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Microsoft 365 & Exchange Expert | Email Security | Mail Flow | PowerShell Automation | L3 Support Building My Upwork Portfolio Currently growing my presence on Upwork, offering competitive rates while delivering enterprise-level support backed by 10+ years of real-world experience managing large-scale environments (100K+ users). I’m a Senior Messaging Engineer specialized in Microsoft 365 and Exchange (On-Prem & Online), focused on mail flow, email security, and advanced troubleshooting (L3). I help organizations keep their messaging environments secure, stable, and optimized. What I can help you with -Microsoft 365 / Exchange Exchange Online & Hybrid environments Mail flow troubleshooting (connectors, routing, delivery issues) Transport rules analysis and optimization Mailbox issues, outages, and escalations (L3 support) -Email Security Phishing & spam investigations Junk email analysis (why emails are classified as spam) Microsoft Defender / EOP troubleshooting Email authentication (SPF, DKIM, DMARC) -Automation (PowerShell) Task automation & reporting scripts Mail flow and message trace analysis Bulk operations and admin tasks Custom scripts for monitoring and troubleshooting -Migrations & Integrations Microsoft 365 migrations (cutover, hybrid, staged) Mailbox moves and post-migration validation Outlook / mobile / client connectivity support Why work with me 10+ years supporting enterprise messaging environments Real L3 experience handling critical issues and escalations Strong troubleshooting mindset (I don’t guess, I find root cause) Focused on security + stability + automation Tech Stack Microsoft 365 | Exchange Online | Exchange On-Prem Microsoft Defender | EOP | Cisco IronPort PowerShell | Microsoft Graph API Active Directory | Entra ID Outlook | Teams | SharePoint | OneDrive

I help small businesses keep their technology running smoothly through reliable remote IT support, Microsoft 365 administration, troubleshooting, and workflow improvements. I currently work in an MSP environment supporting business clients with day-to-day IT operations, including user support, software installation, troubleshooting, account management, and system maintenance. My experience includes: • Microsoft 365 administration and support • Outlook, Teams, OneDrive, and Office troubleshooting • Windows desktop support and remote troubleshooting • User onboarding and account setup • Software installation and configuration • Printer and peripheral troubleshooting • IT documentation and knowledge base creation • Website and business application support • Basic workflow automation using Microsoft tools I understand that businesses need technology that simply works. My goal is not only to fix problems but also to help create smoother processes, reduce downtime, and make IT easier for employees. I have experience supporting organizations in both government and private business environments, giving me a practical understanding of documentation, security awareness, and professional client communication. Whether you need ongoing remote IT assistance, Microsoft 365 help, troubleshooting, or someone to improve your business workflows, I can help.

I'm an System Administrator specialized in Microsoft Office 365 administration, domain/DNS management, Active Directory Management, Azure AD management and Windows Server 2012 administration

I am a skilled Microsoft 365 Administrator with 4 years of experience managing and administering Microsoft 365 environments, along with 3 years of hands-on experience migrating data and workloads to Office 365. I also have experience working as a Technical Support Engineer, providing technical support to both IT administrators and end users across a wide range of Microsoft 365 products and services. My areas of expertise include: - Exchange Online - Corporate MDM using Intune - Microsoft Security & Compliance - Microsoft Teams - OneDrive for Business - Microsoft Office Applications - Windows Administration - Onprem Active Directory Administration - Azure Active Directory (Azure AD) - Microsoft 365 Administration & Troubleshooting - Office 365 Migration Projects I am known for delivering reliable solutions, excellent customer support, and effective troubleshooting. I possess strong communication and interpersonal skills, and I thrive in both independent and collaborative team environments. Core Strengths: ✔ Effective Communication ✔ Problem Solving ✔ Leadership ✔ Team Collaboration ✔ Accountability ✔ Resourcefulness ✔ Customer Support Excellence I am passionate about helping businesses optimize their Microsoft 365 environments while ensuring secure, efficient, and seamless user experiences.

I am a dedicated and purpose driven individual. I have great communication skills. I have provided network and system support on large networks. I have worked from Remote Desktop connections like team viewer, VNC, LogMeIn Rescue and Quick Assist. I have experience laying network cables and installing patch panels and servers. I have been in customer support for a year and half with great feedbacks from technical support of over 2000 cases. Below are my experiences: * Experience on Exchange Online * Experience on SharePoint Online * Managing and troubleshooting Skype for * Business Online, Teams and OneDrive. * Experience with Active Directory, setup and configuration. * Experience with DNS and how to set up * Knowledge on ADFS. * Basic knowledge on PowerShell(basic commands/scripting) * Ability to deploy apps on to Office 365 environment * Ability to build competency in the team to deliver customer requirements * Understanding the importance of confidentiality and password management. * Understanding Office 365, knowing how to set up an account and administer it. * Work with domain names, hosting and Wordpresss sites * familiar with Go Daddy and know how to transfer Domains from it. * I know how to work and be familiar with both MAC and Windows PC * Understand and execute Data migration: Migrating emails * Share Point Configuration * MDM * Do remote desktop support

I am a dedicated and experienced professional with a strong background in Technical Support and cloud computing, particularly in Microsoft Azure, Microsoft 365, and AWS services. With over seven years of experience, I have consistently delivered positive results and ensured customer satisfaction while working with global organizations such as SpinMaster, KingMakers, TekExperts and Upwork. I excel in implementing cloud solutions with a focus on optimizing costs, enhancing security, and improving reliability. My expertise includes managing infrastructure, automating processes, and collaborating with cross-functional teams to drive continuous improvement.