👋 **Hi there! I’m Gerlyn — your reliable, multilingual customer support and translation specialist with over 5 years of experience delivering top-rated service to global clients.**
With a background in **customer service, live chat support, translation, and content review**, I’ve helped companies build trust, strengthen communication, and deliver outstanding customer experiences. I’m a **native Dutch speaker** fluent in English, and I specialize in reviewing and editing AI-translated content to make it sound natural, accurate, and engaging for Dutch audiences.
💼 **My Expertise Includes:**
- Customer support (Email, Chat, and Phone)
- Translation and proofreading (English ↔ Dutch)
- Reviewing AI-generated or machine-translated content
- Data verification, research, and administrative support
- CRM tools (Zendesk, Freshdesk, HubSpot, Microsoft Teams)
- GDPR & compliance awareness
For over five years, I’ve supported clients across different industries — from **travel and fintech to e-commerce and tech** — always ensuring clear communication, problem-solving, and professionalism. Whether it’s handling customer requests, improving translated content, or managing communication channels, my goal is to make your operations smoother and your customers happier.
✨ **Why Clients Love Working With Me:**
✅ **Reliable & Efficient:** I meet deadlines and deliver exactly what’s promised — no excuses, no delays.
✅ **Detail-Oriented:** I take pride in accuracy and consistency, especially in language-related work.
✅ **Excellent Communicator:** You’ll always know what’s going on — I keep updates clear and simple.
✅ **Positive Attitude:** I bring warmth and energy to every project, no matter the size.
✅ **Adaptable:** I learn quickly and can seamlessly fit into your team or workflow.
I believe great service isn’t just about completing a task — it’s about creating a lasting impression through professionalism and care. I approach every project with the mindset that **your success is my success**.
Here’s what you can expect when you work with me:
- Fast and accurate communication (available via Teams, Upwork messages, or email)
- Organized and transparent workflow
- High attention to detail in translation and customer-facing communication
- A collaborative approach — I value feedback and always aim to improve
- 100% commitment to quality and confidentiality
🗣️ **Languages:**
- Dutch (Native)
- English (Fluent)
🌍 **Industries I’ve worked in:**
- Call Centers & Customer Support
- Travel & Airlines
- Financial Technology (Fintech)
- E-commerce & Retail
- Marketing & Content Localization
I’m passionate about creating smooth communication between companies and their audiences — whether it’s through professional customer support or perfectly localized Dutch content. My combination of experience, reliability, and genuine enthusiasm makes me a strong asset for any business looking to improve their customer experience or language quality.
🚀 **Let’s collaborate!**
If you’re looking for a dependable freelancer who delivers high-quality work, communicates clearly, and treats your project with the care it deserves, I’d love to hear from you. Let’s build something great together!
⭐ **Keywords for Upwork visibility:**
Customer Support | Dutch Translator | Live Chat Support | Email Support | Translation Review | AI Translation Editing | Dutch Proofreader | Remote Customer Service | CRM Specialist | Call Center Expert | Multilingual Virtual Assistant | Bilingual Support Agent
✨ **Professional. Reliable. Results-Driven. Ready to help your business shine.** ✨
Customer Service
Nursing
Marketing
AI Consulting
AI Audio Generation
Charyva P.
Onverdacht, Suriname
$10/hr
5.0
6 jobs
Hello, my name is Charyva.
I have nearly five years of experience in customer service, including four years as a call center agent and one year as a coach. In these roles, I have specialized in customer-focused communication and resolving a wide range of questions and issues. I am empathetic, a good listener, and enjoy finding the right solutions. Customer satisfaction has always been my top priority. Regular communication is really important to me, so let’s keep in touch!”
Customer Service
Online Chat Support
Email Support
Inbound Inquiry
Order Tracking
Dutch
Microsoft Office
Coaching
Professional Experience
Team Management
Negotiation Coaching
Voice Recording
Shopify
Administrative Support
Employee Feedback
Ruby W.
Paramaribo, Suriname
$5/hr
4.0
2 jobs
Hi! I’m a dedicated and reliable Customer Support Specialist with experience in handling customers in fast-paced environments and online communication. I have a strong background in customer service, where I developed excellent communication, problem-solving, and multitasking skills.
I can help your business by providing live chat support, handling emails professionally, offering phone support, resolving customer issues quickly and efficiently, and making sure every customer has a positive experience.
I am patient, friendly, and focused on delivering high-quality service. I learn quickly, follow instructions well, and always represent your company in a professional way.
If you’re looking for someone dependable, responsive, and committed to excellent customer support, I’m ready to help!
Customer Service
Online Chat Support
Customer Support
Email Support
Phone Communication
Communications
Problem Resolution
Live Chat Software
Dutch
Customer Care
Data Entry
Virtual Assistance
Sharlon K.
Paramaribo, Suriname
$7/hr
5.0
2 jobs
Dedicated and customer-focused professional providing exceptional service and resolving inquiries effectively. Seeking to leverage my customer service skills and experience to contribute to a dynamic team and enhance customer satisfaction.
Skills:
Excellent communication skills, both verbal and written
Proficient in customer relationship management (CRM) software
Strong problem-solving and conflict resolution abilities
Ability to remain calm and composed under pressure
Time management and organizational skills
Multitasking and attention to detail
Looking forward to work with you.
Greetings,
Sharlon Kiene
Upwork Freelancer
Inbound Inquiry
Dutch
Customer Care
Market Research
General Transcription
Outbound Call
Ticketing System
Tatyana-Sue D.
Paramaribo, Suriname
$10/hr
5.0
3 jobs
I'm a support specialist experienced in providing exceptional support to customers in Dutch and English. I'm a reliable employee and independent contractor with over 6 years of remote work experience. I'm highly skilled in communicating with customers and business owners using various tools such as Zoho Desk, Zoho CRM, HubSpot, Zendesk, AI tools, payment tools and many more. I have experience with US based companies and clients, such as Spotify and I've worked for a few European companies and clients (specifically from The Netherlands) such as About You.
Online Chat Support
Customer Support
Email Support
Virtual Assistance
General Transcription
Data Entry
Project Management
Dutch
Dutch Tutoring
Contract
Contract Management
Zoho CRM
Zendesk
Translation
Literary Translation
Kesia O.
Paramaribo, Suriname
$10/hr
5.0
7 jobs
Hey there! I’m Kesia — a creative and organized all-rounder who loves working on Business Marketing and Customer Service. I’m all about bringing ideas to life through promotion, design, and social media. As a business owner, I’ve been using my skills to connect with customers and grow my brand in fun and creative ways.
Here’s what I’m good at:
- Fluent in Dutch and English (hello, translations!).
- Rocking tools like Excel, PowerPoint, Word and Access.
- Always keeping it friendly and helpful with top-notch customer service (E-mail handling).
- Data entry, data processing, and even audio recording.
I’ve got my marketing diploma in hand, but I’m always hungry to learn and grow. People say I’m proactive, positive, and ready to roll — and I couldn’t agree more! Let’s connect and create something amazing. 😊
Customer Service
Freelance Marketing
Marketing
Server
Social Media Account Setup
Social Media Chatbot
Graphic Design
Translation
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