Hire the Best Customer Service Representatives
in Argentina

I help businesses with customer support, administrative operations, client follow-up, CRM updates, and insurance claims support. I have 10+ years of experience working in customer service, after-sales, warranties, claims support, remote operations, and administrative follow-up. I have supported customers by phone, email, CRM, and digital channels, keeping records updated, following up on open cases, coordinating appointments, and helping internal teams keep daily operations organized. My background includes remote support for U.S.-based customers, automotive customer service, warranty cases, insurance-related documentation, and client operations. I am comfortable working with sensitive information, following internal procedures, and keeping communication clear and respectful. I can help with: - Customer support by phone, email, chat, or CRM - Administrative support and data entry - Client follow-up and appointment coordination - CRM updates and case documentation - Insurance claims support - Warranty and after-sales support - Email and calendar support - Remote operations support Tools I have worked with include Microsoft Office, Excel, Word, Outlook, Microsoft Teams, Google Workspace, Zoom, Slack, CRM systems, VoIP tools, and case management platforms. I am bilingual in Spanish and English, available for remote work, and comfortable with U.S.-aligned schedules.

ACERCA DE MÍ Desde siempre me gusto trabajar en atención al cliente y ventas. Creo que es importante poder conectar con las personas, escuchar lo que necesitan y ayudarlas a resolver sus dudas o problemas. Me gusta vender desde la empatía, generando confianza y ofreciendo una experiencia positiva. Busco superarme, aprender algo nuevo y crecer tanto en lo personal como en lo laboral.

French version at the end. My name is Bernard Marchioni. I am French, and I have been living in Argentina for more than 21 years. I am bilingual in French and Spanish, and I have a good level of English. I have a little over 15 years of experience in customer service, including 9 years as an agent and more than 6 years as a customer service manager. I have managed projects and teams (10 customer service agents). I have been working as a freelancer for a little over 8 years (after having worked 7 years in a call center), with nearly 5 years of specialization in e-commerce. This has allowed me to become familiar with tools such as Shopify, Magento, and Dsers, as well as platforms like AliExpress and Alibaba. As for Zendesk, I have been using it for 15 years. My current experience, which began 30 months ago with a French company (Le Remontoir Montre), has enabled me to expand my knowledge not only in customer service but also in logistics. In addition to managing customer support, I handle the website and logistics through Shopify (product sourcing, integration of new products into Shopify, inventory management, supplier communication, etc.). I also started working on marketing campaigns using Klaviyo 3 months ago. This part-time contract gives me the opportunity to seek new challenges. I am available approximately 6 hours per day from Monday to Friday. Although most of my professional activities have taken place outside Upwork (a freelance platform), I have also completed occasional tasks on that platform, which has earned me a 100% job success rate and the “Top Rated” badge. My key skills include customer service management, technical support, online assistance, written communication via email, virtual assistance, data entry, as well as the use of tools such as Google Docs, Microsoft Office, Trello, Slack, Shopify, Magento, Zendesk, and Freshdesk. I am also proficient in translation (English–French, English–Spanish, French–Spanish, Spanish–French) and in team management. What sets me apart is my ability to quickly adapt to any professional or personal environment. I learn fast and adapt quickly to new challenges. Je m’appelle Bernard Marchioni. Je suis français et je vis en Argentine depuis plus de 21 ans. Je suis bilingue français-espagnol et je dispose d’un bon niveau d’anglais. Je possède un peu plus de 15 ans d’expérience dans le service client, dont 9 ans en tant qu’agent et plus de 6 ans en tant que responsable du service client. J’ai eu l’occasion de gérer des projets ainsi que des équipes pouvant aller jusqu’à 10 agents. Après 7 années passées en centre d’appels, je travaille en freelance depuis un peu plus de 8 ans, avec près de 5 ans de spécialisation en e-commerce. Cette expérience m’a permis de me familiariser avec des outils tels que Shopify, Magento et DSers, ainsi qu’avec des plateformes comme AliExpress et Alibaba. J’utilise également Zendesk depuis 15 ans. Mon expérience actuelle, débutée il y a 30 mois au sein d’une entreprise française (Le Remontoir Montre), m’a permis de développer mes compétences non seulement en service client, mais aussi en logistique. En plus de la gestion du support client, je m’occupe également du site et des opérations logistiques via Shopify (sourcing produits, intégration de nouveaux produits, gestion des stocks, communication avec les fournisseurs, etc.). J’ai également commencé à travailler sur des campagnes marketing avec Klaviyo il y a 3 mois. Ce contrat à temps partiel me permet aujourd’hui de me rendre disponible pour de nouveaux projets. Je suis disponible environ 6 heures par jour, du lundi au vendredi. Bien que la majorité de mon expérience professionnelle ait été développée en dehors de la plateforme Upwork, j’y ai également réalisé plusieurs missions ponctuelles, ce qui m’a permis d’obtenir un taux de réussite de 100 % ainsi que le badge “Top Rated”. Mes compétences principales incluent la gestion du service client, le support technique, l’assistance en ligne, la communication écrite par email, l’assistanat virtuel, la saisie de données, ainsi que la maîtrise d’outils tels que Google Docs, Microsoft Office, Trello, Slack, Shopify, Magento, Zendesk et Freshdesk. Je possède également de solides compétences en traduction (anglais–français, anglais–espagnol, français–espagnol, espagnol–français) ainsi qu’en gestion d’équipe. Ce qui me distingue, c’est ma capacité à m’adapter rapidement à tout type d’environnement, qu’il soit professionnel ou personnel. J’apprends vite et je m’adapte facilement aux nouveaux défis.

Detail-oriented professional with experience in content creation, game reviews, social media management, and virtual assistance. Proven ability to create engaging gaming content, manage online communities, conduct game testing, and support business operations. Skilled in communication, research, data analysis, and digital marketing tools, with a strong passion for video games, anime, and entertainment industries.

I am a versatile professional, able to work with different and diverse environments, roles, and projects. I believe in the power of a good mood to transform any situation and help the team achieve its goals.

TOP RATED PLUS WITH 10+ YEARS IN CUSTOMER SUPPORT AND SHOPIFY OPERATIONS I help Shopify stores manage customer support, handle order tracking, and process returns smoothly and efficiently. With over 10 years of experience, I’ve worked with businesses across different industries, providing reliable email support, resolving customer issues, and keeping operations organized behind the scenes. I’m experienced with tools like Zendesk, Gorgias, Freshdesk, HubSpot, Intercom, Slack, and more, allowing me to integrate quickly into any workflow. If you’re looking for someone dependable, detail-oriented, and easy to work with, I’m ready to support your business and keep your customers satisfied.