Hire the Best Business Managers
in New Zealand

🎖️Top 3% of freelancers on Upwork 🤠 13+ years seasoned operations executive 🤝 No hand holding needed; just give me access to your tools and team Want to enjoy working on your business instead of in it? Looking to remove yourself from the day-to-day grind? How about doing all of that whilst maximizing top and bottomline performance? 🚒 Founders come to me when they are DONE with daily fire fighting. 📈 Scale ONLY happens with robust systems. My name is Jody Taylor 👋 I help founders engineer their company towards operational excellence 👨🏼‍🔧 For more than a decade I have helped countless startups, scale ups and everyday businesses from around the world. From manufacturing, design, fashion, tech, web3, hospitality, F&B, FMCG, import/export and more. Additionally, I have created digital twins of the biggest hotel brands in the world, launched fully automated (and profitable) businesses, raised $20M from investors and so on. My area of competence are: 🛟Business process & workflows 🛟Fractional COO services 🛟ERP analysis 🛟Operations audit 🛟SOP documentation 🛟Cost reduction planning 🛟Sales strategy 🛟Management consulting 🛟Systems architecture 🛟Customer experience 🛟Business plans 🛟Financial modelling 🛟Human resource processes 🛟Go-to-market playbooks 🛟Business intelligence systems 🛟Corporate establishment 🛟Capital raising 🛟Web3/blockchain operations 🛟Just getting shit done 💼 My firm RUN-OPS is all about helping founders run optimal operations. Here are some of my client's reviews: ⭐⭐⭐⭐⭐ - Modern Mantra (Venture Design Firm, USA) "Jody is one of those rare breeds who can both set a clear strategy and roll his sleeves up to execute. He is both an operator and a leader, who thrives on solving complex challenges with clear, straightforward solutions. Jody helped our organization recognize critical gaps in our management and operations, and worked hands-on with our team to drive solutions. After working with Jody, we began keeping better score in our business, and winning more often." ⭐⭐⭐⭐⭐ - Read Lighting (Lighting Supplier, USA) "We hired Jody initially just to help us revamp our operations and bring them into the 21st century. He led a comprehensive audit of our current operations, analyzed our sales and fulfilment workflows, and presented us with improved workflows tailored to our needs and future growth. He is now helping us implement his recommended changes and helping us build our first e-commerce site! Jody’s guidance has been invaluable in bringing clarity and organisation to our processes. Highly recommend working with him!" ⭐⭐⭐⭐⭐ - Core Capital Asia (Investment Advisory Services, Hong Kong) "RUN-OPS helped with understanding and structuring a complex international business transaction. Jody was very useful in his thought process and allowed us to make better informed decisions. Thanks buddy!" ⭐⭐⭐⭐⭐ - Mahallati Interior Design (Interior Design Agency, Indonesia) "I've been lucky to be trained by Jody Taylor. He pays close attention to details and is well-organized. His clear communication and helpful presentations have made it easier for me to understand complex ideas and make good decisions. I've learned a lot from him. Jody also checks in to make sure I'm on the right track, and he's really patient when explaining things, especially when I'm learning something new." ⭐⭐⭐⭐⭐ - Noonara (Activewear, Thailand) "Jody is the man. He knew exactly the right questions to ask to identify our pain points with the business. With his focus on our success we established a number of areas with “low hanging fruit” that we didn’t even realize was there. He actually spoke to our accountants directly to take care of issues that we didn’t have the capacity to solve. Working with Run Ops was the best business decision we could of made. Thank you for everything." ⭐⭐⭐⭐⭐ - Prizma (Design Agency, Russia) "Working with Jody was an absolute pleasure! We needed a development strategy for our studio, specifically to enhance the value of our services. Jody meticulously analyzed every aspect and proposed a step-by-step action plan. The communication was incredibly friendly, and the presentations were both expertly crafted and inspiring. After each meeting, we left feeling energized and motivated. Thanks to Jody for his professionalism – we truly appreciate it!" ⭐⭐⭐⭐⭐ - Identimark (Safety Equipment, New Zealand) "Jody did a great job and evaluating the ERP options for our company taking into account our bespoke workflow requirements and reporting requirements. Communicated well and presented a clear outcome for us to base our forward decision on." 🕰️ Time Zones That Work Best: Dubai, Bali, Singapore, Hong Kong, Australia, New Zealand Interested in upgrading your business? Let me help you RUN your OPS 🥷 Jody Taylor

I’m an all round organiser of projects, people and moving parts. I’ve spent the last decade working in environments where things change quickly and structure matters. I come in, make sense of what’s going on and put the right frameworks in place so work runs smoothly. My work sits on the project and operations side. I set up workflows, timelines, systems and communication patterns that support delivery. I’m NZ based and work primarily in US time zones. Most of my work has been with teams juggling a lot at once, where clarity and calm make a real difference. If you need someone who can quickly assess what’s needed and build the right structure around it, let’s talk. 𝗣𝗿oject & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 * Own end to end delivery across programs, projects and ongoing workstreams * Plan timelines, priorities and delivery flow so work stays coordinated as things scale * Turn strategy, ideas and discussions into clear plans, tasks and ownership * Coordinate remote teams and external partners across time zones * Keep momentum through consistent follow up and accountability 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 * Review and tidy up workflows that have grown messy * Build and document SOPs that make delegation easier * Set up tools and boards so everyone knows what is happening * Reduce friction in day to day operations 𝗧𝗲𝗮𝗺 & 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁𝗼𝗿 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻 * Act as the link between founders and their teams * Improve communication and accountability * Support onboarding and training processes * Step in early when things feel stuck or unclear 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗧𝗼𝗼𝗹𝘀 ⇒ Click Up ⇒ Trello ⇒ Hubspot ⇒ Asana ⇒ Notion ⇒ Circle ⇒ Slack ⇒ GHL ⇒ Google Workspace ⇒ Monday ⇒ Airtable ⇒ Figma ⇒ Xero ⇒ Close ⇒ Kajabi ⇒ Zoom ⇒ MS Teams

Versatile and detail-oriented professional with 12+ years of experience in bookkeeping, office management, customer service, and project coordination. I specialize in maintaining accurate financial records, streamlining administrative processes, and delivering responsive client support. With a strong command of tools like Xero, QuickBooks, Pronto, and SAP Concur, I can confidently handle invoicing, reconciliations, reporting, and workflow management. I’m highly adaptable, self-driven, and thrive in fast-paced, remote environments. Whether managing accounts, coordinating projects, or supporting back-end operations, I bring a positive attitude, strong organizational skills, and a commitment to delivering high-quality results every time.

As a seasoned eCommerce strategist, I bring a wealth of experience in driving business growth and enhancing digital performance for mid-market brands ($2-25M ARR). My expertise lies in the full Shopify and Shopify Plus ecosystem, complemented by a strong proficiency in Klaviyo for email automation and campaign management. ✍️ What I Offer: ⚫ Comprehensive Shopify Solutions: I am an expert in building, optimising, and scaling Shopify and Shopify Plus stores for brands generating between $2-25M ARR who aim to grow further. From re-platforming projects to custom app integrations, I provide end-to-end solutions that drive revenue and improve user experience. ⚫ Klaviyo Email Marketing: I design and implement high-impact email automation and campaign strategies that increase engagement and drive sales. I'm a Klaviyo Silver Advisor and partner and am constantly at the forefront of best-in-class implementation strategies across your email channel. I leverage Klaviyo's advanced features for segmentation, personalization, and analytics. ⚫ Conversion Rate Optimization (CRO): I utilise data-driven strategies to enhance website performance and increase conversion rates. I regularly implement projects utilising tools such as Nosto, Searchspring, Gorgias, Recharge, Skio and various CRO-related apps. ⚫ Data Migration and Replatforming: I seamlessly migrate data and replatform eCommerce sites with minimal disruption, ensuring data integrity and continuity in operations. Past experience migrating from Magento, WooCommerce, Nopcommerce, and Oracle Commerce. Migrations have utilised Shopify Plus expansion stores & markets where needed. 🙂 Client Experience: In my career, I have successfully partnered with over 50 mid-market and enterprise brands across various industries. My approach focuses on clear communication, strategic planning, and delivering measurable results. I pride myself in my ability to communicate complex systems clearly and providing best-in-class solutions that make business sense. ✍️ Why Work With Me? ⚫ Proven Track Record: I have extensive experience in delivering high-level projects that enhance brand value and drive eCommerce growth. Please see my portfolio for case studies. ⚫ Holistic Approach: With close to 10 years of experience working with cross-functional teams, I have a comprehensive understanding of the eCommerce landscape, ensuring all aspects of your online business are optimised. ⚫ Client-Centric: I am dedicated to building long-term relationships and providing exceptional service that meets your business needs. Based in Auckland, New Zealand, I am committed to helping ambitious brands achieve their eCommerce goals through strategic planning and expert execution. I am looking forward to working together.

Hey there, I'm Camilla! Trained in graphic design and having worked in the B2B marketing and advertising space for over 8 years, I've created graphics, blogs, eBooks, 1 pagers, websites and more for a variety of B2B companies within the tech, music, fashion, beauty, HR industries and more. Copywriting is another skill in my ladder that I utilise on a daily basis, as well as providing marketing consultations for HubSpot. -I'm experienced in everything Graphic Design using the Adobe Suite favourites such as Photoshop, Illustrator and InDesign (think everything and anything from logos, eBooks, Landing Pages, eDMs, Facebook and Google ad creative and copy and so much more) -I'm all about communication; what you want to achieve is what I'm here to help you with, so let's make it happen together - I'm also a bit of a whizz at creating funky illustration pieces within Photoshop and have done this for musicians from all over the world including Canada and the USA Sound interested? Let's have a chat.

With over 8 years of experience in crafting and executing multi-channel marketing strategies, I am your go-to digital nerd for skyrocketing your brand's growth. I helped my previous business going from £1.5 mill to £3 mill net sales in just over a year with a 360 marketing plan (that included paid search, paid social, retail advertising, PR, media plan, influence, reviews, SEO and more). With my expertise in performance marketing, social media, e-commerce optimisation, branding, and international expansion, I can help you establish and execute a tailor-made digital marketing plan that will take your business to drive brand awareness, consideration, conversions & loyalty. I launched 10+ websites internationally (UK, US, Germany, Canada, France, Poland, Ireland) and helped businesses of all sizes achieve their goals with or without a significant budget, using gorilla marketing in the absence of a significant budget to create brand awareness that will lead to conversions. Need help with localisation or translation? No problem! As a French native speaker with extensive experience in the UK and Europe, I can help you expand your brand's reach and connect with customers on a global scale. I managed budgets of £600K+ and helped businesses increase brand awareness, consideration, and conversions globally. I helped my last business increasing brand awareness from 1% to 4% within a year. I am a marketing all-rounder who can help with strategy or execution, depending on your needs. Get in touch with me today to create a winning digital marketing plan that will boost your brand's visibility and drive conversions. Alternatively, if you need help with a specific channel, contact me to see how I can help. Expertise: - Digital Marketing Plan - Performance Marketing (Paid Social, Paid Search, SEO) - Social Media (Instagram, Facebook, Tiktok, Pinterest, etc.) - SWOT Analysis - E-Commerce (User Experience, Conversion Rate Optimisation, Mobile Optimisation, Landing Pages, PDP, PLP) - Influence - Branding - Budget Management (Managed £600K+ budgets) - Forecasts - Targets - Project Management - Campaign Management - CRM / EDM - Reviews & Ratings - Basic knowledge of HTML - Medium knowledge of SEO - Google Analytics - PR - International Expansion - Trade Marketing - A/B Testing / Personalisation - Reporting / Analysis / Datastudio - Marketing & Digital Strategy - Audience - Customer Decision Journey & Purchase Funnel - Market Research - Consulting Additional areas I can help with: - Localisation - English to French translation