Hire the Best SmartFile Specialists

I prefer to 𝗖𝗢𝗡𝗦𝗨𝗟𝗧 first, then 𝗔𝗨𝗧𝗢𝗠𝗔𝗧𝗘. If you already know exactly what needs automating, we can jump straight into execution but in most cases, a short call to map your workflow first saves far more time than it costs. I design and build complex automations that replace hours of manual lead-generation, outreach, and customer-response work with reliable, production-grade systems that run on their own. Over the past year I've delivered end-to-end workflow automation for clients across healthcare, legal, construction, e-commerce, insurance, and medical billing/denial management from simple webhook triggers to complex, multi-step business processes, including: Complex lead-generation pipelines — scraping LinkedIn, Google My Business, and Upwork via Apify, deduplicating across runs, and feeding results straight into a Google Sheets or Supabase CRM. AI-powered outreach automation multi-step email drip sequences using GPT-4o-mini for lead research, reply detection, and intent classification, with Slack alerts the moment a meeting gets booked. Voice AI agents a Vapi-powered receptionist that handles outbound calls, insurance verification, and appointment booking for a medical billing CRM, with HIPAA-conscious data handling end to end. E-commerce process automation order, inventory, and customer-service workflows automated end-to-end to cut manual overhead and turnaround time for online stores. Denial management & insurance workflows automating claims tracking, status checks, and follow-up processes for denial management firms and insurance-adjacent businesses, reducing manual admin hours. Reporting & alerting systems Slack/Sheets-based dashboards and multi-city alert automation using Gemini to turn raw data into readable bulletins. My background is full-stack software engineering (React, Node.js, Python, Java), so I don't just wire up no-code blocks when a complex automation needs custom logic, a polling loop, a webhook handler, or a database schema, I build that too. I generate workflow JSON programmatically rather than hand-clicking nodes, which means fewer broken workflows, cleaner error-handling, and faster iteration when requirements change automations built to be documented, scalable, and ready for production, not just a demo. If you're losing time and money to manual data entry, lead follow-up, claims/order tracking, or repetitive calls/emails, I can map out what's automatable in a short call and give you a clear scope before any commitment.

I help MSPs keep their service desk moving: tickets resolved and escalated properly, clients answered clearly, and the messy tribal knowledge turned into SOPs and documentation the whole team can actually use. I have spent 10+ years inside MSP operations for US companies: helpdesk L2/L3, escalations, system administration (Microsoft 365, Active Directory, Windows Server, VMware), backup and BCDR, and the toolchain you already run: ConnectWise Manage, Control, and Automate, IT Glue, HaloPSA, NinjaOne, Datto, Meraki, SentinelOne, Proofpoint, Okta. On Upwork that adds up to 6,700+ verified hours and $70K+ earned across 17 jobs, including a 2,290-hour engagement where the client's parting words were that I had become the escalation point for their team. At my last long-term MSP role I was promoted to team lead within 3 months and ran a pod of 4 technicians. My recent MSP work has also continued as direct hires beyond the platform, most recently with a security-focused MSP. Documentation and process work is where I have gone deepest recently. At a security-focused MSP, my role included writing SOPs, documenting processes, and working with management on standards and process improvement. I did this work well before AI existed. Today I also run AI-assisted workflows I built myself (for triage notes, documentation drafts, reporting, and repetitive admin), which means the same documentation cleanup gets done faster and more consistently. I run my own IT services business on these workflows every day, so this is working practice, not theory. What I can take off your plate: - L2/L3 technical support, ticket triage, escalation handling, client-facing updates - SOP writing, process documentation, knowledge base cleanup (IT Glue and similar) - Microsoft 365, Active Directory, endpoint, and backup administration - Network troubleshooting: firewall, VPN, DNS, DHCP, connectivity - AI-assisted documentation and reporting workflows inside your existing tools Practical details MSPs usually ask about: I work US business hours comfortably (years of night-shift experience), and my home office is built for reliability: a high-spec desktop with three monitors plus a MacBook as a backup machine, two independent internet lines (fiber and Starlink), and UPS power backup. If you need someone who can hold the line on tickets today and leave your documentation better than they found it, send me a message.

I help businesses design, troubleshoot, and secure reliable networks so operations stay stable and risk stays low, with 9+ years of hands-on experience across Firewall, VPN, SD-WAN, and pfSense environments. Network & Security Engineer (CCNP) | MikroTik (MTCNA) | Fortinet | Cisco | Monitoring | Windows Server | Cloud I focus on scalable, documented, long-term fixes — not temporary patches — and communicate clearly throughout every project. What I can help you with • Network Design & Troubleshooting — LAN/WAN/Wi-Fi, VLANs, inter-VLAN routing, BGP/OSPF, STP, subnetting, site-to-site connectivity, performance tuning • Firewall Hardening — Fortinet (FortiGate), pfSense, Cisco ASA, UniFi — NAT, DMZ, segmentation, security policy design • VPN & Secure Remote Access — IPsec, SSL, WireGuard, OpenVPN, Xray/V2Ray — site-to-site and remote-access tunnels for distributed teams • SD-WAN & Multi-Site Connectivity — centralized policy management, WAN optimization, resilient failover across branch locations • MikroTik RouterOS & WISP Operations — routing, firewall, QoS/bandwidth shaping, wireless optimization, ISP-grade troubleshooting • Network Automation & Scripting — Python, Git version control, automated provisioning and configuration deployment • Security Assessments & Compliance — vulnerability assessments, penetration test reporting, and hardening aligned to NIST CSF 2.0, CIS Controls v8, and ISO/IEC 27001 • Endpoint & Identity Security — Microsoft 365/Intune device management, endpoint hardening, Active Directory, DNS/DHCP • Monitoring & Alerting — Zabbix, PRTG, SNMP dashboards, proactive issue detection and reporting • Servers & Virtualization — Windows Server, Linux, VMware ESXi, Hyper-V, disaster recovery/backup planning • Cloud & Hybrid Networking — AWS and GCP connectivity, hybrid architecture, migration support Example results delivered • Ransomware recovery + security hardening: recovered 91% of encrypted files and implemented protective controls • Multi-site network (50+ employees): reduced downtime 87% and saved $15,000/year through optimized architecture • Secure VPN rollout (3 countries): enabled remote work for 30+ users across multiple locations How I work • Quick assessment → clear plan → controlled changes → testing → full documentation • Secure-by-default approach and clean, maintainable configurations • Available for one-time projects, ongoing managed services, and urgent troubleshooting Send me a short summary of your environment (devices, number of sites/users, ISP links, current issues/goals), and I’ll reply with a practical plan and next steps.

Senior AI & Agentic Systems Engineer specializing in Multi-Agent AI, RAG, LLM Applications, and AI Automations-n8n/make I am a Senior AI Engineer with 6+ years of experience building production-ready AI systems that solve complex business problems and generate measurable ROI. I design and build end-to-end AI solutions - from intelligent retrieval systems and multi-agent orchestration to scalable backend services and full-stack applications. My expertise goes beyond connecting APIs or building simple chatbots. I architect AI systems that reason through ambiguity, retrieve information with high precision, self-evaluate their outputs, and integrate seamlessly into existing business workflows. Whether it's automating complex operations, building internal AI copilots, or deploying enterprise-grade agentic applications, I focus on creating solutions that scale without increasing headcount. I work US EST/CST/PST business hours, making collaboration easy American teams. What I Build (AI + Automation) 1) Multi-Agent AI Systems * Planner, Router, Reflection, Evaluator, and Supervisor agent architectures * Agentic workflows with LangGraph, Google ADK, and Pydantic AI * Human-in-the-loop approval systems * Long-running autonomous business workflows 2) Enterprise RAG & Knowledge Systems * Hybrid retrieval (Dense + BM25 + Reciprocal Rank Fusion) * Agentic retrieval with query reformulation (HYDE) * Cross-encoder re-ranking * Metadata-aware search * Hallucination mitigation with citations and guardrails * Vector databases including Qdrant and PGVector 3) AI Features Inside SaaS Products * Intelligent document analysis * Contract review * Invoice processing * Classification and extraction * AI copilots * Tool-calling agents * GPT-4o Vision integrations * AI-powered search and recommendations 4) Workflow Automation & AI Operations * n8n, Make, Clay, Apify * CRM automation * LinkedIn outreach automation * ATS integrations * Email automation * Web scraping * API integrations * Business process automation 5) Full-Stack AI Applications * Python backend services * FastAPI APIs * Java and Scala services * Modern React/Next.js frontends * Authentication * Billing integrations * Background workers * Queues * Caching * Production deployment Recent AI Projects Insurance Claims AI Built a five-agent claims processing platform where specialized agents handle intake, policy analysis, evidence review, risk assessment, and payout recommendations. GPT-4o Vision analyzes damage images while uncertain claims automatically escalate to human reviewers with complete audit trails. Stack: LangGraph, GPT-4o Vision, Pydantic AI, Gradio Legal AI Assistant Developed a hallucination-resistant legal document analysis platform capable of reviewing contracts, extracting obligations, and producing grounded summaries using modular MCP architecture and high-accuracy document parsing. Stack: Google ADK, LangGraph, Docling Medical Diagnostic RAG Built a multimodal retrieval system over 10,000+ medical images using BioMedCLIP embeddings and Qdrant. AI-generated diagnostic reasoning remains grounded entirely in retrieved medical evidence with explainable outputs. Stack: Gemini Pro, BioMedCLIP, Qdrant Recruitment AI Platform Designed an end-to-end recruiting automation platform that discovers companies hiring, enriches company data through Clay, identifies decision-makers, verifies contact information, launches personalized outreach campaigns, and synchronizes everything into ATS platforms and CRMs. Results Delivered * Generated **$24,000+** in recruiting pipeline through fully automated hiring-manager outreach * Achieved **25–30% LinkedIn connection acceptance rates** using AI-personalized messaging * Reduced recruiter administrative work by **10–15 hours per week** * Built production AI systems capable of replacing repetitive operational workflows while maintaining human oversight where required ## Why Clients Choose Me * Production experience shipping AI applications from concept to deployment * Deep expertise in Agentic AI architectures—not just prompt engineering * Strong foundation in software engineering with Python, Java, Scala, and distributed systems * Advanced knowledge of retrieval engineering, RAG optimization, and evaluation methodologies * Experience building scalable full-stack AI products, APIs, and automation platforms * Clean, maintainable architecture with strong emphasis on security, observability, and long-term scalability * Business-first mindset focused Lets connect. AI & Agentic Systems | Multi-Agent AI | LLM Applications | Retrieval-Augmented Generation (RAG) | LangGraph | Google ADK | Pydantic AI | Python | FastAPI | React | Next.js | Java | Scala | GPT-4o | Gemini | Vector Databases | Qdrant | PGVector | AI Automation | n8n | Make | Clay | Docling | OCR | API Integrations | Workflow Automation

I build Power Apps, Power Automate, Power Pages, Dynamics 365, SharePoint, Copilot, AI Automation using n8n with RAG + MCP, AI Agent Development & 3rd-Party Integrations 🚀 🚀 🚀 💻 Power Apps — Canvas Apps, Model-Driven Apps, Coded Apps (React) & PCF Controls ⚙️ Business Process Automation — Power Automate & Power Automate Desktop 🟪 SharePoint — Intranet Development, SPFx (React + TypeScript), Microsoft 365 & Teams 📊 Dynamics 365 — Customer Service, Finance & Operations (F&O) & Business Central 🤖 Copilot — Copilot Studio, Agent Development & GitHub Copilot 🧠 AI Agents — Azure OpenAI, n8n with RAG + MCP-based agent development ☁️ Azure — Azure Functions, Logic Apps, Azure SQL & Azure Data Factory 💻 Programming — C#, .NET, React, TypeScript, JavaScript & PowerShell 📺 AI Models — Claude Opus, Gemini Flash and GPT-4 🔗 API Integrations — Microsoft Graph API, GraphQL, REST & Custom Connectors · Salesforce, HubSpot, Xero, Zoho, DocuSign, Adobe Sign, Twilio, SendGrid, BambooHR, Jira, Practice Panther (19+ platforms) 🚀 🚀 🚀Recent work🚀 🚀 🚀 ✔ Permission-aware RAG assistant — Copilot Studio + Azure OpenAI + MCP ✔ Multi-country student portal on Power Pages (registration, payments, lifecycle) ✔ Scalable D365 CRM for a Tier 1 engineering client across Europe & APAC ✔ Secure vendor procurement system for a US Government client (e-signatures, compliance) 🏭 Industries — Healthcare, Government, Oil & Gas, Telecom, Logistics, Education (incl. regulated, compliance-heavy) 📱Business Cases: HR Onboarding, Payroll Management, Warehouse Management, Logistics, Tools Management, Intranet, Vendor Management, CRM, Timesheet & Project Trackers 🏆🏆🏆11 x Microsoft Certified🏆🏆🏆 💻 Power Platform (PL) PL-600 — Power Platform Solution Architect PL-400 — Power Platform Developer PL-200 — Power Platform Functional Consultant PL-100 — Power Platform App Maker PL-900 — Power Platform Fundamentals 🧠 AI AI-102 — Azure AI Engineer Associate AI-900 — Azure AI Fundamentals Microsoft 365 Certified: Copilot and Agent Administration Fundamentals ☁️Azure / Microsoft 365 Fundamentals AZ-900 — Azure Fundamentals MS-900 — Microsoft 365 Fundamentals MS-700 — Managing Microsoft Teams 🏆 Microsoft Hackathon Winner ⭐ Upwork Top Rated Plus 🏅 MCT (Microsoft Certified Trainer)

I'm an experienced IT Support Specialist with over 3 years of providing remote technical support to users across multiple industries. I specialize in troubleshooting hardware, software, network, email, VoIP, and account-related issues while delivering excellent customer service. I have experience supporting hotel and corporate environments, handling user onboarding and offboarding, account administration, ticket management, and remote troubleshooting. I'm comfortable working independently, managing multiple priorities, and communicating technical solutions clearly to non-technical users. ➡My technical experience includes: ✅ Help Desk & Technical Support (Email, Chat, Phone) ✅ Remote Desktop Support ✅ Windows 10/11 Troubleshooting ✅ Microsoft 365 & Google Workspace ✅ Active Directory / LDAP User Management ✅ User Onboarding & Offboarding ✅ Password Resets & Access Management ✅ Ticketing Systems (HubSpot, Halo) ✅ VoIP Support (Zoiper, Bria, MicroSIP, Sangoma, ConnexOne) ✅ Gmail & Outlook Support ✅ Slack & Microsoft Teams ✅ Zabbix Monitoring ✅OVHCloud ✅ Remote Hardware & Software Troubleshooting I also have experience supporting hospitality technology platforms, including Opera PMS, Marriott GXP, Lightspeed POS, Alice App, Knowcross, Elimiwait, HMS, and Synergy. I take pride in being dependable, detail-oriented, and focused on resolving issues efficiently while ensuring a positive user experience. If you're looking for a reliable IT support professional who can quickly adapt to your systems and provide excellent remote support, I'd be happy to help.