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Results-oriented and adaptable IT Support Specialist with more than 2 years of experience giving support to an IT Infrastructure with the role of giving support to end users, including software and hardware problems, user’s account management, preparation and technical support of end user’s laptops. Possess adeptness in giving quick support to users and promptly escalating problems when needed. Areas of expertise include: ❑ Ticketing Systems ❑ Problem Diagnosis ❑ Technical Troubleshooting ❑ Phone & Online Support ❑ Microsoft 365 Support ❑ Networking Fundamentals ❑ Software Installs ❑ Identity and Access Management TECH NO LOG Y PROF IC IE NCI ES Software: Active Directory, Microsoft 365, Outlook, Duo, FortiClient EMS, knowbe4, Exchange Online, Intune, Entra ID, SharePoint, Purview, Hyper-V, Webex, Microsoft Teams Browsers: Google Chrome, Microsoft Edge, Mozilla Firefox Networking: LAN, Cisco Meraki Wi-Fi Network Systems, DHCP, VPN, DNS, NAS, SAN Platforms: Windows 10/11 Enterprise, Windows Server OS, macOS, Android

My areas of expertise are: ✅ Microsoft Exchange on Premise/365 ✅ Remote Desktop Services (RDS) ✅ Google Workspaces Migration Expert ✅ Microsoft 365 Migration Expert ✅ Microsoft Azure Solutions Architect, ✅ Microsoft Windows Active Directory [All Version] ✅ Windows Server [All Version], DNS, IIS ✅ Hyper-V [All Version] ✅ RMM Tools (Ninja, Syncro-MSP) ✅ Windows 10/11 📌 I have more than 15 years of hands-on and in-depth experience with Windows Server, Exchange, and other Microsoft products. If you looking for a responsible and knowledgeable person to resolve your problem or trying to find person to improve and maintain your IT infrastructure for the long-term – you've found this person. I can help with planning, implementation, and support of IT infrastructure. I have strong troubleshooting skills and solid reputation for providing outstanding technical support. Be sure, that If there is the solution to your request, I will find it and help you.

Professional with more than 20 years of experience managing Microsoft Infrastructure projects using Microsoft Windows Server, Active Directory, Microsoft System Center, Azure IoT, Hyper-V, Microsoft Azure and Microsoft 365. Roles performed: • Microsoft 365 Project Specialist. • Internet of things (IoT) Specialist. • Specialist of the entire Microsoft System Center platform. • Project Manager in Cybersecurity of Critical Infrastructures, Cloud, Mobile, BYOD environments and Industrial Cybersecurity of Internet of Things. • Development of complex commercial solutions based on the best practices of ITIL and MOF. • Project Manager and Computer Security Architect. • Presale and commercialization of the Security Technology Business Unit. • Team leader - Critical incident response team • Coordinator for the start-up of projects with SIEM monitoring technology - OSSIM. • Design, planning and implementation of key public infrastructure platforms (PKI). • Planning and management of external and internal evidence of ethical intrusion.