • Inbound Lead Response • Warm Lead Follow-Up • Lead Nurturing • Appointment Setting & Confirmation • Discovery Calls • Customer Success & Retention • CRM Management & Pipeline Tracking • Multi-Touch Phone, Text & Email Follow-Up • Sales Support & Enrollment Assistance • Customer Communication & Engagement As a former educator turned sales professional, I bring strong communication skills, active listening, empathy, and the ability to quickly build trust with prospects and customers. I am experienced with Salesforce, Pipedrive, Close CRM,, Google Workspace, Calendly, dialers, AI-assisted communication tools, and a variety of CRM and sales platforms. I believe every lead deserves a timely response and consistent follow-up. Many sales happen after multiple touchpoints, and I take pride in helping businesses stay connected with prospects throughout the decision-making process. If you're looking for a dependable professional who can engage leads, strengthen follow-up efforts, improve customer communication, and support your sales process, I'd love to connect. Mary F Founder of BookedVibesCollective

I operate at the intersection of revenue generation, account management, client success, and sales operations, with over $5M+ in collected revenue across digital marketing, SaaS, e-commerce, CPG, coaching, financial services, and real estate-related offers. My background is heavily rooted in startup and high-growth environments where I’ve been responsible for far more than just closing deals. I’ve helped companies build pipeline, refine messaging, improve sales processes, increase retention, develop SOPs, train teams, and create scalable systems around revenue generation. I’m strongest in roles where I can combine: - consultative sales - operational thinking - strategic communication - and relationship management to help businesses grow efficiently. ━━━━━━━━━━━━━━━ ✅ Full-Cycle Account Executive & Revenue Growth ━━━━━━━━━━━━━━━ I’ve sold offers ranging from $4K to $54K+ across both B2B and B2C environments while managing the full customer journey from prospecting and discovery through onboarding, retention, and expansion. Experience includes: • Outbound prospecting & pipeline generation • Discovery, demos, and strategic sales conversations • Proposal development & negotiation • Client onboarding & retention • Upsell and expansion strategy • CRM pipeline management & forecasting • Relationship-based closing I’m comfortable operating in both inbound-heavy and outbound-heavy environments and have experience working directly with founders, operators, investors, and executive stakeholders. ━━━━━━━━━━━━━━━ ✅ Startup, GTM & Sales Operations Experience ━━━━━━━━━━━━━━━ Beyond direct sales, I’ve also contributed heavily to: • Sales process development • SOP creation • CRM organization • Messaging refinement • Objection handling frameworks • Call review & rep coaching • Sales training & onboarding • Pipeline and follow-up systems I naturally think like an operator, not just a rep. ━━━━━━━━━━━━━━━ ✅ Digital Marketing & Client Success ━━━━━━━━━━━━━━━ At Pixel Penguin Media, I work directly with clients and internal media buying teams to align marketing performance with business outcomes. This includes: • Meta + Google Ads strategy conversations • Funnel and conversion analysis • Client communication & retention • Revenue-focused growth planning • Managing expectations and long-term relationships ━━━━━━━━━━━━━━━ ✅ CPG, SaaS & Consultative Sales ━━━━━━━━━━━━━━━ At Opply, I closed $860K+ in contracted deals through outbound prospecting and relationship-driven sales. This included: • Mid-market & enterprise outreach • Strategic procurement conversations • Cash flow & operational efficiency positioning • Long-cycle relationship management • Industry partnerships and trade show networking ━━━━━━━━━━━━━━━ ✅ Leadership & Team Building ━━━━━━━━━━━━━━━ • Built and led a team of 15+ agents in insurance • Generated $300K+ in revenue within first few months • Experience onboarding, coaching, and improving rep performance • Comfortable helping companies build repeatable sales infrastructure ━━━━━━━━━━━━━━━ What I Do Best ━━━━━━━━━━━━━━━ • Build trust quickly with prospects and clients • Lead high-level consultative conversations • Translate complex offers into simple value propositions • Improve sales processes and customer experience • Balance revenue generation with long-term retention • Operate effectively in fast-moving startup environments If you're looking for someone who can contribute beyond just taking calls and can help drive revenue, improve process, and strengthen client relationships at the same time, I’d be happy to connect.

If you're looking for a reliable, upbeat, and experienced EXPERT to streamline your customer experience, elevate your support operations, manage your talent pipeline, or keep your business organized, you’ve found your go-to PRO. I bring 7+ years of remote work experience supporting startups, healthcare orgs, e-commerce brands, and content creators in roles spanning customer service, executive assistance, recruitment, and talent strategy. Whether it’s handling a high volume of chats and tickets, coordinating interviews, creating SOPs, or managing a creator’s brand partnerships. I do it ALL with a positive, can-do attitude and a commitment to EXCELLENCE. I’m a self-starter who THRIVES with structure. Give me a list, a workflow, or a challenge, and I’ll own it from day one. I’m organized, adaptable, and genuinely love helping businesses grow by solving problems before they even happen. Let’s chat about how I can bring clarity, support, and energy to your team! What I Can Do for You: Customer Experience & Support: Handled live chat, email, and ticketing via Intercom, Zendesk, Gorgias, and Textline Created macros, self-help docs, and chatbot flows to streamline support Managed returns, exchanges, and orders in Shopify, Loop Returns, and Returnly Resolved customer issues with empathy, speed, and professionalism Executive & Administrative Support: Managed inboxes, calendars, meeting schedules, contracts, and NDAs Created and maintained internal databases, SOPs, and reports Onboarded support agents and led training initiatives Excelled in time-sensitive environments with confidentiality and attention to detail Recruitment & Talent Management: Recruited and placed healthcare professionals in Surgical Tech, PCT, and CMA roles Coordinated interviews, gathered feedback, and tracked placement metrics across multiple states Offered resume creation and career counseling through the Ready to Work initiative Managed relationships with digital creators, negotiated contracts, and guided brand strategy Built career growth plans and offered ongoing mentorship and performance guidance Tech Stack & Tools: Intercom, Gorgias, Zendesk, Shopify, Loop Returns, Stripe, Returnly Slack, Trello, Zoho CRM, Google Workspace, Microsoft 365 WordPress (QA & light troubleshooting), Outlook, Textline Education: MA in Criminal Justice and Criminology BA in Psychology and Criminal Justice This background supports my ability to read between the lines, resolve sensitive issues, and build strong relationships with empathy and professionalism.

My journey into the world of communication began in my youth as a successful actor, where I honed the art of bringing scripts to life. This early exposure to the arts led me to voice acting, where I have had the pleasure of contributing to various podcasts and multimedia projects. (See portfolio for samples). My experience in these roles has not only refined my vocal skills but also deepened my understanding of how to engage and connect with diverse audiences. Over the last decade, I have brought these unique skills to bear as a Master's Level Adult ESL instructor, a role in which I have been able to fuse my passion for performance with my natural knack for languages and communication. Now, under the mentorship of an industry expert, I am applying my unique combination of skills and experiences to the dynamic world of lead generation. My mentor is an individual with a proven record of success and decades of invaluable experience on the forefront of lead generation and cold calling. Broadly speaking, his/our process focuses on "The Three Cs" of lead generation: 1. Crafting the message, 2. Cutting through to the decision maker, and 3. Creating interest and intrigue in short order. Our system is distinguished by unique and effective techniques (e.g giving a nearly irresistible opening line over the phone, etc), and vital game-changing tools (for example, an amazingly accurate resource to find mobile phone numbers for executives anywhere in the world, among other things). Now, I am excited to leverage my varied background and experiences for the benefit of my clients as they pursue their dream prospects across the globe.

Full service dating app management focused on turning matches into real life dates. Many clients struggle with either generating consistent quality matches or converting conversations into confirmed plans. This service is designed to manage the full pipeline from profile optimization to swiping, messaging, follow up, scheduling, and date confirmation. With over 10 years of experience across Hinge, Tinder, Bumble, Instagram, Seeking, Match, and similar platforms, this approach is built around understanding platform behavior, response patterns, conversation flow, and momentum management. Scope of work includes: -Profile optimization including photo selection, prompts, bios, and overall positioning -Daily swiping aligned with specific preferences, criteria, and dating goals -Full conversation management from first message through scheduling -Follow up and re engagement for inactive or stalled matches -Date coordination with clear logistics including time, place, and confirmation -Schedule tracking for active conversations, upcoming dates, follow ups, and pending responses -KPI reporting to track match volume, response rates, conversations, contacts collected, and dates scheduled The full dating app pipeline is managed with a structured, data informed process that is continuously refined based on performance and results. Clients receive consistent updates, organized schedule tracking, and clear KPI reporting while remaining fully hands off in day to day activity. This service is best suited for busy professionals who want a structured, results driven dating app strategy without the time investment required to manage the apps themselves.

Customer Focused Professional dedicated to delivering exceptional client experiences across B2B and B2C environments. With a strong foundation in high volume communication, CRM management, and relationship building, I bring a proactive approach to resolving issues, retaining clients, and ensuring satisfaction at every touchpoint. What I bring to your team: Proven ability to manage high volumes of client interactions with professionalism and empathy Deep experience with CRM platforms (HubSpot, GHL, etc) to track, document, and resolve client concerns efficiently Background in understanding client needs and aligning solutions ensuring long term satisfaction and loyalty Strong communication skills honed through thousands of real conversations with executives, business owners, and everyday clients Notable Achievements: Managed 7-figure client pipelines, ensuring consistent follow through and relationship continuity Recognized as a top performer in a team of 15+ for results driven by communication quality and consistency Developed process improvements that increased team efficiency and capacity to handle greater client volume Experience: Client Facing Representative | Graystone Trading LLC Managed ongoing client relationships and ensured high satisfaction across an active book of business Coordinated with senior stakeholders and executives, maintaining clear and professional communication Utilized CRM tools to track client interactions and ensure timely follow-ups Account Manager | Swing Trading Labs | Managed 1mm+ in client accounts, maintaining strong retention and satisfaction Identified client needs and introduced solutions that contributed to 120k in additional revenue Streamlined communication workflows to better serve a growing client base Customer Outreach Representative | Remodel Favor | Served as a primary point of contact for prospective and existing clients Maintained professionalism in high-volume outreach, connecting with key decision-makers at 7–8 figure companies Founder | DigitalQs Media Built client relationships end to end, handling onboarding, communication, and ongoing support Managed CRM setup and client pipeline to ensure no touchpoint was missed Tools & Skills: HubSpot CRM | GHL CRM | Apollo | ZoomInfo Client Retention | Conflict Resolution | Account Management Ticketing & Follow-up Systems | Email Communication | Scheduling