Hire the Best IDoneThis Specialists

Hi there! I'm Lily, a Customer service professional with over 9 years of successful experience in technical and customer service. Keen to provide a satisfactory level of support and aim to always make the customer happy in each and every interaction. My Skills: • Zendesk • Formstack • Salesforce • Tech Setup (API, SSO, SMTP) • WordPress setting • Webhooks • SaaS Experience • Email Management • ServiceNow • BoldChat • MS Office 365 Work Experiences: Technical Support (YouCanBookMe) IT Technical Helpdesk (Information Technology company) Technical Support Tier 2 (Formstack) Sales Representative (Expedia) Sales Executive (Choice Hotels) Sales Chat Support (Xfinity) Billing and Tech Support (Verizon)

🏆 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝟖𝟎𝟎+ 𝐔𝐩𝐰𝐨𝐫𝐤 𝐇𝐨𝐮𝐫𝐬 | 𝟏𝟎𝟎% 𝐉𝐨𝐛 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 | 𝟗+ 𝐘𝐞𝐚𝐫𝐬 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 Need a WordPress website that looks great, works properly, loads fast, and helps your business grow? I turn Figma designs, AI concepts, existing websites, or ideas into fast, responsive and easy-to-manage WordPress websites. My focus is not just making a website look good. I build websites that are responsive, performance-focused, SEO-ready, conversion-focused, and easy to manage. 🎨 WHAT I DO ✓ 𝐅𝐢𝐠𝐦𝐚 → 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 • Figma / PSD / XD → WordPress • Figma → Elementor • AI-generated designs → WordPress • HTML/CSS → WordPress • Pixel-accurate responsive implementation ✓ 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 & 𝐄𝐥𝐞𝐦𝐞𝐧𝐭𝐨𝐫 • Custom WordPress websites • Elementor & Divi development • Website redesigns • Landing & sales pages • Custom themes & templates ✓ 𝐂𝐮𝐬𝐭𝐨𝐦 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 • ACF & Custom Post Types • Custom plugins & functionality • PHP / JavaScript development • API & third-party integrations • Dynamic and complex WordPress websites ✓ 𝐖𝐨𝐨𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞, 𝐋𝐌𝐒 & 𝐌𝐞𝐦𝐛𝐞𝐫𝐬𝐡𝐢𝐩 • WooCommerce & custom ecommerce • LearnDash LMS • BuddyBoss & MemberPress • Membership websites • Payment & CRM integrations ⚡ HOW I BUILD ✓ Responsive - Designed and tested for desktop, tablet & mobile ✓ Fast - Performance-conscious development and optimized assets ✓ SEO-Ready - Clean structure, headings, markup and technical foundations ✓ Conversion-Focused - Clear CTAs, logical layouts and user-friendly UX ✓ Easy to Manage - Clean builder structure, reusable components and sensible plugins ✓ Scalable - Built so your website can grow with your business 🤝 WHY CLIENTS HIRE ME 𝐃𝐞𝐬𝐢𝐠𝐧 + 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 You don't need separate people for design implementation and WordPress development. I can handle both. 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐃𝐞𝐩𝐭𝐡 When a project needs ACF, custom post types, WooCommerce, LearnDash, APIs or custom functionality, I can handle the development behind the website. 𝐂𝐥𝐞𝐚𝐧 & 𝐌𝐚𝐢𝐧𝐭𝐚𝐢𝐧𝐚𝐛𝐥𝐞 𝐁𝐮𝐢𝐥𝐝𝐬 I avoid unnecessary complexity and build websites that are easier to update, maintain and scale. 𝐃𝐢𝐫𝐞𝐜𝐭 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 You work directly with me throughout the project. No unnecessary handoffs or layers. 🛠️ MY CORE STACK 👉WordPress: Elementor, Divi, WPBakery, Oxygen, ACF, CPT, Custom Themes, Custom Plugins 👉eCommerce: WooCommerce 👉LMS / Membership: LearnDash, BuddyBoss, MemberPress 👉Development: PHP, HTML, CSS, JavaScript, jQuery, MySQL 👉Integrations: APIs, GoHighLevel, ActiveCampaign, Payment Gateways 👉SEO / Performance: Technical SEO, Rank Math, Yoast, Speed Optimization 📌 THE TYPES OF PROJECTS I HANDLE ✓ New WordPress websites ✓ Figma → WordPress projects ✓ Website redesigns ✓ Elementor development ✓ Custom WordPress functionality ✓ WooCommerce stores ✓ LMS & membership websites ✓ Website performance & optimization ✓ WordPress bugs and technical fixes ✓ API & third-party integrations Have a Figma design, existing WordPress website, AI-generated concept, or a custom project? Send me the details. I'll review it and recommend the best way to build it. Best, Vishal | WordPress Expert

SaaS Customer Support Specialist | Zendesk & Intercom Expert | Email, Phone, Live Chat & Help Desk Support SaaS customer support is not generic customer service. It requires speed, product understanding, and the ability to solve issues without frustrating users. I’m a SaaS Customer Support Specialist with 5+ years of experience supporting software products using Zendesk and Intercom to deliver fast, accurate, and empathetic technical customer support. If you’re hiring a Zendesk support specialist or Intercom customer support agent who understands SaaS workflows, ticket prioritization, and user experience, you’re in the right place. Why SaaS Companies Hire Me: Because retention starts with support. I help SaaS businesses: ✅ Reduce support response times ✅ Improve customer satisfaction (CSAT) ✅ Handle high-volume Zendesk ticket queues ✅ Deliver consistent Intercom live chat support ✅ Support onboarding, billing, and account issues I don’t just respond to tickets. I protect your product experience. SaaS Customer Support Tasks I Handle: ➠ Zendesk Ticket Management & Automation Efficiently manage high-volume Zendesk support tickets, set up automations, macros, SLAs, and ensure fast first response times for SaaS customers. ➠ Intercom Live Chat & Inbox Support Provide real-time Intercom live chat support and inbox management to resolve SaaS user issues quickly while maintaining a friendly, on-brand tone. ➠ Technical & Non-Technical Issue Resolution Handle both technical support and general SaaS customer inquiries, accurately troubleshooting issues without unnecessary escalations. ➠ User Account, Login & Billing Support Support SaaS users with account setup, login issues, subscription management, and billing questions, reducing churn and support friction. ➠ Bug Reporting & Escalation to Engineering Identify, document, and escalate software bugs clearly to engineering teams using Zendesk or Intercom, improving resolution speed and product stability. ➠ Knowledge Base & Help Center Updates Create and update SaaS knowledge base articles and help center documentation to reduce ticket volume and improve self-service support. ➠ Customer Feedback & Retention Support Collect, analyze, and act on customer feedback to improve SaaS customer experience, retention, and long-term user satisfaction. If you need help with your SaaS customer support, Zendesk, Intercom, or technical support, I’m already trained for it. SaaS Tools & Platforms: • Zendesk • Intercom • HubSpot CRM • Salesforce • Google Workspace • Slack • Trello | Asana I integrate smoothly into existing SaaS support stacks. Proven SaaS Customer Support Results: ✔️ Reduced first response time by 30% using Zendesk ✔️ Improved SaaS customer satisfaction (CSAT) ✔️ Managed high-volume SaaS support queues ✔️ Maintained 95%+ positive customer feedback Your users get faster answers. Your churn drops. Your team scales smoothly. Ideal SaaS Clients: • B2B & B2C SaaS startups • Software companies using Zendesk or Intercom • Subscription-based platforms • Remote-first SaaS teams Let’s Strengthen Your SaaS Customer Support If you need a SaaS Customer Support Specialist who understands Zendesk workflows, Intercom conversations, and SaaS users, invite me to your job or send me a quick message. I respond immediately.

If you're looking for a WordPress Expert, Top 1% LearnDash Expert, or someone who specializes in LearnWorlds, LMS platforms, BuddyBoss, WooCommerce, and membership websites, let's discuss your project and build something exceptional together. 🥇 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝- WordPress, Learndash, Memberpress, Buddyboss developer 🥇 🚀 𝗔𝗩𝗔𝗜𝗟𝗔𝗕𝗟𝗘 𝗧𝗢 𝗦𝗧𝗔𝗥𝗧 𝗧𝗢𝗗𝗔𝗬 ✅ 𝟏𝟎𝟎% + Job Success 🏆 High-Caliber Learndash, LMS, Buddyboss, Memberpress developer 🎖️ Top 1% LMS Development Specialist —Setting the Standard in Learning Solutions 🎯 Delivered 200+ projects successfully with Client Satisfaction. I am a WordPress LMS and Membership Website Specialist with extensive experience building online course platforms, membership communities, coaching portals, and subscription-based websites using LearnDash, BuddyBoss, Elementor Pro, and MemberPress. I help coaches, educators, training organizations, and businesses transform their knowledge into scalable digital products by creating engaging learning experiences, private communities, and automated membership systems that drive user engagement and recurring revenue. Whether you need a complete online learning platform, a community-driven website, a membership portal, or a custom WordPress solution, I can deliver a professional, secure, and high-performing platform tailored to your business goals. I focus on building platforms that increase enrollments, improve learner engagement, strengthen communities, and generate recurring revenue for businesses and educators worldwide. 👇 𝗔𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: 🙋 100% Availability 💰 Budget Friendly 🚀 Ready to Start Immediately 🗣️ Excellent Communication Skills 💻 Expert Coding Proficiency 📞📧 If you have any questions, please feel free to ask me anything. Please get in touch with me to discuss how we can work together to meet your Business Needs. ✅ 𝗞𝗲𝘆 𝗦𝗸𝗶𝗹𝗹𝘀: LearnDash, Memberpress, Buddyboss, Buddypress, Divi themes, LMS, etc. Elementor Pro, Kadence theme ,WP Bakery Builder, Astra themes, Divi themes, etc. API Integration: Facebook API, Twitter API, SMS Gateway, Google API, Google Map, Social Networking, Social Engine.

Email marketing Tycoon - worked in the industry have gained immerse expereince about the email marketing design and strategies Shopify & Ecommerce Specialist - helping online businesses deliver fast, professional customer service across email and chat. I can help you manage the day-to-day support work that keeps your ecommerce operation running smoothly: • Shopify customer support • Email & live chat support • Order, shipping & tracking questions • Returns, refunds & exchanges • Customer complaints & issue resolution • Shopify product & order management • Gorgias, Freshdesk and similar support platforms • Email marketing & campaign support • General ecommerce & technical assistance I also bring hands-on experience with Shopify, WordPress, email marketing platforms, Canva, Meta Ads and other ecommerce/digital tools, so I can support more than just the inbox. I've worked with businesses on customer communication, ecommerce operations, email campaigns, technical troubleshooting and digital marketing. My approach is simple: understand the issue, communicate clearly, solve it efficiently, and make sure the customer feels taken care of. What you can expect from me: ✓ Fast and professional communication ✓ Strong written English ✓ Detail-oriented order and customer handling ✓ Calm, empathetic problem solving ✓ Comfortable learning new tools and workflows ✓ Reliable follow-through and clear updates Whether you need someone to manage your Shopify support inbox, handle customer questions, assist with ecommerce operations, or provide ongoing virtual support, I can step in and become a dependable part of your team. Available for both short-term projects and long-term support.

Perception is everything these days. Before a customer speaks to your team, they've already formed an opinion about your business based on your website. That's why we don't just build websites—we create digital experiences that build trust, strengthen your brand, and help your business grow. At Rift of Heroes, we believe every business has a vision worth building. Our role is to bring that vision to life through thoughtful design, strategic thinking, and technology that helps businesses grow with confidence. With over 18 years of experience and more than 800 successful digital projects, we've partnered with businesses across healthcare, professional services, manufacturing, technology, education, eCommerce, nonprofits, and many other industries to create websites that are visually distinctive, strategically designed, and built for long-term success. Whether you're launching a new website, redesigning an existing one, or modernizing an established brand, every project begins the same way—we take the time to understand your business, your customers, and what success looks like for you. From there, we combine creative design, intuitive user experience, and modern development to create websites that don't simply look professional—they help businesses build credibility, generate enquiries, improve customer experiences, and support sustainable growth. One of the things our clients value most is the confidence we bring to the creative process. We offer unlimited design revisions during the design phase because we believe great design shouldn't be restricted by an arbitrary number of revisions. We continue refining the design until you're genuinely excited about the direction before development begins. Our goal isn't simply to complete another project. Our goal is to build something you're proud to share with your customers. As your business grows, we can continue supporting your journey through conversion optimization, business automation, custom development, and AI-powered digital solutions that streamline operations and create better customer experiences—but only when they genuinely add value to your business. Our Services Website Design & Development • WordPress Development • Shopify Development • Squarespace Development • WooCommerce Development • Custom Business Websites • Membership Websites • Website Redesigns • Responsive Web Design Growth & Conversion • Landing Pages • Conversion Optimization • Lead Generation • Website Performance Optimization • SEO Foundations Custom Development & Business Solutions • PHP Custom Development • CRM & Workflow Integration • Email & Follow-up Automation • Custom Business Systems • AI Customer Guidance • Lead Qualification Systems Why Clients Choose Rift of Heroes ✔ 18+ Years of Industry Experience ✔ 800+ Successful Digital Projects ✔ Unlimited Design Revisions During Design ✔ Business-First Approach ✔ Long-Term Partnership Mindset ✔ Transparent Communication ✔ Clean, Modern, Scalable Development ✔ Focus on Quality, Not Shortcuts We're not here to simply build another website. We're here to become a trusted creative and technology partner who helps your business evolve, adapt, and grow over time. Every successful business begins with a vision. Our mission is to build the digital experiences that help bring yours to life.