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These are the ABCs of me: 1) I'm a result-oriented person. It's important to know what do you want to achieve, how are we getting there and how do we measure progress from THE START. 2) Integrated approach is essential. Your work should tell a story using ALL marketing channels. Step by step, but full speed ahead tackling one challenge at a time. 3) I love my job and I'm already all in to make YOUR GOALS become reality. Good and constant communication is important. If I'm asking for it from you, then you are getting it from me. vukasin@el-ninho.com

WordPress site creation. Troubleshooting WordPress. Server setup, WordPress configuration. Elementor theme creation. Linux server configuration. Off-site backup configuration.

Your business has grown, but the systems supporting it have not kept up. Work depends on manual follow-up, information is spread across different tools, team members use their own workarounds, and too many decisions still need to go through the owner. I help growing businesses replace that with a structured operational system. I am a business analyst, process consultant, and systems implementation specialist with 90+ completed engagements and a 100% Job Success Score. I have worked with agencies, legal firms, SaaS companies, professional service businesses, and other growing teams across the US Asia and Europe. My work goes beyond recommending improvements or configuring software. I analyze how work moves through the business, identify inefficiencies and missing steps, design the improved process, and then build the system that supports it. Depending on the engagement, this may include: ✔ Process audits and workflow mapping ✔ ClickUp workspace architecture ✔ CRM and operational databases ✔ KPI definition and Dashboard design ✔ Make and Zapier automations ✔ SOPs, process documentation, and internal knowledge bases ✔ Team training and implementation support ✔ Review and reorganization of the existing technology stack Every engagement begins with discovery. I first learn about your goals, team, current processes, software, budget, and operational challenges. I then prepare questions specific to your business, define what is included in the project, and document the agreed scope before implementation begins. I also specialize in Make automation, and I always review your workflows before automating them. That means confirming: • What information is required at each stage • Who is responsible for each action • When the information becomes available • What should trigger the automation • Where the data should be stored • What happens when an exception occurs • Whether the expected time savings justify the implementation and ongoing cost This helps prevent companies from automating incomplete or inefficient processes. Why clients hire me instead of a software setup freelancer: You receive one accountable partner who can move from business analysis to process design, technical implementation, documentation, and team training. You are not left with a strategy document that still needs to be translated into a working system. The final goal is a system that is: • Built around your business • Easy for the team to follow • Documented and maintainable • Less dependent on individual memory • Ready for automation, reporting, and future AI use Message me with a sentence or two about your business and what's not working. I respond to every message personally, and even if we're not a fit, you'll leave the conversation knowing more about the problem than when you started.

Most engagements start with a 10–14 day Stabilisation Sprint (fixed scope). I install clear ownership (roles/RACI), a KPI scorecard, and a weekly operating cadence so your remote team delivers, and it takes this off your plate. After the sprint, I can stay on 1 day/week (or 8–10h/week) to run the cadence (scorecard → priorities → follow-ups), keep reporting clean, and remove bottlenecks. ✅ What you get by Day 14 (live + adopted): • 1 KPI scorecard (owners, definitions, targets) • 1 weekly cadence (agenda + action log + follow-ups) • 1 lightweight roles/RACI map (handoffs + escalation) • 2–3 critical SOPs implemented for daily use Proof: • +9% net profit improvement (Keen Holdings) • Turnover growth €2M → €7M (Al Grosso) • ISO 9001/14001 + EOS-like cadence; saved 15h/week • Finance toolkit used by 10+ SMEs; ~€5K/month untracked spend removed • Additional credibility: Accepted into independent consultant networks (Catalant, BTG). Here’s what I offer: • KPI scorecards + reporting ownership (incl. Sales + Backend KPIs when needed) • Weekly operating cadence (scorecard review, priorities, accountability) • SOPs, process maps, and roles/RACI (handoffs + escalation) • Tooling oversight (Microsoft 365 / Asana / Slack / Google Sheets) - I define specs and QA delivery with your implementers Selected work: 1. Keen Holdings (UK) — Fractional COO +9% net profit improvement through process work and execution discipline. 2. Al Grosso — COO/CFO Helped grow annual turnover from €2M to €7M over two years. 3. ISO + SOP systems Set up ISO 9001/14001, SOPs, KPIs, and an EOS-like weekly cadence; saved 15 hours/week. Who I work with: • Founder-led teams that need clear ownership and predictable execution • Ops-heavy businesses where delivery or follow-through is messy • Teams that want simple cadence, real KPIs, and less micromanagement • Importers, distributors, and FMCG/product businesses that need sourcing-to-shelf control Secondary track (when relevant): For importers, distributors, and FMCG/product businesses, I can also set up the sourcing → QC → landed cost → logistics → inventory → retail-readiness process, so launches and replenishment stay predictable. When needed, I also support supplier screening, negotiation prep, and margin-risk controls. Message me on Upwork, and we’ll set a short call to confirm scope and the best first sprint.

I am people and result oriented HR professional, with experience in full cycle recruitment, talent management, employee engagement, employer branding, employee relations and change management gained across a variety of business settings – pharmaceutical, retail and IT industry. • Self-motivated with the ability to excel in a fast-paced environment; • Skilled to communicate effectively at all levels; • Abie to manage competing priorities and adapt readily to new challenges; • Comfortable in complex international business environments

Not getting consistent growth? Unclear where your next customers are coming from- or why your marketing isn't converting? That's exactly what I solve. I work as a Fractional CMO and Growth Marketing Manager, helping companies turn scattered marketing efforts into clear, scalable, and revenue-driven systems. With 10+ years of experience across startups, medical, SaaS, wellness, healthcare, entertainment, e-commerce, IoT, and digital products, I don't just execute marketing -I build the strategic foundation that makes growth predictable. What I do : ✔ Define and refine your brand positioning so you stand out in crowded markets ✔ Build strong brand foundations (messaging, voice, differentiation, perception) ✔ Identify, segment, and deeply understand your ideal customers ✔ Develop full-funnel, data-driven marketing strategies ✔ Align marketing with business goals, revenue targets, and growth stages ✔ Optimize acquisition, conversion, and retention systems ✔ Turn brand awareness into measurable business results How I approach growth: I combine strategic thinking with performance execution - connecting branding, customer psychology, and data into one cohesive system. This means: – No random tactics without direction – No "one-size-fits-all" strategies – No vanity metrics Instead, I focus on: → Clear positioning → Strong brand narrative → Scalable acquisition channels → Conversion-focused funnels → Measurable, sustainable growth. Whether you're launching, scaling, or repositioning, I step in as a strategic partner-bringing clarity, structure, and direction to your mayou'reg. If you want a clear strategy, strong positioning, and real business growth- let's talk.