When your program, community, or launch needs someone who can hold the operations calmly, reliably, and without constant hand-holding, that's where I come in.
I'm Trisna, an Online Business Manager and Operations Specialist with 2+ years of experience supporting digital learning programs, online communities, and product launches at scale.
I've worked behind the scenes at a Singapore-based digital education company, supporting complex multi-cohort operations and mentoring people through high-stakes programs, and I bring that same level of structure, care, and execution to every client I work with on Upwork.
What I'm known for:
People I work with consistently say the same things, things feel calmer when I'm involved, communication gets clearer, and the details that used to fall through the cracks suddenly don't anymore. That's not an accident. It's what happens when you combine strong operational systems with genuine investment in the people those systems serve.
Here's where I work best:
1. Community Management & Setup
Building the onboarding flows, engagement systems, and moderation frameworks that turn passive members into an active, loyal community. I work with Facebook Groups, WhatsApp Communities, Slack, Discord, Telegram.
2. Coaching Program & Course Operations
Managing the student or client lifecycle from onboarding to completion progress tracking, feedback delivery, Q&A handling, and keeping your cohort feeling supported even when you're not in the room. I work with full confidentiality and am happy to sign an NDA.
1. Product Launch & Startup Operations
Turning your launch vision into a structured, day-by-day execution plan — timelines, team briefings, communication scripts, and launch-day coordination — so your next launch feels like a system, not a scramble.
Who I work with:
Coaches, course creators, edtech founders, startup operators, and community builders who are serious about growth and need a reliable operations partner — not just a task executor.
Tools I use:
Notion · ClickUp · Google Workspace · Microsoft Office · Canva · WhatsApp Business · Telegram · Slack
A few things worth knowing:
— I hold a C1 English proficiency level and communicate clearly in writing and on calls.
— I'm based in Indonesia (UTC+8) and available across time zones.
— I bring an Industrial Engineering background which means I think in systems, processes, and improvements naturally.
— I take confidentiality seriously and work comfortably within NDAs.
If you're building something meaningful and need someone who shows up, follows through, and genuinely cares about the outcome, let's discuss in private.
Send me a message and tell me what you're working on.
Business Analysis
Social Media Management
Social Media Account Setup
Community Moderation
Calendar Management
Email Management
Graphic Design
Microsoft Office
Business Card Design
Business Plan Writing
Social Media Content
Freelance Marketing
Marketing
Community Management
Dewi D.
Jember, Indonesia
$5/hr
5.0
4 jobs
Hi, I’m Dewi, a reliable remote administrative support specialist with hands-on experience in payroll data entry, bookkeeping support, document formatting, and procurement data management.
I help businesses keep their financial and administrative records accurate, organized, and up to date. My recent Upwork projects included:
• Payroll Data Entry & Bookkeeping for a construction-related business
• Professional document formatting in Microsoft Word for academic and business documents
• International sourcing and shipping coordination for a UK client
Clients appreciate my attention to detail, clear communication, and ability to follow instructions carefully. I am comfortable working independently and maintaining accuracy in repetitive and sensitive administrative tasks.
✓ What I can help with:
• Payroll and attendance data entry
• Bookkeeping support
• Microsoft Excel and Google Sheets data management
• Document formatting and editing in Microsoft Word
• PDF conversion and formatting cleanup
• Procurement and inventory data entry
• File organization and document control
✓ Tools:
• Microsoft Excel & Word
• Google Workspace
• Microsoft Teams
• Canva
• ChatGPT for productivity support
I may not claim to be a senior accountant or project manager, but I am committed to delivering accurate, confidential, and professional administrative support that helps clients save time and reduce errors.
If you need someone who is detail-oriented, responsive, and easy to work with, I’d be happy to support your project.
Data Entry
Payroll Accounting
Bookkeeping
Microsoft Excel
Microsoft Word
Google Sheets
Document Control
Administrative Support
PDF Conversion
Data Management
Virtual Assistance
File Management
Procurement
Canva
Google Workspace
Tasha Regina A.
Tangerang, Indonesia
$6/hr
5.0
7 jobs
Hi there! I’m Tasha.
I’m a Virtual Assistant with a background in business analysis, sales support, and graphic design (since 2017!). I love organizing projects, digging into market research, streamlining business processes, and bringing creative ideas to life through social media and design.
I’m naturally curious and enjoy learning new tools and systems, if you use something I’m not familiar with, I’m excited to figure it out. I’m also a beginner in email marketing and eCommerce but eager to dive deeper into these areas and expand my skill set. I enjoy helping businesses run smoothly while picking up new skills along the way!
If you’re looking for someone dependable, easy to work with, and ready to support your business with a mix of strategy and creativity, I’d love to chat!
Business Management
Project Management
Market Research
Online Research
Graphic Design
Social Media Marketing
Canva
Administrative Support
Executive Support
Raka Yulio Pratama M.
Bandung, Indonesia
$5/hr
5.0
10 jobs
Hi, I'm Raka. I build highly profitable Lead Ads across Meta, Google, and TikTok.
By combining custom creative design with precise conversion tracking, I deliver high-intent leads while actively lowering your acquisition costs. Generating profitable leads requires more than just launching a campaign it takes flawless data tracking and scroll-stopping design. I handle the entire process end-to-end so you don't have to juggle multiple freelancers to get results.
What I do best:
🎯 Holistic Lead Generation: Strategic campaign setup, daily optimization, and scaling across Meta, Google, and TikTok.
📊 Flawless Conversion Tracking: Ensuring every lead and event is perfectly mapped (GA4, Google Tag Manager, Pixel setups).
🎨 Compelling Creative Design: Building high-converting ad creatives from scratch (Photoshop & Canva) paired with rigorous A/B testing.
I don't just set up campaigns and leave. I dive into the numbers, evaluate, optimize, and repeat.
Let's work together to build a highly profitable lead engine for your business. Send me a message, and let's chat about a strategy to scale your lead volume this month!
Facebook Ads Manager
Facebook Ad Campaign
Facebook Pixel Setup & Optimization
Instagram Ad Campaign
Google Ad Manager
Google Ads
Google Keyword Planner
Google Analytics 4
Google Tag Manager
Google Ads Account Management
Google Local Business Optimization
Google Analytics Report
Google Spreadsheets API
TikTok Ad
Bunga Shafa V.
Jakarta, Indonesia
$7/hr
5.0
2 jobs
Hello! I’m a versatile professional with 6 years of experiences and a strong background in social media management, WordPress development, and administrative tasks. With hands-on experience in handling client communications, designing engaging content, and managing financial records, I bring a holistic approach to supporting businesses in their digital and operational needs.
My skills & services:
1. Administrative Support:
• Managed accounts payable and receivable, ensuring timely processing of invoices.
• Organized and archived essential documents, maintaining efficient record-keeping systems.
• Proficient in Google Workspace and Microsoft Office Suite, facilitating smooth administrative operations.
• Inquiry Handling & Communication, monitored and managed client email inboxes, responding promptly to inquiries and routing messages to the appropriate team members.
• Email & Schedule Organization, structured and organized digital workspaces, email filing systems, and calendars to streamline daily operations.
• Data Entry & Management, accurately entered, organized, and audited operational and competitor data to maintain clean, reliable record-keeping systems.
2. Digital Marketing & Content Strategy (Social Media Management):
• Multi-platform campaigns, planned and executed content strategies across Meta (Facebook & Instagram), LinkedIn, Threads, YouTube Shorts, and Google Business Profiles to drive community engagement and brand awareness.
• SEO & search visibility, conducted keyword research, optimized on-page content, and monitored site performance using Rank Math and Google Search Console to improve organic search rankings.
• Ad operations & targeting, managed local and international audience targeting parameters within Meta Business Manager, optimizing ad reach and ad policy compliance for client campaigns.
• Content creation & scheduling, authored compelling promotional copy, designed visual assets using Canva, and coordinated cross-platform content distribution schedules tailored to specific audience peak times.
• Local SEO & listings: Managed Google Business Profiles and directory listings, managing client data accuracy and monitoring competitor trends to maximize local map and search visibility.
3. WordPress Development & Website Optimization (SEO):
• Custom website development, built and customized responsive WordPress websites using Elementor, WPBakery, and premium themes tailored to client requirements.
• SEO Implementation & Technical Optimization, optimized site structure, meta tags, and content using SEO plugins (Yoast SEO, Rank Math) and monitored site performance, indexing, and search visibility via Google Search Console.
• Plugin & E-Commerce integration, integrated and configured key site functionalities, including WooCommerce, Mailchimp, Contact Form 7, and custom form workflows.
• Agency collaboration, partnered with external agencies as an outsourced developer to deliver high-performing, mobile-responsive, and SEO-friendly websites on schedule.
• Core web technologies, applied foundational knowledge of HTML, CSS, and PHP to troubleshoot layout issues, customize theme styles, and enhance overall user experience.
Tools & platforms:
1. Google Workspace & Microsoft Office
2. Notion & Trello
3. Canva, Figma, Adobe Photoshop, Adobe Lightroom, & Capcut
4. Gemini, Claude, ChatGPT, Perplexity
5. Meta Business, Facebook, Instagram & LinkedIn
6. Google Search Console & Google Business
7. Zoom & Google Meet
8. Discord
Why Choose Me?
• Tech-savvy and quick to adapt to new tools and platforms.
• Strong communication skills, ensuring clarity and efficiency in all tasks.
• Dedicated to delivering high-quality work that aligns with client objectives.
Let’s collaborate to bring your projects to fruition with precision and creativity!
CSS 3
HTML
CSS
WordPress
Financial Planning
CorelDRAW
Figma
Elementor
WooCommerce
Canva
Travel Planning
Scheduling
Microsoft Excel
Microsoft PowerPoint
WordPress Website Design
Moury D.
Bandung, Indonesia
$15/hr
4.1
6 jobs
As a highly skilled and experienced project manager, I bring a proven track record of successfully delivering complex projects within budget, scope, and timeline. With meticulous attention to detail and exceptional organizational abilities, I thrive in dynamic environments, leading cross-functional teams to achieve project objectives and exceed stakeholder expectations.
The skillset I possess to contribute to your company's success:
✓ Project planning, scheduling, and execution
✓ Team leadership and motivation
✓ Risk assessment and management
✓ Budgeting and resource allocation
✓ Quality assurance and control
✓ Scope management and change control
✓ Stakeholder identification and engagement
✓ Vendor management and contract negotiation
✓ Problem-solving and decision-making
The key strength that I believe will benefit your company:
✅︎ Strategic Planning and Execution
I possess a strong aptitude for strategic thinking, enabling me to develop comprehensive project plans that align with organizational goals. I excel in translating high-level objectives into actionable tasks and milestones, ensuring efficient execution and successful project outcomes.
✅︎ Team Leadership and Collaboration
With excellent interpersonal skills, I foster a collaborative and inclusive team environment, motivating and inspiring team members to perform at their best.
✅︎ Risk Management
I have a keen eye for identifying potential risks and implementing proactive measures to mitigate them. By conducting thorough risk assessments and developing contingency plans, I safeguard project success and maintain stakeholder confidence throughout the project lifecycle.
✅︎ Resource Allocation and Optimization
I possess expertise in resource management, allocating personnel, equipment, and budgets efficiently to maximize productivity and minimize waste. I have a track record of optimizing resource utilization, resulting in cost savings and improved project performance.
✅︎ Communication and Stakeholder Management
I excel in clear and concise communication, ensuring stakeholders are well-informed throughout the project. I adeptly manage stakeholder expectations, establish strong relationships, and actively seek feedback to ensure project alignment and satisfaction.
As a professional project manager, I am dedicated to delivering successful outcomes while maintaining a focus on continuous improvement. With my robust skillset and demonstrated strengths, I am poised to drive project success and contribute to the growth and success of your company.
Let's get in touch!
Business Management
Business Analysis
Business Plan
Business Operations
Project Management
Business
Analytical Presentation
ClickUp
Project Plans
Digital Project Management
Real Estate Virtual Assistance
Virtual Assistance
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