Hire the Best Community Management Freelancers
in the Dominican Republic

Welcome! I'm a dynamic marketing professional with over five years of hands-on experience in strategic marketing, market intelligence, digital marketing, and communication planning and management. Whether it's boosting brand visibility, generating leads, or crafting compelling content, I have the expertise to elevate your business. What I Bring to the Table: - Strategic Marketing Mastery: Crafting data-driven strategies that drive growth and engagement. - Market Intelligence: In-depth market analysis to keep you ahead of the competition. - Digital Marketing Excellence: From SEO to social media, I've got you covered. - Content Creation Wizardry: Bilingual content that resonates with audiences in both English and Spanish. Let's turn your vision into reality. Ready to take your brand to the next level? Let's connect!

Hi, this is 🅻🅴🆄🆁🆈welcome to my profile! 𝐔𝐧𝐝𝐞𝐫 𝐜𝐨𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧 🚧& 𝐜𝐨𝐧𝐬𝐭𝐚𝐧𝐭 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 📈 𝔸𝔹𝕆𝕌𝕋 𝕄𝔼: 🎓Hold a degree in Modern Languages from the DR. In addition to my native language (Spanish), I am fluent in English and Portuguese. I have over 8 years of experience collaborating in BPO/KPO industries in backoffice, operations and client/customers/providers/suppliers and different facing positions. Additionally I've also worked in different fields as a seasonal contractor and freelancer on other platforms. 💼Thanks to my skills and experience, I´ve had the chance to diversify my career between education and the service industry. I've also built unique skills, making me a more inclusive and culturally aware individual who thrives in different work settings and paces. 💻 📖 Into languages and micro-learning and am passionate about ongoing knowledge acquisition and sharing. I am a lifelong learner and curious person who is always ready to try new things and improve at what I do. 🎾🏀 𝐈𝐧 𝐦𝐲 𝐬𝐩𝐚𝐫𝐞 𝐭𝐢𝐦𝐞🎬🕹️: I am a sports enthusiast who plays tennis and watches basketball and other sports. Once in a while, I join multicultural and volunteering activities that interest me in my town to have/know interesting experiences and people. I love local and international music, food, and film festivals. I enjoy reading, riding my bike around town, listening to podcasts while doing some chores. I love playing sudoku when I want to feel challenged. 𝕄𝕐 𝕍𝕀𝕊𝕀𝕆ℕ: 𝑩𝒓𝒆𝒂𝒌𝒊𝒏𝒈 𝑩𝒂𝒓𝒓𝒊𝒆𝒓𝒔 𝐰𝐡𝒊𝐥𝐞 𝒂𝒅𝒅𝒊𝒏𝒈 𝒂 𝑻𝒐𝒖𝒄𝒉 𝒐𝒇 𝑯𝒖𝒎𝒂𝒏𝒊𝒕𝒚! Whether teaching, translating, interpreting, or providing quality service and satisfaction to a client base. I am highly motivated to keep exploring different options and collaborating wherever this platform takes me. Thank you for taking the time to read these lines as you look through my profile. NOTE: Regardless of what you see in my profile, everything is up to negotiation and based on the remote work conditions and structure you provide. I am fully equipped with my own in-hone office with everything needed to work from home (Backup power station, two screens, a laptop and high speed internet). Does this align with you? If so ... Let's get started ➡ and achieve project goals together! 🏁 🎖️𝐖𝐡𝐲 𝐦𝐚𝐲 𝐈 𝐛𝐞 𝐭𝐡𝐞 𝐛𝐞𝐬𝐭 𝐨𝐩𝐭𝐢𝐨𝐧 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐣𝐞𝐜𝐭?⭐ 🗣️𝐀𝐬𝐬𝐞𝐫𝐭𝐢𝐯𝐞 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧🤝, I'm versed in several languages besides English. I am very communicative and will approach you professionally with as many questions as needed, making sure I fulfill your needs or help you discover them on the way 🗃️𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧📌, I balance time management, pay attention to every detail, and prioritize each project to avoid misunderstandings, working in a rush, stress, or delivering unwanted results. I am clear about my availability and will let you know when I am not. NO ghosting. ⚒️𝐇𝐮𝐬𝐭𝐥𝐞 𝐚𝐧𝐝 𝐆𝐫𝐨𝐰𝐭𝐡 𝐌𝐢𝐧𝐝𝐬𝐞𝐭🧰 self-taught /driven and task focused, easy to train, and to self-adapt to your ongoing business setting/needs. Known for thriving in repetitive, fast peace and also changing enviroments. I don't delegate motivation to things out of my control, I can work under pressure, but not under disrespect and disconsideration. 👷🏾‍♀️𝐂𝐮𝐥𝐭𝐮𝐫𝐚𝐥 𝐀𝐰𝐚𝐫𝐞𝐧𝐞𝐬𝐬🌎 All-around experience working for/with a diverse range of companies and peers from different social and cultural backgrounds. I collab as much as possible with my team mates. 🕣 𝐂𝐨𝐧𝐯𝐞𝐧𝐢𝐞𝐧𝐭 𝐓𝐢𝐦𝐞𝐳𝐨𝐧𝐞🌐 GMT-4 / EST - LATAM based, which makes me responsive, diligent, and reliable enough regarding my offered service and overlapping yours. 📏𝐂𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐜𝐲💯 when delivering amicable, respectful,clear standards and expectations. 🌟𝐇𝐎𝐖 𝐂𝐀𝐍 𝐈 𝐀𝐒𝐒𝐈𝐒𝐓? ⬜𝐋𝐚𝐧𝐠𝐮𝐚𝐠𝐞 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝐑𝐨𝐥𝐞⬜ 👩🏾‍🏫 Teaching / Tutoring / Training and Mentoring 🗣️ Conversational Classes. 📝 Translation / Transcribing projects. 🗨️🤖 AI and Chatbots Trainer / Prompter. 🌍 English for Specific Purposes / Language Instruction. (Business, Travel, BPO, Readiness course etc.). 🎙️ Interpreting (Consecutive). 📝 Proofreading, MTPE / Copy Writing / Transcreation / Editing Services To be continued. ⬜ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐨𝐫𝐢𝐞𝐧𝐭𝐞𝐝 𝐚𝐧𝐝 𝐀𝐝𝐦𝐢𝐧 𝐫𝐨𝐥𝐞𝐬:⬜ 👩🏾‍💼🗃️ Virtual Assistance and Document Processing. 📚Onboarding, Supervising and Case Management. 📞 Inbound Customer Support / Service. 🔍 Outbound Outreach / General Online Research. 🛠️ Issue Resolution and Troubleshooting. 📦 Order Processing / Tracking / Follow-ups. ℹ️ Product Information / Backoffice Administration. 💳 Billing and Payment Support. 🔄 Returns / Refunds Processing. 💬 Live Chat / Email Support / Online Ticketing. 📱 #SocialMedia #ContentModeration. 📋 Customer Feedback Collection / Survey. ⌨️ Data Entry / Document Processing / Draft Correspondence. And more....

Hi there! I am an experienced and dedicated freelancer specializing in customer service and virtual assistance. For more than seven years, I have worked in the call center and virtual assistant industry through different communication channels like phone, email, chats, and ticketing systems, for high-profile US companies such as FedEx, Kohl's, Comcast, Walmart, Verizon, and Turo. I have proficiency in Shopify, Slack, Zendesk, Gmail and Google Docs, Calendar, Maps, Sheets, and more. My passion lies in delivering top-notch work to clients, and with years of experience in this field, I bring a wealth of knowledge and skills to every project I take on. Throughout my career, I have built a strong reputation for not only meeting customers' needs but also exceeding their expectations. I take immense pride in providing exceptional experiences that leave a positive, lasting impression. Regarding supporting your specific requirements and tasks, I offer a comprehensive range of services. Here are some key areas where I can add significant value: ✅ Exceptional Interpersonal Skills: Building rapport and maintaining positive relationships with customers is a natural talent of mine. I ensure that their needs are met and concerns are addressed promptly and professionally. ✅ Effective Communication: My communication skills, both verbal and written, are strong, allowing me to convey information clearly and concisely. This leads to seamless interactions and heightened customer satisfaction. ✅ Problem-solving Abilities: I am keen to identify issues, analyze situations, and provide creative solutions. This enables me to deliver exceptional customer support and resolve complex problems efficiently. ✅ Technical Proficiency: My expertise extends to customer service software, CRMs, and ticketing systems. I quickly adapt to new technologies and leverage them to enhance productivity and streamline processes. ✅ Time Management: As a freelancer, I fully understand the significance of meeting deadlines and managing multiple projects simultaneously. My organizational skills and attention to detail ensure I consistently deliver high-quality work on time. If you're looking for a professional who is committed to delivering exceptional service and going above and beyond to exceed expectations, I am confident that I am the right person for the job. Thank you for considering my services. I look forward to working with you and contributing to your success. Let's create something great together!

Executive Assistant and Chief of Staff for founders who need their operations to run without them holding every piece together. I have 8+ years supporting C-level leaders across SaaS, agencies, and remote teams. Bilingual EN/ES. Founders bring me in for the work they don't have time to handle themselves. I've supported C-level executives in remote companies across SaaS, tech agencies, trading, wellness, education, and retail. In each one I ended up being the person they trusted to keep operations moving and to fix whatever wasn't working. I move fast and I don't need much hand-holding. I figure things out on my own, set up systems that match how the team works, and I stay on a task until it's finished. I also care about the people behind the work, which is usually why clients stick with me long after the first project. WHAT I'VE DONE Cut client coordination call time by 75% with a standardized protocol I built from scratch Ran operations for a tech agency across multiple time zones: sprints, hiring, onboarding, delivery, and client reporting Built a 200-member community from zero, including the brand, onboarding, and accountability systems, with 100% retention Led SaaS and ecommerce platform migrations without losing SEO Moved from freelancer to Operations Manager in two months after rebuilding an agency's internal workflow WHAT I CAN HELP WITH Executive and administrative support: inbox, calendar, scheduling, travel Operations: process design, SOPs, workflow automation Project management: sprints, delivery tracking, cross-team coordination Hiring and onboarding: sourcing, screening, team setup Systems and tools: Notion, Asana, CRM, automations TOOLS AI and Productivity: ChatGPT, Claude, Gemini, Grammarly, Lovable Project and Ops: Notion, Asana, Airtable, Float, Linear, Toggl, Google Sheets, Typeform Communication: Slack, Discord, WhatsApp, Google Calendar, Zoom Hiring: LinkedIn, Wellfound, Remotive, Indeed, Twine, OnlineJobs Finance: Deel, Payoneer, Zoho Books, Xero CERTIFICATIONS Google Project Management, Google Analytics, Google Ads, SEO Specialization (UC Davis), HubSpot Inbound, Notion for Client and Project Management, Negotiation (University of Michigan), NASM Virtual Coaching Specialist EDUCATION: B.A. in Organizational Psychology LANGUAGES: English (Native), Spanish (Native) If that sounds like what you need, send me a message and tell me what you're working on.

Hello! 👋 I'm a multimedia professional with a passion for creativity and efficient service. I bring a diverse skill set to the table, including: Illustration 🎨: Bringing concepts to life with engaging visuals. Graphic Design 🖌️: Creating eye-catching designs for various purposes. Community Moderation 💬: Managing and fostering positive online communities. Video Editing 🎥: Crafting impactful video content that tells a story. Administrative Support 🗂️: Organizing and streamlining tasks to keep projects running smoothly. Customer Service 🤝: Providing top-notch service and effective solutions. With my background in multimedia, I can seamlessly blend creativity with practical skills to deliver high-quality work. Let’s collaborate and bring your projects to life! Ready to make your ideas shine? Let’s get started! 🚀✨

Hello, Thank you for visiting my profile, I am a marketing student with 6 years of experience in administrative tasks, customer service, and sales. ✅ Community Management & Social Media -Social media management -Content scheduling and publishing -Community engagement -Social media moderation -Comment and DM management -Influencer outreach -Partnership outreach and follow-ups -Canva design -Email marketing support ✅Administration work - Data entry - G-suite (Google Docs, Google Sheet, etc.) - Microsoft Office (Word, Excel/CSV files, Outlook, etc.) - Collection of emails and contact information. - Internet research ✅Customer support - Live chat support - E-mail support - Social media moderation -Telephone support - Order fulfillment