How Social Media Localization Can Help You Grow Your Business

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This article originally appeared on Polish Localisation and has been republished with permission. Find out how to syndicate your content with Upwork.

To be a truly international company you need much more than a multilingual website. And much more than a culturally adapted website. To engage with users and customers across the world, you’ll need to be present in the social media world, but not just in one language and on one platform, but in multiple languages and in platforms that are used by your target consumers in every single market. This is where social media localization comes in. How exactly can this process help you expand your activity and raise your brand awareness? Have a look at these five key benefits of social media localization.

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1. YOU CAN ENGAGE WITH USERS IN THEIR NATIVE LANGUAGE

If your website is already localized and available in several languages, a natural next step is to localize your social media profiles to get closer to your potential and regular customers. Not everyone feels comfortable to interact and engage with brands in English or any other non-native language. If your users don’t understand what you share, they won’t react. If they have a passive or poor knowledge of the language you use on your social profiles, they might be following you passively, i.e. only liking and sometimes sharing your updates. But to get the most out of the social features, you need your users to regularly comment, share or retweet your posts. Localizing your social profiles to the language and culture of your target users will help you achieve this goal. The more your users understand, the more they can participate in your conversations and keep liking, adding to favorites, sharing, retweeting or repinning your posts.

2. YOU CAN INCREASE YOUR WEBSITE TRAFFIC

Localizing and adapting your website for every language and market is the first step to social media localization. After all, you want your users to visit your website at some point and order your products or services. If your social channels in every language are linked to the relevant language version of your website, your users will be able to discover it. Adding more links in your posts, e.g. when you share an update of your new blog post or invite users to visit your e-store, will further encourage your followers to open your site. In this way, you’ll drive more traffic to your multilingual website and ensure that your users don’t stop at interacting with your brand via social channels only, but take their engagement, comments, and feedback to your localized website as well.

3. YOU CAN ACHIEVE A BETTER LOCAL PRESENCE IN YOUR TARGET MARKET

From a localized website and localized social profile there’s just a small step to a better online and offline presence in your target market. By creating posts, Tweets, snaps or pins in the language and with the cultural context of your target users, you can prove that your business really knows and respects the reality, tradition, and habits of consumers from the specific country. You users will also get the impression that your brand is within their reach. This, of course, can be supported by events that your brand organizes in your target markets to further increase the presence and make your consumer feel that your business really is around the corner.

4. YOU CAN CREATE CUSTOMIZED PROMOTIONS FOR SEPARATE MARKETS

The best way to engage and attract your target customers across the world is to talk specifically to them. General posts targeted at everyone might not be as powerful as customized messages that are addressed to the specific group, speaking the specific language and immersed in their specific cultural context. You can do it on your localized website and wait for people to discover your content or you can go where your users hang out in the online world and craft updates, offers, and promotions specifically for them, be it on Instagram, Snapchat, Twitter or LinkedIn. In this way, your localized social profile will help you develop a strong bond and meaningful connection with your target customers.

5. YOU CAN UNDERSTAND THE EXPECTATIONS OF YOUR CUSTOMERS BETTER

With your users from different countries interacting, exchanging comments and opinions on your localized social media profiles, you’ll be more likely to recognize what are the specific needs and preferences of every single market. Maybe you’ll discover some tendencies common in some countries, but not really present in all your markets. This will help you to design better promotions, offers and marketing campaigns for every single market. Expectations and behaviors of your target users might differ from what you expect as a typical pattern in the specific country. Through engagement with your users and followers on Twitter, Facebook, YouTube, Snapchat or Pinterest you’ll be able to become more familiar with the profile and taste of your potential and regular customers.

Social media localization isn’t a magic wand that will help you quickly reach for the stars. As in all walks of life, you’ll have to invest money, time and effort. You’ll need to invest in market research to make sure your social channels are fully adapted to your target users in each and every market you want to conquer. But once you do it, you’ll open the door to countless benefits that come together with proper social media localization.

This story was submitted by Dorota Pawlak and does not constitute the views or opinions of Upwork.

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Dorota Pawlak

by @DkPawlak

Dorota Pawlak is a language service professional and the owner of DP Translation Services and Polish Localisation that helps businesses with successful communication across cultures.… more