Hire the Best OS/2 Specialists

As a highly experienced IT professional with over 12 years of expertise in Helpdesk IT Support Tier 2, I am dedicated to providing exceptional technical support to businesses of all sizes. My service encompasses a wide range of activities aimed at ensuring the efficient functioning of your IT environment. Here's what you can expect from my Helpdesk IT Support Tier 2 service: Advanced Troubleshooting: I have a deep understanding of IT systems, networks, and software applications. When issues arise, I can quickly identify the root cause and provide effective solutions, minimizing downtime. User Assistance: I offer prompt and friendly assistance to end-users, helping them with technical issues, software installations, account setups, and general IT-related inquiries. Ticket Management: I am well-versed in ticketing systems and can efficiently manage and prioritize support requests, ensuring that critical issues receive immediate attention. Remote Support: With the ability to provide remote support, I can resolve issues efficiently without the need for on-site visits, reducing costs and minimizing disruptions. Documentation: I maintain comprehensive documentation of support activities, including solutions to common problems, to facilitate knowledge sharing and future reference. Escalation Handling: In cases that require Tier 3 support or specialized attention, I am proficient in escalating issues to the appropriate teams or experts. Software and Application Support: I am experienced in supporting a wide array of software and applications, including Microsoft Office Suite, Adobe products, email clients, QuickBooks, Sage and more. Service 2: Server Administration Tier 3 With over a decade of hands-on experience in Server Administration Tier 3, I offer specialized expertise in managing and optimizing server environments. My service is tailored to meet the specific needs of your organization's server infrastructure. Here's what you can expect from my Server Administration Tier 3 service: Microsoft Azure Cloud Services: I am well-versed in Microsoft Azure, including the provisioning, configuration, and management of virtual machines, storage, and other Azure services. I can help you leverage the cloud for scalability, cost-efficiency, and flexibility. Server Deployment and Maintenance: I have a proven track record in setting up, configuring, and maintaining Windows and Linux servers, ensuring they operate at peak performance. Security and Compliance: I implement robust security measures to protect your servers and data, including regular updates, firewall configuration, access controls, and compliance with industry standards. Backup and Disaster Recovery: I design and implement reliable backup and disaster recovery solutions to safeguard your critical data and minimize downtime in case of unforeseen events. Performance Optimization: I continuously monitor server performance and fine-tune configurations to ensure optimal resource utilization and response times. Firewall Expertise: I have extensive experience working with various firewall technologies, including Pfsense, Fortinet, Sophos, WatchGuard, and SonicWALL. This expertise allows me to secure your network infrastructure effectively. Patch Management: I handle patch management, applying updates and security patches to servers in a timely manner to mitigate vulnerabilities. 24/7 Monitoring: I offer round-the-clock monitoring to detect and address server issues proactively, reducing the risk of service interruptions. Documentation and Reporting: I maintain detailed documentation of server configurations, changes, and performance metrics. Regular reporting keeps you informed about the health and status of your server infrastructure. Scalability Planning: I work with you to plan for future growth, ensuring your server infrastructure can scale seamlessly to accommodate your organization's evolving needs. My commitment to excellence, in-depth technical knowledge, and extensive experience makes me the ideal partner for all your Helpdesk IT Support Tier 2 and Server Administration Tier 3 requirements. I will provide you Free IT Security Audit and IT Awareness Trainings to staff and implementations of recomendatons of report. I look forward to collaborating with you to optimize your IT environment and drive your business's success. I’m ready willing to help as much as possible in your organization/Business tech issues. Looking forward to reply your queries.

#Microsoft365 #Office365 #Intune #EntraID #AzureAD #ExchangeOnline #Helpdesk #ITSupport #MSP #DeviceManagement #ActiveDirectory #AWS #Azure #VMware #WindowsServer #RMM #ConnectWise #NinjaRMM #Kaseya #Atera #ServiceNow #GoogleWorkspace #IPCamera #CCTV #VideoSurveillance #NVR #RTSP #ONVIF #Hikvision #Dahua Microsoft Certified IT Professional with 7+ years of experience in IT Support, Microsoft 365, Cloud Administration, MSP Operations, and Infrastructure Management. Key Expertise: • IT Helpdesk Support (L1 / L2) • User Onboarding & Offboarding • Microsoft 365 / Office 365 Administration • Exchange Online & Email Migration • Azure AD / Entra ID / Intune Device Management • Active Directory & Group Policy Administration • AWS / Azure Cloud Administration • Windows Server Administration (2012–2022) • VMware, Hyper-V & Virtualization • Endpoint & Device Management • Backup Solutions (Veeam, Acronis, Unitrends) • Security Management (SonicWall, Sophos, Meraki) • VPN Configuration & Network Troubleshooting • Remote Monitoring & Management (RMM) • ConnectWise, SolarWinds, ManageEngine, NinjaRMM, Kaseya, Atera • ServiceNow, Jira Service Desk, Zendesk, Freshservice • Google Workspace Administration & Migration • Zoom, Slack, Jira & Confluence Support • IP Camera Installation, Configuration & Troubleshooting • CCTV, NVR, DVR & Video Surveillance Support • RTSP Stream & ONVIF Configuration • Camera Connectivity, Remote Access & Playback Troubleshooting • VMS Monitoring & Security Camera Management • Hikvision, Dahua, Axis & UniFi Protect Support Why Hire Me? ✔ 7+ Years of IT & MSP Experience ✔ Fast Response & Reliable Support ✔ Microsoft 365, Cloud & Infrastructure Expert ✔ Strong Troubleshooting & Problem-Solving Skills ✔ Security-Focused & SLA-Driven Support ✔ Clear Communication & Detailed Documentation ✔ 24/7 Camera Monitoring, CCTV/NVR Management & Home Automation Support ✔ Microsoft 365 Technical Writer | SOPs, Knowledge Base Articles, User Guides & SEO Content ✔ Available for Long-Term and Ongoing Support I help businesses reduce downtime, improve productivity, secure their IT infrastructure, and maintain reliable surveillance systems.

I help businesses with cybersecurity operations support, IT troubleshooting, Windows system administration and clear technical documentation. I have 18 years of experience across desktop support, server support, Windows administration, endpoint security, IT operations and cybersecurity. My background includes threat hunting, incident response, SOC alert triage, SIEM/SOAR, EDR/XDR, vulnerability management support, cloud security alerts and security documentation. I am also pursuing a Master’s in Information Security at De La Salle University, which supports my work in cybersecurity research, documentation and security operations. I can help with: - Desktop and laptop troubleshooting - Windows support and system administration - Server support and basic infrastructure operations - Helpdesk / IT support ticket handling - Endpoint security and security tool support - SOC alert review and triage support - Incident report writing and cleanup - Cybersecurity documentation, SOPs, playbooks and tabletop exercise materials - Security operations reporting and executive-friendly summaries - Cybersecurity research and content review My strength is that I can bridge both IT support and cybersecurity. I can troubleshoot technical issues, understand security alerts and explain findings clearly to technical teams, non-technical users or business stakeholders. I do not use or share confidential internal data from previous employers. Any samples I provide are sanitized or created as demo materials. If you need someone with real enterprise IT and cybersecurity experience who can troubleshoot, analyze and document clearly, I can help.

🔐 Wazuh SIEM specialist and SOC engineer with hands-on experience deploying, configuring, and managing security monitoring infrastructure for enterprise environments. I help businesses detect threats, respond to incidents, and maintain secure, high-availability IT infrastructure across Linux and Windows systems. Whether you need a Wazuh SIEM deployed from scratch, SIEM alert tuning, endpoint security hardening, or full SOC operations support. I deliver production-ready solutions, not just configurations. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🛡 SECURITY & SIEM ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✔ Wazuh SIEM – Full deployment, agent onboarding, custom rules & decoders ✔ Log Management & Analysis – Syslog, Windows Event Logs, CEF/JSON ingestion ✔ Threat Detection & Incident Response – Alert triage, IR documentation, root cause analysis ✔ Endpoint Security – Kaspersky EDR, ESET PROTECT, VirusTotal FIM integration ✔ Firewall & Network Security – pfSense, FortiGate, IPsec VPN, WAN hardening ✔ GeoIP Enrichment & Attack Dashboards – OpenSearch/Kibana visualizations ✔ Active Response Automation – Python scripting, email alerting, SMTP integrations ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🖥 SYSTEM ADMINISTRATION ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✔ Windows Server – Active Directory (AD DS), DNS, DHCP, Group Policy, AD CS ✔ Linux Server – Ubuntu, Debian, Red Hat / RHEL — setup, hardening, automation ✔ Virtualization – VMware ESXi, Proxmox VE, Hyper-V, XenServer ✔ Monitoring & NMS – Zabbix, PRTG, Nagios, Wazuh agent health monitoring ✔ Backup & Recovery – Veeam Backup, NFS, disaster recovery planning ✔ Email & Cloud – Zimbra Mail Server, Nextcloud, OwnCloud ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🌐 NETWORKING ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✔ Routing & Switching – VLANs, inter-VLAN routing, static & dynamic routing ✔ VPN – IPsec site-to-site, OpenVPN, WireGuard, Cloudflare Zero Trust ✔ Firewalls – pfSense HA/CARP cluster, FortiGate policy management ✔ Remote Access – RustDesk, MeshCentral, self-hosted RDP solutions ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 📜 CERTIFICATIONS ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✔ CC – Certified in Cybersecurity (ISC²) ✔ CCNA – Cisco Certified Network Associate ✔ RHCSA – In Progress I bring real enterprise experience not just lab setups. My work spans SOC operations at a national-scale defense retail chain, infrastructure security across border terminals and logistics sites, and ongoing managed security services for international clients. 📩 Available for one-time projects, ongoing retainers, and urgent engagements. Let's secure your infrastructure message me to get started.

Systems Administrator specializing in Linux, VMware, Hyper-V, Windows Server, Oracle databases, infrastructure troubleshooting, security incident response, virtualization, and production systems support. I help businesses investigate security incidents, recover compromised systems, harden infrastructure, stabilize production environments, and resolve complex Linux, Windows, virtualization, and hosting issues. My experience includes: ✔ Security incident response & malware remediation ✔ Server hardening & security auditing ✔ SSH, access control & authentication hardening ✔ VMware & Hyper-V virtualization ✔ Windows Server administration ✔ Linux systems administration ✔ Oracle Database administration & troubleshooting ✔ Infrastructure troubleshooting & performance analysis ✔ RAID, storage & recovery diagnostics ✔ VPS, dedicated server & hosting environments ✔ Backup & disaster recovery support ✔ PowerShell & Bash automation ✔ Email, DNS & server migrations ✔ Monitoring, stability & capacity planning Recent projects include security incident response and malware remediation across 155+ WordPress websites, Hyper-V VM scaling and performance stabilization, RAID recovery diagnostics on HPE servers, Linux/WHMCS migrations, Oracle environment troubleshooting, mail infrastructure troubleshooting, and production environment recovery. I focus on identifying root causes quickly, minimizing downtime, and delivering practical, production-ready solutions for critical systems and business infrastructure.

- Knowledge of principles of construction and operation of computer networks, application protocols. - Professional knowledge of operating systems Linux, FreeBSD, Windows, customization of servers for various tasks. - Knowledge and understanding of virtualization environments. - Perfectly mastered technologies of remote configuration and administration of objects, networks, servers, workstations, combining geographically dispersed objects in local networks. - Knowledge of computer and telecommunication equipment.