โ Remote Help Desk Technician โ Desktop Support Technician โ 8+ Years of Experience โ Expert in IT Helpdesk, MSP, M365, Outlook, Windows, Printer & Network Support โ Fast & Friendly Tech Support for PCs, VPN, VoIP, AD, and more!
I am a highly skilled Technical Support Specialist with over 8 years of experience providing remote help desk and desktop support across diverse industries. With a strong foundation in computer science and a continuous drive for professional development, I deliver reliable, efficient, and solution-oriented IT support tailored to each clientโs unique needs.
I am passionate about helping businesses optimize their IT operations by offering clear, timely technical support, proactive system monitoring, and expert-level troubleshooting. I stay up to date with emerging technologies and pride myself on delivering both technical resolutions and strategic IT consultation that support business growth.
๐ป My expertise extends to a wide range of technical skills, including MSP, Active Directory, Intune, LogMeIn, Windows Autopilot, Office 365........
โ Helpdesk Support (Level 1 & Level 2)
โ Microsoft 365 & Google Workspace Administration
โ Software installation and setup
โ Virus and malware removal
โ PABX & VoIP System Support
โ Network troubleshooting and configuration
โ Operating system installation and configuration
โ Hardware Support (PCs, Laptops, Tablets, Phones)
โ Printer setup and troubleshooting
โ Apple Device Support (iMac, iPad, iPhone)
โ Remote Help Desk Support
โ IT consultation and advice
โ ServiceNow Ticketing & Workflow Tools
I take pride in training new employees, maintaining inventory and IT asset tracking, and ensuring secure, efficient IT environments for smooth operations. I am fluent in English and always aim to maintain professional, courteous communication.
Whether you're a small business needing consistent tech support or a larger organisation requiring reliable remote or onsite assistance, Iโm here to help.
SABBIR AHMED K.
MSP IT Specialist | Microsoft & Cloud Expert | IT Infrastructure
Dhaka, Bangladesh
$30/hr$30 per hour4.7 (30) 71 jobs $20K+ total earnings
๐ Empowering MSPs & Businesses with Proactive IT Management, Cloud Solutions & Cybersecurity
With 10+ years of experience in IT infrastructure, system administration, and cloud technologies, I specialize in Managed IT Services (MSP) that optimize IT operations, enhance security, and streamline cloud environments. From Microsoft 365 and endpoint security to Datto RMM & RocketCyber, I deliver tailored IT solutions that minimize downtime, prevent cyber threats, and boost business efficiency.
๐ก Why Work with Me?
โ๏ธ MSP & IT Automation Expert โ Specializing in remote IT management and security solutions
โ๏ธ Microsoft & Cloud Technologies โ Microsoft 365, Azure AD, SharePoint, Exchange (2013, 2016, 2019)
โ๏ธ Advanced Endpoint Security โ Microsoft Defender for Endpoint, Intune, and Datto EDR
โ๏ธ Remote Monitoring & Management (RMM) โ Datto RMM for proactive IT maintenance
โ๏ธ Cybersecurity & Threat Defense โ RocketCyber SIEM, EDR, and managed threat detection
โ๏ธ IT Compliance & Documentation โ Ensuring industry-standard security, backup, and governance
๐ Core IT Expertise
๐น Microsoft & Cloud Technologies: Microsoft Entra ID, Azure Virtual Desktop, AutoPilot, SCCM, Intune
๐น Endpoint Security & Compliance: Microsoft Defender for Endpoint, Microsoft Intune, Datto EDR
๐น RMM & Automated IT Management: Datto RMM for remote asset monitoring & remediation
๐น Cybersecurity & Threat Detection: RocketCyber for SIEM, SOC monitoring, and real-time defense
๐น Backup & Disaster Recovery: Datto Endpoint Backup, Veeam โ ensuring business continuity
๐น Networking & IT Infrastructure: Windows Server, DNS, DHCP, VPN, Group Policy, RDS, High-Availability Setups
๐น Virtualization & Cloud Migrations: VMware ESXi, Hyper-V, BitTitan, MigrationWiz, ShareGate, CloudiWay
๐ Managed IT Services for MSPs & Businesses
As an MSP-focused IT professional, I provide fully managed IT solutions to streamline IT operations, enhance security, and reduce downtime. Using Microsoft Defender, Intune, Datto RMM, and RocketCyber, I implement proactive security and automated IT management strategies.
โ Endpoint Security & Compliance โ Microsoft Defender for Endpoint & Intune for MDM/MAM
โ Datto RMM & IT Automation โ Proactive monitoring, patching & asset management
โ Datto EDR & RocketCyber Security Operations โ Managed threat detection & incident response
โ Datto Endpoint Backup & Disaster Recovery โ Secure & compliant backup strategies
โ Cloud Migration & Modernization โ Microsoft 365 & Azure transformation solutions
โ Help Desk & End-User Support โ Efficient remote troubleshooting & IT optimization
๐ Why Clients Trust Me?
โ๏ธ Proactive Security & Compliance โ Keeping IT systems ahead of cyber threats
โ๏ธ MSP-Focused IT Solutions โ Hands-on experience in IT service delivery for SMBs & enterprises
โ๏ธ Efficient Problem Solver โ Quick IT issue resolution & long-term strategic planning
โ๏ธ Scalable IT Services โ Tailored IT strategies that grow with your business
๐ฉ Letโs Discuss Your IT Needs! Looking for an MSP IT Specialist to secure and optimize your IT environment with Microsoft Defender, Intune, Datto, and RocketCyber? Letโs connect and strategize your IT transformation today!
โ ENGLISH: IELTS 7.0 โ 9+ years experience โ Expert in IT Helpdesk, MSP, M365, Outlook, Windows, Printer & Network Support โ Fast & Friendly Tech Support for PCs, VPN, VoIP, AD, and more!
LET ME BE YOUR TECH DOCTOR !!
๐ง I specialise in diagnosing and resolving IT issues quickly, from email problems to system crashes, software installations, remote access, and everything in between.
๐ผ What I Can Help You With:
โ Microsoft 365 Admin Center, Outlook, OneDrive, Teams, Exchange Online
โ Windows 10/11, macOS troubleshooting & setup
โ Azure AD, Active Directory, user & group management
โ Device compliance setup via Intune (Endpoint Manager)
โ Remote desktop & VPN setup (TeamViewer, AnyDesk, RDP)
โ Ticketing tools: Freshdesk, Zendesk, Jira, ServiceNow, N-Able
โ Printer & network troubleshooting
โ Basic scripting & automation with PowerShell
โ CCTV Setup and Troubleshoot
๐ Why Clients Choose Me:
๐ Security-aware & detail-oriented
๐ Fast turnaround & responsive communication
๐ Experience working with international teams across time zones
๐ง Fluent in English โ friendly & professional support
๐ง Bonus: I'm also highly skilled in Monday.com CRM and other productivity tools.
๐ฌ Whether you're a startup needing IT help or an enterprise seeking remote support coverage โ I'm here to keep your systems running smoothly.
๐ Available for long-term contracts or hourly projects
Letโs connect and solve your IT issues efficiently!
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