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in the United Arab Emirates

Hi, I'm Amira, A CS expert and Talent Acquisition Specialist with hands-on experience in both client support and full-cycle hiring. I’ve managed - sourcing pipelines, - screened and interviewed candidates, and - helped businesses find the right hires faster. On the support side, - I handle phone, email, and - chat communication with speed and care making sure every client or candidate gets a smooth experience. I’ve worked with tools like - LinkedIn Sales Navigator, - Indeed, - Zoho Recruit (ATS), and - Zendesk to manage sourcing, communication, and support efficiently. Let’s connect if you’re looking for someone who can handle recruitment and/or support with confidence.

💼 Happy to help you with (Arabic Speaker & English) Customer Support Specialist, Virtual Assistant, and AI Training & QA Tester based in the UAE, delivering high-quality support and AI-focused solutions. 🤖 I specialize in AI Model Training, including sentences recording (Saudi Arabia), voice data collection, and improving Arabic datasets for advanced AI systems. I have hands-on experience working with AI Platforms, supporting AI Chatbot development, and ensuring accurate, human-like responses. 🎙️ I also provide Audio Transcription and Arabic voice recording services with clear pronunciation, proper tone, and high accuracy to enhance speech recognition models. 🧪 In QA, I perform testing, validation, and analysis of AI interactions, helping improve performance, reduce errors, and optimize user experience. I also support AI Model Training Prompt creation and contribute to AI Model Integration workflows. ⚙️ I focus on delivering reliable results, meeting deadlines, and continuously improving AI systems through structured feedback and quality assurance. 𝗜 𝘄𝗶𝗹𝗹 𝗽𝗿𝗼𝘃𝗶𝗱𝗲 𝗮 𝗰𝗹𝗲𝗮𝗿 𝗯𝘂𝗴 𝗿𝗲𝗽𝗼𝗿𝘁 + 𝘁𝗲𝘀𝘁 𝘀𝘂𝗺𝗺𝗮𝗿𝘆 𝘄𝗶𝘁𝗵 𝘀𝗰𝗿𝗲𝗲𝗻𝘀𝗵𝗼𝘁𝘀/𝘃𝗶𝗱𝗲𝗼 𝗮𝘁 𝗻𝗼 𝗲𝘅𝘁𝗿𝗮 𝗰𝗼𝘀𝘁. I specialize in finding issues that impact usability, functionality, and performance and providing clear, actionable reports.💡 𝐇𝐞𝐫𝐞’𝐬 𝐖𝐡𝐚𝐭 𝐈 𝐂𝐚𝐧 𝐃𝐨 𝐟𝐨𝐫 𝐘𝐨𝐮𝐫 𝐰𝐞𝐛 or 𝐀𝐩𝐩 𝕀 𝕗𝕠𝕔𝕦𝕤 𝕠𝕟 𝕢𝕦𝕒𝕝𝕚𝕥𝕪, 𝕔𝕝𝕒𝕣𝕚𝕥𝕪, 𝕒𝕟𝕕 𝕣𝕖𝕤𝕦𝕝𝕥𝕤—𝕤𝕠 𝕪𝕠𝕦 𝕔𝕒𝕟 𝕝𝕒𝕦𝕟𝕔𝕙 𝕨𝕚𝕥𝕙 𝕔𝕠𝕟𝕗𝕚𝕕𝕖𝕟𝕔𝕖.. ➤ 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲𝘀 ✅ Manual Testing (Web & Mobile) ✅ Automation Testing (Cypress, Appium, Selenium) ✅ Functional & Regression Testing ✅ API Testing (Postman) ✅ Exploratory & UAT Testing ✅ Performance & Load Testing ➤ 𝗦𝗸𝗶𝗹𝗹𝘀 ✅ Test Case Writing & Execution ✅ Bug Reporting (Clear & Detailed) ✅ Agile / Scrum QA Process ✅ Cross-Browser & Cross-Device Testing ✅ Black Box Testing ✅ CI/CD QA Support ➤ 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 ✅ Web Application Testing ✅ iOS & Android App Testing ✅ Automation Test Scripts ✅ Regression Test Cycles ✅ API Testing & Validation ✅ Pre-Release QA & Smoke Testing ➤ 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 ✅ 5+ Years Professional QA Experience ✅ 100% Job Success on Upwork ✅ Top Rated Plus Freelancer ✅ 4,000+ QA Hours Completed ✅ Long-term & Short-term Projects ➤ 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 ✅ SaaS Platforms ✅ eCommerce Systems ✅ Healthcare Applications ✅ Real Estate Software ✅ Media & Entertainment Apps ➤ 𝗗𝗼𝗺𝗮𝗶𝗻 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 ✅ Web Applications ✅ Mobile Apps (iOS / Android) ✅ Enterprise SaaS ✅ AI & CX Platforms ✅ Cloud-Based Systems ➤ 𝗧𝗼𝗼𝗹𝘀 ✅ Cypress ✅ Appium ✅ Selenium ✅ Postman ✅ JMeter ✅ JIRA ✅ ClickUp ✅ Trello ✅ BrowserStack ✅ Sauce Labs ➤ 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗛𝗶𝗿𝗲 𝗠𝗲 ✅ Fast Communication ✅ Honest QA Feedback ✅ Easy-to-Understand Bug Reports ✅ Strong Attention to Detail ✅ On-Time Delivery 👉 Message me now and get a FREE test sample or QA plan for your project. 👉 Let’s make your product bug-free before launch 🚀 🔑 𝗞𝗲𝘆𝘄𝗼𝗿𝗱𝘀 sentences recording Saudi Arabia AI Model Training AI Chatbot Audio Transcription AI Platform AI Model Training Prompt AI Model Integration Arabic recording Arabic voice recording Data labeling Speech recognition training AI voice data collection QA testing Virtual assistant Customer support Arabic English QA Tester, Software QA, Manual Testing, Automation Testing, Cypress, Appium, Selenium, API Testing, Postman, Mobile App Testing, iOS Testing, Android Testing, Web Testing, Regression Testing, Functional Testing, Bug Reporting, Test Cases, SaaS QA, Agile QA, JIRA, ClickUp, Performance Testing, JMeter, Cross Browser Testing, UAT Testing, Black Box Testing, Quality Assurance Engineer, Software Testing, CI CD QA, Exploratory Testing, Load Testing MOHAMED IBRAHIM 💡QA Tester & Mobile/Web Testing Specialist

If you need someone reliable, organised, and easy to communicate with — I am based in the UAE, available for both remote and on-site support, and I take ownership of tasks without needing constant follow-up. 📋 Admin & Virtual Assistance Email management, calendar coordination, data entry, file organisation, and workflow support using Excel, Google Sheets, Canva, and Google Workspace. 📧 Outreach & Lead Generation End-to-end outreach support — prospect research, lead list building, personalised email drafting, follow-up scheduling, and response tracking. Previously supported client acquisition campaigns through Upwork with consistent delivery. 🔍 Field Research & Site Evaluation (UAE only) Available for on-site assignments across Dubai and Sharjah. Experience includes independent site assessments, service quality evaluations, and structured report writing — all handled with professionalism and confidentiality. 📊 Data & Documentation Structured databases, formatted reports, and clear documentation. Comfortable turning raw information into organised, client-ready deliverables. Recent Experience: SELT Centre Inspector — Conducted independent field evaluations across Dubai and Sharjah, delivering structured confidential reports. Upwork (ongoing) — Admin, outreach, and lead generation support for remote clients. DGpays, DIFC — Built executive contact databases and prepared client-facing presentations in a fintech environment. Why Work With Me: — UAE-based, available for remote work or in-person field assignments — Trilingual: English (fluent) · Urdu (native) · Arabic (conversational) — Familiar with corporate environments from hands-on experience in DIFC — I communicate clearly, meet deadlines, and flag issues early Tools: Excel · Google Sheets · Google Docs · Gmail · Outlook · Canva · WhatsApp Business · PowerPoint Open to short-term tasks and ongoing roles. Let's talk about what you need.

Serving clientele for more than 15 years and ensuring customer satisfaction. Data Curation and Localization managed service projects.

Overwhelmed by endless tasks? Let’s change that. Imagine having a strategic partner who not only understands your business but anticipates your needs, driving growth, efficiency, and clarity at every turn. I’m a seasoned freelancer known for exceptional communication, sharp attention to detail, and a deep understanding of business operations. I offer far more than just assistance, I become a catalyst for your success. Here’s how I empower businesses like yours: ✅ Effortless Operations: Reclaim your time with proactive Virtual Assistance and Remote Administrative Support, tailored to streamline your day-to-day operations. ✅ E-commerce Mastery Across Platforms: Maximize your online sales potential with expert management of Amazon Seller Central, Shopify, Wix, WordPress (WooCommerce), Noon, and even travel booking platforms including order processing, strategic sales/profit calculations (FBA, FBM, and beyond), and high-converting product listings and bulk uploads. ✅ From Vision to Reality: Turn your business ideas into solid, actionable plans. I craft data-driven Market Research, compelling Business Plans, eye-catching Pitch Decks, and robust Financial Forecasts to bring your goals to life. ✅ Financial Clarity & Control: Make smarter decisions with meticulous Finance and Accounting solutions, tailored to give you a clear view of your business health. ✅ Virtual Management & Leadership: Keep your projects and teams aligned and thriving with hands-on Virtual Management , wherever you are. ✅ Smart Business Outsourcing Solutions: Streamline your operations, cut costs, and improve efficiency with customized outsourcing strategies. ✅ Exceptional Customer Interactions: Elevate your customer experience with effective, scalable Call Center Operations strategies. ✅ Clear, Concise Communication: Simplify complex information through professional Technical Writing that speaks directly to your audience. My toolkit includes: AI-Powered Tools | Microsoft Office Suite | Google Workspace | ClickUp | Bitrix24 | Canva | QuickBooks | Peachtree | CRM Systems (and more) Ready to transform chaos into clarity, and growth into your new normal? Let’s connect — and discover how I can become the strategic partner your business deserves.

You need a system that works while you sleep. You need content that runs without you. You need more & qualified leads. That's exactly what you get. Built hands on, with you or for you. And if you want to run it yourself, I coach you and your team to operate Claude like pros. ⭐️⭐️⭐️⭐️⭐️ "Lukas was Head of Digital Learning in my team. He streamlined our entire production workflow using AI and delivered consistently at the highest level. He knows how to build systems the right way — a strong recommendation from my side." 𝑫𝒊𝒓𝒌 𝑲𝒓𝒆𝒖𝒕𝒆𝒓 — 𝑬𝒖𝒓𝒐𝒑𝒆'𝒔 #1 𝑺𝒂𝒍𝒆𝒔 𝑻𝒓𝒂𝒊𝒏𝒆𝒓, 𝑫𝒖𝒃𝒂𝒊 ⭐️⭐️⭐️⭐️⭐️ "Absolutely professional from day one. Extremely fast workflow — when you message Lukas, you get a response within minutes, no matter the time zone. He delivers. I can absolutely recommend him." 𝑪𝒉𝒓𝒊𝒔𝒕𝒐𝒑𝒉 — 𝑬𝒏𝒕𝒓𝒆𝒑𝒓𝒆𝒏𝒆𝒖𝒓, 𝑮𝒆𝒓𝒎𝒂𝒏𝒚 ⭐️⭐️⭐️⭐️⭐️ "The system Lukas built changed everything. Our conversations became effortless — clients now convert on their own without any objection handling. Massive trust builder. Absolutely outstanding." 𝑹𝒐𝒃𝒆𝒓𝒕 — 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑶𝒘𝒏𝒆𝒓, 𝑮𝒆𝒓𝒎𝒂𝒏𝒚 ⭐️⭐️⭐️⭐️⭐️ "Super structured, always on schedule, great at explaining things via Loom. When problems came up, he found solutions immediately. I've already referred him to others — and I will continue to do so." 𝑨𝒏𝒏𝒆 — 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑶𝒘𝒏𝒆𝒓, 𝑮𝒆𝒓𝒎𝒂𝒏𝒚 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 𝗪𝗛𝗔𝗧 𝗬𝗢𝗨 𝗚𝗘𝗧 ▶︎ 𝗔𝗜 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗦𝘆𝘀𝘁𝗲𝗺 (𝗔𝗜𝗢𝗦) Your business gets an AI layer that handles what your team shouldn't be doing. Admin, reporting, follow-ups, onboarding, internal communication — systematically automated so you and your people focus on what actually moves the needle. ▶︎ 𝗟𝗲𝗮𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗡𝘂𝗿𝘁𝘂𝗿𝗲 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 Your leads get captured, qualified, and followed up automatically. CRM integration, email sequences, SMS follow-ups, AI-powered lead scoring — built so you never miss a prospect again. ▶︎ 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗣𝗶𝗽𝗲𝗹𝗶𝗻𝗲𝘀 Your content gets created, reviewed, and published without manual work. LinkedIn, Instagram, blogs, newsletters — AI generates, you approve, the system posts. ▶︎ 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀 & 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 Your repetitive tasks disappear. Invoicing, onboarding, reporting, data processing — connected end-to-end so your business runs 24/7 without manual input. ▶︎ 𝗖𝗹𝗮𝘂𝗱𝗲 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴 𝗳𝗼𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 You and your team learn to use Claude like operators, not tourists. Live sessions, real workflows, your actual business. Prompting, agent design, Claude Code in daily work, building internal tools. You walk away knowing exactly how to apply it tomorrow. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 𝗛𝗢𝗪 𝗜𝗧 𝗪𝗢𝗥𝗞𝗦 You tell me what you need. I scope it, build it, test it, and hand it over. Fully documented and working. For coaching, you tell me what you want to learn or unlock. We work hands on in your environment, not on slides. Every project comes with a Loom walkthrough, ongoing support, and the confidence that your system actually delivers results. If something breaks, you message me and it gets fixed. This isn't a one-and-done handoff. You get a partner who makes sure your automation keeps running and keeps performing. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 𝗧𝗘𝗖𝗛 𝗦𝗧𝗔𝗖𝗞 𝗔𝗜 & 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴: Claude Code (primary) • Claude API • Claude Cowork • OpenAI APIs • n8n 𝗗𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁: Netlify • Vercel • Google Cloud 𝗖𝗥𝗠 & 𝗙𝘂𝗻𝗻𝗲𝗹𝘀: GoHighLevel (GHL) • HubSpot 𝗗𝗮𝘁𝗮: Google Workspace • Airtable • Notion • Supabase 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Telegram • Slack • WhatsApp • Twilio 𝗖𝗼𝗻𝘁𝗲𝗻𝘁: LinkedIn • Instagram • Facebook • HeyGen ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗖𝗛𝗢𝗢𝗦𝗘 𝗠𝗘 🟢 You get an owner, not a freelancer. Your project is managed end-to-end until it delivers results 🟢 You get ongoing support. Not a handoff and goodbye 🟢 You get speed. Responses in minutes, not days. Dubai-based, flexible for any timezone. 🟢 You get business thinking. 2 years running AI operations for Europe's top sales organization 🟢 You get clean systems. Documented, tested, built to last 🟢 You get teaching, not just delivery. If you want to understand how it works, I show you ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Send me a message with a quick overview of what you're looking to automate. I'll reply with a personalized Loom video on how I'd approach your project. 🇩🇪/🇦🇹 Austrian national. German speaking clients are most welcome. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 𝗦𝗞𝗜𝗟𝗟𝗦 𝗧𝗔𝗚𝗦 Claude Code • AI Agents • n8n • Workflow Automation • AI App Development OpenAI API • Claude API • Python • JavaScript • Airtable Web Scraping • Chatbot Development • API Integration • Business Process Automation Content Automation • Lead Generation • CRM Automation • Google Workspace AI Coaching • Claude Coaching • Team Training • Prompt Engineer