Hire the Best Virtual Assistants
in Senegal

Bonjour et bienvenue sur mon profil I'm Mervely I am a motivated, reliable, and organized French-speaking Virtual Assistant with over 2 years of experience in customer support and administrative assistance. While I am new to Upwork, I already have solid experience helping entrepreneurs and businesses by providing flexible, efficient, and high-quality virtual support. Here’s what I can do for you: ☑️ Administrative Support: email management, calendar scheduling, appointment setting, and document organization. ☑️ Data Entry & Research: accurate data entry, database updates, and online research to keep your business on track. ☑️ Customer Support: handling inquiries with professionalism and empathy, ensuring clients feel valued. ☑️ Community & Social Media Assistance: engagement, replies, and basic content organization to strengthen your online presence. ☑️ Workflow Optimization: using tools such as Google Workspace, Trello, Canva, and Notion to streamline tasks and improve productivity. What sets me apart is my ability to work fluently in French and English, adapt quickly to different workflows, and deliver results on time without compromising quality. My goal is to help you save time, stay organized, and focus on growing your business. If you’re looking for a proactive Virtual Assistant who can provide reliable support in both French and English, I’d be glad to collaborate with you. Feel free to contact me to discuss your needs and how I can support your projects.

Helping businesses communicate effectively with French-speaking customers while delivering accurate language services. I am a dedicated French Language Specialist with over 5 years of professional experience providing high-quality customer support, transcription, linguistic annotation, and virtual assistance. As a full-time freelancer, I help businesses improve customer satisfaction, organize operations, and create accurate language datasets for AI and speech recognition technologies. My services include: • French Customer Support (Email, Chat & Ticket Support) • French Virtual Assistance • French Transcription (Verbatim & Clean Read) • Wolof Transcription Specialist • Data Annotation & AI Training Data • Internet Research & Data Entry • Calendar & Email Management • Document Formatting & Proofreading • Administrative Support Why clients enjoy working with me: ✔ 5+ years of professional experience ✔ Native-level French and Wolof ✔ Excellent written communication and customer service skills ✔ Detail-oriented with outstanding accuracy ✔ Fast learner who adapts quickly to new tools and workflows ✔ Reliable, organized, and deadline-driven ✔ Comfortable using Slack, Zoom, Google Workspace, Notion, Trello, Microsoft Office, CRMs, and project management platforms ✔ Full-time freelancer available for both short-term and long-term collaborations Whether you need a professional to support your French-speaking customers, transcribe and annotate audio with precision, or provide dependable virtual assistance, I am committed to delivering work that exceeds expectations. Let's work together to help your business grow while ensuring every task is completed with professionalism, accuracy, and care.

Hello and welcome! I’m a highly organized and reliable Virtual Assistant with a strong background in administrative support, data entry, email management, and client communication. My mission is to help busy professionals and businesses stay focused by taking care of their day-to-day tasks efficiently and professionally. -Here’s what I can help you with: Email and calendar management Data entry and database organization Internet research Document formatting and editing Customer support Travel planning and scheduling 💡 Why work with me? Detail-oriented and proactive Fast learner and tech-savvy Excellent communication skills (French & English) 100% commitment to quality and deadlines Whether you need ongoing support or help with a one-time project, I’m ready to jump in and make your workflow smoother. Let’s collaborate and grow your business together! Looking forward to working with you!

You didn't start your business to spend your days answering emails, chasing orders, and handling support tickets. That's where I come in. I'm Moustapha, a bilingual French/English Virtual Assistant based in Dakar, with 30+ completed jobs and 1000+ hours worked on Upwork. For the past 2 years, I've been supporting a French Shopify store owner with everything from customer support to order fulfillment, so they could focus on growing their business. 🇫🇷🇬🇧 YOUR BILINGUAL ADVANTAGE Most VAs speak one language. I work at native level in both French AND English, which means I can handle your French-speaking customers, your English operations, and everything else in between. No miscommunication. No lost clients. 📌 WHAT CLIENTS SAY: ⭐⭐⭐⭐⭐ "Great work, communication on the TOP, I recommend Mouhamadou 1000%!" ✅ 30+ Upwork jobs completed ✅ 100% Job Success Score ✅ Available every day, fast responses ✅ 2-year ongoing client relationship (Shopify store) 🎯 HERE IS WHAT I CAN DO FOR YOU: 📥 Take Over Your Admin & Inbox I manage your emails, schedule your calendar, organize your files, and handle web research so nothing gets missed. 🎧 Handle Your French & English Customers I respond to customer inquiries, resolve issues, and manage your CRM (HubSpot, GoHighLevel, Zoho), keeping your clients happy and coming back. 🛒 Run Your Shopify or WordPress Store Product listings, store updates, DSers order management. I keep your e-commerce running smoothly while you focus on growth. 📈 Boost Your Visibility (Bonus) If needed, I also provide SEO audits, keyword research, and French content writing to support your online presence. 💬 IS THIS YOU? - You're overwhelmed by daily admin tasks - You need bilingual support (French + English) - You want someone reliable who won't disappear after week 1 - You're scaling a Shopify or WordPress-based business If you said yes to any of these, let's talk. 📩 Send me a message now. I'm online and ready to start today.

👩 Looking to free up your time and increase the efficiency of your business without the operational hassles that slow you down? I am here to help you as a dedicated Virtual Assistance Expert, specializing in problem solving and creating customized solutions to meet your needs. 🏠From chaotic agenda management to tedious administrative tasks, entrepreneurs and business leaders often face challenges such as wasting time, dispersing resources and lack of focus on key activities. 📡By collaborating with me, you will benefit from virtual assistance with a wide range of skills and experience that will take over your administrative and operational tasks. From careful scheduling to email management, research and organizing critical data, I’ll make sure you can focus on what really matters: growing your business. 🥇 With an experience of more than 5 years as a Virtual Assistant, I have acquired a thorough mastery of the specific needs of entrepreneurs. My solid professional experience has allowed me to develop skills such as a great sense of organization and time management, flexibility and adaptability oriented towards satisfaction. customers, and finally excellent communication skills to ensure you achieve your goals. ⏰ You will no longer have to worry about missed deadlines or urgent tasks left behind. Together, we will create a tailored strategy to manage your operational tasks, giving you time to focus on the strategic aspects of your business. 🏬 I have worked with various companies, from innovative startups to established companies, providing high quality virtual assistance services. My experience ranges from calendar management and travel booking to complex project management and event coordination. I have skills in various fields: 📌 Customer service 📌 Virtual assistant 📌 English-French-Spanish translation 📌 Video subtitle 📌 Audio and video transcription 📌 Data entry My achievements in various projects have allowed me to: 💡Reduce client administrative tasks from 20 hours per week to just 5 hours. 💡 Successfully coordinate three virtual events, bringing together more than 500 participants. 💡 Implementation of a digital document management system that reduced data retrieval time by 40%. 🚨 🏪 📞 I invite you to free yourself from the burden of operational tasks and focus on what really matters. Contact me today to discuss how I can bring my virtual assistance expertise to your business. Together, we can create a personalized strategy to drive efficiency and growth.

I am a reliable French-speaking freelancer specializing in translation, transcription, proofreading, and linguistic quality assurance. I can help with English–French translation, audio and video transcription, eLearning voice-over QA, and checking differences between narration and on-screen text. I pay strong attention to detail and always make sure the final work is clear, accurate, and delivered on time. I am comfortable following detailed instructions and working on tasks that require precision, consistency, and good language understanding. Services I offer: * English to French translation * French to English translation * Proofreading and correction * Audio/video transcription * eLearning voice-over QA * Checking mismatches between voice-over and on-screen text * Data entry and spreadsheet transcription