Provide ongoing development and improvement of the Lab Tech Remote Monitoring and Management-RMM (custom scripting, configuration options, templates, etc.).
Serve as an Automation Engineer using LabTech.
Manage all day-to-day RMM features (Patching, Scripting, AV, etc.).
Prepare and maintain system and network documentation.
Create and maintain processes, policies and procedures to contribute to overall continual service improvement.
Take ownership of all NOC management servers (Remote Monitoring and Management-RMM) and hosting (Cloud) providers, centralized Antivirus Management Systems, and Client Patch Management Systems.
Configure and fine tune monitoring tools for all network infrastructure.
Ensure configuration management records are updated following the removal/installation of hardware/software.
Provide knowledgeable assistance and coordination with field engineers, service providers, vendors and other outside support.
Required Technical Skills/Experience: