Hire the Best Logistics & Shipping Specialists
in Venezuela

Driven B2B Customer Support & SaaS Operations Specialist with over 8 years of experience in fast-paced IT and digital environments. Proven track record in technical support, order management, and global print partner logistics. Skilled in optimizing ticket resolution workflows, maintaining high SLA compliance, and driving CSAT and key operational KPIs. Adept at leveraging AI tools, analyzing SaaS system workflows, and managing complex milestones to enhance client retention and operational efficiency (Ops).

E-commerce Operations & Logistics Specialist Are you spending hours managing spreadsheets, tracking lost shipments, and updating inventory instead of focusing on growing your e-commerce brand? I can help. As an E-commerce Operations Specialist with an academic background in Customs Administration, I take over your back-end daily tasks so your store runs smoothly and without bottlenecks. My core expertise includes: Inventory & Order Fulfillment: Managing perpetual inventory trackers in Google Sheets to prevent stockouts and coordinating daily fulfillment flows. Logistics & Traceability: Tracking inbound/outbound shipments and auditing import documentation (Commercial Invoices, Packing Lists, Incoterms) to avoid customs delays. No-Code Automation: Building automated workflows using Make to sync your databases with Trello Kanban boards in real time. Workspace Setup: Designing visual Trello boards to track order statuses (Processing, In Transit, Customs, Delivered) so you always know where your products are. Tools I master: Google Sheets, Trello, Make, Slack, Shopify (Back-end operations). Languages: Spanish (Native), English (Conversational), Persian (Intermediate). My goal is to remove the daily operational stress, blind your store against stock errors, and ensure every sale reaches its destination perfectly. Send me a message and let's optimize your operations so you can focus exclusively on selling.

Hello! I'm an Industrial Engineer with hands on experience in the fast paced retail sector and a deep passion for strategic digital design. My career started in process engineering, where I built a strong analytical and problem solving foundation. I learned to map, optimize, and streamline workflows to increase efficiency, reduce costs, and ensure quality. This experience allows me to see not just how things work, but also the why behind every business process. At the same time, I cultivated my creative side by specializing in digital design with a strategic marketing focus. This fusion of analytical thinking and creativity is my key advantage: I develop visual solutions that not only capture attention but are engineered with clear business objectives in mind. Furthermore, I work fluently in both English and Spanish, which allows me to communicate ideas, adapt messaging, and collaborate effectively on international projects. Technical & Analytical Skills: • Process Engineering • Workflow Analysis & Mapping • Process Optimization • Operational Efficiency Improvement • Cost Reduction Strategies • Quality Assurance (Process-Oriented) • Analytical Thinking • Problem-Solving • Business Process Analysis Creative & Design Skills: • Strategic Digital Design • Marketing-Focused Design • Visual Communication • Creative Strategy • Design for Business Objectives (Lead Gen, Sales, Engagement) Language & Communication Skills: • Fluent English • Fluent Spanish Software & Tools Proficiency: • Microsoft Excel • Microsoft Power BI • Microsoft Visio • Microsoft Project • Microsoft PowerPoint • Microsoft Word • Adobe Photoshop • Adobe InDesign • Canva • Google Workspace (Drive, Docs, Sheets, Meet)

I help US Amazon sellers and ecommerce brands run their operations without managing every moving part themselves.** For the past **7+ years**, I've worked inside ecommerce businesses managing the operational side — from suppliers and purchasing to international freight, inventory, 3PLs, Amazon fulfillment, and the people and vendors who make it all happen. I'm not just someone you hire to complete a list of logistics tasks. **I take ownership of the operation.** When a shipment is delayed, inventory is running low, a supplier needs to be pushed, a 3PL isn't performing, Amazon changes requirements, or multiple teams need to coordinate at the same time, I'm the person who steps in, figures out what needs to happen, communicates with everyone involved, and makes sure it gets done. What I manage: * **Supply Chain & Logistics:** End-to-end coordination from supplier to warehouse and customer * **Supplier & PO Management:** Purchase orders, production follow-up, supplier communication and issue resolution * **International Freight:** Ocean, air, LCL, FCL and small-parcel shipments from China, India and other sourcing markets * **Customs & Import Coordination:** Working with freight forwarders, customs brokers and other logistics partners * **3PL Management:** Selecting, coordinating and managing fulfillment partners and warehouses * **Amazon FBA / FBM / AWD:** Shipment planning and execution across SPD, LTL, AWD, AGL and other Amazon requirements * **Inventory Management:** Monitoring inventory positions, replenishment needs, lead times and stock availability * **Outbound Fulfillment:** Coordinating carriers, shipments, labels, case packing and delivery requirements * **Team & Vendor Management:** Managing VAs, suppliers, freight forwarders, 3PLs, customs brokers and other operational partners * **Day-to-Day Operations:** Keeping priorities organized, solving problems quickly, and making sure nothing falls through the cracks Why clients hire me? I've spent years working as the **operational right hand to business owners and ecommerce companies**. That means I understand that the job isn't simply to move inventory from point A to point B. The job is to keep the entire operation moving while protecting the company's **time, cash, inventory, and customer experience. I'm highly organized, proactive, and comfortable managing multiple priorities at once. I communicate directly with vendors and internal teams, follow up when something isn't moving, and don't wait for someone else to tell me there's a problem. If something needs to happen, I take ownership of making it happen. I've supported ecommerce businesses and Amazon brands across the **US, Australia, Dubai, Europe, and Latin America**, including businesses doing **$1M+ in monthly revenue**. I'm also comfortable stepping into an existing operation and learning the company's systems, processes, and way of working rather than trying to reinvent everything unnecessarily. Experience & Track Record: 7+ years in ecommerce 5+ years focused on logistics, supply chain and inventory operations 3,000+ Upwork hours $50K+ earned on Upwork 100% Job Success Score Top Rated Plus 9 five-star reviews Experience working with international suppliers, freight forwarders, 3PLs, Amazon, and distributed teams Multiple long-term client relationships, including clients I've supported for **3–4+ years I work in full overlap with US business hours; I'm **fluent in English and a native Spanish speaker, and I'm comfortable working directly with founders, executives, suppliers, vendors, and operational teams. If you're a US Amazon seller or ecommerce company that has grown to the point where **someone needs to actually own the operational side of the business**, that's where I can add the most value. You don't need another person who simply waits for instructions. You need someone who understands the operation, takes responsibility, coordinates the right people, solves problems, and keeps things moving That's the role I specialize in. If that's what you're looking for, send me a message and tell me what's currently happening in your operation; we can schedule a call to discuss it further. Best regards, Carlos