Are you looking for a reliable Customer Support Specialist who can deliver exceptional customer experiences while helping your business grow, and also has intensive additional experience in English-Hindi Translation, Transcription, Data Annotation & Social Media Management?
With 5+ years of experience in customer support, customer service operations, and team leadership, I have worked with international clients and high-volume support environments, handling live chat, email support, ticket management, account-related issues, technical troubleshooting, escalation management, and customer retention.
My journey from Customer Support Executive to Team Leader reflects my commitment to service excellence, problem-solving, and operational efficiency. I currently lead and support teams of customer service professionals while ensuring high-quality customer interactions, KPI achievement, and timely issue resolution.
My Customer Support Expertise Includes:
✔ Live Chat Support
✔ Email Support
✔ Ticket Support
✔ Customer Service Operations
✔ Escalation Management
✔ Customer Experience (CX)
✔ Technical Support
✔ Team Leadership & Coaching
✔ Customer Retention
✔ Complaint Resolution
✔ CRM & Help Desk Management
✔ Jira, Trello, Zendesk & Ticketing Systems
I have experience handling high volumes of customer interactions, including 150+ customer chats daily, complex escalations, payment-related concerns, account issues, and cross-functional collaboration with operations, payments, compliance, marketing, and product teams.
In addition to customer support, I also bring experience in:
🔹 English-Hindi Translation & Localization
* Translation of websites, business documents, educational content, books, government projects, audiobooks, and digital content.
* Human translation, proofreading, quality assurance, and post-editing of machine-translated content (PMTE).
* Translation output exceeding 5,000 words per day.
🔹 Transcription Services
* Accurate English and Hindi transcription.
* Timestamping and speaker identification.
* Experience working on projects for global clients, including projects associated with major international companies.
* Daily transcription output of 120+ audio minutes.
🔹 Data Annotation & AI Training
* Image annotation
* Text annotation
* Data classification
* AI training datasets
* Quality assurance and validation
🔹 Social Media Management & Community Management
* Management of 30+ social media accounts.
* Content scheduling and publishing.
* Audience engagement and community moderation.
* Reputation management and customer interaction across social platforms.
Why should you sould add me to your team?
I have:
✔ Strong communication skills
✔ Fast response times
✔ High attention to detail
✔ Professional and customer-focused approach
✔ Ability to work independently and within teams
✔ Commitment to quality and deadlines
✔ Experience working with international clients and remote teams
Whether you need customer support, customer success assistance, translation, transcription, data annotation, or social media support, I am committed to delivering reliable, high-quality results that help your business succeed.
English
Website Translation
Hindi
Translation
General Transcription
Typing
English to Hindi Translation
Data Entry
Customer Support
Customer Service
Online Chat Support
Email Support
Technical Support
Customer Experience
Team Management
Data Annotation
Social Media Management
Community Management
Jira
Zendesk
Abhishek T.
Solan, India
$13/hr
4.8
57 jobs
Hi
Greetings
I am a full stack developer with knowledge in Symfony, Laravel, Wordpress, PHP (PHP5, Cake PHP), Shopify, Magento, Yii, CodeIgniter, Framework, etc. My skills set consist of technologies:
- Laravel 5.7
- Yii2
- Magento
- CodeIgniter
- Wordpress
- Core PHP
- Responsive HTML
- jQuery, JavaScript
- Shopify
- API integration
- Theme customization
- Plugin development and customization
- CSS, CSS3
Client satisfaction is my prime motto. I have the ability to create a back-end code that will add utility to everything the front-end designer creates and also create the front-end code from scratch.
- I am generally working in client convenient timezone
- I can speak fluent English
- I am willing to establish a long term work relationship
Thank you.
Custom PHP
HTML5
JavaScript
API Integration
WordPress Plugin
jQuery
WordPress
CodeIgniter
API Development
WordPress Theme
PSD to WordPress
WordPress Multisite
cPanel
Gravity Forms
Plugin Customization
Miss M.
Solan, India
$5/hr
4.8
22 jobs
I am Mitika, your dedicated SEO Expert with a solid 9 year track record. Using exclusively White Hat techniques, I not only boost your rankings swiftly but also ensure they stay that way!
Why choose me?
🌠 SEO Expert 🌠 Google 3-Pack Ranking 🌠 On-Page SEO Specialist 🌠 Off-Page SEO Authority 🌠 Google Ranking Specialist 🌠 24/7 Communication Expert 🌠 Capable of Handling Both Short-Term and Long-Term Projects 🌠 Fluent in English 🌠 Available for 30-40 Hours/Week
🚀 7+ Years of Experience: I bring in-depth know-how with my 7+ years in SEO, specializing in White Hat tactics that swiftly rank your site and maintain its standing long-term.
🎖 Top-Rated Freelancer: My dedication and expertise are reflected in my top-rated freelancer status and impressive 96% job success rate.
📝 Content Creator: Need compelling content? I craft articles and blogs that resonate and engage.
🤝 Transparent & Committed: In an industry where credibility matters, I value transparency and commitment above all, considering your business as my own.
💬 24/7 Availability: Got queries? I’m here round the clock to answer all your questions, keeping the communication lines open and clear.
🔄 Fluid Strategies: I keep abreast with the latest Google and Facebook algorithm updates, ensuring your SEO strategy is always ahead of the curve.
🔍 All Things SEO: Whether it’s On-Page, Off-Page, E-commerce, Shopify, YouTube, or Local SEO, I’ve got you covered!
🎯 Tailored Approach: I conduct thorough audits, keyword research, and optimization for sustainable growth, creating SEO strategies tailored just for you.
How I Work:
Initial deep-dive audit of your website.
Targeted keyword research for maximum impact.
Long-term site optimization for sustained growth.
Building the right links for both rankings and traffic.
Ready for a flood of organic traffic with top-notch SEO? Drop me a message or invite me to your job. Let’s make the web a fruitful space for you!
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