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• Certified Public Accountant with an average rating of 87.86%, October 2012 • Four years of work experience in the accounting industry • Two years Admin and Marketing Assistant, Blog commenting and Article Writing experience in Upwork • Proficiency in SAP, MS Applications (Excel, Word, Outlook) and IDMS system • Basic knowledge in Tally • With strong analytical and problem solving skills • Can work under pressure with minimal supervision but knows when to escalate concerns and issues. • Hard worker, quick learner, and ability to assume responsibility • With ability to adhere to strict deadlines • Has driven desire to learn and progress

Strategic Operations & Project Management | Executive Support | Solar Operations Specialist Companies hire me when they need someone who can step into complexity and build order, whether that's managing a CEO's dynamic schedule, orchestrating a 1,800-client project pipeline, or coordinating cross-functional installation teams across time zones. I operate at the intersection of execution and strategy. Fully remote, aligned to US working hours, and built for high-volume, high-stakes environments. What I Deliver For Executives (EA + Research) - Recover 5–10 hours/week for founders through calendar optimization, inbox triage, and proactive scheduling across time zones. - Deliver 20+ in-depth research briefs on emerging tech, macro trends, and industry intelligence for blogs, keynotes, and stakeholder conversations. - Zero-error logistics: coordinated 12+ domestic and international trips, including flights, accommodations, ground transport, and visa processing—all on time, every time. For Operations & Customer Success - Manage end-to-end project lifecycles at scale: 300+ → 1,800+ → full portfolio ownership across multiple EPC partners. - Maintain 95%+ on-time milestone completion while reducing handoff delays by ~40% through proactive communication and CRM automation. - CRM mastery: NetSuite, HubSpot, Salesforce, Insightly, JobFlo. I build custom KPI dashboards that drive decision-making and operational efficiency. For Project Management (Solar / Field Operations) - Sole accountability for residential solar projects in the US market, reducing project handoff delays by ~40% and improving milestone completion to 96%. - Coordinate 10+ complex installation schedules per week, synchronizing sales, technicians, permitting, finance, and customers—reducing on-site delays by ~30%. - Conduct QA reviews on 100% of system designs pre-installation, catching 300+ technical discrepancies before they hit the field and preventing costly rework. - Manage 30+ technician dispatches weekly using real-time scheduling tools, ensuring the right person is assigned to the right job at the right time.

Multilingual Project and Operations Manager with over a decade of experience leading cross-functional international teams and executing projects across sourcing, customer success, and operations. Achieved a 95%+ on-time delivery rate while reducing inefficiencies and enhancing client satisfaction. Adept in process optimization, stakeholder engagement, and training remote teams. Known for building scalable systems and delivering consistent, measurable results.

Executive Assistant | Virtual Assistant for Founders & CEOs | Executive, Administrative & Operations Support Whether it's managing executive calendars, organizing email communication, coordinating projects, maintaining CRM systems, creating Standard Operating Procedures (SOPs), preparing reports, scheduling meetings, or providing exceptional customer support, I implement organized workflows and efficient systems that improve productivity, strengthen operations, and keep every aspect of the business running smoothly. I’m Sarah a highly reliable Executive Assistant, Administrative Virtual Assistant with strong Customer Support, lead generation, and automation skills, testing and supporting busy founders, CEOs, ADHD clients, and small businesses. I help you stay organized, stay on schedule, and stay ahead so your day runs smoothly without the stress. How I Can Support You as Your Executive Virtual Assistant, Administrative Assistant & Customer Support Partner: ✅ Administrative Support & Data Entry: Microsoft Excel, Microsoft Word, Microsoft Office Suite, Google Workspace, Airtable, Dropbox, Travel Planning, Bookings & Itineraries Airbnb, Document Creation, OneDrive. From spreadsheets to reporting, I handle data entry, document formatting, and records management with precision. ✅ Email Communication & Scheduling: Gmail, Outlook, Spark Mail, Superhuman, Zoho Mail, Calendly, Acuity, PickTime. I manage inboxes, draft professional responses, organize schedules, and keep communication streamlined. ✅ Customer Support & Service: Zendesk, Freshdesk, LiveChat, Intercom, Salesforce, HubSpot, Shopify, and WhatsApp Business Invoicing & Light Bookkeeping (QuickBooks, Xero), Payment Chasing & Follow-Ups, Expense Tracking. I provide email support, phone support, and online chat support, ensuring excellent customer experiences. ✅ Project Management: Trello, Asana, Monday, Notion, ClickUp, Go High Level,Timely, Time Doctor. I oversee task tracking, workflows, SOP creation, and project execution. ✅ ADHD Support & Productivity Coaching: Task breakdowns, SMART planning, accountability systems, and productivity apps like Notion, Todoist, and Evernote to help ADHD professionals stay focused and meet deadlines. ✅ Automation & No-Code Tools: Airtable, Zapier, N8N, Make (Integromat), HubSpot Automation, Mailchimp, Go High Level. I build workflows that cut repetitive work and save you hours every week. ✅ Lead Generation & Research: LinkedIn Sales Navigator, Apollo, ContactOut, Crunchbase, Hunter. I help generate qualified leads, conduct research, and maintain CRM systems. 📌 Why Clients Choose Me: I don’t just handle admin tasks I bring strategy, structure, and systems. As an Executive Virtual Assistant, Administrative Assistant, and Customer Support specialist, I provide the reliability of a right-hand partner plus the insight of a productivity strategist. My ADHD-focused systems ensure nothing slips through the cracks. 📈 Key Results I’ve Delivered: •Reduced a CEO’s inbox from 5,000+ unread emails to Inbox Zero in 1 week (Gmail + •Superhuman). Saved clients 10+ hours/week through customer service automation with Zendesk, Make, and •HubSpot CRM. •Increased task completion by 60%+ for ADHD founders using Notion SOP systems and workflow automation. •Managed social media marketing campaigns on Instagram, WhatsApp, Facebook, and LinkedIn with Canva + Hootsuite, boosting engagement by 40%. 🛠 Tools I Work With Daily: •Administrative Support & Data Entry: Airtable, Microsoft Excel, Microsoft Word, Google Sheets, Airtable, Dropbox, OneDrive. •Customer Support: Zendesk, Freshdesk, LiveChat, Intercom, Salesforce, HubSpot CRM, Shopify, WhatsApp Business. •Project Management & Scheduling: Trello, Asana, Monday, ClickUp, Notion, Timely, Time Doctor, Calendly, Acuit, Go High Level. •Automation & No-Code: Zapier, Make, N8N, Mailchimp, Apollo, Tester. •Social Media Management: Canva, Buffer, Hootsuite, Later, Meta Business Suite, WordPress. 💬 What Clients Say: ⭐⭐⭐⭐⭐ “Sarah is a self-directed AI power user who takes fast action to get the job done. Very sweet and pleasant to work with.” Cynthia ⭐⭐⭐⭐⭐ “Helpful, insightful, and provided excellent customer support. Will work with her again.” Engr. Isaac ⭐⭐⭐⭐⭐ “Great communication, organized processes, and proactive support. Highly recommend.” Ahmad If you’re looking for a reliable Executive Virtual Assistant, Administrative Assistant, Customer Support specialist Tester, or ADHD productivity partner who knows tools like Microsoft Excel, Zendesk, Trello, Zapier, HubSpot, and Canva, let’s connect. 📩 Send me a message or invite me to your job post. I respond quickly and I’m ready to help you reclaim your time, improve your systems, and scale your business. –– Sarah E.

Hi, I'm Nur Azizah, a Client Success & Relationship Management professional with a track record of turning first conversations into long-term partnerships. In January 2024, I founded Milk & Honey Virtual Assistant and personally pitched every one of our first 50+ clients. Today, 75% remain as long-term retainers, and 72% of new business comes purely from referrals, results I credit to treating every account as a relationship to protect, not just a contract to deliver. As the primary point of contact for our client base, I lead a 15-person team while staying personally responsible for escalations and requests that need a personal touch. My approach is simple: put the right people on every account, own every complaint with a focus on solutions (not excuses), check in proactively through structured feedback instead of waiting for problems to surface, and never let the relationship feel purely transactional. Before founding Milk & Honey, I worked as an Executive Assistant (since 2022) supporting founders and remote teams, which built the organization, discretion, and clear communication I now bring into every client relationship. I hold a degree in Food Technology from Universitas Terbuka Indonesia (GPA 3.06/4.00) and was an academic achievement scholarship awardee for five semesters, which shaped the analytical thinking and attention to detail I apply to account management today. Comfortable across Google Workspace, Notion, Trello, Slack, and Connecteam, and quick to adapt to whatever systems your team already runs on. If you're looking for someone who treats client retention as seriously as client acquisition, I'd love to work with you.

With a Master's degree in Engineering and more than 8 years of freelance experience on Upwork; I specialize in creating unique, eye-catching, and diversified content for articles, blog posts, landing pages, corporate websites, e-commerce websites, and educational websites. My extensive writing experience ranges from technology, health, and education, to web-content, digital media marketing, business promotions, etc. Besides content writing and creative writing, I can help you with various virtual assistance tasks related to; graphics designing, business marketing, WordPress, social media management, etc. Skills & Services: ✔ Article Writing, Blog Writing, Content Writing ✔ Latex ✔ Product Description, Press Release, Web-Content ✔ Web Research, Internet Research, ✔ G-Suite (Google Docs, Google Sheets, Google Forms, Google Slides) ✔ Virtual Assistance ✔ Trello, Asana ✔ WordPress ✔ Adobe Illustrator, Adobe Photoshop ✔ Canva, Designer Image Editor ✔ MS Word, MS Excel, MS PowerPoint ✔ MailChimp, Constant Contact ✔ Social Media Management ✔ Email Management ✔ File Management ✔ Data Entry Whether you own a small business or a personal blog, or you want to reach your audience to sell your services, well-written quality content will always connect you with them. With me by your side, taking care of your content creation needs, you'll have more hours in your day to focus on other aspects of growing your business. Always open to discuss your requirements in detail and willing to go above and beyond to ensure your happiness and satisfaction with final work. Love to work closely with clients and building long-term relationships based on my skills, experience, and dedication.