Hire the Best Adilas Specialists

Hello I’m Samuel, a professional content writer, Socio-Economic Researcher and localization specialist with hands-on experience shaping customer-facing content for telecoms, startups, and service organizations. I blend clear, audience-first writing with practical product and customer-service knowledge so your content not only reads well — it converts, informs, and reduces customer friction. What I offer - Content writing: blog posts, website pages, product descriptions, email campaigns, and marketing copy written for clarity, SEO, and audience intent. - Localization & translation management: native-level Amharic content, Oromo content and fluent English copy; I manage translations for localized experiences (e.g., customer support content, app strings, FAQs) and coordinate vetted linguists for Afaan Oromo and Tigrigna when projects require broader local coverage. - Customer-facing documentation: FAQs, how-tos, in-app messages and service scripts grounded in contact-center best practices (I have direct experience with call-center workflows and telecom VAS). - SEO & research: keyword-aware content, competitor research, and content briefs that help your pages rank and convert. Why clients hire me - I combine writing craft with practical telecom and customer-service knowledge, so deliverables are accurate, actionable, and aligned with how real customers ask questions. - Clear timelines, open communication, and a client-first revision process, I don’t stop until the content performs. - Proven track record preparing proposals, product descriptions, and documentation for both B2B and B2C audiences. Deliverables & turnaround - Typical deliverables include: a 700–1,200 word blog post (with SEO title/meta + 2 revisions), web page copy (with CTA variants), or a 5–10 page user guide / FAQ package. Custom quotes depend on scope and delivery speed. Ready to start? Send me a brief of your audience and goal (traffic, leads, or support reduction) and I’ll propose a sample outline or mini brief within the first reply. Let’s make your content clear, local, and customer-friendly.

Your search for a top-tier financial partner ends here. I am Pooja, a seasoned Accountant and US Tax preparer with over 5 years of transformative experience helping businesses across the globe navigate the intricacies of US Tax laws and US GAAP. Whether you need to fix a year of chaotic bookkeeping, file complex corporate returns, or resolve an intimidating IRS notice, I deliver zero-error results with a fast turnaround. Specialized in tax resolution and adept at IRS communication and issue resolution 🔍What I Bring to the Table - US Tax Preparation & Advisory: Deep expertise in federal, multi-state, and local tax requirements. - Accounting Mastery & Cleanup: Transforming financial chaos into audit-ready, streamlined elegance. - Software Conversion & Integration: Seamless migrations between QBO, Xero, NetSuite, and more. - Extensive experienced in IRS resolutions: Handled various IRS letters requesting penalty abatement and installment agreements. 💼 My Technical US Tax Specializations I handle complex tax returns and strategy with absolute precision, including: 1. Entity Filings: Form 1040 (Individuals/Expats), 1120 (C-Corps), 1120S (S-Corps), 1065 (Partnerships), 1041 (Trusts & Estates), and 990 (Non-profits). 2. International & Cross-Border Compliance: Forms 5471, 5472, 1040NR, and Foreign Earned Income Exclusions. 3. IRS Resolution & Compliance: Handling penalty abatements, installment agreements, audit assistance, and direct IRS communications. 4. Advanced Tax Strategies: Multi-state returns (including complex filings like California, Oregon, and Portland City), Cost Segregation, and ERC projects (941X/943X). 🧹 QuickBooks & Accounting Cleanup Maestro Messy books stalling your business? I specialize in year-end closing, bank entry matching, and deep-dive historical cleanups. I execute cleanup projects with a velocity that matches your business pace, ensuring your financial records undergo a swift metamorphosis from total confusion to crystal clarity. 🛠 Software & Tool Proficiency Tax Softwares: Drake Tax, Drake Zero, ProConnect, Lacerte, UltraTax, ProSeries, TaxAct Accounting Platforms: QuickBooks (Online, Desktop, Enterprise), Xero, NetSuite, Odoo, Zoho, AppfolioClio. Integrations & Management: A2X, Stripe, PayPal, TaxDome, CCH Axcess, ClickUp, Asana, Teams, Egnyte 🏢 Industry Experience: I tailor my financial strategies to the unique nuances of your industry, including: - E-commerce & Drop Shipping - Real Estate & Construction - Hospitality, Restaurants & Food Trucks - Law Firms & Professional Services - Healthcare, Venture Capital & Content Creators Looking forward to partnering with you and taking the stress out of your tax and accounting season! Let's connect.

Many SaaS startups and e-commerce brands don’t lose customers because their product is bad, they lose them because their support experience breaks down. Slow replies, missed tickets, and inconsistent communication quietly push customers away. By the time it’s noticed, revenue is already leaking. That’s the gap I help you close. I specialize in building fast, reliable, and scalable customer support systems that keep your users engaged and loyal. Instead of just answering tickets, I fix the underlying issues causing them. Think of it like repairing a leaking pipe rather than constantly mopping the floor; you save time, money, and stress. What I bring to your business: * Proven experience managing high-volume, multi-channel support at Moniepoint Inc., one of Africa’s fastest-growing fintech companies * A systems-driven approach focused on reducing ticket volume and improving efficiency * Strong expertise in tools like Zendesk, Freshdesk, Intercom, HubSpot CRM, Salesforce, Slack, and Google Workspace * Workflow automation using tools like Zapier and Makecom to streamline repetitive tasks * Clear communication, fast turnaround, and the ability to work independently in remote teams Who I work best with: * SaaS founders struggling with growing support demands * E-commerce brands handling high order volumes or seasonal spikes * Startups that need structure without hiring a full-time senior support manager * CEOs who want support to drive retention, not just solve complaints What you can expect: * Faster response and resolution times without increasing your team size * Reduced repetitive tickets through smarter systems and automation * A structured support workflow that improves customer satisfaction and retention * Reliable execution with minimal supervision I focus on long-term improvements, not quick patches. If you’re looking for someone to simply reply to chats all day without improving your system, I may not be the right fit. But if you want to build a support system that actually supports your growth, then we should talk. Let’s get started. Send me a message, and I’ll walk you through a free 20-minute support audit where we identify what’s slowing your support down and how to fix it, no pressure, just clear insights you can use immediately.

Senior Node.js Backend Engineer | Microservices | API Development | AWS | Redis AI-Augmented Development (Cursor, Claude) I help startups and SaaS companies build scalable backend systems, APIs, and cloud-based platforms using Node.js and modern microservices architecture. With 8+ years of experience in backend engineering, I have worked on production platforms serving thousands of users across SaaS, gaming, marketplace, and enterprise systems. Recent platforms I contributed to include: • Scitara – Scientific data management platform • Rize.gg – Competitive gaming platform • Botevo – SaaS platform development • HomeInspectorTech – Digital inspection workflow platform • AbsoluteMatrimony – Large-scale matrimonial platform What I help clients with: • Scalable Node.js backend architecture • REST API and microservices development • Performance optimization and debugging • SaaS platform backend development • Third-party API integrations • Database design and backend scalability Tech Stack: Node.js • TypeScript • Express • Microservices • Redis • PostgreSQL • MongoDB • AWS • Docker I also leverage AI-assisted development tools such as Cursor and Claude to accelerate debugging, refactoring, and development while maintaining high code quality and engineering standards. If you're building a SaaS platform, backend system, or API-driven product, I can help design and implement reliable and scalable backend solutions.

Hi, I’m Pragya — a Customer Success and Account Management professional with 6+ years of experience helping businesses build strong client relationships, resolve customer issues, improve support quality, and retain valuable customers. I have worked across customer success, client servicing, logistics and tech support, corporate sales, and B2B recruitment solutions. My experience includes handling client accounts, managing escalations, resolving complaints, coordinating with internal teams, supporting renewals, identifying upsell/cross-sell opportunities, and maintaining high customer satisfaction. I can help your business with: 1. Customer Success Management 2. Client Support via email, chat, calls, and social media 3. Freshdesk ticket handling 4. Escalation and complaint resolution 5. Account management and client follow-ups 6. CRM data management and reporting 7. SLA, KPI, CSAT, FRT, and ART tracking 8. Client onboarding and retention support 9. B2B communication, lead follow-ups, and sales coordination I am comfortable working as the main point of contact for clients, managing high-priority concerns, communicating professionally with customers, and ensuring every issue is followed through until closure. My goal is simple: to help your business deliver a smooth, reliable, and professional customer experience while improving client satisfaction and long-term retention. If you are looking for someone who is organised, patient, responsible, and experienced in handling customers with care and a sense of ownership, I would be happy to support your team. My expertise includes assisting with client onboarding and retention strategies, alongside managing B2B communications, sales coordination, and lead follow-ups. I am adept at serving as a primary point of contact, where I professionally handle high-priority client concerns and ensure every matter is resolved thoroughly. I am dedicated to helping your organisation provide a professional and seamless customer journey that elevates satisfaction and strengthens long-term loyalty. If you need an organised and dedicated professional who takes full ownership of the customer experience, I am ready to support your team.

"Mysuru-based industrial design firm turning rough ideas into shop-floor-ready CAD & fabrication drawings." Mechanical / CAD Design Engineer with hands-on experience in 3D modeling, large assemblies, 2D manufacturing drawings, and BOM preparation using SolidWorks (Advanced), CATIA V5, AutoCAD, Fusion 360, and Solid Edge. WHAT I DESIGN Pressure vessels, chemical reactors (incl. a 1 kL jacketed reactor with agitator), shell & tube heat exchangers, cooling towers, storage tanks with support frames, structural weldments (platforms, ladders, steel frames), sheet-metal enclosures & ducting, and machine components — in line with ASME Section VIII practice. WHAT YOU GET Clean parametric models, GA & fabrication drawings with GD&T-aware dimensioning, section and detail views, weldment cut lists, sheet-metal flat patterns (K-factor bend allowance), and BOMs with material assignment and mass properties — production-ready, not just pretty models. INDUSTRY EXPERIENCE CAD Design Engineer at CADIF Pvt. Ltd. (pressure vessel industry): vessel design, Cooling Tower NPD, vacuum fryer equipment, reusable ASME-standard component libraries, and design revisions coordinated with fabrication teams. EduCADD-certified (Professional in Mechanical CAD). Fast, precise, and comfortable owning a design from concept to production-ready documentation. Available 30+ hrs/week, Mon–Sat, with US business-hours overlap.