I am a Virtual Assistant and Customer Service Specialist with over 5 years of experience supporting businesses both on-site and remotely. I have a strong background in customer support, front desk operations, administrative management, and sales assistance, working with clients through email, WhatsApp, live chat, phone calls, and virtual platforms.
My experience includes customer care for e-commerce and service-based businesses, sales closing through chat, lead follow-up, CRM management, and content creation focused on conversion, such as landing page copy, product descriptions, and promotional videos in Spanish. I also support calendar and agenda management, reporting, process organization, and coordination with internal teams and clients.
I am proactive, organized, and customer-oriented, with strong communication skills and the ability to adapt to different tools and workflows. I am comfortable working in fast-paced environments, handling multiple tasks, and contributing to customer satisfaction, retention, and business growth.
Administrate
Client Interview
Client Management
Resolves Conflict
Google Calendar
Resolve
Diana M.
Guayaquil, Ecuador
$10/hr
5.0
3 jobs
Are you looking for a detail-focused, proactive Virtual Assistant who understands the numbers and workflows behind smooth business operations? With a strong foundation in ๐๐จ๐จ๐ค๐ค๐๐๐ฉ๐ข๐ง๐ , ๐๐ข๐ฅ๐ฅ๐ข๐ง๐ , ๐๐๐ฆ๐ข๐ง๐ข๐ฌ๐ญ๐ซ๐๐ญ๐ข๐ฏ๐ ๐ฉ๐ซ๐จ๐๐๐ฌ๐ฌ๐๐ฌ, ๐๐ง๐ ๐๐๐๐จ๐ฎ๐ง๐ญ๐ข๐ง๐ ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ, I specialize in helping small businesses and accounting professionals stay organized, compliant and efficient.
I have spent the last few years supporting accounting teams and business owners across various industries, handling day-to-day financial tasks with precision, always with a strong eye for process improvement and clear communication.
โ ๐๐ฒ ๐๐จ๐ซ๐ ๐๐๐ซ๐ฏ๐ข๐๐๐ฌ ๐๐ง๐๐ฅ๐ฎ๐๐:
Accounting & Bookkeeping Support.
- Daily transaction entries, A/P & A/R tracking, bank reconciliations
- Invoice generation, payment recording (Xero, QuickBooks, WHMCS)
- Custom Chart of Accounts setup for industry-specific logic
- Inventory control using FIFO/LIFO methods for small businesses
- Payroll processing assistance, time tracking
- Monthly reporting with graphs & actionable insights
- Tax compliance support (Tax Specialist in Ecuadorian โ VAT, Income Tax, SRI coordination)
๐งฉ ๐ฉ๐ถ๐ฟ๐๐๐ฎ๐น ๐๐๐๐ถ๐๐๐ฎ๐ป๐ฐ๐ฒ & ๐ช๐ผ๐ฟ๐ธ๐ณ๐น๐ผ๐ ๐๐ผ๐ผ๐ฟ๐ฑ๐ถ๐ป๐ฎ๐๐ถ๐ผ๐ป:
- Calendar management, time blocking & smart appointment scheduling
- Email and message handling in both English & Spanish
- Clear presentation design (Canva), SOP creation, and process standardization
- Remote team collaboration using Slack, Trello, ClickUp, Google Suite, Zoom, etc.
- Translating and localizing content (EN<>ES) without losing message or tone
- Efficient digital filing system setup (Google Drive, Dropbox, OneDrive)
- Trackers & reminders to ensure nothing falls through the cracks
- Confidential, reliable, and focused on continuous process improvement
๐๐ก๐ฒ ๐๐ฅ๐ข๐๐ง๐ญ๐ฌ ๐๐ข๐ค๐ ๐๐จ๐ซ๐ค๐ข๐ง๐ ๐๐ข๐ญ๐ก ๐๐:
Reliable & Proactive: I donโt wait for problems to happen, I anticipate, organize and act.
Bilingual & Diverse: I can seamlessly support English or Spanish-speaking teams and global clients.
Detail-Oriented: I thrive in spreadsheets, dashboards, and accuracy-first environments.
Team Player: I collaborate well with accountants, business owners, and creative or tech teams alike.
Always Learning: I take a Kaizen approach; small continuous improvements matter.
โI'm at my best when I support busy professionals, helping them optimize their backend operations while keeping financials clear, compliant, and stress-free.โ
๐ Whether you need help managing your invoicing, streamlining your accounting support tasks, or delegating day-to-day operations, I'm here to step in with confidence and clarity.
Let's make your operations more efficient, together.
๐ Invite me to your job or send a message to discuss how I can support your business.
Looking forward.
Diana Moncada
Administrative Support
Data Entry
Virtual Assistance
Bookkeeping
Intuit QuickBooks
Bank Reconciliation
Accounting Basics
Accounts Receivable
QuickBooks Online
Xero
Odoo
Account Reconciliation
Income Statement
Financial Statement
Real Estate Virtual Assistance
Jose P.
Guayaquil, Ecuador
$15/hr
5.0
25 jobs
I am a detail-oriented Operations Analyst and Virtual Assistant with a track record of managing complex workflows and high-accuracy databases. With over 6 years of experience in professional communication and team leadership, I specialize in supporting executive operations by ensuring no detail is overlooked.
Core Competencies:
Data & CRM Management: Expert in maintaining "very accurate" records using Airtable, Salesforce, and Zoho.
Executive Support: Proficient in managing complex calendars, organizing expenses, and handling professional correspondence with a warm, conversational tone.
Digital Operations: Highly skilled in Google Workspace, LinkedIn content management, and AI-driven productivity tools like Gemini.
Reliable Communication: Fluent in English and Spanish, capable of explaining technical concepts clearly and providing top-tier customer support.
I am a proactive problem-solver who anticipates needs to make executives' lives easier. Whether it's managing a B2B SaaS helpdesk or executing LinkedIn operations for a finance media brand, I deliver results with precision and professional integrity.
Data Entry
Virtual Assistance
Zoho CRM
HubSpot
Mergers & Acquisitions
Project Management
Apollo.io
Airtable
Salesforce
Google Workspace
Office 365
Automated Workflow
Prompt Engineering
Generative AI
CRM Development
Slack
Asana
Juan Francisco R.
Guayaquil, Ecuador
$6/hr
5.0
10 jobs
๐ผ Virtual Assistant | Bilingual (English-Spanish) | Reliable & Versatile
Hi! I'm a bilingual Virtual Assistant fluent in English and Spanish, ready to help you with a wide variety of administrative and support tasks. Iโm highly organized, detail-oriented, and committed to providing professional assistance that saves you time and helps your business run smoothly.
I offer flexible support with:
โ Email and calendar management
โ Data entry and web research
โ Customer service and basic translations
โ File organization (Google Drive, Dropbox, etc.)
โ Task coordination and general admin support
With strong communication skills and a proactive attitude, I adapt quickly to different tools, platforms, and workflows. Whether you need short-term help or long-term support, Iโm here to make your daily operations easier and more efficient.
Letโs work together!
Customer Service
Data Entry
Email Communication
Microsoft Excel
Microsoft Word
Virtual Assistance
Spanish to English Translation
English to Spanish Translation
Customer Support
Dropbox
Notion
Google Calendar
Patricia C.
Quito, Ecuador
$10/hr
5.0
6 jobs
Hi there! ๐ Iโm a bilingual Virtual Assistant passionate about helping businesses and people stay organized, efficient, and stress-free.
With experience in customer service, appointment setting, project support, and administrative tasks, I bring a mix of reliability, clear communication, and a people-first approach to every role.
Over the years, Iโve supported teams by:
- Managing inboxes & calendars
- Coordinating appointments & meetings
- Organizing files & maintaining records
- Ensuring smooth daily operations with attention to detail
- Providing responsive and empathetic customer support
On top of that, my work as a freelance English tutor has strengthened my patience, adaptability, and ability to explain things clearlyโskills that translate into better communication and smoother collaboration with clients.
If youโre looking for someone dependable, detail-oriented, and proactive who can take tasks off your plate so you can focus on what matters most, Iโd love to connect and learn more about your business needs.
Letโs make things run easier together! ๐
Administrative Support
Customer Service
Email Communication
Phone Communication
Virtual Assistance
Online Chat Support
Email Support
BPO Call Center
Spanish
Appointment Setting
Ticketing System
Office 365
Asana
Notion
Customer Satisfaction
Anahi R.
Machala, Ecuador
$10/hr
5.0
4 jobs
Hi, Iโm Anahi!
I help entrepreneurs and growing businesses streamline their operations, improve customer experience, and save time through efficient systems, AI tools, and e-commerce support.
With experience in Shopify, TikTok Shop, customer service, social media support, and business operations, I focus on helping business owners spend less time on repetitive tasks and more time growing their companies.
๐น Operations & Virtual Assistance
โข Calendar and inbox management
โข Data organization and reporting
โข Process documentation and workflow optimization
โข Spreadsheet management (Excel & Google Sheets)
โข Administrative support and business organization
๐น E-Commerce Support (Shopify & TikTok Shop)
โข Product listings and store management
โข Order tracking and fulfillment support
โข Returns and exchanges processing
โข Inventory monitoring
โข Customer communication and issue resolution
๐น Customer Support
โข Email, chat, and social media support
โข Professional and empathetic communication
โข Fast response times
โข Customer retention and satisfaction
๐น AI & Productivity Tools
โข ChatGPT and Claude for content, research, and business support
โข Notion workspace organization
โข Workflow improvement and task automation
โข AI-assisted processes to increase efficiency
I am proactive, detail-oriented, highly organized, and committed to delivering reliable results. My goal is not only to complete tasks but also to help businesses create smoother systems, improve customer experiences, and operate more efficiently.
If youโre looking for someone who combines operational support, e-commerce experience, and modern AI-powered workflows, Iโd love to help your business grow.
Administrative Support
Customer Service
Microsoft Excel
Virtual Assistance
Email Management
Shopify
Google Sheets
Social Media Management
Business Operations
Claude
Prompt Engineering
TikTok
Ecommerce Management Consultation
Process Improvement
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