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Helping businesses streamline operations, deliver exceptional customer experiences, and keep day-to-day workflows running efficiently. With over 3 years of experience supporting U.S. dental practices, dental laboratories, and Shopify-based businesses, I've built a strong background in operations, customer support, patient coordination, and administrative management. I enjoy solving problems, improving processes, and becoming a dependable extension of the teams I work with. What I can help you with: 🦷 Dental Operations • Patient scheduling and appointment management • Insurance verification and eligibility checks • Treatment coordination and patient follow-ups • Recall and reactivation campaigns • Patient communication via phone, email, and text • Open Dental, Dentrix, Eaglesoft, and Practice-Web 🦷 Dental Laboratory Support • Case intake and prescription review • Digital impression quality review • Case tracking and workflow coordination • Remake and adjustment coordination • Communication between dental offices and laboratory teams 🛍️ Shopify Customer Support & Operations • Email and chat support • Order management and fulfillment coordination • Returns, refunds, and exchanges • Customer account management • Product inquiries and issue resolution • Delivering excellent customer experiences 📈 Administrative & Operations Support • CRM management • Google Workspace & Microsoft Office • Google Sheets reporting and documentation • Workflow coordination and process improvement • Data entry and administrative support I take pride in being organized, detail-oriented, and proactive. Whether I'm supporting a busy dental office, coordinating laboratory cases, or assisting Shopify customers, I focus on accuracy, clear communication, and providing reliable support that helps businesses operate more efficiently. If you're looking for someone who can adapt quickly, take ownership of daily operations, and provide outstanding support to both your team and your customers, I'd be happy to help.

I help multi-location practices achieve: ✔ Reduced A/R by 20–40% across multiple clinics ✔ 60% appeal win rate on denied or underpaid claims ✔ Faster turnaround on insurance payments ✔ Cleaner claims, fewer denials, and more consistent collections ✔ Stronger team performance through coaching, KPI monitoring, and SOP-driven workflows Are you looking for a Dental RCM Team Lead who not only understands the full Revenue Cycle Management process but also knows how to lead, train, and optimize a high-performing billing team? With over 3 years of experience as an RCM Team Lead and combined with 5 yrs of Dental end-to-end billing, I manage a full department of 20 A/R specialists and payment posters, overseeing the performance and collections of 15 dental clinics across the U.S. I ensure accuracy, efficiency, and maximized revenue by combining strong leadership, deep knowledge of dental billing, and the ability to analyze trends that impact collections. ✅ Core Competencies as a Dental RCM Team Lead ⭐ Leadership & Team Management — Oversee daily operations of 20 A/R reps & posters, set KPIs, conduct coaching, and ensure accountability ⭐ Full Dental RCM Oversight — Eligibility, verification, claims, appeals, posting, patient billing, reconciliation ⭐ Claims Management — Optimize submission workflow, track denials, improve acceptance rate, reduce rework ⭐ A/R Reduction Strategy — Create action plans, weekly aging reviews, and implement recovery strategies ⭐ Payment Posting & Reconciliation — ERA/EOB posting oversight, audit accuracy, correct posting errors ⭐ Denial & Appeal Management — Identify patterns, lead root-cause analysis, and drive successful appeals ⭐ Clinic Performance Monitoring — Review provider and clinic collection trends, production-to-collection ratio, and payer mix ⭐ Cross-Department Coordination — Communicate with providers, office managers, and admins to resolve issues ⭐ Team Training & SOP Development — Create guidelines and workflows for consistency and compliance 💡 Operational & Analytical Strengths ⭐ Monthly RCM Reporting — Create executive-level reports on collections, aging, adjustments, low-collection causes, and improvement plans ⭐ Identify Low Collection Drivers — Analyze coding, fee schedules, denials, claim submission gaps, and front-office issues ⭐ Process Optimization — Implement automation, streamline workflows, and enforce best practices 🦷 Dental Software & Tools I Work With ⭐ Dentrix ⭐ Dentrix Ascend ⭐ Open Dental ⭐ Eaglesoft If you’re looking for a Dental RCM Team Lead, Billing Manager, or someone who can take full ownership of your clinics’ revenue cycle and team performance, let’s connect! 📩 Ready to improve collections and strengthen your billing team? I’m here to help.

Dedicated Dentist with a passion for oral health and patient care. Committed to utilizing digital tools for patient education and creating personalized virtual dental experiences. Passionate about making oral health accessible and convenient through the integration of virtual platforms.

Top Rated Plus | 100% Job Success | $100K+ Earned on Upwork Are unpaid insurance claims, growing accounts receivable, and delayed reimbursements affecting your practice's cash flow? I help dental practices recover lost revenue, reduce aging AR, improve claim acceptance rates, and maintain a healthy revenue cycle. With over 5 years of specialized dental billing experience and 15,000+ hours worked on Upwork, I have supported private practices, multi-location offices, DSOs, and dental billing companies in maximizing collections and streamlining billing operations. My focus is simple: • Get claims paid faster • Reduce aging accounts receivable • Recover outstanding insurance balances • Improve collection rates • Keep patient and insurance ledgers accurate Services include: ✓ Insurance Verification & Benefits Breakdown ✓ Claim Submission & Insurance Follow-Up ✓ Payment Posting (ERA/EOB) ✓ AR Management & Cleanup ✓ Denial Management & Appeals ✓ Patient Billing & Collections ✓ Treatment Plan Estimates & Preauthorizations ✓ Insurance and Patient Account Reconciliation Software Expertise: Dentrix • Open Dental • Eaglesoft • Denticon • Fuse • Oryx • Dolphin Recent Results: • Increased claim acceptance rates to over 95% • Reduced aging AR by more than 30% • Recovered tens of thousands of dollars in unpaid insurance claims • Improved account reconciliation accuracy and reduced billing discrepancies If your practice needs a dependable dental billing specialist who focuses on collections, AR recovery, and revenue growth, I'd be happy to discuss how I can help!

100% Job Success Top Rated Plus 🦷Results I've Delivered ✔ Reduced insurance A/R by 20–40% across multiple clinics ✔ Achieved a 60% appeal success rate on denied and underpaid claims ✔ Accelerated insurance payment turnaround times ✔ Improved clean claim rates, reducing denials and rework ✔ Increased team productivity through KPI tracking, coaching, and standardized workflow Areas of Expertise ✔HIPAA-Compliant 🦷Revenue Cycle Management ✨Insurance Verification & Eligibility ✨Claims Submission, Tracking & Follow-Up ✨Payment Posting (ERA/EOB) ✨Accounts Receivable (A/R) Management ✨Insurance Aging & Recovery ✨Denial Management, Appeals & Resubmissions ✨Patient Billing & Account Reconciliation ✨PPO & Medicaid Billing 🦷Leadership & Operations ✨Team Leadership, Coaching & Performance Management ✨KPI Development & Performance Monitoring ✨SOP Development & Process Improvement ✨Workflow Optimization & Quality Assurance ✨Root Cause Analysis for Denials & Collection Issues ✨Collaboration with Providers, Office Managers & Administrative Teams 🦷Reporting & Analytics ✨Collection & A/R Performance Reporting ✨Aging Analysis & Recovery Strategies ✨Revenue Trend & Financial Performance Analysis ✨Production-to-Collection Ratio Monitoring ✨Payer Mix & Reimbursement Analysis ✨Action Plans to Increase Collections 🦷Software Proficiency ✨Open Dental ✨Dentrix ✨Dentrix Ascend ✨Eaglesoft 📩Let's connect and discuss how I can help your practice achieve stronger financial performance

Dental Insurance Expert Hi, Thank you for checking out my profile. I have a deep background in the Dental Field. I started as someone who accepts patients calls to book an appointment and then eventually moved and became the person who checks Insurance Eligibility for 5 Dental offices. I have a keen attention to detail which is needed in this job. I am also known for my time management and people skills. I have 7 years experience using Dentrix Ascend and 2 years total on Open Dental. Dental Insurance Verification has been my area of expertise for the past 9 years. I also have the knowledge to proactively call and reach out to Insurances to make sure all patients plans are up to date and correct. I am open to any form of exam or interview.