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Hello Upwork! I help B2B organizations bridge the gap between marketing strategy and technical execution. As an Expert-Vetted consultant in the top 1% on Upwork, I specialize in transforming Salesforce and Pardot (MCAE) into high-performance revenue engines. Whether you need to revive a stagnant database or build a scalable demand generation framework from scratch, I provide the strategic oversight and technical expertise to make it happen. Let’s connect to discuss how we can optimize your marketing ROI. -Marcus

I have over 15 years of experience bringing projects from concept to production — covering manufacturing automation, IT systems, compliance readiness, and custom software development. My career started with manufacturing, robotics, CNC automation and has grown to include app development, MSP service delivery, and GRC audit readiness. This mix lets me move easily between physical systems, digital workflows, and compliance frameworks — building solutions that work on the factory floor, inside IT environments, and in front of auditors. GRC & Audit Readiness • SOC 2 Type 1 & Type 2 prep • ISO 27001 implementation • CMMC readiness for DoD suppliers • NIST 800-171 / 800-53 gap assessments • Risk registers, policies, and evidence tracking systems MSP & IT Services • Microsoft 365 & Azure administration • Identity and access management (MFA, conditional access, Defender) • IT service workflows, ticketing, and monitoring • Project management and client-facing documentation Engineering & Automation Expertise • DFM for injection molded products • Injection mold design and product development • CNC programming (lathe, mill, Swiss) • Robotics integration (Fanuc, ABB, collaborative robots) • Automated cell design, production, commissioning • Conveyor & material handling systems App & Software Development • Web apps: PHP, React, Node.js, Tailwind, APIs • Desktop apps: Python, Streamlit, Electron.js • Mobile apps: React Native, Expo, Android/iOS builds • Workflow automation: Power Automate, Excel Online, SharePoint • Data & reporting: Power BI, dashboards, quoting/ROI calculators Typical Projects I Deliver • SOC 2 readiness roadmaps and evidence trackers • End-to-end order & incident management systems (PHP + Excel Online + Power Automate) • Risk registers and policy templates tailored to NIST/ISO • Quoting calculators (Excel/Python/Streamlit) with automated PDF output • Mobile apps for workforce reporting, tracking, and task management • Shop floor dashboards linking CNC / robotics data into KPIs • Custom API integrations to connect CRMs, ERPs, and production systems If you’re looking for someone who understands engineering, IT, and compliance, I can deliver practical, scalable solutions that combine automation depth with modern app development and GRC audit readiness. Let’s talk about your project, whether you need audit prep, MSP support, automation, or application development.

Seasoned Consultant, Architect, and Manager in SAP ByDesign and S/4 HANA Public Cloud. With 10+ years of experience at all levels in multiple industries such as oil/gas, manufacturing, professional services, life sciences, biotechnology, pharmaceutical. Very well-rounded, but extremely skilled in business configuration, reporting/analytics, supply chain management, and custom development with cloud application studio (SDK) and Adobe Livecycle Designer (custom and standard forms). Great communication, presentation, and reliability skills. Have extensive experiences solving problems for several businesses and industries. Have extensive experience managing teams and projects. My background is in science and development, with fundamental business knowledge. I value my clients and look to build everlasting, productive relationships. I'm confident that I can help solve any business process or system issues impacting your ability to run great. US, CST time zone based. List of Skills: - SAP Business ByDesign (all modules) - SAP S/4 HANA (production/manufacturing PP, and materials MM module) - Central Business Configuration, CALM, SAP Signavio - SAP Analytics Cloud (BI and FPA) - Adobe Livecycle Designer (custom and standard form work) - SAP Cloud Application Studio (SDK) - SAP API/WSDL (Integrations and customization) - Standard and custom OData - JIRA - Software and Application Integration (Salesforce, HubSpot, Concur, FedEx, UPS, PLM, ADP, CRM) - Training, Documentation, Business Process Design - Project Management - Presentation and communication skills - Escalation and change management

I build production-ready AI + RevOps systems around Salesforce/HubSpot— orchestration, fine-tuning, MCP/semantic layers, RAG, and custom apps—so your sales & marketing teams ship faster and close more. 15 years in GTM systems; expert-vetted; 100% JSS; enterprise-grade delivery. What I Do AI Orchestration & Agents: Workflow design, tool use, evaluation, guardrails. Model Work: Prompt libraries, fine-tuning, preference optimization, evals. MCP & Semantic Layer: Domain schemas, tool servers, retrieval interfaces. RAG over GTM Data: Vectorizing Salesforce/HubSpot, docs, tickets, logs. Custom Apps & Integrations: Node/TS, React, FastAPI; SFDC/HubSpot apps; data pipelines. Signature Offers (fixed-scope starters) RAG QuickStart (2–3 weeks) – Ingest SFDC/HubSpot + docs → eval’d RAG with dashboards and red-team tests. MCP + Semantic Layer Blueprint (10 days) – Define tools, schemas, safety, and a reference MCP server. RevOps AI Tune-Up (2 weeks) – Lead/opp hygiene, scoring, routing, SDR copilot prompts + analytics. Salesforce/HubSpot AI Add-Ons – Case summarization, auto-notes, email drafting, knowledge search. Fine-Tune Sprint – Data curation, SFT or adapter-based finetune, eval harness, rollback plan. Recent Wins (abridged) Sales SDR Copilot: triage + drafting on HubSpot → 35% faster replies, 12% lift in meeting creation. SFDC Knowledge RAG: MCP tools + policy guardrails → deflection up 18%, CSAT +0.4. Quote Assist: approvals + terms via LLM tools → cycle time −27%, fewer reworks. GenAI Data Layer: semantic layer on CRM + docs → GTM analytics in minutes, not days. Tech & Stack LLMs/AI: OpenAI, Anthropic, HF; RAG Semantic/MCP: Model Context Protocol, tool servers, function/tool calling Data: Postgres, ClickHouse, Redis, dbt, Snowflake, SQL, etc. Apps/Infra: Node/TS, React, Docker, GCP/AWS/Azure, any and all APIs CRM: Salesforce (Admin, App Builder, Sales/Service Cloud), HubSpot (RevOps/Automation) CRM App Dev: Custom and marketplace apps for Salesforce and HubSpot Who I’m Best For B2B SaaS, GTM-heavy orgs, public sector/regulated, field ops—teams with Salesforce/HubSpot that want measurable, production AI (not demos). How We Work Consultation (60–90 min): Objectives → success metrics → data/readiness check. Design Sprint: Architecture, safety/guardrails, eval plan. Pilot: Ship something that moves a KPI; then scale. Credentials / Certifications: MBA (Operations). Salesforce Data Architect, Admin, App Builder, Sales/Service Cloud. HubSpot Certified. (Full list on request.) Message me with: your CRM (SFDC/HubSpot), the GTM KPI to move, and target timeline. I’ll suggest a 2-week pilot that proves value fast.

Specializing in execution of email and multi-channel lifecycle programs for brands like Calendly, Apollo, and PlugShare. I bring to the table: - Braze expertise with multi-system comfort (familiarity with CDPs, analytics tools, etc.) - Personalization and dynamic content via Liquid (with Context variables), Content Blocks, Catalogs, and Connected Content - Experience with full AI Decisioning in addition AI-powered features such as Personalized Paths and Intelligence Suite - General AI literacy, experience building small utility apps using Claude Code, Cursor, etc. - Advanced Canvas and Campaign design and implementation - Email development with HTML + CSS (mobile responsive, dark mode) - Segmentation with custom events & properties, attributes, and Query Builder (SQL) - Data operations within Braze via webhooks and User Update steps - Multi-channel builds including Content Cards, mobile push notifications, and in-app messages Why hire me compared to other freelancers? I promise you: ✅ Reliability. I do what I say I'm going to do – on time and as expected. I'm not perfect, but I care about being a dependable resource. ✅ Communication. I believe clear and organized communication = fewer problems and better results. ✅ Ownership. I make an effort to think like an owner (re: the principal-agent problem). Not just doing enough to get by, but considering broader business objectives. ✅ Braze expertise. Braze has been my platform of choice since 2021, and I'm both Marketer and Technical Architect Certified. Primarily interested in working in Braze, enhanced with AI tools. Familiar with the role of tools such as Segment, HighTouch and data warehouses. I understand basic programming concepts and am comfortable working with product, data, and engineering teams to move lifecycle programs forward.

Senior Integration Specialist with a focus on SAP Business Technology Platform (BTP) and complex ecosystem orchestration. I specialize in designing and implementing seamless data flows between SAP S/4HANA and third-party platforms, with extensive experience in Salesforce Integration. Expert in the SAP Integration Suite, developing "Clean Core" extensions and real-time API architectures. I bridge the gap between back-office ERP processes and front-office CRM agility, ensuring data integrity, high availability, and scalable middleware solutions across diverse enterprise landscapes. Core Expertise: System Connectivity & Orchestration SAP BTP Integration Suite: Expert in Cloud Integration (CPI), API Management, and Open Connectors. Proven track record in developing side-by-side extensions using CAP (Cloud Application Model) and Node.js/Python. Salesforce Integration: Deep experience in bi-directional synchronization between SAP S/4HANA and Salesforce Sales/Service Cloud. Expert in Apex Callouts, Platform Events, and OData services to ensure a "Single Source of Truth." S/4HANA Connectivity: Implementing SAP Cloud Connector, Event Mesh, and Webhooks to enable real-time event-driven architectures and automated business processes. Custom Middleware Development: Building robust integration layers using Python, Node.js, and REST/SOAP APIs to handle complex data mapping and ETL requirements.