Hire the Best English Specialists
in Senegal

You didn't start your business to spend your days answering emails, chasing orders, and handling support tickets. That's where I come in. I'm Moustapha, a bilingual French/English Virtual Assistant based in Dakar, with 30+ completed jobs and 1000+ hours worked on Upwork. For the past 2 years, I've been supporting a French Shopify store owner with everything from customer support to order fulfillment, so they could focus on growing their business. 🇫🇷🇬🇧 YOUR BILINGUAL ADVANTAGE Most VAs speak one language. I work at native level in both French AND English, which means I can handle your French-speaking customers, your English operations, and everything else in between. No miscommunication. No lost clients. 📌 WHAT CLIENTS SAY: ⭐⭐⭐⭐⭐ "Great work, communication on the TOP, I recommend Mouhamadou 1000%!" ✅ 30+ Upwork jobs completed ✅ 100% Job Success Score ✅ Available every day, fast responses ✅ 2-year ongoing client relationship (Shopify store) 🎯 HERE IS WHAT I CAN DO FOR YOU: 📥 Take Over Your Admin & Inbox I manage your emails, schedule your calendar, organize your files, and handle web research so nothing gets missed. 🎧 Handle Your French & English Customers I respond to customer inquiries, resolve issues, and manage your CRM (HubSpot, GoHighLevel, Zoho), keeping your clients happy and coming back. 🛒 Run Your Shopify or WordPress Store Product listings, store updates, DSers order management. I keep your e-commerce running smoothly while you focus on growth. 📈 Boost Your Visibility (Bonus) If needed, I also provide SEO audits, keyword research, and French content writing to support your online presence. 💬 IS THIS YOU? - You're overwhelmed by daily admin tasks - You need bilingual support (French + English) - You want someone reliable who won't disappear after week 1 - You're scaling a Shopify or WordPress-based business If you said yes to any of these, let's talk. 📩 Send me a message now. I'm online and ready to start today.

Bonjour et bienvenue sur mon profil I'm Mervely I am a motivated, reliable, and organized French-speaking Virtual Assistant with over 2 years of experience in customer support and administrative assistance. While I am new to Upwork, I already have solid experience helping entrepreneurs and businesses by providing flexible, efficient, and high-quality virtual support. Here’s what I can do for you: ☑️ Administrative Support: email management, calendar scheduling, appointment setting, and document organization. ☑️ Data Entry & Research: accurate data entry, database updates, and online research to keep your business on track. ☑️ Customer Support: handling inquiries with professionalism and empathy, ensuring clients feel valued. ☑️ Community & Social Media Assistance: engagement, replies, and basic content organization to strengthen your online presence. ☑️ Workflow Optimization: using tools such as Google Workspace, Trello, Canva, and Notion to streamline tasks and improve productivity. What sets me apart is my ability to work fluently in French and English, adapt quickly to different workflows, and deliver results on time without compromising quality. My goal is to help you save time, stay organized, and focus on growing your business. If you’re looking for a proactive Virtual Assistant who can provide reliable support in both French and English, I’d be glad to collaborate with you. Feel free to contact me to discuss your needs and how I can support your projects.

I am a bilingual Customer Support Specialist with over 4 years of experience delivering excellent service in both French and English. An expert in resolving complex inquiries, managing administrative workflows, and building lasting client rapport. Proven ability to multitask effectively while maintaining a high standard of accuracy and a "client-first" mindset.

Biomedical Maintenance Technician & IT Support Specialist 💻 🔧 3+ Years of Experience | 🏥 Hospitals & Clinics | 🌍 Remote or On-Site Support Hello! I am a biomedical technician with strong expertise in IT support, working in healthcare environments to ensure the smooth operation of medical equipment and IT systems. With several years of experience in hospitals and clinics, I specialize in preventive and corrective maintenance of medical devices (ECG machines, patient monitors, autoclaves, suction units, etc.) as well as providing technical support for computers, printers, and basic networks used in healthcare settings. ✅ What I Offer: Installation, maintenance, and calibration of biomedical equipment Troubleshooting and technical support for hardware and software Remote assistance or on-site intervention Guidance for medical equipment procurement and management Maintenance reports and technical documentation 🛠 Skills: Medical Devices: ECGs, monitors, autoclaves, surgical suction devices, etc. IT Support: Windows systems, software installation, basic networking Languages: Native French, Technical English Software: MS Office, diagnostic tools, maintenance management systems (CMMS)

Customer Success Manager freelance spécialisé dans le service client e-commerce & SaaS. Français natif, parlé et écrit sans accent (parfaitement compréhensible et adapté pour le marché métropolitain) Bilingue portugais, anglais opérationnel 3+ ans en gestion complète du support (emails, chat, téléphone) Outils : Shopify, DSers, Zendesk, Gorgias, HubSpot, Notion Objectif : réduire le churn, fidéliser vos clients et améliorer la satisfaction En parallèle, j’ai également assuré des missions de secrétariat à distance : gestion d’appels et d’e-mails, rédaction de rapports, ainsi que facturation dans le domaine médical. Cette expérience m’a permis de développer une forte rigueur, une excellente organisation et une capacité à gérer des données sensibles avec confidentialité. Freelance Customer Success Manager focused on e-commerce & SaaS customer support. Native French speaker with neutral accent (clear for European French customers) Bilingual Portuguese, operational English 3+ years managing the full support cycle (email, chat, phone) Tools: Shopify, DSers, Zendesk, Gorgias, HubSpot, Notion Goal: reduce churn, build loyalty, and improve customer satisfaction In addition, I have worked on remote secretarial tasks: handling phone calls and emails, drafting reports, and even medical billing support. This gave me strong organizational skills, attention to detail, and the ability to manage sensitive information with confidentiality.

Bonjour! 👋 I'm Housseini, a bilingual (French–English) Technical and IT Support Specialist with a strong foundation in Microsoft 365, ticketing systems, and remote helpdesk operations. Over the last 4+ years, I’ve logged 20,000+ Upwork hours, supported enterprise clients across time zones, and earned $ 100 K+ delivering structured, reliable technical support. My background includes a degree in Computer Science & Telecom (Bac+4) and hands-on work in both Level 1 and Level 2 support roles. 🔹 What I help clients with: • 🖥 Microsoft 365: Outlook, Teams, SharePoint, OneDrive, Intune & Azure AD • 🛠 Technical troubleshooting: Printers, VPN, hardware/software issues • 🧾 Ticketing systems: Halo (basic), Freshdesk, internal tools • 📡 Remote onboarding & PC setup: User provisioning, permissions, VPN & remote agents • 🌐 Windows & Networking: Windows Server/Client support, basic TCP/IP, DNS • 📁 Documentation & SOPs: Clear, user-friendly knowledge base creation ✅ Why clients choose me: • 🌍 Reliable across time zones (US, EU, AU) — I work full-time and adapt to your schedule • 📶 Stable internet + proven remote track record • 🗣 Native French + Fluent English (C1 written, B2-C1 spoken) • 📈 Calm, structured, and proactive — I don’t just fix; I improve Whether you're looking for someone to manage support tickets, help migrate systems to Microsoft 365, or deliver fast and polite front-line support, I’m ready to help your team run smoothly. Let’s connect and make IT support effortless. 🔧🌐