Hire the Best Operations Managers
in Malaysia

I’m an Experienced Operations Specialist with a passion for streamlining workflows, optimizing processes, and driving operational success. With over 20 years of experience in managing cross-functional teams, I specialize in creating scalable solutions that help businesses grow with clarity and focus. 🔹 Process Optimization – Reducing inefficiencies and automating repetitive workflows. 🔹 Data Analysis & Insights – Leveraging data to inform better decisions. 🔹 Team Leadership – Empowering diverse teams through clear communication and accountability. 🔹 Strategic Planning – Aligning operations with long-term business goals. Recently, I’ve expanded my services to include professional coaching aligned with ICF standards, offering clients a space for self-reflection, decision-making clarity, and leadership growth. Whether you're optimizing operations or navigating personal development, I’m here to support your journey with structure, empathy, and insight.

If your e-commerce brand is scaling fast and your customer support operations can't keep up — I fix that. I'm a CX Operations Consultant with 20+ years of experience, most recently running end-to-end customer support and operations solo for a fast-scaling DTC e-commerce brand — 9,025 orders, USD650K+ (RM2.68M+) GMV, across Shopify, Shopee, and Lazada — with a refund rate of just 1.65%. What I actually do for clients: → Build SOPs from zero — refund & returns workflows, escalation protocols, CRM tagging structures — so your team isn't relying on tribal knowledge → Design and run crisis containment systems — I managed a product-defect crisis across 3 sales channels (95 cases, 95.1% closure rate) without a single major escalation breakdown → Set up and optimize CRM/helpdesk systems (Richpanel, Zendesk, Freshdesk, HubSpot) so support scales without adding headcount → Audit existing CX operations and flag exactly where refund leakage, backlog risk, or escalation exposure is happening → Train and structure junior support teams so operations don't depend on one person I've done this both as an in-house operator and as a founder — I've built a DTC store from zero to USD72.8K (RM300K) in 4 months on my own operational systems. If you need someone who can walk into a messy CX operation, build the structure, and hold it together under pressure — I build operational systems that continue working long after the initial project is complete.

I'm a Guest Experience & Operations Manager with 2-3 years of hands-on experience running day-to-day operations for short-term rental portfolios. I currently manage 80+ properties across two active roles, overseeing everything from guest communications to maintenance coordination and team support. Platforms & tools I work in daily: Breezeway — maintenance and housekeeping coordination SuiteOp — guest experience and operations management Hostaway — channel management and reservations Quo — guest messaging and phone communications Airbnb, Vrbo, and direct booking channels What I handle: Guest communications: pre-arrival, check-in/check-out, in-stay support, complaint resolution, review management Operations: maintenance scheduling, vendor coordination, house rules enforcement (quiet hours, gathering fees, etc.), damage claim documentation Team coordination: working across owners, cleaners, and maintenance staff to keep large portfolios running smoothly Scale: managing SOPs and consistent guest experience across dozens of units at once, not just single properties I'm looking for a long-term, full-time role where I can bring this multi-property operational experience to a growing team. Experience Guest Experience & Operations Manager Short-Term Rental Portfolio — Remote | March 2026 – Present Oversee daily operations for a portfolio of 30+ luxury vacation rental properties across Florida, ensuring seamless guest experiences and consistent property standards. Manage and resolve Airbnb claims, disputes, and platform-related escalations. Drive client acquisition by identifying and onboarding new property owners to expand the rental portfolio. Coordinate guest communications from first inquiry through checkout, and liaise with vendors and maintenance teams using Breezeway and SuiteOp to schedule repairs and upkeep. Key contributions: Manage guest experience end-to-end across 30+ luxury properties, from booking to review Resolve Airbnb disputes and platform escalations professionally and on deadline Drive new owner acquisition, directly growing the managed portfolio STR Operations & Guest Communications Specialist Multi-Property Vacation Rental Management — Remote | January 2026 – Present Manage a second short-term rental portfolio, bringing total properties under active management to 80+ combined across both roles. Use Hostaway for channel and reservation management and Quo for real-time guest messaging and phone communications across Fort Lauderdale and Key Largo properties. Work cross-functionally with owners, cleaning crews, and maintenance teams to maintain consistent standards at scale. Key contributions: Manage reservations and guest messaging across multiple booking channels in Hostaway Handle urgent guest communications via Quo, including access and maintenance issues Maintain SOPs and message template libraries used across a multi-person operations team Grant Research & Market Research Consultant Nonprofit Consulting Firm — Remote | March 2026 – Present Conduct grant research and market research for a nonprofit consulting firm, building standardized research workbooks that identify funding opportunities for client organizations in the nonprofit sector. Completed formal training through NonprofitReady covering grant seeking fundamentals, grantor cultivation, and nonprofit financial management. Key contributions: Research and verify federal, foundation, and bureau-level funding opportunities with primary-source documentation Build structured research deliverables used directly by grant consultants for client proposals Apply nonprofit financial literacy to assess client funding readiness Additional Professional Background Beyond short-term rental operations, I bring several years of client-facing experience across SaaS, compliance, and business development. This includes leading a team of 20+ in a compliance and sales performance role, managing client onboarding and account success for SaaS platforms, and running full sales cycles from outreach through close. This background gives me strong instincts for client relationship management, CRM systems (Salesforce, HubSpot), team coordination, and process/compliance oversight — skills that translate directly into structured, scalable property operations. Additional skills from this experience: Client onboarding & account management Team leadership & performance coaching CRM proficiency (Salesforce, HubSpot) Compliance and process oversight Full sales cycle management

Hello, I'm Catherine. I'm experienced in data entry and English-to-Chinese translations. Here are some tools that I use during my current work: - • Microsoft Excel (with vlookup, if formula, and more); • Microsoft Word; • Microsoft Teams • Google Sheets; • Google Ads; • Slack; • Sharefile Link; • Zoom • Canva Here are my strengths in my work experience: Leadership: Experienced as an Operations Delivery Manager, which requires strong leadership skills to manage and develop a team of team leaders. Goal-oriented: I will be responsible for ensuring that teams reach the goals set by the Operations Manager and Operations Management Team, which requires a goal-oriented mindset. Analytical: I am also responsible for developing and delivering reporting in accordance with business requirements, which requires analytical skills to interpret data and identify trends. Communication: Experienced as an Operations Delivery Manager, I am required to provide regular feedback to the Operations Manager regarding the status of the market and any issues affecting the Malaysia Operations Service Centre, which requires effective communication skills. Problem-solving: I am responsible for managing market-related issues and coordinating with internal departments, which requires problem-solving skills to identify and resolve issues. Time management: I am responsible for managing team leader workloads and ensuring all clients in the market are closed within agreed deadlines, which requires excellent time management skills. Employee development: I am responsible for training, mentoring, developing, and providing regular feedback to direct reports in accordance with performance management guidelines, which requires a focus on employee development. With my strengths and tools, I can deliver your project professionally and comprehensively.

You wake up in a hospital bed. A doctor says you’ve just been in a medically-induced coma. You’re recovering from a sudden cardiac arrest, and there’s no chance you’ll be back to work any time soon. You’re alive at least… but what about your company’s health? How many sales did you lose? Is your team even there still? Or did your business completely crumble while you were out? This isn’t just a theoretical “what-if” scenario – it actually happened to one of my Fractional COO clients. Luckily, they had me running all their operations, project management, HR, and more… so everything ran smoothly (as normal) and their business continued to grow during their hospital stay. Today, they’re fully recovered and now semi-retired while I continue to manage everything on their behalf. A dream outcome for an otherwise nightmare scenario. But ask yourself: Would YOU survive the “Coma Test”? As a Fractional COO, my mission is to help as many founders as possible do just that. Not just to avoid worst case scenarios like the above, but because it’s simply good business. 📝📝ABOUT ME 📝📝 In my previous career as a medical doctor, I spent 12-hour shifts in a busy hospital managing patients under pressure. Today, I save livelihoods - but in a different way. As a Fractional COO, I triage workflows, keep your systems healthy, and make sure your business (and your bank account) never needs a visit to the ER. 📣📣TESTIMONIALS 📣📣 “Thanks to Nicholas I was able to take my first truly work-free vacation with no laptop and no email in YEARS.” “Most "operations" people just end up adding more meetings, paperwork, and other bureaucracy with no real benefit. Nicholas was the only one who actually SIMPLIFIED my business and took things OFF my plate instead of just being yet another person to manage.” “Every ADHD founder needs someone like Nicholas. It's crazy how he was able to take the giant crazy mess living inside my head and lay it all out in proper documentation so I could finally delegate even my "undelegatable" work to other people.” “Whenever I hire some kind of project manager, I'm prepared for all my employees to hate them... but everyone seems to LOVE working with Nicholas even though he holds them to an extremely high standard.” “I already consider myself to be super well-organized, but Nicholas did what I never could -- spread that operational rigor across the rest of my company, from management down to our VAs.” “Nicholas bills himself as a COO, but honestly he ran circles around my marketing team... He brought a TON of ideas to the table that we had never even considered.” “These days we never talk to new vendors without Nicholas on the call. He not only holds our own team to a high standard, but he also applies the same pressure outwardly to protect us from getting taken advantage of. No one can bluff their way through his questioning.” ⏩⏩NEXT STEPS ⏩⏩ Send me a message and let's talk about how I can help you. -Nicholas

The sound bite version: I help small businesses and entrepreneurs save on average 20+ hours each week through practical AI tools that handle repetitive tasks. My work has helped clients bring in 30% more leads and cut manual work in half, giving them more time to build their business. 🚀 I've set up smart systems for 15+ businesses across different sectors, such as restaurants, real estate, online stores, etc. - making their work faster and cutting their response times by 40%. This means they spend less time on repetitive tasks while giving customers better service. ___ The longer, sit-down version: Hey! 👋 I'm Andrea, originally from Italy but now calling Malaysia home. Let me tell you how I make complicated business tasks simple and reliable. I work with AI tools to help businesses save 20+ hours every week by making their workflows smooth, customer messages quick, and data handling easy. When businesses work with me, they typically see 30% more leads convert, half their paperwork disappear, and customer response times drop by 40%. Many business owners think bringing AI into their work will cost too much or be too technical. But I use simple tools that don't require coding to create affordable solutions that grow with your business. Instead of hiring more people, my clients use these systems to handle more work automatically, usually saving around $2,000 each month through less administrative work and better efficiency. I work two ways: either on single projects to set up specific systems, or on ongoing arrangements where we keep improving things as your business grows. While I work independently, I team up with other automation experts, AI developers, and designers when a project needs extra hands to deliver exactly what you need. I'm looking to work with businesses who want to cut costs, work smarter, and grow their revenue through practical AI tools. If you're spending too much time on tasks that could be automated, let's talk about how I can help you streamline your business today.