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I help engineering-led startups remove operational bottlenecks, clarify ownership, and scale delivery without turning technical teams into chaos. If your company is growing past 25 people and: - every new hire adds confusion instead of output, - multiple projects compete for the same engineers, - decisions get stuck at the founders, - shareholders push for growth without understanding technical reality, ...you don't have a people problem. You have an operating model problem. I work with R&D and hardware companies to diagnose what's actually blocking scale, design lean operating models tailored to engineering reality, and give leadership a concrete path forward — not generic startup templates. What I typically deliver in 3-4 weeks: - Bottleneck map: what is actually blocking scale and why - Decision-rights model: who decides what, when, and with which inputs - Target org structure aligned to R&D and hardware workflows - Core process map: lean, minimal, company-specific - 90-day roadmap: what to stop, what to fix, what to scale - Executive debrief: leadership alignment session on findings What this engagement is: A focused diagnostic and design intervention. I work at leadership level to create clarity and a concrete operating model. I can also support implementation oversight where needed. Proof of work: - Scaled 2 engineering organizations to 100+ people across R&D, manufacturing, and operations - Managed 7-9 direct reports across technical functions, operations and manufacturing in high-complexity environments - Reduced founder decision dependency by designing clear ownership layers - Improved cross-project visibility across R&D and manufacturing workflows - Helped technical teams align engineering output with shareholder expectations - 5 international patents filed as direct result of managed R&D activities Background: PhD in Engineering. MIT Architecture & Systems Engineering program. 19+ years across R&D, innovation, manufacturing, and operations in global companies including two Fortune 500 companies. If you need clarity before your next growth step, let's talk.

Welcome to my profile! I am a seasoned Software Project/Product Manager with a comprehensive skill set and extensive experience in driving successful software projects from conception to delivery. My expertise encompasses various aspects of project and product management, including following up team members' daily activities/tasks, writing detailed reports to ensure project progress and resource allocation are optimized, creating and managing project plans. I specialize in forming sprints, prioritizing and maintaining user stories/requirements, and managing sprint demos, including accepting/rejecting user stories based on predefined criteria. I've got rich experience in writing user stories, software functional/business requirements specifications, user guides, and other essential documentation. I have had the privilege of working on projects for esteemed clients such as L'Oreal, Walmart, Lufthansa, Apple, DHL, Caterpillar, and many others, which has enriched my experience and honed my skills. I also provide consulting and/or coaching on Scrum. In addition to project management, I have hands-on experience in manual testing, ensuring that software products meet quality standards and user expectations. I also excel in creating product/company presentations and have a proven track record of effectively communicating complex technical concepts to diverse audiences. Furthermore, I have a background in lecturing and study process coordination, including preparing corresponding documentation. I have successfully coordinated ISO 9001:2008 certification processes and IT Mark appraisal processes, demonstrating my ability to ensure compliance with industry standards and best practices. Moreover, I offer expertise in website content creation and software/documentation translation services in English, Russian, and Armenian languages. My linguistic proficiency allows me to bridge communication gaps and facilitate smooth collaboration in multicultural environments. Additionally, I am frequently invited to various tech and career conferences to speak on freelancing, particularly on platforms like Upwork. I also organize workshops and webinars on freelancing and Upwork, sharing my expertise and insights to help others succeed in the freelance industry. As an expert-vetted professional by Upwork, I am committed to delivering high-quality results and driving innovation in every project I undertake. Let's work together to bring your vision to life!

Having more than 7 years of work experience in consulting and research, I have gained a vast experience that can help you improve your business! ___________________ 🎓 Education I hold an MBA (American University of Armenia, Armenia '15) and MPP (University College London, UK '20) degrees. I have completed a number of trainings and seminars related to Business Management and Business Regulations, including Trade and Investments. ___________________ 🧩 What I Offer 1. Content Creation : On the content development perspective, I provide professional business and technical writing services. 2. Business Consulting: We can work on the business plan development, market research, strategic analysis and management consulting. 3. Marketing Consulting: I provide market strategy analysis, strategy development, content creation for social media and website. I have an extensive experience of completing such projects as: websites, marketing information sheets, proposals, case studies, and social media marketing content. 4. Financial Analysis: We can work on such projects as financial research, planning and analysis, financial forecast and other services. ___________________ 💼 Previous Clients The list of the companies I have worked with include: • Asian Development Bank (ADB) • United Nations Development Programme (UNDP) • Coca-Cola HBC • PricewaterhouseCoopers (PwC) • American University of Armenia • Development Foundation of Armenia and many other well-known local companies. ___________________ Looking forward to talking with you. Best, Karine

MBA graduate with experience in management consulting, business administration, general management, business development, project management, market research, data analysis, regulatory auditing. Has completed projects in different spheres, including pharmaceuticals, IT, biotechnology, retail, banking, medical research/trials, contract research organizations, education, mining, etc. Possesses excellent numerical and data entry skills along with comprehensive knowledge of business plans, feasibility studies , strategy development and performance optimization procedures. Has demonstrated success in analyzing complex strategic processes and presenting recommendations to management. Holding also an MA in English Language has started career in education sector not only as tutor, but also as senior project manager, specializing in benchmarking. Has experience in article writing, website content writing, copywriting, press release writing, report writing, academic/technical writing, grant writing and translation. Besides experience, is responsible and reliable.

⭐⭐⭐⭐⭐ ✅🏆Top Rated Plus freelancer🏆 with experience in Financial Accounting, Business Administration, Operations & Project Management ✅🏆JSS 100%🏆 with a proven record of excellence. ✅⭐⭐⭐⭐⭐Five Star Rated⭐⭐⭐⭐⭐ Over the years, I have worked with companies ranging from startups in their seed stage to well established multinational giants. Some of my employers have been: ✅Henkel France 🧴🧪 ✅Enterprise Sales Institute 📝💰 ✅Standard Chartered Bank 💸💵 ✅Roots Automation 🤖🤖 ✅Cambrium 💻🛍️ As a professional in business administration specializing in financial accounting, it is my ultimate goal to overdeliver on my employers' expectations. Getting work done merely is not enough in my opinion, I seek to outdo my competitors and deliver the sort of work that will lavish my employer with perfection. Here is an employer's honest review which you can also find among the many other reviews on my page: "Hamlet is an excellent Head of Operations and I will continue to use him in the future. No one is more dependable, thoughtful, and reliable than Hamlet." Stephen M. Lowisz Current Founder & CEO of Enterprise Sales Institute Professional Certificates Include: ⚜️🥇Masters Of Science In Finance ⚜️🥇Honors In BSc Business Administration ⚜️🥇Bloomberg Market Concepts ⚜️🥇Microsoft Office Professional ⚜️🥇IELTS - British Council With my experience and skills in multiple range of software, I have been able to position myself among the top of freelancers Upwork has to offer. You can count on my dedication, hard work, determination and skills to get even the most challenging of your tasks completed with perfection in the following fields: ✅Financial Accounting and Bookkeeping ✅Project Management / Scheduling / Planning ✅Operations Management ✅Business Administration ✅Lead generation & List Building

Hi there! Ready to unlock the full potential of your business and find those hidden opportunities for improvement? With over 10 years of experience, I've worked with businesses in all kinds of industries, helping them identify bottlenecks, streamline operations, and get amazing results. I bring a mix of operations management, financial know-how, and business process expertise to the table. So, whatever your business needs, I've got you covered! What You’ll Get When We Work Together: COO | Operations Manager: - I’ll help manage your staff and daily operations to boost productivity. - Let’s streamline your sales processes to improve performance and keep your customers happy. - We’ll find and implement strategies to make everything run smoother and more efficiently. - I’ll make sure your resources—people, tech, materials—are used effectively. - Together, we’ll develop and track KPIs to keep an eye on and improve performance. - I’ll lead and manage your projects from start to finish, ensuring they’re on time and within budget. Business Process Pro: - Let’s dive deep into your workflows to find and fix inefficiencies. - I’ll create detailed maps to show you how everything flows and where we can make improvements. - Together, we'll develop better processes that align with industry best practices and your goals. - I’ll document everything clearly and provide training sessions to make sure your team is on board and ready to roll. Financial Manager: - I’ll analyze your finances and help develop strategic plans to grow your business and boost profitability. - Let’s create and manage budgets, forecast future performance, and provide actionable insights. - I’ll set up robust reporting systems to give you clear and accurate financial info. - Together, we’ll find ways to save costs and improve financial efficiency across your business. Let’s work together to take your business to the next level. Ready to get started?