Reliable, organized, and proactive professional with leadership experience supporting daily operations, client communication, scheduling, administrative systems, and workflow management.
I help busy professionals and growing businesses stay organized, responsive, and efficient. My background includes managing client relationships, handling high-volume communication, coordinating schedules, improving processes, and solving day-to-day operational problems quickly.
I’m also a strong reader and writer with experience providing thoughtful feedback on written content, reviewing tone and clarity, and identifying ways to improve reader engagement.
I can assist with:
• Executive / Virtual Assistant support
• Email and calendar management
• Customer service and client communication
• Scheduling and follow-up systems
• Data entry and organization
• SOP creation / process documentation
• Social media support
• Proofreading / beta reading
• Research and project coordination
Known for professionalism, communication, discretion, and getting things handled without needing constant direction.
Administrative Support
Data Entry
Executive Support
Microsoft Excel
Virtual Assistance
Customer Service
Operations Management Software
CRM Software
Research & Development
Content Writing
Editing & Proofreading
Beta Reading
Creative Writing
Data Analysis
Vanessa B.
Iowa, Louisiana
$30/hr
4.6
167 jobs
I strive to be a friendly, loyal and very dedicated individual who is very ambitious to succeed in any given environment. Although I have very extensive experience in customer service and administrative/virtual assisting field, I love to learn, and I am always up to a challenge whenever the situation arises. I am a people person and I get along well with others, while also working efficiently on my own. I am seeking a position where I can grow, develop, and excel while giving my best to an employer.
SCHOOLING
MTI College (Certificate in Microsoft Office)
La Porte High School
ACHIEVEMENTS, SKILLS, AND ABILITIES
Quick Learner with a working knowledge of computer software, hardware, networking, operating systems, and security applications.
Outstanding communication skills: demonstrated background working well with co-workers and customers.
Proven and advance ability in multi-tasking, organization, troubleshooting, and problem-solving.
Ability to stay calm in high-pressure situations.
Ability to track forms and inventory.
TECHNICAL KNOWLEDGE
MS Office (Word, Excel, Outlook, PowerPoint, Access, Publisher)
Online Programs (Google Docs, Box, DropBox, Sprout Social, Word Press, Helios)
Other Programs (Adobe, Mas 200, QuickBooks)
Ten Key 9851+ kph, Typing – 60+ wpm
Strong Internet Search Ability
Transcribing and Transcription editing
Data Entry
Multi-Line phones
WORK EXPERIENCE
Odesk (independent contractor) – (April 2013-Present)
I work with many different clients as an independent contractor. I do many tasks some include; Internet research, invoicing, reviews, database building, form tracking, transcriptions and editing transcriptions, data entry, scheduling, marketing, and product description.
Shopper (independent contractor) – (September 2010-Present)
I work with many different agencies as an independent contractor. I go from one company to another company to evaluate the stores and employees to make sure the store is presentable and the employees are doing their jobs as they are listed in the instructions given.
Advantage Staffing, Lake Charles, LA - Temporary Work - (April 2010 – August 2011)
Calcasieu Parish School Board (Oct 2010-August 2010) – Clerk (Technology Help Desk) – Customer
Service, Data Entry, telephone support, scan, fax, inventory tracking and stocking, generating work orders.
Mcjunkin-Redman (April 2010 –June 2010) - Receptionist – customer service, filed, answered multi-line phones, and scanned.
Mcjunkin-Redman, Galena Park, TX (February 2008 - June 2008) Sales Assistant / Expediter Sales Assisting - Assisted the sales staff with orders and customers. Enter orders and billed customers. Expediting – Made sure vendors and warehouse got orders out on schedule and kept customers updated on the progress of orders. Troubleshoot problems with orders and resolved them in a timely fashion. I also assisted in answering multi-line phone system.
AmSpec Services, Galena Park, TX (September 2005- February 2007) Administrative Assistant /Cleaning Generated reports in Excel, invoiced, generated a 3 month revenue report, generated purchase orders, and ordered all supplies, inventory tracking, stocked inventory, generated employees time sheets, received and distributed mail, all general administrative duties, multi-lined phone system, customer service, bookkeeping, data entry, and cleaned office after hours.
References available upon request
Administrative Support
Email Communication
Organizational Development
Helpdesk
General Transcription
Invoicing
Copy Editing
Data Backup
Google Search
Karina P.
New Orleans, Louisiana
$35/hr
5.0
3 jobs
PROFILE
Highly organized professional with expertise in event planning, commercial project management, C-level
administrative support, business operations, SAAS start ups and corporate documentation. Skilled in supporting corporate transformations, leading large-scale initiatives, creating
and maintaining SOW, NDAs, vendor contracts, and facilitating organizational communication and
travel. Strong cross-functional skills across various divisions including Engineering, Sales, HR,
IT, Accounting, Operations, Executive Leadership and External Stakeholders.
Calendar Management
Executive Support
Travel Planning
Stakeholder Management
Event Planning
Client Management
Project Management
Corporate Event Planning
Kristine D.
Collinston, Louisiana
$35/hr
4.9
20 jobs
It’s time to take a break. Let me handle it.
I support executives and high-level teams with operations, scheduling, and content, so they can focus on what matters most.
Executive Assistant with 13+ years of experience supporting leaders, executives, and high-performing teams across multiple industries. Certified Virtual Assistant and Copywriter, known for being reliable, organized, and easy to work with.
CERTIFICATIONS & TRAINING
VA Bootcamp – E-Commerce for Virtual Assistants
Training Program — 2022
Copywriting Masterclass
Training Program (Udemy) — 2022
The Complete Digital Marketing Course – 12 Courses in 1
Training Program (Udemy) — 2023
Canva Pro Design Certificate
Canva Team — 2024
Administrative Professional Tips
Training Course (LinkedIn Learning) — 2026
Master of Claude
AI Training Certification (Coursiv) — 2026
Master of MidJourney
AI Training Certification (Coursiv) — 2026
SKILLS
• Executive Support
• Operations & Workflow Management
• Client Communication & Sales Calls
• Calendar & Time Management
• Travel & Logistics
• Project Coordination
• Content & Social Media
• Copywriting & Editing
• CRM & Data Management
• Payroll Administration
• Meeting & Event Coordination
• AI & Digital Tools
EDUCATION
Bachelor of Science in Industrial Education
2008
EXPERIENCE
Contract Executive Assistant & Operations Support
The Steven Gaffney Company | 2024 – Present
Independent Contractor
Provide executive-level support to the CEO and Senior Director of Operations.
Manage high-volume calendar scheduling, client coordination, and daily operations.
Team Achievement Accelerator
• Support backend program development with the Senior Director of Operations and team
• Gather data, proofread materials, and structure course content
• Build and maintain documents, hyperlinks, and training materials
• Upload videos, test systems, and support program launches
Live Sessions
• Coordinate outreach, attendee communication, and session logistics
• Support scheduling, organization, and posting of sessions
• Repurpose recordings into engaging online content
• Provide backend support, including access, passwords, and attendee assistance
Project Sessions (Client Engagements)
• Supported delivery of large-scale sessions across the U.S.
• Coordinated session logistics, including scheduling, communication, travel, and materials
• Contributed to sessions with organizations including:
Los Alamos National Laboratory, Idaho National Laboratory, CGI, CareSource, Vibrint, BAE Systems, Amazon, Edward Rose & Sons, and others
Additional Contributions
• Supported national team study (research, organization, review)
• Assisted with articles (content development and proofreading)
• Supported upcoming book launch (review and design coordination)
Operations & Administrative Support
Hostel Fish – Seattle, WA | 2025 – 2026
• Worked directly with the CEO/Owner to support operations, licensing, and business setup
• Successfully supported the Seattle hotel opening, including coordination of licensing, permits, and regulatory approvals
• Coordinated with state and local agencies to secure permits and ensure compliance
• Managed documentation, workflows, and backend administrative processes
• Communicated with vendors, team members, and stakeholders to support daily operations
• Supported operations for the original Denver location by developing processes, aligning documentation, and assisting with taxes and overall business operations
Copywriting, Content & Marketing Support
Pivotal Point Marketing | 2023 – Present
• Edited and enhanced online content, copy, and marketing materials
• Ensured clarity, engagement, and brand consistency
• Supported content strategy and execution across platforms
Social Media Manager | Payroll | Administrative Support
Big’s Mobile Detailing – Seattle, WA | 2022 – 2025
• Managed social media platforms, content creation, and scheduling, edited videos and digital content
• Handled client communication, inquiries, bookings, and sales calls
• Processed payroll using ADP and tracked employee hours
• Maintained CRM systems and operational data tracking
Executive Assistant
MID Contracting – Doha, Qatar | 2013
• Supported executive schedules, coordination, and daily operations
• Assisted communication between teams, clients, and management
• Maintained organization of documents and administrative processes
Additional experience available upon request
Administrative Support
CRM Software
Slack
Project Management Office
Airtable
Google Workspace
Canva
Social Media Engagement
Copywriting
Video Editing
Graphic Design
Social Media Management
Social Media Strategy
Caption
Website Copywriting
LaVonda W.
Monroe, Louisiana
$18/hr
4.2
17 jobs
Data Research
Data Entry
Web design
Database admin
Remote executive assistant
Remote assistant
Information Security Management
Computer Servicing
Security Concepts
Network Communications
Cryptography
Project Management
Ethical Hacking
Computer Forensics
PC Pro Certificate
Linux Certificate
Network Pro Certificate
Security Pro Certificate
Data Entry
Email Communication
Communications
Leadership Skills
Critical Thinking Skills
Problem Solving
Information Technology
Resolves Conflict
Data Analysis
Project Management
Computer
Data Recovery
Management Skills
Time Management
Artificial Intelligence
Data Extraction
Security Infrastructure
Computer Skills
Computer Hardware Installation
Network Administration
Computer Maintenance
Ethical Hacking
Cryptography
Printer
Topic Research
Janelle R.
Baton Rouge, Louisiana
$70/hr
4.9
4 jobs
Why I Do What I Do
At the core of my work is a passion for building smarter, more efficient operations that drive business success. I believe that streamlining workflows and leveraging data effectively unlocks a company’s potential, improves decision-making, and empowers teams to do their best work. My goal is to bring structured solutions and strategic insights to help businesses scale sustainably.
How I Approach It
With 15+ years of experience across finance, IT, healthcare, and legal sectors, I bring a versatile perspective to operational and analytical challenges. I specialize in:
✔ Optimizing workflows to reduce inefficiencies and enhance productivity
✔ Providing operational tune-ups to improve business systems and executive efficiency
✔ Delivering elevated virtual support services that go beyond administrative work, offering strategic solutions
✔ Leveraging SaaS platforms and automation to drive process improvements
✔ Assisting in tracking and improving key performance metrics to optimize business operations
I thrive in dynamic, fast-paced environments and approach every project with a balance of analytical precision and creative problem-solving.
What I Offer
As an Operations and Business Analyst, I bring expertise in SaaS tools, project management, and financial operations, with a strong ability to identify bottlenecks and implement solutions that lead to measurable improvements. Some of my key accomplishments include:
✔ Scaling a Virtual CFO program from 0 to 35+ clients in six months
✔ Reducing client wait times by 50% through workflow automation
✔ Enhancing client satisfaction and operational efficiency through process optimizations
Currently, I’m expanding my data analytics expertise with Tableau and SQL to offer even deeper insights into operational efficiency. Whether you need high-level strategy or hands-on execution, I bring a solution-focused mindset and adaptability to help you achieve your business goals.
Let’s connect to discuss how I can help optimize your operations and elevate your business efficiency!
Microsoft Office
Business Analysis
Business Operations
Process Development
Google Docs
Brand Consulting
Client Management
Process Improvement
Google Calendar
Business
Operational Plan
Process Optimization
CRM Software
Business Process Execution Language
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